Chase Locations in Your Area
Chase Bank has 5,653 branches and 13,284 ATMs nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has a growing number of ATM locations in select regions.
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Learn more about Chase
Chase Bank was established December 1823. That's more than 150 years ago! It holds assets of 2.87 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!
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If you're looking for higher interest rates and lower fees, but are willing to give up the "walk-in" experience of a local branch, you may want to browse our curated selection of best online banks.
Latest Customer Reviews
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Reviewed By Sweethck Apr 23, 2020
Divest
Tar Sands, dirty hands.
JP Morgan Chase has been the biggest banker for fossil fuels.
Dont Finance Climate Destruction.
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Reviewed By PatCarr Apr 22, 2020
Banking for their friends, or for us?
This is the biggest banker of fossil fuels -- JP Morgan Chase. They have loaned $196 billion for fossil projects after the Paris climate accords and have been the leading lender for Canadian oil sands the dirtiest source of oil on Earth. They also fund Keystone XL Pipeline, which threatens the water supply for Native American tribes and ranchers alike. Are these folks working for their customers, or just their wealthy friends?
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Reviewed By Fossil_Fools Mar 26, 2020
Be Careful Where You Invest
Nothing against the service at this bank. However, I object to JPMorgan Chase's financing of the Jordan Cove LNG terminal and the Coastal GasLink pipeline that illegally traverses indigenous Wet'suwet'en land and threatens our climate's future. In fact, JPMorgan Chase has provided $196 billion to fossil fuel companies since 2016. Please consider divesting from Chase and putting your money to good use by supporting your community credit union. Go to stopthemoneypipeline.com for more information.
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Reviewed By jmgarza45 Sep 10, 2019
Bad customer service
Called Chase to ask if I needed to go in person to order checks or was I able to do it over the phone - the girl who finally answered the phone after being on hold for who knows how long said - yes you can let me transfer you? A guy answers and I ask: I need order checks for 2 accounts I need pricing plus I need deposit slips for each account - he tells me - YOU DO THAT ON CHASE .COM OR GO TO THE BANK????????????????????????????
So, basically I was on the phone all this time for nothing - and the worst thing is I HAVE 2 ACCOUNTS WITH THIS BANK?????????????????????? Looks like I need to go to a smaller more friendly back - this one has gotten too big and could care less about customers. I do not ever call - maybe this was why :(Is this review helpful? -
Reviewed By rosaromo41 Apr 26, 2019
Debit card
Well, I recently opened up an account with Chase nd as far as the service and the bonus I received for opening it up, were GREAT!
Now, my debit card on the other hand, I ordered one and was told by the representative that it would take 5-7 business days. Well, it has been a little over two weeks now and I have yet to receive it! I have looked for a number to call and ask on the delay, but no number. I received an email about me requesting one and that it was on its way, but this was on the 11th! We are the 26th already and nothing! I have the digital card on my Iphone, which is cool, but only works at a branch!! (Not cool)What if its the weekend and after hours and I need to use it??! Don't work at a lot of the places I buy stuff from because these stores DO NOT have the access to the digital deal yet or at all! It is an inconvenience because then I am unable to go get what I need!
Where is my card???!!!
Another thing, I do not know how this wallet deal works! My son said it doesn't even work because he has tried using it and guess what?? Don't work! And transfers???! OMG! How do I transfer $$ to another account in the same bank?! Have been wanting to trnasfer $$ over to my son's account and I go into my chase app to do so, but only shows a transfer from "MY" checking to my savings or to another bank or wire transfers! Geeeeeez! How do we deal with this???!
Please HELP!!
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Reviewed By Nicwilli Apr 1, 2019
Charge off for $1.05
My car was totaled and my insurance company paid chase what my car was worth. I had a balance left over for 776.00 dollars. I paid the amount left including late fees on February 22nd through my checking account. The funds were returned because I didnt give the full checking account number. I contacted chase about this matter and was told to wait because its saying paid on their end and I should receive a letter saying it was returned . So I waited. March 6th I received a letter from chase stating they reopened my account and it will be closed once paid in full. I went to their branch and paid 798 dollars on March 13th. They reported a charge off to my credit in the amount of 776 dollars. I went to the branch and a representative called them (spoke to Amy a supervisor) and they said I owed $1.05. She was stunned as well. Long story short. They claim they have no record of me calling about the bank issue ( how strange). They didnt care that no one spoke to me or sent me anything about a charge off for 4 quarters and a nickel. And they didnt care about the letter they sent on March 6th asking me to resubmit, which I did. Now my credit is ruined for $1.05. I thought the world of chase but I was sadly mistaken.
