Charter One Bank Locations in Your Area
Charter One Bank has 722 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.
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Learn more about Charter One Bank
Charter One Bank was established May 2005. It holds assets of 179 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 8%. Lower is better!
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Latest Customer Reviews
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Reviewed By ambram2595 Jun 26, 2016
great bank! never had any issues with them
i used to have a checking account with charter one, now citizens bank since they changed the name. I miss having a checking account with them to be honest. I have toke out student loans with this bank and I have gotten great interest rates and payment plans.
Is this review helpful? -
Reviewed By angrycustomer21 Apr 28, 2016
Crooks
This bank does not care about their customers, they are crooks and out to take every penny they can from you. I would never recommend this bank to anyone.
Is this review helpful? -
Reviewed By KevinSemple Sep 28, 2015
Charter One Mortgage
Continue reading...We had a second mortgage through Charter One. After the rates dropped to an all time low we tried to refinance or "re-structure" our loan. I worked with our primary mortgage holder and had no trouble with the re-write. All I ever got from Charter One was the run around. I received numerous letters and phone calls from Charter One. Some of the letters did not have the proper account number on them. It was actually an account from someone else. We put some payments on hold because of their ineptitude while trying to re-structure the loan. Eventually we ended up selling our house and paid-off both loans. It has now been over one year & we find out now that our credit rating has a "black mark" on it because of all of the confusion & lack of quality employees with Charter One. We were told that even though our loan was paid-in-full, the "bad credit" event would remain on our record for 7 years. STAY AWAY FROM THIS COMPANY. CHARTER ONE SUCKS!!!
Is this review helpful?
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Reviewed By ambram2595 Jun 26, 2016
great bank! never had any issues with them
i used to have a checking account with charter one, now citizens bank since they changed the name. I miss having a checking account with them to be honest. I have toke out student loans with this bank and I have gotten great interest rates and payment plans.
Is this review helpful?
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Reviewed By DTMKnight Dec 27, 2013
Awful from top to bottom with hidden fees!
Continue reading...So I open up a CD with Charter One Bank which matures. I call and specifically ask what are the penalties as I will be unable to go to the bank during the short 10 day grace period. The employee tells me I will lose the interest I accrue during the time after the account has matured.
Go into the bank a couple weeks later and they tell me $50 dollar fine and lost interest. Never heard of this kind of fine before and they have now lost all future business with me. I even had them as a strong possibility for my mortgage as I will be buying a house next year. At least now I know that would have been an awful mistake.
Is this review helpful?
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Reviewed By KevinSemple Sep 28, 2015
Charter One Mortgage
Continue reading...We had a second mortgage through Charter One. After the rates dropped to an all time low we tried to refinance or "re-structure" our loan. I worked with our primary mortgage holder and had no trouble with the re-write. All I ever got from Charter One was the run around. I received numerous letters and phone calls from Charter One. Some of the letters did not have the proper account number on them. It was actually an account from someone else. We put some payments on hold because of their ineptitude while trying to re-structure the loan. Eventually we ended up selling our house and paid-off both loans. It has now been over one year & we find out now that our credit rating has a "black mark" on it because of all of the confusion & lack of quality employees with Charter One. We were told that even though our loan was paid-in-full, the "bad credit" event would remain on our record for 7 years. STAY AWAY FROM THIS COMPANY. CHARTER ONE SUCKS!!!
Is this review helpful? -
Reviewed By DTMKnight Dec 27, 2013
Awful from top to bottom with hidden fees!
Continue reading...So I open up a CD with Charter One Bank which matures. I call and specifically ask what are the penalties as I will be unable to go to the bank during the short 10 day grace period. The employee tells me I will lose the interest I accrue during the time after the account has matured.
Go into the bank a couple weeks later and they tell me $50 dollar fine and lost interest. Never heard of this kind of fine before and they have now lost all future business with me. I even had them as a strong possibility for my mortgage as I will be buying a house next year. At least now I know that would have been an awful mistake.
Is this review helpful?
-
Reviewed By KevinSemple Sep 28, 2015
Charter One Mortgage
Continue reading...We had a second mortgage through Charter One. After the rates dropped to an all time low we tried to refinance or "re-structure" our loan. I worked with our primary mortgage holder and had no trouble with the re-write. All I ever got from Charter One was the run around. I received numerous letters and phone calls from Charter One. Some of the letters did not have the proper account number on them. It was actually an account from someone else. We put some payments on hold because of their ineptitude while trying to re-structure the loan. Eventually we ended up selling our house and paid-off both loans. It has now been over one year & we find out now that our credit rating has a "black mark" on it because of all of the confusion & lack of quality employees with Charter One. We were told that even though our loan was paid-in-full, the "bad credit" event would remain on our record for 7 years. STAY AWAY FROM THIS COMPANY. CHARTER ONE SUCKS!!!
Is this review helpful? -
Reviewed By sgspearman Apr 18, 2014
poor customer service on payoff
Continue reading...So I had been generally happy with our line of credit of credit at charter one. But when we used their phone menu to order a payoff letter it was lost. When I called customer service after 8 days they said they could fax it. I said great. Then they said it will be $25 (for a fax!)
I asked to speak to a manager and explained why the late payoff letter was their error and that I expected it to be free. He said he had no way to waive the fee but said the office of the chairman would be in touch in a couple days. Someone called after 4 days but missed me. When I called them back I got no return call again for another two days. This is not what I expect in customer service - very poor.
Is this review helpful?
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Reviewed By ambram2595 Jun 26, 2016
great bank! never had any issues with them
i used to have a checking account with charter one, now citizens bank since they changed the name. I miss having a checking account with them to be honest. I have toke out student loans with this bank and I have gotten great interest rates and payment plans.
Is this review helpful? -
Reviewed By angrycustomer21 Apr 28, 2016
Crooks
This bank does not care about their customers, they are crooks and out to take every penny they can from you. I would never recommend this bank to anyone.
Is this review helpful? -
Reviewed By KevinSemple Sep 28, 2015
Charter One Mortgage
Continue reading...We had a second mortgage through Charter One. After the rates dropped to an all time low we tried to refinance or "re-structure" our loan. I worked with our primary mortgage holder and had no trouble with the re-write. All I ever got from Charter One was the run around. I received numerous letters and phone calls from Charter One. Some of the letters did not have the proper account number on them. It was actually an account from someone else. We put some payments on hold because of their ineptitude while trying to re-structure the loan. Eventually we ended up selling our house and paid-off both loans. It has now been over one year & we find out now that our credit rating has a "black mark" on it because of all of the confusion & lack of quality employees with Charter One. We were told that even though our loan was paid-in-full, the "bad credit" event would remain on our record for 7 years. STAY AWAY FROM THIS COMPANY. CHARTER ONE SUCKS!!!
Is this review helpful?
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