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BBVA Compass Bank Locations in Your Area

BBVA Compass Bank has 669 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about BBVA Compass Bank

BBVA Compass Bank was established March 1964. That's more than 50 years ago! It holds assets of 83.6 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 14%. Lower is better!

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BBVA Compass Bank Branches Customer Reviews

(149 Reviews)
2 out of 5 stars
See all 149 customer reviews
    Reviewed By rwhite11 Mar 18, 2017



    Saturday, March 18, 2017

    Mr. Onur Gen
    BBVA Compass CEO, and;
    Rafael Bustillo
    Chief Operating Officer
    15 South 20th Street,
    Birmingham, Alabama 35233

    Dear Sirs:

    In my 55 years of banking with various banking Institutions I have never had a worse miserable year of bad customer service experience at your Bank located at 4652 NASA Parkway Seabrook, Texas 77586 Not only am I very disappointed by my experiences there. But yesterday 3/17/2017 was one of my worst experiences.
    I had a jumbo CD that was due to mature on 3/16/2017 so for the past two weeks I went in to locate and talk to the Branch Manager because the excellent customer service representative that worked there who opened my accounts and quit and had never replaced him. Leaving only a totally inept grumpy arrogant Investment advisor by the name of Joel Beeson.
    When I arrived at the Branch at 2:52 P.M. on a Friday afternoon I asked for the Branch Manager to see what I can do with my maturing CD and My Money Market which had been paying 1.35% interest the teller informed me as usual the Manager is out to Lunch surprised NOT, So I waited to see this out to lunch Manager who lets this branch to be unorganized and disconnected from the Customers.
    At 3:33 PM and the manager is still out to lunch. So, Inept and rude Joel Beeson approached me and asked if he could be of help. I showed him my notice of maturity and asked him to place the CD funds that had an Interest rate of 1.39% in my MM account that was advertised at 1.0% and he explained that my MM was also dropping from 1.28% to .04%. I showed him the advertisement I had received and that the MM rate was advertised at 1.0 % and he rudely and dismissively stated that that was for new money only which there was no notice of such and proceeded to give me his card and proudly stated that not only was he an Investment Representative for BBVA Compass but also a Senior Financial Sales Advisor for BBVA COMPASS.
    I then asked if he would call his corporate office and verify that and in an extortion style tone stated I am not going to be fired because of you. So, at 4:12 P.M. and still no Manager on a busy Friday afternoon, and I told Mr. Beeson to close my CD Account MM Account and Checking Account and went down the street to another bank and received a rate of 1.105%
    In summary, The Seabrook, Texas BBVA Brach and its Manager and Bank Officer / Investment Representative / Senior Financial Sales Advisor are the most incompetent, inept bank personnel, I ever hope to deal with and did not change banks earlier because of the penalty clause and "dont let their bait and switch "high yield" money market and CD account lurk you into opening an account with BBVA Compass Bank because the "good rate" would only last a couple of months and will drop way low and I have had nothing but negative experiences with this Branch after my original officer left and was forced to stay because of my time deposits.

    Richard White
    Attachment (2).

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    Reviewed By Unhappywbbva Mar 17, 2017

    Worst customer service ever

    Acted BBVA CUSTOMER SERVICE by phone to close a cd that matured today.
    I was transferred to 5 different reps none of whom could help me. I finally chatted with someone who gave me a list of the hoops to jumps though to receive My money. I am through with this bank and will never bank with them again and I will advise others to steer clear.

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    Reviewed By Disneybear Feb 19, 2017

    Worst Bank Ever like to give ZERO Stars

    dont know where to begin. hardest web site to navigate! on hold forever if you try to call them. worst app ever. better off keeping your money under your mattress.. if you have over draft protection they dont tell you how much a payment is or when its due they just close the acct with no communication. only way to pay your auto loan on line is your forced to open a checking account, when i got my new car loan they sent out a payment book how 1970s. you have no idea how much is going to interest and principal. if you want a GREAT bank go with Capital One 360 its free and the app and the bank are great even though they dont have any physical banks

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