Banner Bank Locations in Your Area
Banner Bank has 183 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely has ATM locations.
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Learn more about Banner Bank
Banner Bank was established December 1889. That's more than 100 years ago! It holds assets of 14.3 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 2%. Lower is better!
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Latest Customer Reviews
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Reviewed By Jrifgle Apr 5, 2019
Great bank so far...
I haven't been with Banner for very long, but so far, so GREAT! They came through on their $75 opening account bonus and I love the atm fee reimbursement. Although, they are going to start limiting that amount per month, so we'll see. Got my card as soon as I opened the account and was able to use it minutes after. I would recommend Banner Bank to anyone I know that needs simple banking needs.
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Reviewed By GoHeartpro Jan 5, 2019
Hit and miss
Started out really good and did actually pay the $75 promotion incentive. However the first time I had gone in to deposit a check they said that I would not be able to access the funds for up to 10 days until I'd been a customer for 30 days,. I was told to go to a different bank and they wouldn't even cash it for me! That was 3 months ago, now I sit here on a Saturday with my debit card all of the sudden not working but I can use my account like a check and it goes through fine. I have plenty of money in there but have tried to use my card I've been using 3 months and it declined, that is so freaking embarrassing! I recommend getting the incentive and ditching this bank afterwards for a good bank. Nice to deal with online but rude as hell in person.
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Reviewed By marshafisher Oct 10, 2018
Sneaky fees
This bank is not up front about its fees for certain services such as "bill pay". The ad on the web site for this service says nothing about a fee, and a person does not know about it until it is billed on their statement. It is particularly cruel because they target small businesses which don't always have the time or experience to balance statements every month.
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Reviewed By GoHeartpro Jan 5, 2019
Hit and miss
Started out really good and did actually pay the $75 promotion incentive. However the first time I had gone in to deposit a check they said that I would not be able to access the funds for up to 10 days until I'd been a customer for 30 days,. I was told to go to a different bank and they wouldn't even cash it for me! That was 3 months ago, now I sit here on a Saturday with my debit card all of the sudden not working but I can use my account like a check and it goes through fine. I have plenty of money in there but have tried to use my card I've been using 3 months and it declined, that is so freaking embarrassing! I recommend getting the incentive and ditching this bank afterwards for a good bank. Nice to deal with online but rude as hell in person.
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Reviewed By lambman Dec 16, 2016
1 month customer
My wife opened up a Connected Checking Account at BannerBank on November 15, 2016 with a promo ($75.00 statement credit if debit card is used 3x's within 60 days of opening). We waited and waited and waited for her debit card to arrive, via US Mail and decided to call corporate today December 16 (one month later) to find out its status . After talking to one of their representatives in Walla Walla, she advised my wife that the card had been mailed out weeks earlier, but was returned to corporate because of a bad/old address that we once had. (Sure be nice if they would've let us know). Funny though that we just received the monthly statement at our correct address this past week. When questioning the rep about that, no reasonable explanation could be given. She said that she could mail the debit card out today, but it would take 7-10 business days to arrive. My wife told the rep that we were leaving for the holidays and would not be back until mid January and could they place a rush on getting the card to us prior to next Saturday December 24. She said that would cost us $20.00+ (Merry Christmas right). After going round and round trying to explain to the rep "why is this our fault" on deaf ears, we told her to just cancel the account before we even got it started. Lol, they did us a favor early on, so now we know how they conduct their business. No thanks BannerBank...you'd think they would want to keep customers. Especially brand new 1 month ones....see ya....
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Reviewed By sarahryno Sep 22, 2016
Was great until they merged
We have been with Banner Bank for 8 years. 7 years of that were amazing. We absolutely loved them. Then they merged with American West and all hell came down.
1) Non-stop password issues causing us to have to change our password almost weekly. Which isn't an easy thing to do as you have to call them to do it.
