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hi friends,
I would like to commend the service I recently received from a teller at this branch. I usually use this branch, and I always go inside because I like dealing with humans. Your teller Jorge (sorry I didn't get his last name) was very professional but also amazingly fast in receiving my deposit, checking my ID and returning cash. I was just getting ready to shift into wait mode when I was done!
I also would like to commend the bank for its outreach to the Latino community. All the posters in Spanish and tellers, like Jorge, who speak Spanish make the bank clearly a friend of the community. I appreciate this very much. While I am not Latino, I've lived in South America and deplore the current hateful atmosphere.

If I could give this bank a negative rating i would. So bad. I can't even explain all of the the things that they do that are I don't even think are legal, but overdraft fees OVER overdraft fees if that makes sense, customer service that is nothing less than sub-par, ATM's constantly "out of service", terrible banking hours, most employees have the personality of a wet mop, charging customers if they call the "customer service help" phone line more than 1x in a 24hr period (which if you have an issue, is nearly impossible to avoid), the list goes on and on. There are so many times that this bank made my head want to explode. The branch manager's explanation for the fees for phone service were "well, most of the customers just want us to read off the statements they get and go over transactions, and we need lines open for fraud protection, etc." another words, IDGAF about you, or your money. Fraud protection, from what? BB&T bank?because that who the real fraud is. Thieves.