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Reviewed By iisgobba Jan 24, 2020
Cash Deposit at ATM are not Automatically available
I had insufficient funds which brought my balance to $48 and made a deposit before 11 of $60 which by my balance showed $12. Now Im hit with a $34 Dollar overdraft fee. I called and luckily they took charge off but had already took the effort to cover charge. I am unhappy with how my cash deposits are not automatically present knowing I was at a Chase ATM and did my part to avoid (od) charge, now when the bank goes back they will see I used reversal (od) charge and not want to help me. I Usually have saving to cover but am very tight this month because of traveling abroad!
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Reviewed By rosaromo41 Apr 26, 2019
Debit card
Well, I recently opened up an account with Chase nd as far as the service and the bonus I received for opening it up, were GREAT!
Now, my debit card on the other hand, I ordered one and was told by the representative that it would take 5-7 business days. Well, it has been a little over two weeks now and I have yet to receive it! I have looked for a number to call and ask on the delay, but no number. I received an email about me requesting one and that it was on its way, but this was on the 11th! We are the 26th already and nothing! I have the digital card on my Iphone, which is cool, but only works at a branch!! (Not cool)What if its the weekend and after hours and I need to use it??! Don't work at a lot of the places I buy stuff from because these stores DO NOT have the access to the digital deal yet or at all! It is an inconvenience because then I am unable to go get what I need!
Where is my card???!!!
Another thing, I do not know how this wallet deal works! My son said it doesn't even work because he has tried using it and guess what?? Don't work! And transfers???! OMG! How do I transfer $$ to another account in the same bank?! Have been wanting to trnasfer $$ over to my son's account and I go into my chase app to do so, but only shows a transfer from "MY" checking to my savings or to another bank or wire transfers! Geeeeeez! How do we deal with this???!
Please HELP!!
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Reviewed By Briant283 Mar 7, 2019
Chase Bank North Port Florida 34287
I have been banking with Chase for years but recently opened up a savings account with Woodley..... He was most courteous and helpful... Woodley called me today just to see how I was doing!!
I was amazed at the character of this young man... Woodley is a great asset to your bank
Thank you Patty BergIs this review helpful?
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Reviewed By Mopar123 Mar 17, 2018
Horrible customer service
Cancelled my card and will cancel/transfer everything else to Centier this week. I will never do business with chase again which is ashame since I've been banking with them for 17 years. Also I'm kind of glad they made me upset. After doing research other companies have much better rates for savings and cd accounts and way better reviews. I hope chase continues to treat people poorly and I see chase go out of business some day.
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Reviewed By BubbaBanker2016 Dec 5, 2017
Not a very tech-savvy company...for a bank with lots of fooled end users!
Aside from the CD rate of .01%, this bank is the worst in technonolgy:
I tried to change my iPhone chase App password, four times, using the required characters. It failed each time. I finally called the Philippines (their outsourced, hard to understand service) to find out why.
Are you trying to change it on your iPhone or iPad? Asked the service person.
Yes, I answered.
Well, you cant change your password on the App. You will need to do that on a computer.
What if I dont have a computer? WHERE ON THE APP DOES IT SAY THAT? What the hell is wrong with this bank?
Needless to say I was furious. I wasted 20 minutes of my time on Chase.Is this review helpful? -
Reviewed By AlanP Jan 24, 2014
A real problem.
I co-signed a Loan for my brother at Chase Bank, hoping to help his credit. To get a better rate, I put $20k in a 84 month CD at Chase Bank as collateral.
My brother lost his job and went on Social Security. As I didn't need the Loan, I paid it off in full May 2012. The CD matured on Sunday 12 January 2014. As of today 24 January 2104, Chase Bank will not allow me to cash the CD in, because internally they still have it as on hold as collateral by their Legal Department.
So to be clear. They failed internally to release a CD Lien for a paid in full Loan, for a period of a year and a half. And when they discovered their error, they have not corrected the mistake in a two week period. Do you want to Bank with someone so incompetent and lacking in Customer Support Awareness?
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Reviewed By Rbeckitt Oct 1, 2018
Robbed by a Bank
I carefully planned my move to Nevada. Specifically Henderson. I left the East Coast full of hopes and dreams and I was so excited to be here!
I have been a customer (key word being customer) with Chase since 2012. I have a mortgage with Chase and a credit cad as well. I decided to use Chase for a significant amount of money to open a checking and savings account and establish myself in the community.
My funds from my bank in NC have cleared. Chase put a hold on the funds, which was to be expected, then they promptly suspended my accounts. Now they have my life savings and I dont have access to it.
I went to this branch and told them that they were going to give me my money. I suppose he didnt like my attitude ( branch manager...has one of those faces you quickly forget the name). He told me that he wasnt going to tell me why my accounts were suspended, that he wasnt going to release MY money and I could wait ten days for a check. I told him he should get a job he likes, he told me he likes his customers, just not me. Told me I was harassing him and told me to leave the building. I asked him if he felt good about taking my life savings, refusing to give me MY money and leaving me broke in Vegas . He said he felt just fine about it and he was done with me .
