BB&T Locations in Your Area
BB&T Bank has 2,963 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.
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Learn more about BB&T
BB&T Bank was established December 1871. That's more than 100 years ago! It holds assets of 488 billion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 3%. Lower is better!
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Latest Customer Reviews
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Reviewed By Dsanner Aug 5, 2019
unfriendly attitude
Continue reading...I requested a Medallion Guarantee signature. The person in charge of that process did not seem to understand what to do and did not take the time to read the explanation of the process that I brought with me. The general attitude of the people that talked to me was cold and unfriendly even though I have multiple accounts at this bank (I'm rethinking that). I left and went to PNC and walked out 10 minutes later with the Medallion Guarentee signature that I needed. The person in charge of that at PNC was very kind and courteous. BBT could take a lesson!
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Reviewed By fullauto_50 Jul 23, 2019
Absolutely the WORST bank ever, with the Bristow Branch as their WORST branch!!!!
Continue reading...I ended up with BB&T by default, They bought out First Virginia, who I really liked. So next thing BB&T does is they close my home branch in Catlett, VA, not much notice, no reason given. This branch was fantastic. Friendly people, first name basis as you walk through the door....gone like that.The branch manager assures me it will be just fine, my free safety deposit box will still be free, my personal banker will remain the same. The transfer to Bristow Branch will be just fine...well that was Total B.S.! First thing they did was start to charge me for the SDB, I ask why and they said it was an oversight, they will take care of it...yea you guessed it. After 2 years it's still not taken care of PLUS these lying POS charged me $72 for a SDB I never even used, and they never had a LEGAL set of owners cards on file. This management at this particular branch is horrendous. Don't waste your time and $$$$.
My business checking was supposed to be free, they somehow decided they could slip monthly account charges in without me noticing, nor did they tell me they were doing this . And then the excuses after they got caught. This bank is the most inept, impersonal, depressing place to do financial transactions. BUT THEY'RE BIG, 6th largest bank in the USA is what they told me...yea but you suck out loud BB&T!! Big isn't necessarily good. No face recognition, UR just another faceless depositor who they act like they are doing a huge favor to, by waiting on you. I'm done. Going to move my business and personal accts. to Capital One Bank. They have a very high customer satisfaction rating. Any bank is better than BB&T!!
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Reviewed By dd69 Jul 1, 2019
Worst bank is the very kind description of this bank
Continue reading...This bank bought another bank few years ago and since then nothing went right with them
They were not interested in continue to preserve other bank's sba loans
They decided that they so big now that they do not have to care anymore about accounts that they did not want
And then destruction become - they started to eliminate all small business loans - why? - just because they could and what is worst law do not prohibit them
There is an interesting fact that in Europe companies are more protected from bad banks then in USA???!!! Why?? It is simple because of Banks here have the biggest lobby
They will not allow any business owner to go after them to create precedence because it would start a domino effect and anybody can go and win against unmoral banks
Lets face it they do not care about any of their consumers
What counts is how much more money the can make for them selves
There is not perfect bank probably but with all my experience with BB&T I have to put my hand on heart and swear that BB&T is the worse one
I hope one day all of people in charge will experience our suffering
If you ever consider taking loan please do not go to BB&T
The worse worse worse inhumane bank
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Reviewed By fullauto_50 Jul 23, 2019
Absolutely the WORST bank ever, with the Bristow Branch as their WORST branch!!!!
Continue reading...I ended up with BB&T by default, They bought out First Virginia, who I really liked. So next thing BB&T does is they close my home branch in Catlett, VA, not much notice, no reason given. This branch was fantastic. Friendly people, first name basis as you walk through the door....gone like that.The branch manager assures me it will be just fine, my free safety deposit box will still be free, my personal banker will remain the same. The transfer to Bristow Branch will be just fine...well that was Total B.S.! First thing they did was start to charge me for the SDB, I ask why and they said it was an oversight, they will take care of it...yea you guessed it. After 2 years it's still not taken care of PLUS these lying POS charged me $72 for a SDB I never even used, and they never had a LEGAL set of owners cards on file. This management at this particular branch is horrendous. Don't waste your time and $$$$.
My business checking was supposed to be free, they somehow decided they could slip monthly account charges in without me noticing, nor did they tell me they were doing this . And then the excuses after they got caught. This bank is the most inept, impersonal, depressing place to do financial transactions. BUT THEY'RE BIG, 6th largest bank in the USA is what they told me...yea but you suck out loud BB&T!! Big isn't necessarily good. No face recognition, UR just another faceless depositor who they act like they are doing a huge favor to, by waiting on you. I'm done. Going to move my business and personal accts. to Capital One Bank. They have a very high customer satisfaction rating. Any bank is better than BB&T!!
