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Bank of America Locations in Your Area

Bank of America has 4,702 branches nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has ATM locations, but we are not currently tracking them.

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Learn more about Bank of America

Bank of America was established October 1904. That's more than 100 years ago! It holds assets of 1.66 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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If you're looking for higher interest rates and lower fees, but are willing to give up the "walk-in" experience of a local branch, you may want to browse our curated selection of best online banks.

Bank of America Branches Customer Reviews

(705 Reviews)
1 out of 5 stars
See all 705 customer reviews
  • M
    Reviewed By missmatilda Dec 1, 2016

    Terrible customer service

    This branch has always had terrible customer service. it's abig branch but only ever 2 or 3 at the most tellers in the lobby resulting in long lines and waiting times. Had 6 or 7 drive through tellers. Now those have all been closed. WORST DECISION EVER. Why shut down a perfectly good customer service line of the business? Now we have to use either the ATMs for deposits - which fail regularly - or go into the lobby where the lines and waiting times are even worse. Seriously thinking about moving all our accounts to another bank.

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  • A
    Reviewed By aalaal Nov 27, 2016

    Terrible customer service

    They have terrible customer service. I had a problem with my online banking auto pay not working correctly. I told them about it numerous times and they never even acknowledge that there was a problem. They keep saying that I did not set it up correctly. So I had them help me set it up and when I was done setting it up with their help, I asked if it was finally set up correctly and they said it is now set up correctly. A month later and the auto pay still did not work. I called them again and they said the same thing. They still say I did not set it up correctly even though the last person I talked to from Bank of America said that it is set up correctly. They still don't acknowledge that there is any problem with their online banking auto pay and continue to blame me even though the last person from Bank of America said that my online banking auto pay is now set up correctly. Even though they don't acknowledge the problem they keep saying that there are other ways to make payment as if, even if there was a problem with auto pay not working, it doesn't matter to them. They didn't show any interest in investigating further into why the auto pay was not working correctly. They just keep saying that it is not set up correctly. Even if that is the reason that it is not working, then the person that told me that it is set up correctly lied to me. Or, maybe not even their own employees know how to set it up correctly in which case how can their customers set it up correctly. Bank of America showed no interest in improving their services or their customers experience. I have no idea whether this was a problem only related to my account or if it is a problem that other customers are experiencing, but I'm tiered to dealing with Bank of America so I paid my entire balance with a balance transfer to another bank and I probably will never use Bank of America again. Many people will probably not have this specific problem but if they deal with their entire problem this way your experience with them will most likely be the same as mine. Website glitches and communication errors happen all the time in some of the best companies. Many of the major companies that I know of have had some website error or communication problem at least once if not many times. It happens even to some of the best companies. Bank of Americas customer service acts like it is impossible for their company to have any problems, which makes working through the problem with them a very frustrating experience. Good luck getting any problems resolved.

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  • B
    Reviewed By bnj17 Nov 22, 2016

    good

    Friendly, helpful and responsive staff. I recommend this agency

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