You cannot mess with peoples lives because you dont like them. And this is the manager.Is this review helpful? -
Reviewed By Steamer Jul 6, 2017
Worst Bank EVER
I will be SO glad to finish changing my automatic deposits and payments from Chase Bank to my new friend in the banking industry (USAA). After being a LONGTIME Chase customer with mortgage, checking, savings and credit cards they royally screwed me over. Thanks Chase for showing me how much you appreciated my business. NOT!!! I will be telling everyone I know or meet how stinking BAD your Bank is to their customers. The latest bank manager at the 10th and Springdale Branch in Jeffersonville, Indiana gets a lot of credit for me taking my business elsewhere. His new male cashier gets some credit also. They are both so rude and discourteous. The MOST unhelpful individuals I EVER dealt with in Banking PERIOD. You can add the branch on Allison Lane also with their slack tellers who seem equally uninterested in customer service as the Springdale branch. I already posted this on Facebook and had no representative contact me which shows Chase truly cares less about customer service. They might have been able to save an account with a customer who USED TO promote them. NOW they have an ex-customer who is influential in where people do business. Social Media is a powerful thing and I make use of it in giving and receiving reviews. Your bank took the wrong side on a dispute I made in regards to TWO charges by a scam company. I was billed TWICE for a product I didn't want and was supposed to be refunded by the company. The company takes your money and doesn't honor their money back guarantee as they advertise. Chase showed me who they appreciate more so I can no longer in good conscience allow them to make anymore money off of my money. Good-riddance Chase. My wife is also closing her accounts with Chase and moving to USAA. Let anyone who reads this be warned. There are a lot of banks out there. Some will be your friend. Chase not so much.
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Reviewed By NotChase Jun 2, 2017
Time to move on
Filed a claim as a merchant erroneously charged my account and would not respond. As part of the routine to counter the charges, my debit card was disabled requiring a new one to be generated. Customer Service asked if I would like to have the new card mailed to me at 7 - 10 business days or I could visit a Chase branch and they could hand me a card. I chose to have it mailed. 10 business days later, no card. Called Customer Service and they noted that there was no order for a new card. I went in to a branch to get a card only to find out Chase does not provide debit cards at the branches. This was after 15 minutes of waiting and listening to a banker shoot the breeze with a friend on the phone with two other bankers tied up with other customers. And the reason I was sitting there and waiting was because Customer Service gave me erroneous information. Called Customer Service back to have a card sent the quickest way possible and was handed off to a different department that asked security questions to include what was my mortgage payment and proceeded to ask me to choose from four different answers that were ranges of dollar amounts. Is this the actual principal/interest charges only or the dollar amount I send to the mortgage company that includes property taxes? These ranges were difficult to follow as the rep ran through them so fast I heard only half of the numbers and which number is it you're looking for? 1 other easy question and 1 more ambiguous question and I am now not who I say I am, I cannot order the card that was supposed to be in my hand. I must continue to use credit cards (from different institutions) that charge me interest as I do not have a debit card. At least until I can close my Chase accounts (checking, savings, auto loan, credit card) and open accounts at a different bank.
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Reviewed By Fossil_Fools Mar 26, 2020
Be Careful Where You Invest
Nothing against the service at this bank. However, I object to JPMorgan Chase's financing of the Jordan Cove LNG terminal and the Coastal GasLink pipeline that illegally traverses indigenous Wet'suwet'en land and threatens our climate's future. In fact, JPMorgan Chase has provided $196 billion to fossil fuel companies since 2016. Please consider divesting from Chase and putting your money to good use by supporting your community credit union. Go to stopthemoneypipeline.com for more information.
Is this review helpful? -
Reviewed By nycnative20 Oct 2, 2019
Its just easy to bank here
very easy to bank. DIrect deposit and now with Zelle payments, it just makes things easier. The more you bank with chase the better the benefits. Including credit card offers, ect.
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Reviewed By Nicwilli Apr 1, 2019
Charge off for $1.05
My car was totaled and my insurance company paid chase what my car was worth. I had a balance left over for 776.00 dollars. I paid the amount left including late fees on February 22nd through my checking account. The funds were returned because I didnt give the full checking account number. I contacted chase about this matter and was told to wait because its saying paid on their end and I should receive a letter saying it was returned . So I waited. March 6th I received a letter from chase stating they reopened my account and it will be closed once paid in full. I went to their branch and paid 798 dollars on March 13th. They reported a charge off to my credit in the amount of 776 dollars. I went to the branch and a representative called them (spoke to Amy a supervisor) and they said I owed $1.05. She was stunned as well. Long story short. They claim they have no record of me calling about the bank issue ( how strange). They didnt care that no one spoke to me or sent me anything about a charge off for 4 quarters and a nickel. And they didnt care about the letter they sent on March 6th asking me to resubmit, which I did. Now my credit is ruined for $1.05. I thought the world of chase but I was sadly mistaken.
