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Chase has always been my preferred bank because there are numerous accessible locations in Southern California. However, after this recent experience, I am considering changing banks.

I visited my local bank to apply for a credit card in person and was directed towards this woman to assist me. After brief discussions, I decided to apply for the Chase Slate. Since this is my first time ever applying, I didn't really know what to expect. The whole process took less than 10 minutes. The banker had ONLY asked for my mother's name, along with my phone number and confirmed my address; with only that information, she submitted my application and told me that I would be notified within 30 days.
I was slightly confused because the process seemed too easy- so I did my research and came to realize that she NEVER asked for my financial information. As a banker, I would expect them to explain the whole process to me, the client and ensure that every information on the document is accurate.
The next day, I made several calls to Chase's customer services and they couldn't help me at all. I then decided to call the bank that I went to when I applied and with terrific luck, the woman on the phone happened to be the one that had 'helped' me the previous day with the application. I questioned her why she didn't ask for ANY of my financial information. The FUNNY thing is she claimed over the phone that she did, but when hit with the question of whether or not she recalled what she had put down, she had 'somehow' forgotten. I asked her if she had put $xxxxxxx as my annual salary and she claimed that she had put in a higher number. So she either falsified or just didn't complete the information on the application. With the situation being dumb enough, she also mentioned something about my application being declined- to be honest, I don't remember word for word, but I can guarantee that that is the most unprofessional behavior I have ever witnessed. The banker did not complete the application accurately and then notifies me that it was declined (I WONDER WHY). On top of that, she even asked me if I still wanted to cancel the application. How would I cancel something that has already been reviewed and declined? I then asked if I could re-apply with the CORRECT information and she tells me that I should wait a bit because it would be 'bad for my credit'. Well maybe if the application was filled out CORRECTLY in the first place, I wouldn't be in this situation.
With the bank closed on Sunday, I tried calling Chase's personal banking and credit card services. I explained the situation to this woman on the phone and when she checked my application status, it was still PENDING. If that was the case, why did the banker mention my application being declined? I then asked if she could perhaps change the information on my application, but she couldn't. She then explained to me that maybe the banker that had helped me put the financial information from my application for a debit card onto the credit card application. Just a little background information for the readers, I applied for my debit card YEARS ago. I would have thought that if I was applying for something different, the banker would have asked me for current information and not put outdated information without informing me. Besides, when I was on the phone and asked the banker that had filled out my application if she put down $xxxxxxx, she claimed that she somewhat remembered putting down a higher number. If she had really used my salary from years ago, it was nowhere near how much I made now. Although I am a client and there are certain things that I should know, as a banker, I would expect better service and not a seemingly careless attitude about something that affects my credit.
As of right now, I'm still working on sorting out and correcting this MESS. Looking to speak to the branch's manager. Very displeased with service, especially from this certain branch.