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Citibank Locations in Your Area

Citibank has 785 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about Citibank

Citibank was established June 1812. That's more than 200 years ago! It holds assets of 1.36 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!

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If you're looking for higher interest rates and lower fees, but are willing to give up the "walk-in" experience of a local branch, you may want to browse our curated selection of best online banks.

Citibank Branches Customer Reviews

(214 Reviews)
2 out of 5 stars
See all 214 customer reviews
    Reviewed By nmter Jan 13, 2017

    HORRIBLE service, ridiculously high fees.

    This bank has gone from bad to worse. And I am (was) a CitiGOLD customer. Calling for service is a robot nightmare, as it takes at least ten minutes to get a live person. They lost two rollover checks from closed retirement plans, requiring me to ask for reissues. Now that I am closing my account, hey actually charged be $180 dollars to do so. Going to a branch is like a trip to the DMV. You wait and wait while a "banker" is helping someone on the phone and the teller line is empty.
    I tried to refinance my mortgage, and finally abandoned the process and went to another lender after two months of their wanting "one more thing." The other lender was able to refi me in less than a month.
    Won't be bank to Citi ... that is for sure!!

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    Reviewed By Mwrood Dec 6, 2016

    Horrible customer loyalty

    Horrible company! Allows contractors to commit blatant fraud, drags the dispute on for 90 days, and then sides with the contractor who has OBVIOUSLY submitted fake "evidence". Doing all of this while continuously asking for more documentation, that has absolutely nothing to do with the case. How is a person suppose to get a "refund authorization" from someone who is a scam artist?!?!? That makes absolutely zero sense. Way to be incompetent. My dog has more common sense than your "investigators".

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    Reviewed By Asa Nov 23, 2016

    Branch Manager's Behavior was terrible

    Horrible and very impolite and rude Branch Manager. I called them today and talked to the branch manager to issue me transactions of this month. I knew that official bank statement will be ready by end of this month, but I had to provide an official letter to mortgage company today as my house closing is next Monday. If I wouldn't provide them the transaction's history today, closing date of my house would have to be postponed which means changing rates etc. I explained this to the manager, but she was very rude and said we can not issue you that and we can not fax that neither to you nor to mortgage company and wanted me to call online banking. I had to check with her whether she was listening or not, because she would respond me like 3 or 4 seconds after I stopped taking...sounds like she was on another task simultaneously!!!!
    Before I called this branch, I had called citibank online, but they wanted me to call the branch directly!
    Manager was very rude and impolite and not friendly at all. She never provide any solution for me to address my problem. She was just repeating herself that call online banking or stop by the branch. I told her that I'm not in Chicago and there is no branch in this area where I currently live (that's another frustration of Citi Bank). I told her that she needs to learn how to talk to customers, as she didn't really know proper way of behavior. I wanted her to give me her boss's phone number; she said her boss is in vacation. I insisted her to give me a number that I can talk to someone who acts as her boss today. After few minutes she gave me a number. I called that number for multiple time and no one answered and also it did not go on voice message where I could leave my name and number for them to call me back. Not sure where she found that phone number from. A big lie. Finally, I told that I would recommend her to review some books, manuals, etc to learn techniques and proper behaviour to become a responsive manager and she just hung up the phone on me!!!

    Even if there was no way for them to provide me the transactions, she as the BRANCH MANAGER could have explained that for me in a nice way and provided me some solutions. Not just being rude and impolite.

    Avoid this branch. This has been the third of fourth times during the past two months I experienced issues like this (depositing check, statements, etc) with the Citi Bank. I will close my account with them and start working with other banks. In multiple occasions I have seen that the Citi staff are careless, unfortunately.

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