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Reviewed By Very d. Oct 12, 2012
Very Disappointed
I have had my account with chase for more than two years now. At one time i had, a brokerage, a saving, a checking and two credit card accounts with them. Everything was good till just now when i got a letter in the mail that my account will be closed in two weeks. Called the customer services, who basically told me that bank has performed analysis of my account and found that i wasn't worth the risk based on my account history and therefore have decided to terminate my account.
I am really disappointed in this decision because i feel that i have been declared guilty without any trial. I really don't know if they can do that and i am not interested to pursue this matter any further because if chase doesn't want me as a customer then i don't want it as my bank either and i will switch to another bank. I do feel depressed and worried as to what might have caused them to flag my account (which they will not tell me). I did had a couple of wire transfer from my home country one 10 k and another 20k but both of them were about a year ago. Also took some cash (about 5k) from my account about a month ago and then redeposited in the same amount to pay a credit card bill of another bank.
Other than these all i have been doing with this account is putting money into it and paying my chase credit cards bills. In the end, i am upset and i wanna tell everyone who might be looking into chase as their bank that this bank is not depandable and can kick it's customer out without any explanation. To be fair to chase, i would say that i liked their services (especially online account) till it lasted, but i don't think it was worth it. In the end i am very disappointed in chase!
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Reviewed By Breaking+up+with+Chase Apr 29, 2014
Closing My Account After 19 Years
Lately I have been having the worse experience with Chase. The bank operates strictly on the how many fees they can collect from you. I am fed up with Chase. There are plenty of Banks that will not treat you this way. Does Chase know we now have choices? I will never recommend and will discourage anyone from opening an account with Chase.
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Reviewed By YShay Mar 7, 2016
Credit Card Application Nightmare
Chase has always been my preferred bank because there are numerous accessible locations in Southern California. However, after this recent experience, I am considering changing banks.
I visited my local bank to apply for a credit card in person and was directed towards this woman to assist me. After brief discussions, I decided to apply for the Chase Slate. Since this is my first time ever applying, I didn't really know what to expect. The whole process took less than 10 minutes. The banker had ONLY asked for my mother's name, along with my phone number and confirmed my address; with only that information, she submitted my application and told me that I would be notified within 30 days.
I was slightly confused because the process seemed too easy- so I did my research and came to realize that she NEVER asked for my financial information. As a banker, I would expect them to explain the whole process to me, the client and ensure that every information on the document is accurate.
The next day, I made several calls to Chase's customer services and they couldn't help me at all. I then decided to call the bank that I went to when I applied and with terrific luck, the woman on the phone happened to be the one that had 'helped' me the previous day with the application. I questioned her why she didn't ask for ANY of my financial information. The FUNNY thing is she claimed over the phone that she did, but when hit with the question of whether or not she recalled what she had put down, she had 'somehow' forgotten. I asked her if she had put $xxxxxxx as my annual salary and she claimed that she had put in a higher number. So she either falsified or just didn't complete the information on the application. With the situation being dumb enough, she also mentioned something about my application being declined- to be honest, I don't remember word for word, but I can guarantee that that is the most unprofessional behavior I have ever witnessed. The banker did not complete the application accurately and then notifies me that it was declined (I WONDER WHY). On top of that, she even asked me if I still wanted to cancel the application. How would I cancel something that has already been reviewed and declined? I then asked if I could re-apply with the CORRECT information and she tells me that I should wait a bit because it would be 'bad for my credit'. Well maybe if the application was filled out CORRECTLY in the first place, I wouldn't be in this situation.
With the bank closed on Sunday, I tried calling Chase's personal banking and credit card services. I explained the situation to this woman on the phone and when she checked my application status, it was still PENDING. If that was the case, why did the banker mention my application being declined? I then asked if she could perhaps change the information on my application, but she couldn't. She then explained to me that maybe the banker that had helped me put the financial information from my application for a debit card onto the credit card application. Just a little background information for the readers, I applied for my debit card YEARS ago. I would have thought that if I was applying for something different, the banker would have asked me for current information and not put outdated information without informing me. Besides, when I was on the phone and asked the banker that had filled out my application if she put down $xxxxxxx, she claimed that she somewhat remembered putting down a higher number. If she had really used my salary from years ago, it was nowhere near how much I made now. Although I am a client and there are certain things that I should know, as a banker, I would expect better service and not a seemingly careless attitude about something that affects my credit.
As of right now, I'm still working on sorting out and correcting this MESS. Looking to speak to the branch's manager. Very displeased with service, especially from this certain branch.Is this review helpful?