Benchmark Community Bank Locations in Your Area
Benchmark Community Bank has 17 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.
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Learn more about Benchmark Community Bank
Benchmark Community Bank was established September 1971. It holds assets of 871 million US dollars. This is considered a small bank. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 4%. Lower is better!
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Latest Customer Reviews
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Reviewed By eisenstein86 Oct 12, 2018
Disorganized, Customer Doesn't Come First, Needs Improvement
Continue reading...There are a couple things this bank needs to work on to consider itself a mid/top-tier bank:
-First off, this bank does not communicate well with its customers. This leaves room for a lot mishaps to take place. Instead of emailing their customers, when they can't contact them by other means, they seem to take action despite this lack of communication regardless. This allows for customer inconveniences, like, shutting off one's debit card because they sent out another to an old address per-say. Communication is key. If they want to avoid things of such nature from happening (screwing-over their members, in a sense), why would a bank ever shut-off a credit/debit card without contacting the owner before hand. It's not like the card was reported lost or stolen. Completely unacceptable, immoral and unprofessional.It doesn't make sense why they couldn't temporarily re-activate my present card until the new one was received.
-Secondly, this bank is not well-organized in dealing with the amelioration of these situations, and potentially others of the like. In trying to correct my situation, this bank had different people contacting me throughout the process. Which clearly prevented the instance from clearing up in a more timely manner.
Perhaps the bank will actually learn from situations like this. Until then, may this bank improve on limiting the inconveniences it puts onto it's customers by not properly going about the communication process, and taking inappropriate action.
Is this review helpful?
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Reviewed By eisenstein86 Oct 12, 2018
Disorganized, Customer Doesn't Come First, Needs Improvement
Continue reading...There are a couple things this bank needs to work on to consider itself a mid/top-tier bank:
-First off, this bank does not communicate well with its customers. This leaves room for a lot mishaps to take place. Instead of emailing their customers, when they can't contact them by other means, they seem to take action despite this lack of communication regardless. This allows for customer inconveniences, like, shutting off one's debit card because they sent out another to an old address per-say. Communication is key. If they want to avoid things of such nature from happening (screwing-over their members, in a sense), why would a bank ever shut-off a credit/debit card without contacting the owner before hand. It's not like the card was reported lost or stolen. Completely unacceptable, immoral and unprofessional.It doesn't make sense why they couldn't temporarily re-activate my present card until the new one was received.
-Secondly, this bank is not well-organized in dealing with the amelioration of these situations, and potentially others of the like. In trying to correct my situation, this bank had different people contacting me throughout the process. Which clearly prevented the instance from clearing up in a more timely manner.
Perhaps the bank will actually learn from situations like this. Until then, may this bank improve on limiting the inconveniences it puts onto it's customers by not properly going about the communication process, and taking inappropriate action.
Is this review helpful?
-
Reviewed By eisenstein86 Oct 12, 2018
Disorganized, Customer Doesn't Come First, Needs Improvement
Continue reading...There are a couple things this bank needs to work on to consider itself a mid/top-tier bank:
-First off, this bank does not communicate well with its customers. This leaves room for a lot mishaps to take place. Instead of emailing their customers, when they can't contact them by other means, they seem to take action despite this lack of communication regardless. This allows for customer inconveniences, like, shutting off one's debit card because they sent out another to an old address per-say. Communication is key. If they want to avoid things of such nature from happening (screwing-over their members, in a sense), why would a bank ever shut-off a credit/debit card without contacting the owner before hand. It's not like the card was reported lost or stolen. Completely unacceptable, immoral and unprofessional.It doesn't make sense why they couldn't temporarily re-activate my present card until the new one was received.
-Secondly, this bank is not well-organized in dealing with the amelioration of these situations, and potentially others of the like. In trying to correct my situation, this bank had different people contacting me throughout the process. Which clearly prevented the instance from clearing up in a more timely manner.
Perhaps the bank will actually learn from situations like this. Until then, may this bank improve on limiting the inconveniences it puts onto it's customers by not properly going about the communication process, and taking inappropriate action.
Is this review helpful?
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