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Chase Locations in Your Area

Chase Bank has 5,655 branches and 13,284 ATMs nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has a growing number of ATM locations in select regions.

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Learn more about Chase

Chase Bank was established December 1823. That's more than 150 years ago! It holds assets of 2.12 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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If you're looking for higher interest rates and lower fees, but are willing to give up the "walk-in" experience of a local branch, you may want to browse our curated selection of best online banks.

Chase Branches Customer Reviews

(487 Reviews)
2 out of 5 stars
See all 487 customer reviews
  •  
    L
    Reviewed By Liju Jan 18, 2017

    Customer

    I won't recommend this branch for transportation. Banker is rude and uncooperative. I staff standing next to ATM machine and forcing to use it and other banker is standing next to her. Ones teller is on the counter. 6-7 people waiting on line. No one initiative to solve issue. They are not respecting customers question. Their attitude is if you want..... I close my account today. If no rate I could use it.

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  •  
    S
    Reviewed By SGB Jan 18, 2017

    Chase Bank, worse customer service, and most unethical bank since Bank of America

    I have one account with this bank and it's only a charge account. I had it for 18 months. Our first experience was trying to pay our account with cash. We were told they did not accept cash and that my wife who was a signer on the card could not pay or place money on the account. I had to go to the bank and speak with them even though her name was on the account in order for her to pay the bill. This happened twice. This last time we were told repeatedly when our payoff date was for our loan was which was on February 15. We were told this by many tellers over many months. Our card was an interest free card. By some fluke today I happened to call to see what my interest rate would be after payoff. I had been told when I asked at the bank it would depend upon my credit score. I had no problems with this since I knew my rate was high. When I called they said , no my interest rate would be 18% and by the way the due date is today so if it's not paid in full today you will be responsible for the accrued interest. I had just been told by the teller that I didn't have to pay in January since my payoff was in February 15. I left but came back the next day anyway because I didn't believe her about January and it's a good thing I did. I made it to the bank after first going to the teller and having her write my due date down which she did as February 15. I fully paid the balance and went to speak to the branch manager Nick Burghardt. An arrogant condescending little poorly dressed man trying to be his father. My wife had had an altercation with him earlier after he refused to speak with and stated. "She was only a signer on the card" and simply ceased speaking with her and rudely showed her the door. I drove down ther where this rude, not highly intelligent man proceed to act in the same manner. I asked for his superiors name and number and he rudely wrote an illegible name on a card and told me to find her by calling the 800 number on the back of my card. Which I did. This homophobic ,unintelligent , low class , poorly dressed indivual who attempted to speak to should not be in business dealing with public and should be made to go to sensitivity classes. Furthermore your banking practices are deceptively crooked as are the people in your employ and I intend to blog about this bank until its practices change.If you must deal with this bank do not deal with NICHOLAS BURGHARDT at Chase on 66 in St. Petersburg Fl. You would be better to stay away from all Chase banks

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  •  
    L
    Reviewed By Lammie82 Jan 14, 2017

    Chase poor service

    Payment for my sons after school care posted to my account contacted chase and requested assistance rep told me she would reverse the charge. Get an email notification a week later from chase regarding insufficient funds so I log into my account and what do you know the charge she reversed is no longer reversed so I contact their customer service department and was advised there is no record of the reversal so I said to her how come I have a record of the phone call to your company and a screenshot of the reversal she states she checked further in the history and saw it but the reversal " didn't take" so now I need to complete a claim I do so and ask about the non sufficient charges to my account as a result of the reversal of the duplicate charge " not sticking" the rep advises they "should reverse" once the credit from the claim I just filed is returned. When I ask him for his name, employee I'd or other identifier specific to him for my record he states " we are not permitted to do that" really?? #poorcustomerservice and poor experience which is not usually the case for chase. I am completely and utterly flabbergasted.

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