Capital One Locations in Your Area

I had them as my mortgagee and business checking accounts for many years. I had never paid them late nor was my property under performing. I did have a few negatives on my credit report at that time. I called them to do a refinance of my property and was honest with them on why i wanted to do this. It was to clean up some debt that I had incurred due to a family members tragic accident that I suffered through for 2 years. I was completely honest with them and they sent my account to special assets and I was harassed for financials like I would have never imagined. I spent many years with them and sent them so much business but felt so betrayed at the time I needed them. I would never ever recommend using this bank. They have ZERO care for any customer no matter how long you have been with them. They put me through hell and back for a few months it was probably illegal but Im just a nice person and don't sue anyone. I would retire at my young age before I ever do any business whatsoever with them. I still have fear when I see their branches. Find a small local bank that cares

My family has been banking with Capital One ever since they bought out First NBC Bank. Wife and I are both medically retired and closed all our credit cards years ago. We lived on a check/debit card and cash. One day we went into a local branch on Hwy 59 to replace our check card. We usually replace them as a safety measure due to fraud annually. When we signed the book to speak with a bank employee we noticed a couple of names we knew that were presently being seen. We were called next as they finished and sat down at the same desk as they were. We explained out reason for the visit and gave our information. A few minutes passed and we were informed of a computer error and asked if we would mind speaking to another agent across the bank. We gathered or identification and crossed over to the other side. We started over at another computer with another agent. After ordering the new cards we were asked if we wanted a Capital One credit card. Initially we declined until we were given examples of the benefits of paying our mortgage with the credit card then paying the card. We decided to apply for the Capital One Credit card. After receiving the card we noticed we could not access the card through our usual webpage accounts. We called customer service for help accessing the credit card side. We were instructed to go to another webpage and to download another phone app. We made our first payment on the card and everything seemed to work fine. Soon after we unexpectedly had to go out of town. While out of town we decided to make a payment using the phone app for the first time. Not noticing that the app had switched the accounts that the draft payments would be coming out of. We made 2 of these phone app payments while traveling. Once we were back home we made another payment using the computer which also drafted from the wrong account. The second payment from our computer mysteriously switched back to the right account. Capital One froze all our accounts after they were notified of the incorrect drafts from a account that NEVER should have been connected to ours. We found out that this was an old account that one of us was signed on to but removed from two years ago. Someone didn't do their job unlinking this account from ours. We have several accounts and are guilty of not paying attention to what account was linked every time we made a payment. We didn't have a clue what was going on until the bank called. We started investigating what was going on and found the wrong account was linked then blocked from allowing drafts. The funny thing is we NEVER had that account number to know all the numbers. The bank insists that we knew the numbers to manually input them into the app. We beg to differ because we didn't input ANY of the accounts we have, they were already there. Well after speaking with several Capital One employees and being threatened with FRAUD over not noticing where the money was being drafted from we decided to bank elsewhere. An investigation was opened and we were cleared of any wrongdoing by the police detective due to others substantiating we never should have had access to the past old account and that it should have NEVER been linked to our accounts. The credit card customer service agent told me that you can put ANY account you want into the program and the money will draft from it. I said ANY ACCOUNT NUMBER? The response was YES as long as you know all the numbers. Basically you can pay your credit cards with ANY ACCOUNT you can get the numbers to until someone notices. WOW!! And they wonder why they have FRAUD! How can you allow anyone to have access to your account to pay a credit card?