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Chase Locations in Your Area

Chase Bank has 5,655 branches and 13,284 ATMs nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has a growing number of ATM locations in select regions.

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Learn more about Chase

Chase Bank was established December 1823. That's more than 150 years ago! It holds assets of 2.05 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

Looking for an alternative to Chase?

If you're looking for higher interest rates and lower fees, but are willing to give up the "walk-in" experience of a local branch, you may want to browse our curated selection of best online banks.

Chase Branches Customer Reviews

(478 Reviews)
2 out of 5 stars
See all 478 customer reviews
  • W
    Reviewed By worstmanagerever Oct 12, 2016

    Exceptionally incompetent staff and rude management

    I've banked with Chase for a while and generally receive excellent customer service. This branch, however, is an unfortunate exception. While trying to get a replacement debit card, I spoke with Alex, one of their bankers, who denied me the replacement card because the state identification I provided, though matching the exact ID number they had in their system, was not a driver's license (it must have been erroneously entered as a driver's license by Chase when I opened the account, as I've never had a driver's license). I've used the same New York ID when getting previous replacement cards, so I was a bit taken aback that despite having multiple forms of identification (passport, state ID) and clearly being the person listed on the account, he refused to budge.

    Since Alex seemed like a hapless, incompetent worker drone lacking common sense, I kindly asked to speak with his manager about the issue. Rather than resolve the situation, which only arose because of Chase's error, the manager, Angela, was not only extremely rude and condescending, but was even more unwilling to assist. To make matters worse, she claimed it was my fault that the system had my ID listed as a driver's license. Incredulous at the lack of professionalism and courtesy, I began to raise my voice, at which point she told me that I must not have been raised correctly and told me to bank at another institution.

    I left the Avenue X branch while Angela was still berating me, and went to a branch about a mile away. They immediately issued me a replacement card and apologized for Angela's antics.

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  • D
    Reviewed By DrDon Oct 7, 2016

    Horrible BIG Bank

    Interest rate advertised is a farce. They start with a quoted rate and time frame and then once deep into the loan approval they quote a higher fee with a lot of changes, and took months rather than "weeks". Use anyone else!

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  • T
    Reviewed By tlco9939 Oct 5, 2016

    Online Processes needs improvements

    I am an excellent long standing customer at 2 other banks (Wells Fargo and CapitalOne), tried to apply for a Chase total checking just to have a closer local bank. After going through all the online questions and providing all my personal information, the online site returned that my applicatoin could not be processed at this time, that my application was denied due to information on Experian. I was shocked, I've never been declined for any financial or banking applications! Immediately I pulled my Experian and the other two credit reports to see if there were negative or incorrect information on them, nothing negative, all accounts paid on time, balances paid in full each month, my FICO score is above 800. I then called the local branch, was told by the banker that they would not have any info why online appication was denied, she provided 800-935-9935, called number, customer service states they could not discuss any information about declination, that the local branch would have info. Reiterated to 800 customer service rep that local branch didn't have information because application was processed online, rep repeats again, we are not allow to discuss information over the phone so you will need to go to the local branch. I think the delination is a blessing in disguise considering that no one seems to know what they are doing in this organization. Declination states reason was on Experian credit report, but credit reports are spotless and clean, go figure. Went to another local bank and also applied to another online bank, approved with no issues.

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