2) Our account was hacked and drained THREE TIMES in 2 months! Third time it took two weeks before the money was put back in our account and that was only after I had to go to the branch and threaten them with "one of two things will happen today, I will have money back in my account before I leave here or I will leave here with closed accounts!"
3) They LOST our deposits on 2 or 3 occasions and fortunately we had the receipts to show the deposits so we had to go into the branch and get them fixed. Every time they would just say "oh yes, sorry, we are having system issues" and put the money in like it was no big deal. That's a BIG deal. If we didn't have the receipts still, we'd be screwed.
4) We have (had...we just switched banks immediately after this issue as it was our last straw, to ICCU) 4 accounts all linked and we also have $300 of overdraft protection. We wrote a $1000 check as a down payment on a car the Friday before a holiday weekend. On the next business day (Tuesday) the dealership who also banks at Banner took the check into the bank and they wouldn't let them deposit it. We got the call from the dealership while we were out of town and immediately called the bank. They said "at the time they brought the check in, there was only $701 in the account". I asked them about my other accounts that are linked and there was $600 in one of the accounts that they could have pulled money from to cover it. I asked why they didn't do that and they didn't have an answer just "I'm sorry". Then I also pointed out "we also have $300 in overdraft, correct? So if there wasn't the $600 then you still should have covered the check anyway, correct?" They very slowly said "yes, but we just wanted to avoid doing that".....ummmm, you don't get to just decide "avoid" that. You cover the check because my account is set up just for that!! I very firmly told the gal "don't you EVER do that again".
We now bank at Idaho Central Credit Union after much review of banks online, in person, and via recommendations from people we've talked to.Is this review helpful?
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Reviewed By DebbieD13 Feb 16, 2016
Line of Credit
I was with American West Bank for over 8 years. Loved them. Then they were sold to Banner Bank. Had I know this was going to happen I would have closed my accounts. They have given terrible service. They paid one bill out of my saving account instead of my checking then told me they had nothing to do with it-blaming it on the creditor! The company did not and could not have had my saving account information, only myself and the bank did. I don't like a bank that won't take responsibility for it's mistakes.
But the biggest problem I have is with my line of credit. I paid it off in full. A few days later they charged me another seventy-seven cents. I paid a dollar. They took the entire dollar and said I still owed a penny on the loan. So my loan is still not paid in full. I am very upset and contacts with them have been unfruitful. The situation is ongoing.
Beware, I feel this bank has no integrity and behaves dishonestly. Do yourself a favor and bank elsewhere!
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Reviewed By lambman Dec 16, 2016
1 month customer
My wife opened up a Connected Checking Account at BannerBank on November 15, 2016 with a promo ($75.00 statement credit if debit card is used 3x's within 60 days of opening). We waited and waited and waited for her debit card to arrive, via US Mail and decided to call corporate today December 16 (one month later) to find out its status . After talking to one of their representatives in Walla Walla, she advised my wife that the card had been mailed out weeks earlier, but was returned to corporate because of a bad/old address that we once had. (Sure be nice if they would've let us know). Funny though that we just received the monthly statement at our correct address this past week. When questioning the rep about that, no reasonable explanation could be given. She said that she could mail the debit card out today, but it would take 7-10 business days to arrive. My wife told the rep that we were leaving for the holidays and would not be back until mid January and could they place a rush on getting the card to us prior to next Saturday December 24. She said that would cost us $20.00+ (Merry Christmas right). After going round and round trying to explain to the rep "why is this our fault" on deaf ears, we told her to just cancel the account before we even got it started. Lol, they did us a favor early on, so now we know how they conduct their business. No thanks BannerBank...you'd think they would want to keep customers. Especially brand new 1 month ones....see ya....
Is this review helpful? -
Reviewed By sarahryno Sep 22, 2016
Was great until they merged
We have been with Banner Bank for 8 years. 7 years of that were amazing. We absolutely loved them. Then they merged with American West and all hell came down.
