Banner Bank Locations in Your Area

My wife opened up a Connected Checking Account at BannerBank on November 15, 2016 with a promo ($75.00 statement credit if debit card is used 3x's within 60 days of opening). We waited and waited and waited for her debit card to arrive, via US Mail and decided to call corporate today December 16 (one month later) to find out its status . After talking to one of their representatives in Walla Walla, she advised my wife that the card had been mailed out weeks earlier, but was returned to corporate because of a bad/old address that we once had. (Sure be nice if they would've let us know). Funny though that we just received the monthly statement at our correct address this past week. When questioning the rep about that, no reasonable explanation could be given. She said that she could mail the debit card out today, but it would take 7-10 business days to arrive. My wife told the rep that we were leaving for the holidays and would not be back until mid January and could they place a rush on getting the card to us prior to next Saturday December 24. She said that would cost us $20.00+ (Merry Christmas right). After going round and round trying to explain to the rep "why is this our fault" on deaf ears, we told her to just cancel the account before we even got it started. Lol, they did us a favor early on, so now we know how they conduct their business. No thanks BannerBank...you'd think they would want to keep customers. Especially brand new 1 month ones....see ya....

We have been with Banner Bank for 8 years. 7 years of that were amazing. We absolutely loved them. Then they merged with American West and all hell came down.
1) Non-stop password issues causing us to have to change our password almost weekly. Which isn't an easy thing to do as you have to call them to do it.
2) Our account was hacked and drained THREE TIMES in 2 months! Third time it took two weeks before the money was put back in our account and that was only after I had to go to the branch and threaten them with "one of two things will happen today, I will have money back in my account before I leave here or I will leave here with closed accounts!"
3) They LOST our deposits on 2 or 3 occasions and fortunately we had the receipts to show the deposits so we had to go into the branch and get them fixed. Every time they would just say "oh yes, sorry, we are having system issues" and put the money in like it was no big deal. That's a BIG deal. If we didn't have the receipts still, we'd be screwed.
4) We have (had...we just switched banks immediately after this issue as it was our last straw, to ICCU) 4 accounts all linked and we also have $300 of overdraft protection. We wrote a $1000 check as a down payment on a car the Friday before a holiday weekend. On the next business day (Tuesday) the dealership who also banks at Banner took the check into the bank and they wouldn't let them deposit it. We got the call from the dealership while we were out of town and immediately called the bank. They said "at the time they brought the check in, there was only $701 in the account". I asked them about my other accounts that are linked and there was $600 in one of the accounts that they could have pulled money from to cover it. I asked why they didn't do that and they didn't have an answer just "I'm sorry". Then I also pointed out "we also have $300 in overdraft, correct? So if there wasn't the $600 then you still should have covered the check anyway, correct?" They very slowly said "yes, but we just wanted to avoid doing that".....ummmm, you don't get to just decide "avoid" that. You cover the check because my account is set up just for that!! I very firmly told the gal "don't you EVER do that again".
We now bank at Idaho Central Credit Union after much review of banks online, in person, and via recommendations from people we've talked to.