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Reviewed By uncleguvnor Apr 30, 2019
Horrible dissatisfaction with Everything
Continue reading...This Bank Stole my money!!! I opened a checking account online 3 weeks ago. Deposited 500.00 and transfered 100.00 to my Paypal which left 400 in my account. I moved to Reno Nevada for work and the bank locked me out of my account saying I have to come to nearest Branch I am now 702 1000 miles from the closest bb&t Branch to me. I'm not getting airfare to go to the nearest branch. now they have $400 in my money I have no access to and they stole my freaking money man do not bank with this bank it's a horrible Bank everybody that works there is horrible and irresponsible does not care about anything about any of their customers do not bank with this Bank
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Reviewed By RCBENSON Mar 4, 2019
NIGHTMARE WITH BBT
Continue reading...WORST OF THE WORST( PANTOPS) WHILE THEY ARE POLITE AND FRIENDLY IT IS A FARCE .TRY TO GET SOME ASSISTANCE THEY LOVE TO PLAY GAMES YOU NEVER GET CALLED BACK. YOU WAIT IN LINE FOR EVER
I HAD AN EXPERIENCE RECENTLY I WENT ON LINE TO RENEW MY CAR REGISTRATION WENT TO DMV AND IT SAID SOMETHING ABOUT THINGS ARE NOW QUICKER PUT IN MY INFO AND CARD THOUGHT IT FUNNY IT DID NOT ASK FOR WHICH VEH WITHIN 5 MINS I RECEIVED AN EMAIL THANKING ME FOR BUYING A MAP TO BE DOWNLOADED I WAS IMEDIATLY BILLED TWO CHARGES OF 3.99 AND 19.99 CALLED THE BANK WHO REALLY DID NOT GIVE A CRAP AFTER SEVERAL CALLS I WAS ALSO TOLD SOME ONE ELSE HAD CALLED ABOUT THIS SITUATION I LATER RECEIVED A LETTER FROM BBT SAYING THE CHARGES WERE LEGIT CALLED TO SPEAK TO A MANAGER LISA WHO ASSURED ME SHE WOULD CALL ME FOUR DAYS LATER I CALL THE BANK SHE HAS GONE ON VACATION I HATE DEALING WITH BBT PERIOD AND IF NOT FOR DIRECT DEPOSIT .. THIS BANK IS LIKE DEALING WITH YOUR WORST NIGHTMARE AND GOD FORBID IF YOU GET LOCKED OUT OF YOUR ACCT BECAUSE YOUR USING A DIFFERENT DEVICE TO CHECK ONE NEW EMPLOYEE ASKED ME THE MOST DUMBEST QUESTIONS EVER 10 TO BE EXACT LIKE I SAID WORST OF THE WORST HEAVEN KNOWS WHEN SUN TRUST MERGES HOW CUST SVC WILL BEIs this review helpful?
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Reviewed By teresa1 Jul 31, 2017
This Bank has a Licenses to STEAL
Continue reading...BB&T bought the small local bank that we had banked at for years. They have a boat load of hidden fees. They take $5.00 a month from you for an inactive savings account. They change your checking account routing numbers and never notify you. You find this out when your payments start bouncing. You go to your local branch and they explain why your checks are bouncing and tell you to order new checks. Oh, they will order for you. OK u think, some customer service. Then you look at your account and they ordered checks for you alright...$81.00 worth of checks for you. This all happened in the month of June. We have moved away from BB&T and have our fingers crossed that they don't charge us for moving on.
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Reviewed By Teetee1442 Dec 21, 2016
Frustrated New Customer
Continue reading...I switched from my old bank to BB&T because it was closer to me. Boy, did I make a big mistake. I paid 3 bills, however I made a mistake and gave out my savings account number instead of my checking account. I didn't realize this had happened until I received an overdraft notice in the mail. I went to BB&T the very next business day and was told why I received this notice. I signed up for the overdraft protection. I didn't understand why BB&T didn't pull the money from checking account. To make a long story short, I am out $264.00. I've been trying to resolve this issue for 2 weeks. They would not refund any of my money back. I've had conversations with other people who banked with BB&T in the past and they said they've also had bad experience with this bank. I wish I had these conversations before I switched banks.
