Capital One Locations in Your Area

Capital One is a very bad company to deal with. If you pay on your account through your bank with Electronic Payment or with Electronic Check, 2 or 3 days before due date, Capital One accounting office will delay posting the payment anywhere from 3 to 13 day claiming you did not pay your account on time thus charging you late fees, higher interest rates and derogatory remarks on your score thus lowering your credit score. When speaking with a customer service rep, it is obvious that they are reading from a script and are trying to up sell you to their online payment system which will increase their profit and in the end will cost you more. I will never again recommend this company and once this card is paid off, never will they have any on my business.

If I could give zero stars, that would be my option. I recently moved to Baton Rouge, LA. I did some research on banks before deciding to switch to a local bank. Well, I should have done more research.

I went to open a new account and deposited over 1100.00 in the account to open it, with moving to Baton Rouge, that 1100.00 was to pay my rent. I get paid two weeks later and have a paper check that needs to be deposited into the account. So I drive to the bank to deposit the check and try to get money back to make a payment. Well, the teller tells me that I couldn't get any money back unless I have that amount available in the account. Then ask me is that OK? Well, what am I supposed to do, you just told me I couldn't get any money. I say fine and she sends out my deposit slip. Here is where the unbelievable what the hell is going on moment happens. Not only did they put a hold on the ENTIRE CHECK, they broke it up into 3 different release dates.

Mind you, I'm new to town, by myself, no family...just me, just paid 1100.00 in rent, and doing everything I can to make it to payday so that I could have money to put gas in my car. The realization set in that I won't have any money until it's released. So, I'm pretty stressed out at this point. I call customer service and get a lady who had no desire to help me at all. I explained to her that I have bills that need to be paid, I need gas for my car and what am I supposed to do. Her response... well, the account is less than 30 days old and we have the right to hold your funds until they are released. I asked her why it wasn't explained to people up front, that they will hold your check. Now, I've seen places hold the partial check and still leave you enough money to function on, but never the whole check!!! Again, what am I supposed to do? I ask her to let me speak to a manager and she says, they won't be able to do anything for you. So, I hang up on her and at this point I'm hysterical!!!

So, after I calm down, I call back and demand to speak to a manager the guy that answered the phone, said he could get me a manager, but first if I could explain to him what was going on, maybe he could help. So, again I explained my situation and in the conversation he states he can release 200.00 of my funds. Well, why didn't the other person offer that. That would have at least helped to get me through till the rest of the funds were released. He then said he would get a manager on the phone. In the end they did at least release part of my funds to me. At least I can make it a little while longer.

The point is, they should make people aware of the fact UP FRONT that their funds will be held, that they will be broken up into 3 different increments and that you should be prepared for that.

I am done with Capital One Bank at this point and will be closing my account!!!