1) Non-stop password issues causing us to have to change our password almost weekly. Which isn't an easy thing to do as you have to call them to do it.
2) Our account was hacked and drained THREE TIMES in 2 months! Third time it took two weeks before the money was put back in our account and that was only after I had to go to the branch and threaten them with "one of two things will happen today, I will have money back in my account before I leave here or I will leave here with closed accounts!"
3) They LOST our deposits on 2 or 3 occasions and fortunately we had the receipts to show the deposits so we had to go into the branch and get them fixed. Every time they would just say "oh yes, sorry, we are having system issues" and put the money in like it was no big deal. That's a BIG deal. If we didn't have the receipts still, we'd be screwed.
4) We have (had...we just switched banks immediately after this issue as it was our last straw, to ICCU) 4 accounts all linked and we also have $300 of overdraft protection. We wrote a $1000 check as a down payment on a car the Friday before a holiday weekend. On the next business day (Tuesday) the dealership who also banks at Banner took the check into the bank and they wouldn't let them deposit it. We got the call from the dealership while we were out of town and immediately called the bank. They said "at the time they brought the check in, there was only $701 in the account". I asked them about my other accounts that are linked and there was $600 in one of the accounts that they could have pulled money from to cover it. I asked why they didn't do that and they didn't have an answer just "I'm sorry". Then I also pointed out "we also have $300 in overdraft, correct? So if there wasn't the $600 then you still should have covered the check anyway, correct?" They very slowly said "yes, but we just wanted to avoid doing that".....ummmm, you don't get to just decide "avoid" that. You cover the check because my account is set up just for that!! I very firmly told the gal "don't you EVER do that again".
We now bank at Idaho Central Credit Union after much review of banks online, in person, and via recommendations from people we've talked to.Is this review helpful? -
Reviewed By hjablo Mar 8, 2016
What A Third Rate Operation!
I applied on line for a reward/cash back card. Banner pulled a credit report on me, reviewed my application and asked for additional information. I supplied them with this information promptly via fax. So, I get this email/message that the info. was too hard to read and was not sufficient enough (tax form and Oregon Drivers License), therefore I would have to find a branch and bring in more info. (signed), I emailed them back, stating that I was not going to run around anymore, just for a reward/cash back card. They emailed me back stating that they have strict guidelines, that must be adhered too. Note, I don't have a branch in my town, so even if I wanted their card, I would need to drive a fairly good distance, through freeway traffic to get to a branch. Keep in mind that they already have my credit report, the front page of my completed 2016 Federal Tax Return and my drivers license, yet they want more/easier to read documentation. I finally emailed them back requesting my documents be mailed back and I had no intention of driving anywhere to do business with them.
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Reviewed By Kaprice Jul 24, 2015
rude customer service/ very unhelpful
I have had this bank for two years I have since moved out of state I have never had a bank take 3 weeks to issue a new debit card but I listened to the rude woman so then I call back and finally get the manager I asked for the first day and find out that I could have had my card shipped overnight the rude/ completely stupid employee I talked to did not even mention this I am irate and will never say a good thing about this bank it is awful if I could do 0 stars I would have
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Reviewed By Henry's H. Apr 1, 2014
I have found the customer service to be fantastic!
This bank has gone above and beyond to help our small business grow. They've sent us business ideas, contacts and even had us do a display in their lobby. They've called us and helped us the best they could with cash flow and have even picked up a deposit from us so we could meet a deadline. Service like this is a thing of the past. I couldn't be happier.
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Reviewed By Jrifgle Apr 5, 2019
Great bank so far...
I haven't been with Banner for very long, but so far, so GREAT! They came through on their $75 opening account bonus and I love the atm fee reimbursement. Although, they are going to start limiting that amount per month, so we'll see. Got my card as soon as I opened the account and was able to use it minutes after. I would recommend Banner Bank to anyone I know that needs simple banking needs.
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