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Reviewed By Jeepers Jul 21, 2016
BB&T in Bath, PA.
Continue reading...Bath, PA Rt. 946.........Windows were closed. Had to go inside to make two transactions. Polite people but they knew nothing. At least a half hour later, I cashed a personal check & put some in savings. I was carded. I had a long wait for them to get 5 $100.00 bills. I asked them for a check sample so I could order new ones. They have no checks. They will order checks for me. I said no, I will order my own checks because it will cost less. They didn't not have a blank check for BB&T to give me. I have never heard of a bank that had no checks. This BB&T is scary for me. I can't believe how STUPID the employees are & even the boss lady who was the helper. Blind leading the blind.
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Reviewed By dgyoung201 Dec 23, 2016
RUN A WAY
Continue reading...If you want to be ripped off this is the bank for you! Couple of years ago I closed my CD's that went full term. I found a better rate at another bank. They charged me $50.00 to get my money back for each account. After I had to wait 3 weeks to get my money transferred to new bank. Questing the wait, was told they did not know what I wanted (close my accounts both and transfer to bank xxxxx). YES I see the confusion in my request. Even a 1st grader would understand that. I was told that this is standard practice. Well I have mover that money around for 12-13 years and never paid to do it. I always went full term. They will steal your money with a smile.
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Reviewed By MMinDC Jun 9, 2016
SEP ACCOUNT
Continue reading...3 years ago I decided to use BB&T for my newly created business. I also decided (terrible move) to open a SEP employer sponsor account and do a rollover from 2 other banks that had my SEP -
To open a SEP account took about 3 days - The rep. had no idea what I was talking about and BB&T did not have forms. I actually had to use a Capital One SEP form -
The transfers took over 3 months. It was nightmare, the paperwork was lost, the branch supervisor did not know she had to sign it - It was a complete total chaos . The worst part is that at one point they tried to blame me. I had actually call a Vice President for the DC area and ask to help/ There was $5,000.00 "floating around" ( it was already taken from my old account but was not showing into the new SEP) Stupid me I kept the SEP open (closed the business checking account) and made regular deposits.
EVERY SINGLE TIME I had to make a SEP deposit, there was a delay. The teller had to do something so special that needed a particular training, in fact I will get this " Sorry I have to call the supervisor because I don't know how to handle this transaction" It was so frustrating that I stopped going - I actually paid by assistant to make what should have been a simple deposit, but I refused to go inside. Two months ago I had to go in and make the deposit myself, and sure enough, the teller had to wait for another teller (who was busy) before could process my SEP deposit. It took 23 minutes. For 3 years I used the SAME branch.
After the last experience and the pathetic interests the account was accruing i ( a whopping 15 cent per year) I decided to close it and to make a rollover to my personal bank (NFCU).
Since BB&T forced my SEP money to be in a 3 month term CD I sent the paperwork to NFCU and request that my balance ($ 25K) be handled as a rollover - bank- to bank- at CD Maturity date on June 7 . Today June 9 I founded out the BB&T allegedly never received the request from NFCU. NFCU stated that the requested was mailed on May 23rd. I don't know who is telling the truth but NFCU faxed the request today June 9. To be noted that all my call MUST go thru the local branch as the Retirement Department is not accessible by anyone but ONLY to the Branch MANAGER. what kind of bank is this ??
When I requested that the check be mailed to NFCU by registered mail I was told NO, even if I pay for the secure mail myself. I also requested to pick up the check at the branch but that too was turned down. "the check will be put in the regular mail in 3-5 days and mail to NFCU"
This makes me very very nervous what if the check gets lost in the mail like the request ? How long before I can have my money? I can wait to close all ties with BB&T and stay away from this bank as far as possible.
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Reviewed By Kweats Jan 12, 2016
Worst bank I have ever had to deal with.
Continue reading...Had several CDs that had matured. So far it is being almost impossible to get our money. CDs had transferred form Citi when BB&T took them over. Got bad information from the Texas St Odessa Branch manager. Was first told that we would have to come in personally . Odessa is 120+ miles from us. Would be very difficult to do. Manager said we could send in a Notorized and signed request and this would take care of it. Sent in the Notorized signed request. Got a call next day from someone named Alex. She said we would also have to send them a copy of both sides (back side has no identity info only driver restrictions) of the driver's license of the account holder. We tried to argue that the account holder had been already been legally sworn and identified by the notary. She insisted that they would still a copy of a driver's license . The manager never mentioned this requirement when gave us what was needed to close these CDs. Alex said we could mail or FAX a copy of the license. Contacted a public FAX source and they have been trying and will continue but their FAX line appears to be constantly busy. I only wish there were negative Star Ratings. This is the worst bank I have ever delt with.
