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I applied for and received a checking account with a promotional bonus of $200 if I deposited a certain amount of money and kept it there for 90 days. I checked after about 120 days and no promotional bonus. When I called to find out why, I was told by someone with an accent, making it hard to understand her, that I hadn't fulfilled all the requirements within 45 days of opening the account. I disputed this but they wouldn't change. So, I said I wanted to close the account. I chose the quicker method of writing a check and depositing it in another bank (rather than wait one to two weeks if I did it over the phone). Two days after depositing the check, I called Citi and was told I had a zero balance. I then talked to a representative and told her I wanted to close the account as my check had cleared and my balance was $0. She did whatever was necessary and said the account was closed. I asked for a confirmation number and she said that Citi didn't have confirmation numbers. So, then, I transferred the balance in my regular checking account into a different institution's savings account. Four days later, I get an email notice from my regular bank that Citi had returned my check and I was, therefore, overdrawn by thousands of dollars. I called Citi and ranted and demanded that the amount of the check that I wrote be re-deposited that very day plus I be reimbursed for any overdraft fees. I had to speak to a supervisor, in a different time zone, and she said it would be 24 to 48 hours before that could be done. She told me that since it was a new account (4 months old with no withdrawals?) that it was flagged when I withdrew the entire balance? What? If that money is not in my regular bank account tomorrow, I will be reporting Citi to whatever state and federal agencies have jurisdiction. Citi has used my money for over 4 months and I got a headache, lost time and 43 cents in return. DO NOT EVEN THINK ABOUT BANKING HERE!!!