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Capital One Locations in Your Area

Capital One Bank has 761 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about Capital One

Capital One Bank was established May 1933. That's more than 50 years ago! It holds assets of 279 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 10%. Lower is better!

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Capital One Branches Customer Reviews

(144 Reviews)
2 out of 5 stars
See all 144 customer reviews
  • T
    Reviewed By tmiddleton Oct 1, 2016

    Capital One Credit Card - Paying Under Minimum Results in Past Due Status and Locked Account

    I have a Capital One Credit Card with a $10,000 credit limit and have had the card for at least 15 years. I have never had a problem previously with payments, I do not use this card all the time but had some additional expenses related to a new house, tile work, that I charged to this card. I made a payment of $2500 in August, and then in September I made a payment of $100, but didn't realize this was less than the minimum payment of $161. They charged me a $25 late fee, set my status to past due, and locked my account so I couldn't use the card. The next payment was due Oct. 19. After one chat session the did credit the $25 back to me. But my account was still locked and Amazon declined a purchase. After another lengthy chat session, with a customer service agent, and then a supervisor, I was told they could not help me. I had asked to have the account reinstated. I also asked for the name and contact info for the VP Customer Service, and they told me they did not have that information. I printed the whole chat dialog, and plan to do my own research to find the information. They basically said they could not help me saying they didn't have the ability to reinstate my account. I don't believe them. The under minimum payment rule is just another way banks hurt and cheat consumers. Even though I had never missed a payment, and had just made a large payment previously, and still made a payment the next month, they locked my account. Of course they did not notify me, and the only way I found out is when a payment was declined. I plan to close this account and never do business with Capital One again. They really do not care about customers! I would not recommend anyone getting a credit card from Capital One.

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  • G
    Reviewed By gkgkgk Sep 4, 2016

    Capital One

    Wow! Worse bank service ever! I have a credit card through them and they received our bill back and someone wrote on the envelope "return to sender address unknown." So, they never sent our credit card statement again. (hardly ever used account). Not aware I owed. I was on my credit karma account and noticed my rating went from 840 to 720 and researched and found that I had a past due bill. Never paid a bill late in my life. I called and customer service said it was my fault and I should know. UMmmm my wife pays the bills and didn't know I charged. They never sent another bill because someone in the UNITED STATES received our bill and instead of saying wrong delivery address they wrote return to sender address unknown. So now it's my fault and CAPITAL ONE didn't understand THE SITUATION. NO COMPASSION. I am going back to hometown banking. DO NOT USE A BANK THAT DOESN'T GET IT.

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  • W
    Reviewed By WestMD_not_DR Aug 7, 2016

    Closing all nearby branches

    They had been providing fewer and fewer services since they bought out Chevy Chase (the original bank my accounts were with). We had been told that "all of the services will stay the same, the only thing changing is the name". This did not prove to be true. Free checks for 50+ accounts disappeared, coin changers, Saturday hours....

    And now-instead of being my local bank, the closest two branches have closed, and the nearest branch is almost 30 miles away.

    I will be changing banks. I am reluctant to do this as I had a difficult time when I had to transition to the new chip card (which I was told I 'requested'). It was not a pleasant experience. As they had some interest in maintaining a good customer relationship, it wasn't completely miserable. I do not imagine that once I am leaving they will be interested in making the transition pleasant.

    I am curious as to how the grading system for this site works. I see that Capital One has a B+ rating, but they also have a two stars out of five rating. I did not see many positive reviews so it seems as if there might be some grade inflation involved.

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