Citi Locations in Your Area
Citi Bank has 785 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.
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Learn more about Citi
Citi Bank was established June 1812. That's more than 200 years ago! It holds assets of 1.65 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 4%. Lower is better!
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Latest Customer Reviews
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Reviewed By Yaga Apr 20, 2020
earn on US citizens during a crisis of COViD-19
Continue reading...Both of us ( me and my husband) lost our jobs.
I paid my min payment $50 instead $51,67 I owed. So the citi bank charged !!!! $40 late fee!!!!! Because I late to pay $1,67.I received a bunch of useless banks letters with the headlines we value our customers in these times, we are ready to help .... but in fact all this rubbish contained only instructions how I can make a payment and long wait on the phone line.
They did not offer any concessions during this period.
I also asked to cancel my late fee, asked if they could cancel them for the future in these couple of months. But they said they could do nothing.
They Offered to call later.
It looked very dirty and cruel to ordinary people on whom they do their business.
I will never contact this bank again.Is this review helpful? -
Reviewed By Thatguy93 Feb 4, 2020
Terrible "verification" practices for soldiers/travelers
Continue reading...I have never had an issue with using my card, but I always have issues with the ability to make a payment.
1. I attempted to login to the mobile app and was prompted with the only option to verify being my American phone number or to call a representative.
2. I called a representative to get help, the answering machine was not able to verify me with my social security number. So then I finally got to speak to a representative.
3. Every representative I spoke to had a very thick accent and was difficult to understand, or maybe the mic they were using was terrible.
4. The representative told me that there is absolutely no way to verify me with my social security number, and there is absolutely no way to change my phone number to a German number. Guess they're not interested in customers that travel at all.
5. The representative told me that if they delete my online account and allow me to make a new one I'll be able to login and pay my bill. Awesome. He said while he did that he will have someone else set a travel notice... "Umm okay?"
6. The representative with the travel notice agency told me that the only way to verify my identity is to PHYSICALLY MAIL ME. It's 2020 and you're telling me that you can't verify my identity with an email, social security number or some other method?
7. The representative did not delete my account by the way and I asked, "well can I just pay my balance over the phone?" to which I was told no. You have to be verified in order to pay the balance.
I look forward to cutting this credit card in half when I get home.
Is this review helpful? -
Reviewed By VeroL Jan 7, 2020
Unhelpful, unprofessional manager: Ora
Continue reading...First, I was offered to open student account, banker told me there is no minimum, free of charge and will be valid forever even with no activity. So I did and I deposited almost $500 to my account and did not touch it. And when I moved multiple times to different states, I always update the local branch with my current address. And then just a week ago (Dec 2019), I visited my local branch to check my account and was shocked to hear that they closed my account due to overdraft fees. I was in disbelief. The banker told me there is nothing he can do in person and that I would have to call the customer service.
So I did just that today and spoke to Sabrina at 3:34 pm EST who told me that my account was closed on October 7, 2019 because I got charged overdraft fees due to inactivity and their monthly service fees (she also told me I needed to maintain a minimum of $1500 on the account). When I asked why I never received notification of any sort, she told me the bank sent two letters to my old address where I first opened the account. When I asked why the bank had sent the letter to my old address, she told me that was the address she had on file. I was confused because the local bank at where I am currently staying showed me that the address they have on file is the latest address I am at. I told Sabrina this but she told me she cannot help me so I asked to speak to her manager, Ora. Little did I know, the manager was unprofessional and unhelpful; not only did she refuse to do anything to help but she insisted that it was my fault the account was closed. She also accused me of not updating my address on file and even spoke to me in a harsh, very rude tone when I complained about the charges and the lack of communication from Citibank (sending the letter to the wrong address: my old address instead of the current and most up-to-date one). When I asked if there is anyone else I can speak to who can help me, she told me she is the highest-level executive who handles the case and refuses to give additional information or help with my case. I am utterly disappointed with Citibank and especially with the customer service agents and manager. I am writing this so people can beware when considering
to open an account with Citibank (in fact, I dissuade you from doing so), please think long and hard before doing so.Is this review helpful?
