B+ MyBankTracker Rating

Chemical Bank Locations in Your Area

Chemical Bank has 250 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely uses an ATM network, but we are not aware of it.

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Learn more about Chemical Bank

Chemical Bank was established March 1917. That's more than 100 years ago! It holds assets of 17.6 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 8%. Lower is better!

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Chemical Bank Branches Customer Reviews

(16 Reviews)
2 out of 5 stars
See all 16 customer reviews
    Reviewed By Mazer Jul 6, 2017

    0 Customer Service

    We got a mortgage through this bank on the recommendation of the relators we worked with. That was a terrible choice. The main loan officer was decent, but almost all of the paperwork was handled by his underlings who repeatedly requested the same documents be sent that we had already sent and sent back documents with the wrong numbers and amounts. They blamed the title service group for their mistakes even though the documents and numbers from the title company never changed.

    Once we had the mortgage they turned around and sold it to Fannie Mae within two weeks of closing. We hadn't even made a payment yet and they were already dumping us onto Fannie so they could sell a mortgage to the next sucker. Call me crazy but I'd like a bank that actually wants to work with their customers, not acts as a cut rate clearing house for quick turn around loans.

    Their online system is horrendous. You have one site that you create an account with to apply for a mortgage and to receiver your correspondence with them and so forth. Then after you get the mortgage you have to make a new account on a completely different site. After you set up this account is takes them 5 days or more to allow you access to it. Then, when you finally do have access you can get to a stripped down page that looks like it was coded on a very tight budget that has your account info, but doesn't let you actually do anything. You can't pay your bill online or do anything more than just look at the information you already know.

    If you try to pay your bill it just says "you don't have a transfer account." That's it, nothing about how to set up such an account. I assume it means "we don't provide this basic building block of modern commerce unless you sign up for our terrible checking account services" but it doesn't even say that. Just an error with no means to remedy it.Their FAQ must be a literal joke. It's literally just this question and the answer:

    "What is the difference between the current balance and the available balance?"

    Nothing else!

    I sent them ANOTHER e-mail asking for them to lay out in detailed steps how a person can pay their mortgage online. We'll see if they ever find the time to get back to me... Even if they do I'll be shocked if it's an answer to my question and not just a copy paste form response.

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    Reviewed By reviewedbyme May 4, 2017

    Chemical Online Banking Vulnerable to Online Theft

    Chemical Bank has recently updated their online banking login credentials, but it's not a good thing. They use "publicly available" information such as your name, DOB, and street address to access your account. In other words, you can (1) Go to sites like Spokeo, (2) Type in a target persons name, (3) Retrieve data like Age, DOB, Street Address, (4) Go to Chemical Bank, (5) Use this data to answer basic security questions, (6) Access target persons account.

    They also now require that you update this private data into a 3rd party website called LexisNexis which is also vulnerable to hacking.

    Summary: I don't now whose horrible idea it was to create system that makes it easy to hack into a persons private account, but I really do not recommend people bank with Chemical Bank anymore. I've been there for 2 years and now I have to close my account, because I don't want people using/stealing my data or money!

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    Reviewed By RonH Apr 19, 2017

    Horrible experience

    As a Traverse City resident I was a life long customer of Northwestern Bank. As a NW Bank customer I was treated fairly and with respect. That all changed after Chemical Bank took over. I have a laundry list of egregious behavior on the part of Chemical Bank and their banking "practices". For anyone who is contemplating using Chemical Bank, I would say run as far and as fast as you can away from this "bank".

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