B+ MyBankTracker Rating

BB&T Locations in Your Area

BB&T Bank has 2,204 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.

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Learn more about BB&T

BB&T Bank was established December 1871. That's more than 100 years ago! It holds assets of 215 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!

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BB&T Branches Customer Reviews

(344 Reviews)
2 out of 5 stars
See all 344 customer reviews
    Reviewed By Geome55 Jun 24, 2017

    Stay Away

    This account has been a nightmare from the day it was open with unfair charges.
    I closed the account several weeks ago ( going through a divorce) . I needed the statements for three years and my access online wasn't working even though it let me login. I went to a locate branch to get a printout of the statements . I was told it would cost over $100 for three years because of research( but she could pull it all up and print it from her computer). She said she could do the statements from 2015 'til 2017 for $55.00. I waited for them to print out from her researched computer screen and was handing her my debit card ( from a better bank) , she said it had to be cash or check.
    Run do not walk from BB&T

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    Reviewed By jackson4161 Jun 15, 2017


    On 6.13.2017 a wire transfer of $40,000.00 was wired to my account. On 6.14.2017 I went into the BB&T branch Campcreek. I was racially profiled as soon as I walked up to the teller and asked for a withdrawal of about $39,000.00 some odd dollars. First the teller was not friendly at all. She was dry and never smiled at me once. As soon as I gave her the withdrawal slips she picked up the phone and said I have to get approval to give you this money. I didn't understand why he needed approval to give me my money that was approved by the wire department. Jenny Austin instructed the teller to ask me inappropriate questions like, who sent you the money, why did they send you this money, what are you going to buy with this money etc. I wanted to say none of your fucking business give me my damn money. But I did not I answered all question. They then decided (teller and Jenny) to go through my account back to two months were my fiance was direct depositing his check in my account for bill purposes. The checks were direct deposited into my account for more than a year. This has nothing to do with me receiving a wire transfer. After all of the interrogation stopped the rude ass teller informed me that she would not be able to give me any money because the wire was still pending. This was a complete lie. She told me it would be 24 more hours before the wire would be clear. Before I went to the bank I called to make sure the wire had cleared. This was about 20-25 minutes of me standing at the counter with my 7 year old son waiting to receive cashiers checks. I then had to go speak with Keith the bank branch manager was not there. The teller and Jenny had placed a block on my account as I was standing there at the counter being interrogated by them. The teller didn't have the heart to tell me they blocked my account.Jenny stated that my account was under investigation lol.. She refused to give me a eta on when my money would be released lol. I walked into this bank to withdraw money that was wired in my name to me and walked out pissed because I was profiled and discriminated against. They thought that I was a young black criminal lol.I have never been arrested or taken to jail.To be treated like that was ridiculous. That money was actualy to buy cabinets for a renovation of 22 units and to buy plank flooring as well. The construction has now been put on hold because they decided to play detective with the supply money. I have filed a complaint with BBB & also with the FDIC. I have also filed a discrimination claim with BB&T. I have emailed customer service 15 times with no response. Ials called their corporate office and made a complaint, but no one has responed back.If this has not been resolved by tomorrow, Monday I will be at an attorneys office filing a lawsuit against them. I have warned my family and friends not to bank with BB&T and most defiantly do not use the bank at Campcreek. Those are the most unhappy people I have seen in my life.I guess black people can not have $40,000.00 in their account. I was told that in my account I ahd never had this amount of money in the account, so it looked suspicious lol. I have four other accounts just not with BB&T. I have never has this issue with the other banks. As soon as this issue is resolved I will be closing down the account.

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    Reviewed By JBshotJL Jun 13, 2017

    Blocks online transactions

    So, I bought some books for my brother's 30th brithday online, but they're fraud "specialists" blocked that, so now I have to reorder the books that are now late, but that's not the worst part, their fraud special eds declined my purchase of Bitcoins and told me to just purchase them again, well guess what you greedy ****s, the price went up 70%, just like I expected it to because I was studying the market and do to the ingnorance of these fools I missed out on at least $350, likely significantly more. I'm switching to Citi Bank. Here's my Bitcoin address if anyone is feeling generous: 1Ci7PrTCun8YhMEonc6VwuKB3wdtoHeMaH

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