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Reviewed By VeroL Jan 7, 2020
Unhelpful, unprofessional manager: Ora
Continue reading...First, I was offered to open student account, banker told me there is no minimum, free of charge and will be valid forever even with no activity. So I did and I deposited almost $500 to my account and did not touch it. And when I moved multiple times to different states, I always update the local branch with my current address. And then just a week ago (Dec 2019), I visited my local branch to check my account and was shocked to hear that they closed my account due to overdraft fees. I was in disbelief. The banker told me there is nothing he can do in person and that I would have to call the customer service.
So I did just that today and spoke to Sabrina at 3:34 pm EST who told me that my account was closed on October 7, 2019 because I got charged overdraft fees due to inactivity and their monthly service fees (she also told me I needed to maintain a minimum of $1500 on the account). When I asked why I never received notification of any sort, she told me the bank sent two letters to my old address where I first opened the account. When I asked why the bank had sent the letter to my old address, she told me that was the address she had on file. I was confused because the local bank at where I am currently staying showed me that the address they have on file is the latest address I am at. I told Sabrina this but she told me she cannot help me so I asked to speak to her manager, Ora. Little did I know, the manager was unprofessional and unhelpful; not only did she refuse to do anything to help but she insisted that it was my fault the account was closed. She also accused me of not updating my address on file and even spoke to me in a harsh, very rude tone when I complained about the charges and the lack of communication from Citibank (sending the letter to the wrong address: my old address instead of the current and most up-to-date one). When I asked if there is anyone else I can speak to who can help me, she told me she is the highest-level executive who handles the case and refuses to give additional information or help with my case. I am utterly disappointed with Citibank and especially with the customer service agents and manager. I am writing this so people can beware when considering
to open an account with Citibank (in fact, I dissuade you from doing so), please think long and hard before doing so.Is this review helpful? -
Reviewed By schoolaccount Jun 24, 2019
inexperienced teller, rude assistant manager / operations manager
Continue reading...I walked into citibank Chelsea branch this afternoon around 3pm, what a waste of my time and what a bad customer experience! No wonder citi is loosing the market, because their employees do not care!
My school's non profit account has been with citibank for years. We deposit all the donations from the parents and organizations. Nowhere else we had issues before, except with this branch, today: the teller doesn't know how to itemize the deposit receipts, and the assistant manager doesn't either. Instead, they wanted to treat all 25 checks as one badge and give us one number. I explained we as a non profit organization wouldn't pass the audit if we couldn't reconcile every item. Then Delilah Serrand dramatically made up a lie, saying citibank would not take deposits of more than 10 checks, and she apparently explained that to me before.
First, there was NO such rule of not taking client's 20+ checks. I would like to see where in the citibank's operations menu saying so. Second, we have always been able to get itemized receipts in all our history, from other branches! Third, this was my first time ever walking into this branch, how sloppy and quick she tried to quickly pass a 'blame' to others?!
If the teller doesn't know how to process a transaction, the assistant manager is there to help! She doesn't need to lie to cover. If she insisted on the Delilah < 10 checks per transaction rule, she could have offered to break down the total into two transactions, so 10 checks each would pass her own stupid rule. if the branch is too busy, offer the nearby branch to help. Instead, she said her branch was too busy, leaving the only teller by the window, walked away and sat in the back! It's 3pm, not close to your closing time. It's 'servicing' time, not 'back office research time'! I asked if she still cared about citibank's business, she said NO.
I wanted to talk with the branch manager, they said their boss resigned two weeks ago. they didn't know what would happen to them. they have no area managers to report to either. I suggested they should all be fired. The teller said yes maybe!What a mess! Is there anything wrong with this particular branch??
Is this review helpful? -
Reviewed By 04massiel Oct 5, 2018
Horrible customer service
Continue reading...Worse customer service ever, when it comes to opening a bank account. They always have a problem and give you a hard time, when it should be a very easy process. It seems like they dont want to open bank accounts. I was trying to open a bank account for my daugther and they refused because I didnt have anything with our current address on it even though I had MY citi statement with my current address!!!!! He said that wasnt good enough!! After so many years with citi, Im done doing bussines with them. Worse branch to open a checking account.
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Reviewed By k9lover Sep 19, 2019
Citibank is horrible!
