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Chase Locations in Your Area

Chase Bank has 5,655 branches and 13,284 ATMs nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has a growing number of ATM locations in select regions.

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Learn more about Chase

Chase Bank was established December 1823. That's more than 150 years ago! It holds assets of 2.12 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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Chase Branches Customer Reviews

(483 Reviews)
2 out of 5 stars
See all 483 customer reviews
  • A
    Reviewed By annettedunn06 Dec 2, 2016

    Almost seems like they are in on the Fraud online cases

    Before this week I would have given chase 5 stars, I have banked with them for 6 years and overall had a good experience. On 11/30/2016 my Paypal account was hacked and someone made 3 different purchases totally $1200. Chase sent me an email asking for me to verify if I made the charges or not, I immediately called them to let them know that I had not made them. The lady said no worries we will cancel your debit card and send a new one out the money should be refunded into your account within 72 hours. I called and followed up on day 2 and was told the same thing, then on day 3 when my paycheck was deposited not only did they push the charges through but they had the nerve to charge me $34 for an overdraft fee. I called yet and again and then after being passed to 4 different departments I was told that I had just opened and Inquiry not a claim. I told them that was not the case they even cancelled my debit card, he told me he saw that but in the notes they told me I needed to resolve this with the merchant myself. I cannot believe that after 6 years without over drafting my account they would think I would do something like this. I work 2 jobs to support my 2 year old twins, I don't know what is worse that someone would steal my money 3 weeks before Christmas or that my bank didn't help at all and then also took more money from me after they were aware of the entire situation. It really makes me wonder if these companies are not in on all these fraudulent scams. Not Chase, Ebay nor Paypal would help me at all when they are the 3 companies that were involved in this scam. Sad to say Chase has completely lost a customer and I will go on every single website I can find to let anyone considering chase what a horrible bank this has become.

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  • Y
    Reviewed By Yjo Nov 25, 2016

    Worst Bank I've had to work with by far!

    I have a business account with chase and went to make an ATM deposit before Thanksgiving weekend. Their ATM machine gave me and error and kept the cash money I had deposited without crediting it to my account. Called the claims department immediately and was told that the funds would be available in within 12 hours. They even reassured me after I asked, that it didn't matter if it was Thanksgiving weekend, they would Credit my account and if adjustments needed to be done later after the claim was finalized, they would so. Well, money was not deposited into the account. Had to call 2 days later only to find out that they have up to 10 BUSINESS days to work on the claim and that they would NOT be responsible for any problems or late fees I would end up having because of this error.
    So basically, if their ATM breaks while you are making a deposit or their personnel makes a mistake, you are on your own. They keep the money and you pay the consequences.
    DO NOT open an account with Chase.
    Other banks will credit the money into your account so you can keep going until the claim is solved. For a start up business like me, working hard to grow the business and pay the Bills, Chase's protocol is simply not what I'm looking for. Awful customer service, on top of that.
    I'm closing my account ASAP!

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  • J
    Reviewed By Jcoleman Nov 15, 2016

    Fraud

    Ive had my account for 5 years with Chase, never had any problems until now. I filed a fraud against my account on my debit card for transactions i did not do. Part of the claim was approved, part was declined. The "manager" couldnt explain to me why, but stated thet she could request to have the approved claim reversed too instead of looking at my real problem. Someone had my card and made 480$ in transactions now that im responsible for. So much for $0 liability. I will close my accounts and let everyone know they allow people to steal your money!!! Not any better than Wells Fargo!

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