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BB&T Locations in Your Area

BB&T Bank has 1,858 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.

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Learn more about BB&T

BB&T Bank was established December 1871. That's more than 100 years ago! It holds assets of 178 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!

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BB&T Branches Customer Reviews

(316 Reviews)
2 out of 5 stars
See all 316 customer reviews
  • L
    Reviewed By LC6014 Oct 27, 2016

    Cannot produce cancelled checks online or in timely manner by mail

    I am trying to close on a mortgage and need copies of two cancelled checks from January 2016 to source escrow on the property. It is now just October 2016. The checks are not available online. I requested the checks from customer service and was told they would arrive by U.S. mail in 7 to 10 days. It is now day 11. They refuse to fax or email me copies of the checks. This bank has made very little investment in technology and is slow to the point of extreme inefficiency. Over the period of my ongoing relationship with them they have also charged me fees I should not have been assessed based on my account status. Branch service is also awful. I waited 1/2 an hour yesterday for access to my safety deposit box. Arlington, VA

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  • L
    Reviewed By lizka Oct 20, 2016

    the worst bank i ever had

    before was national penn there was no problem I been with them 21 years..
    soon bbt take it, terrible, terrible..they always find something to charge, hold deposits as much they want, customer service terrible. I all ready close one of my account and I'm going to close rest... I feel very bad how they treat customers.
    they change people in the branch for worse,, not help at all.
    very disappoint.

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  • A
    Reviewed By altlandf Oct 11, 2016


    I didn't need this account but I opened it to help a friend Katelyn Aldridge of York, Pa out. She was a friend that I knew for about 5 years. She was always nice and kind to me. About a month after opening my accounts the troubles started. Couldn't log into bb&t u. Kept asking questions and saying I was wrong. Nothing but complaints on bb&t's facebook page. Tried to get accounts for Katelyn. On April 17 around 5:30 am I logged into my account only to see someone elses account numbers and balances. I tried to call the number on the screen and waited 30 minutes before I hung up. Emailed my banker Katelyn and sent her a message on facebook as she confirmed me as a friend. I didn't want her to be without money and get in trouble. Katelyn asked me to come in for an account review. When I went to there the branch manager Colon Mc Connell yelled at me like I was in highschool. This bank employes rude employees and branch managers. When you complain to the CEO line bb&t officials will lie to you and government officials. I have never checked on a bank before bb&t. Now I check banks out before joining them. If I could give this no stars I would it's that bad. They will steal your money every chance they can. bb&t has even been sued by their own employees. They even conduct mock bank robberies without letting the branch they intend to rob know. Save your money and stay away from this bank!!!!

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