Continue reading...I opened a savings account with Citibank and they took my money immediately. I am now trying to get money out of the account and there are all kinds of problems. The customer service people by telephone do not know any answers. The brick and mortar store employees do not know how to help. Please do not put your money into this bank. I think they are crooks! I think they should have 0 stars, but I didn't know how to rate it this way. They need to get their customer service employees trained before they take your money. I hope someone can help me soon.
Is this review helpful? -
Reviewed By dockside Jun 5, 2017
Horrible Service, maybe even fraud
Continue reading...I applied for and received a checking account with a promotional bonus of $200 if I deposited a certain amount of money and kept it there for 90 days. I checked after about 120 days and no promotional bonus. When I called to find out why, I was told by someone with an accent, making it hard to understand her, that I hadn't fulfilled all the requirements within 45 days of opening the account. I disputed this but they wouldn't change. So, I said I wanted to close the account. I chose the quicker method of writing a check and depositing it in another bank (rather than wait one to two weeks if I did it over the phone). Two days after depositing the check, I called Citi and was told I had a zero balance. I then talked to a representative and told her I wanted to close the account as my check had cleared and my balance was $0. She did whatever was necessary and said the account was closed. I asked for a confirmation number and she said that Citi didn't have confirmation numbers. So, then, I transferred the balance in my regular checking account into a different institution's savings account. Four days later, I get an email notice from my regular bank that Citi had returned my check and I was, therefore, overdrawn by thousands of dollars. I called Citi and ranted and demanded that the amount of the check that I wrote be re-deposited that very day plus I be reimbursed for any overdraft fees. I had to speak to a supervisor, in a different time zone, and she said it would be 24 to 48 hours before that could be done. She told me that since it was a new account (4 months old with no withdrawals?) that it was flagged when I withdrew the entire balance? What? If that money is not in my regular bank account tomorrow, I will be reporting Citi to whatever state and federal agencies have jurisdiction. Citi has used my money for over 4 months and I got a headache, lost time and 43 cents in return. DO NOT EVEN THINK ABOUT BANKING HERE!!!
Is this review helpful? -
Reviewed By LMichelle M. Mar 14, 2017
A horrible bank
Continue reading...I chose Citibank long distance to aid with large deposits and investment income. So far from day one, this bank is horrible. They have poor office administration and not very efficient for long distance banking. its literally a nightmare for those outta state and using web banking. Stuck as we speak. What appeared to be a blessing looks like a curse. i do better using savings accts and prepaid cards.
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Reviewed By cbkramer Jan 17, 2019
Horrible bank
Continue reading...Citibank is the WORST bank to deal with if there are no branches in your state. They have very poor customer service. Even supervisors do not know how to resolve issues. Then, when you finally reach a person higher up, the matter still is not handled correctly. Being charged a fee to close out a CD that Citibank failed to notate as active, despite numerous documents provided over 9 months, is just sad. I would not recommend Citibank ever.
Is this review helpful? -
Reviewed By DeanGregory Sep 17, 2014
Dismal Service
After 2 months of unresponsiveness, misdirection, and lack of follow-through about Citi sending my rollover CD to another company, I have come to the conclusion that Citi deserves a public ass-whacking.
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Reviewed By nmter Jan 13, 2017
HORRIBLE service, ridiculously high fees.
Continue reading...This bank has gone from bad to worse. And I am (was) a CitiGOLD customer. Calling for service is a robot nightmare, as it takes at least ten minutes to get a live person. They lost two rollover checks from closed retirement plans, requiring me to ask for reissues. Now that I am closing my account, hey actually charged be $180 dollars to do so. Going to a branch is like a trip to the DMV. You wait and wait while a "banker" is helping someone on the phone and the teller line is empty.
I tried to refinance my mortgage, and finally abandoned the process and went to another lender after two months of their wanting "one more thing." The other lender was able to refi me in less than a month.
