B+ MyBankTracker Rating

Chemical Bank

About Chemical Bank

Chemical Financial Corporation is a diversified financial services company providing a full range of commercial, consumer, mortgage, trust, insurance and financial planning services primarily through one state-chartered commercial bank subsidiary, Chemical Bank. Chemical served a broad customer base through 129 banking offices across 31 counties in the lower peninsula of Michigan.

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Chemical Bank Bank Customer Reviews

  •  
    S
    Reviewed By Summer99 Aug 19, 2014

    Be Careful

    Be careful with this bank. They will do whatever they can to charge you over draft fees even if you are not over drawn. Even if you prove to them that it was the banks error, they will not reverse them or credit you back. This bank charged me an nsf fee after a check cleared and i had over $100. 00 left remaining in my account. I have overdraft protection and they returned my check to the place i wrote it. Not only did i have an overdraft fee at the bank, but i also had a $25. 00 return fee from the place of business where they returned the check to that i had to pay. After sitting in a branch office for over an hour trying to convince one of the customer service reps, but they could not explain to me why i was charged this fee or why my overdraft protection must accidently turned off and then turned back on. But still yet would not reverse the charge from my account. No one in this bank knows what they are doing and there practices of billing you fees are a little leery. This bank is trying to go out of business. Credit unions are the way to go. I am switching and i have been with this bank since 1987. Only a 1 star for this bank and they do not even deserve that!!

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  •  
    B
    Reviewed By bakuebler Dec 10, 2014

    Terrible

    I was with Northwestern Bank for about 20 years, a very loyal customer and appreciated the bank I had. Then, Chemical Bank took over. Awful customer service, can never get through when calling a local branch, they do not return email correspondence, and their online banking is in the tank. Not only can I not use all the services all the time, but during the "takeover" I had to wait an entire month before I could use online bill pay. I was treated like a complete moron for not having another capability set in place to take care of my bills.

    Now, I need access to my bank records preceding the transition for the last year and I can no longer access them after they told me I would be able to several weeks ago. This has delayed a loan and cost me a great deal of money and loss of profit. Not to mention the fact that I can now, no longer obtain loan information from my local branch. What a joke. I am closing my accounts. I love the people formerly of NWB, but I will no longer do business with Chemical Bank. They do NOT deserve my business!

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  •  
    D
    Reviewed By DavidGlen Jul 12, 2016

    Good as long as they are recieving your money.

    I got a loan through Chemical Bank a few years back and thought nothing of it at the time.
    I paid my Monthly payments on time always and so when I thought it was time to pay off my loan I looked online to see what the final sum would be.
    I then called the bank to make sure that the sum I read online would be sufficient to pay off the loan.
    On the phone I was given a corrected sum that included any interests that had accumulated in the meantime which was about $50 higher than the sum shown online.
    I then sent them a check for that amount plus an extra $15 in case there should be more interest in the meantime. With the personal note that I was closing my account and this was payment in Full.
    I waited from the 25th of April when they cashed the check, until the 19th of May to hear from them, after not hearing from the bank I looked online to see if there should be some notice or a comment, after not being able access the online account, (it had been closed), I then called the bank and was told that I still owed them a little over $22.
    I asked them if they were going to charge interest on that as well and their answer was probably.
    I told the lady that I was sending a check for $100 and that if it did not cover the cost I would send a lawyer as my next step.
    Approx. 10 days later I received a check for the overpaid amount and a letter congratulating me on paying off my loan.
    Worthless in Iowa as you must have a signed and notarized release of lien from the bank, so again I called the bank and explained that I need a notarized release of lien! I was told that the bank always leaves the account lay five weeks after being paid off to make sure the check does not bounce, and that I would be receiving a release of lien in the mail.
    Talking to the supervisor don’t help either because she is uncooperative.
    Funny is that when I paid off my wife’s car I had the lien release in the mail a week later by “a different bank”.
    Needless to say I will never do business with the chemical bank again.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A