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Reviewed By BRUCETRACK Apr 29, 2019
WORST BANK EVER
Continue reading...BB & T customer service is absolutely horrible! I have spent countless time trying to resolve their placing a gap flood policy on my mortgages because our condo master does not cover the replacement cost of the building at 100% (not all lenders require this, but this is not a surprise as BB & T are thieves). In the past 6 months, they have placed and cancelled policies for us 3 times. They have no clue what they are doing and are messing up my escrow account because of it. Not only that, but they keep increasing our ARM any and every time they get a chance (even with mortgage rates going down). I beg you, stay away from this lender! We only got stuck with them as National Penn sold out to them. We are currently looking to refi and it cannot come soon enough!
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Reviewed By jtroxel Mar 19, 2019
Wasted half my morning
Continue reading...BB&T website locked me out of my account after I correctly entered my login information twice. They gave a number to call to get unlocked. After a 30 minute wait, the customer service representative told me the number I called was for new accounts and that I had to call a different number.
Our mortgage loan was sold to BB&T. I did not, and would not, choose to do business with this horrible bank. They are the worst.
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Reviewed By KRBDPS Sep 13, 2017
Incompetent
Continue reading...So my EX and I have a joint checking account still at BBT for our Mortgage. He also has his personal checking account there. He made a withdrawal from his personal account in the Millville, NJ office and the teller withdrew the money from our joint account that did not have enough funds to cover his withdrawal. Naturally, we are charged an $36 overdraft fee. So when I called about this on a few occasions I was pretty much told I was SOL for the $36 and to take his name off our joint account, even though the teller was at fault. My ex specificity said he was withdrawing from his personal account and not the joint account at the time of his transaction. I do not under why the teller even withdrew money from an account that simply did not have the amount of the withdrawal in the account. After speaking to the branch manager, Brenda, she told me she would look into and get back to me, which she never did, not did I get my $36 refund back for the tellers mistake.
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Reviewed By fullauto_50 Jul 23, 2019
Absolutely the WORST bank ever, with the Bristow Branch as their WORST branch!!!!
Continue reading...I ended up with BB&T by default, They bought out First Virginia, who I really liked. So next thing BB&T does is they close my home branch in Catlett, VA, not much notice, no reason given. This branch was fantastic. Friendly people, first name basis as you walk through the door....gone like that.The branch manager assures me it will be just fine, my free safety deposit box will still be free, my personal banker will remain the same. The transfer to Bristow Branch will be just fine...well that was Total B.S.! First thing they did was start to charge me for the SDB, I ask why and they said it was an oversight, they will take care of it...yea you guessed it. After 2 years it's still not taken care of PLUS these lying POS charged me $72 for a SDB I never even used, and they never had a LEGAL set of owners cards on file. This management at this particular branch is horrendous. Don't waste your time and $$$$.
My business checking was supposed to be free, they somehow decided they could slip monthly account charges in without me noticing, nor did they tell me they were doing this . And then the excuses after they got caught. This bank is the most inept, impersonal, depressing place to do financial transactions. BUT THEY'RE BIG, 6th largest bank in the USA is what they told me...yea but you suck out loud BB&T!! Big isn't necessarily good. No face recognition, UR just another faceless depositor who they act like they are doing a huge favor to, by waiting on you. I'm done. Going to move my business and personal accts. to Capital One Bank. They have a very high customer satisfaction rating. Any bank is better than BB&T!!