Won't be bank to Citi ... that is for sure!!Is this review helpful? -
Reviewed By Asa Nov 23, 2016
Branch Manager's Behavior was terrible
Continue reading...Horrible and very impolite and rude Branch Manager. I called them today and talked to the branch manager to issue me transactions of this month. I knew that official bank statement will be ready by end of this month, but I had to provide an official letter to mortgage company today as my house closing is next Monday. If I wouldn't provide them the transaction's history today, closing date of my house would have to be postponed which means changing rates etc. I explained this to the manager, but she was very rude and said we can not issue you that and we can not fax that neither to you nor to mortgage company and wanted me to call online banking. I had to check with her whether she was listening or not, because she would respond me like 3 or 4 seconds after I stopped taking...sounds like she was on another task simultaneously!!!!
Before I called this branch, I had called citibank online, but they wanted me to call the branch directly!
Manager was very rude and impolite and not friendly at all. She never provide any solution for me to address my problem. She was just repeating herself that call online banking or stop by the branch. I told her that I'm not in Chicago and there is no branch in this area where I currently live (that's another frustration of Citi Bank). I told her that she needs to learn how to talk to customers, as she didn't really know proper way of behavior. I wanted her to give me her boss's phone number; she said her boss is in vacation. I insisted her to give me a number that I can talk to someone who acts as her boss today. After few minutes she gave me a number. I called that number for multiple time and no one answered and also it did not go on voice message where I could leave my name and number for them to call me back. Not sure where she found that phone number from. A big lie. Finally, I told that I would recommend her to review some books, manuals, etc to learn techniques and proper behaviour to become a responsive manager and she just hung up the phone on me!!!Even if there was no way for them to provide me the transactions, she as the BRANCH MANAGER could have explained that for me in a nice way and provided me some solutions. Not just being rude and impolite.
Avoid this branch. This has been the third of fourth times during the past two months I experienced issues like this (depositing check, statements, etc) with the Citi Bank. I will close my account with them and start working with other banks. In multiple occasions I have seen that the Citi staff are careless, unfortunately.Is this review helpful? -
Reviewed By faruque7 Oct 5, 2016
Citibank does not care small customers
Continue reading...I had CitiBank account for more than 15 years. I just closed my bank account including all of my citibank credit cards after having horrible experience over the last few years. In 2012-2013 (not sure specifically the year), citibank blocked transactions on my checking account sensing a fraudulan activity. I was making payments to another creditor and getting notification for dishonored payment . Citibank had my home phone number, cell phone number, my personal e-mail, and also citibank's own in-box messeging service. Unfortunately, citibank won't care that it's important to communicate with their customers, because they treat customers as 'customers' where as other bank treat customers as 'valued customers' or 'clients'. So they did their job and blocked and it is customers' headache to take the responsibility to communicate with them instead. As a result, that creditor closed my account and put a 'derogetory' flag on my credit report. Because of that, I paid thousands of dollars when bought my car, trying to refinance my houghe, etc... Today, I went to check my credit report and same thing I see. A negetive mark on my credit report for over limit on a citibank credit card. Again, not any sort of communications, same repeatation of 2013. This bank is number one to charge you the fee for the account, not to mention.
So I called today and spoke to an agent of citibank and wanted to close my bank account and as well as all of my citibank credit cards. The agent without asking me the reason say 'OK, no problem'...I had to laugh.
I don't even wanna suggest to citibank to hire trained and skilled employees and save billions instead of saving a few bucks an hour and hire untrained and 'don'tcare' type of agents.
No wonder why citibak's rating here is 'ONE STAR'. But they don't even deserve it.
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Reviewed By Thatguy93 Feb 4, 2020
Terrible "verification" practices for soldiers/travelers
Continue reading...I have never had an issue with using my card, but I always have issues with the ability to make a payment.
1. I attempted to login to the mobile app and was prompted with the only option to verify being my American phone number or to call a representative.
2. I called a representative to get help, the answering machine was not able to verify me with my social security number. So then I finally got to speak to a representative.
3. Every representative I spoke to had a very thick accent and was difficult to understand, or maybe the mic they were using was terrible.
4. The representative told me that there is absolutely no way to verify me with my social security number, and there is absolutely no way to change my phone number to a German number. Guess they're not interested in customers that travel at all.
5. The representative told me that if they delete my online account and allow me to make a new one I'll be able to login and pay my bill. Awesome. He said while he did that he will have someone else set a travel notice... "Umm okay?"
6. The representative with the travel notice agency told me that the only way to verify my identity is to PHYSICALLY MAIL ME. It's 2020 and you're telling me that you can't verify my identity with an email, social security number or some other method?
7. The representative did not delete my account by the way and I asked, "well can I just pay my balance over the phone?" to which I was told no. You have to be verified in order to pay the balance.
I look forward to cutting this credit card in half when I get home.
Is this review helpful? -
Reviewed By Tai00Y00 Nov 12, 2019
Credit repair
Continue reading...As a Private Credit repairer, This guy has helped me repaired my small businesses credit scores/Fixed my debt that have difficulty obtaining that money elsewhere. He does provide me with the credit I needed to operate my business. Moreover, he provides funds quickly. His goal is to eliminate the difficulties encountered at traditional lenders and make it easy for anyone to receive financing for their small businesses. With Yurii, bad credit is not an issue. Hes ready to fix them and keep you going.
Contact YURII on: Yurii32@protonmail.com
Call/Text:: (617)729-6872Is this review helpful? -
Reviewed By AbramMorris Sep 6, 2019
Incompetent people, staff doesn't know other employees names
Continue reading...I visited the San Rafael 3rd st branch to get a credit card. The first woman I spoke with, the loan officer, said that no one was here who could help me. Turns out the person I needed was here, sitting about 15 feet from the loan officer. (she didn't even know their name). How lame are these people? I waited about 40 minutes for help. I don't get the feeling that anyone knows what they are doing. Incompetent, and worse, how bad must it be when you don't even know the names of the other employees in the branch? Does the loan officer hate her job that much? Seemingly so.
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Reviewed By ayanna Dec 13, 2013
Worst bank ever
Continue reading...I deposited a 600 dollars check on Saturday and only 200 dollars was available to me. They said the rest would be available on Monday.I said OK, no problem. When Monday can my money was not available for me, I went into the branch and I call customer service and they said that the rest of money would be available to me a week after which is the next Saturday. I was high upset, and then I called again and they said its not going to be available until the next Monday which is a week and three days after. My thing is why the hell are you holding my money? Someone is sitting on their butts, not doing their jobs and making mad money off of my check just sitting in the bank. This back in the days, these are the days of technology. I would not be keeping CitiBank as my bank. I was a new customer. i know they don't care if they loose me, but they will loose more customers when i finish running them down.
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Reviewed By delavega Sep 17, 2012
Very Good Service
Everytime i went to the bank, the attention was correct and i did not spend more than 10 minutes. The attention by telephone and email is very good too.
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Reviewed By Laurazbotaniw Mar 18, 2016
Bad attitude, customer service, horrible management
Continue reading...I"v been a customer at Citibank in buffalo grove for over 20 years. The company i work for also has banked there for many years. Today i went to make a company deposit. I was greeted by a very rude russian woman,very hostile indeed. I handed her the deposit and she barked at me about sliding my citibank card through to verify myself. I explained it was"nt my personal deposit, its a company deposit. I was told to slide my card again and to enter my personal pin number. Af
ter doing so she yelled that my card did not match the account, no kidding!!!! She told me to slide it through again, really?? Once again i did, once again she yelled at me. She told me i needed my boss"s social security number. I happen to walk around with that...Really!!! I told her i did"nt know it, why would i. I"m trying to make a deposit for gods sake, take the money for the love of god!!!!! Still no luck. I asked to speak to the manager. The woman rushed past me all the while mumbling that she is new, would"nt one be on their best behavior? As i stood there, i recognized another teller that has worked there many years, always very pleasant too. She said she"d be happy to help, she was so sorry for all the confusion. As she started to help, the russian woman leaned over to watch adding hateful comments. I soon see even the experienced teller cant make the deposit!! Turns out my names not on the list. What list?? I"m making deposits there for 20 years, no one has ever questioned me before. I saw the manager coming out of her office so i went to talk to her, i was very upset to say the least. Out of no where a young man, i think his name was Bartkoc. He told me i had to leave at once, i was never to set foot in the bank again! Are you serious!!!! I wasn"t leaving without with drawing all my personal funds. I find it funny they didnt ask for my id when i closed my account. I left with the deposit i was trying to make?? This is the most unprofessional bank that i"ve ever dealt with. I will never deal with these people again!!!! Account closed.Is this review helpful?
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