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Reviewed By HSkinner Dec 1, 2018
Money Missing
Continue reading...Today, I noticed something crazy and weird with my account. It started off with an account credit of $74 posting to my account, but NEVER showing up in my account balance. So I went through from the VERY FIRST DAY I opened my account, and started adding and subtracting. In order. To the very last transaction. Let me tell you.. THERE WAS $182.27 MISSING FROM MY ACCOUNT. WITH NO RECORD OF IT. AT ALL. So I do the math again. Same thing. So I take it to the bank first thing in the morning. The banker finds the same thing wrong with my account. So I ask her for two paper copies in which she tells me, SHE IS NOT ALLOWED TO PROVIDE ME ANY STATEMENTS FROM MY ACCOUNT IN THIS SITUATION. I take it from her anyways letting her know that I legally have to take it to present to lawyers if nothing gets resolved. So she calls BBT Support on her end. The lady on the phone (not the banker I'm sitting with) kept saying that THERE WAS NOTHING WRONG! She also said there was nothing she could do about it! So I immediately asked to speak to her supervisor. Then she put me and the banker on hold for a while saying to wait for 2-3 minutes til her supervisor answers. We wait around 10-15 minutes for her to finally tell us that she isn't going to transfer the call. So the banker says, well take her phone number down and have your supervisor call within 20-30 minutes. STILL NO PHONE CALL. AND STILL $182.27 JUST SILENTLY GONE FROM MY ACCOUNT. PLEASE JUST GO THROUGH YOUR TRANSACTIONS AND MAKE SURE THIS HASN'T HAPPENED TO YOU TOO!
I will be following up with a lawyer as well as putting in reports to
-U.S. Federal Reserve
-U.S. Consumer Financial Protection Bureau
-California Department of Business Oversight
-Federal Deposit insurance Corporation
-U.S. Department of Treasury
-Office of the Comptroller of the Currency
-Better Business Bureau
-Attorney Generals OfficeIf you find the same problem, I'd really suggest doing the same.
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Reviewed By Etgillespie Apr 6, 2018
Ruined Credit
Continue reading...Due to an accident my wife had on 30 june 2016 I was forced into asking BB&T to defer payments on 2 accounts. They did agree to do this and it was a lengthy process. Due to the time lag from one department to another these months were turned in as 30 days late even though they were deferred . Since that time the numbers on the right side of the statements I get that show whats been paid or what part of a month remains needing paid, have been wrong and reflect incorrect data as made in a statement from BB&T in April 2017 to the BBB. At which time they said they were diligently working on fixing the problem. I then try to do a loan modification on these two vehicles at the suggestion of bank personnel to lower the monthly payments to an amount I could afford because I had to stop working for 10 months to provide home health care to my wife. I went through that lengthy process to do just that and it came back denied saying my income was too low.. What? That was the reason I was attempting to lower it in the first place. It has been over a year since BB&T said they were diligently working on fixing the problem. I have been told by the bank that right side of the statement is wrong but when it comes to the credit report it is right and even have copies of statements that say for certain months, paid on time, but still turned in as late. I have had 2 months of payments deferred on each vehicle over a 12 month period of time but have paid as many as 14 late payment fees on one of them. I have had intent to repossess letters show up on my truck that was 19 days past due because my payments that I sent in were applied to the same months that were deferred. Nothing ever gets fixed. They have put my family through a lot of mental anguish at the same time we are dealing with a family member that suffered a TBI that is far from be back to herself. BB&T is a joke. I have asked many supervisor to explain exactly the same set of numbers to me and everyone comes up with a different answer. I know math hasnt changed that much and that 2 plus 2 was four last month and still is today, so where would the problem be??
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Reviewed By Had0518 Sep 3, 2015
Closed all of my accounts.
Continue reading...If I could put 0 stars I would. Bb&t completely screwed me over with an over draft fee. They were supposed to stop an automatic transfer and didn't so because of this my acct went negative. It cost me over $500 to spend $100 of my own money! They did nothing to help resolve the issue so my entire family and I closed our accounts immediately. WORST bank ever.
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Reviewed By BBQGUY Nov 13, 2015
Bring back Susquehanna
Continue reading...I'm an unwilling customer of BB&T, they acquired Susquehanna Bank. I've been without access to my accounts all week, and when you call their 800 number the wait times are 45 minutes or more if you can get through. Once you do get through its no better, the customer service people can't fix the problem of having passwords that allow you to view your account on line. The local branch manager promised to call back today but never did. Will be shopping for a new bank. I was forced to rate the bank one star, realistically the bank should get no stars.
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Reviewed By sknowlton3 Aug 25, 2016
BB&T = Burglars, Bandits & Thieves
Continue reading...A National Penn customer who was assured that Burglars, Bandits & Thieves (BB&T) would continue to service in the same way that National Penn did. WRONG!!!! This is absolutely the WORST BANK EVER!.. Stay away...STAY VERY FAR AWAY! They steal your money. Lost $72 in overdraft fees they caused by deducting money from my account two days before they were instructed to. Can't even get customer service to respond, let alone get my money back. Do yourself a favor and give this crew a wide berth.
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