B+ MyBankTracker Rating

Citibank Locations in Your Area

Citibank has 785 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about Citibank

Citibank was established June 1812. That's more than 200 years ago! It holds assets of 1.35 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!

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Citibank Branches Customer Reviews

(225 Reviews)
2 out of 5 stars
See all 225 customer reviews
  •  
    C
    Reviewed By Caymandiver May 21, 2017

    Horrible customer service

    I disputed a charge on my account. I did not receive the service I paid for. The company after my research turned out to be a scam, yet they sided with the fake merchant. Never investigated my side. Cancelled my account immediately. Will use my capital one account who have always protected my security and interests as a customer.

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  •  
    R
    Reviewed By Robsoyoung May 3, 2017

    Horrible customer service.

    Citibank has been absolutely horrible to deal with. They insisted that I changed my address (which I didn't) and then couldn't verify my identity. They told me five different ways to verify my identity, then I was told by another manager that it wasn't a valid method. Every person I talked to told me something different, they don't have a uniform protocol or message. I had to call them 9 times; after every time my card got denied and then multiple more times to try and "verify my identity." Customer service was horrible, managers were rude and unhelpful, and I got the run around everytime I called. I can't believe they're still in business. I got a card through Costco and every Costco rep was extremely helpful and polite. Huge contrast to the horrible treatment I got from Citi. Frankly I'm surprised Costco would be affiliated with such a horribly run company. I finally had to fax my social security card, license, and a utility bill, where I included a cover letter asking them to call me to confirm the closure of my account. They didn't call and after three days I called to check on the status-they told me they couldn't read the account number on my utility bill but they couldn't call to tell me that because my identity wasn't confirmed. So they had no intention of letting me know that I needed to send the documents again. It was the most ludicrous run around and that was every single conversation I had with them. 9 calls and a whole lot of confusion later I finally have my account closed. I will never open an account w Citi again. You shouldn't either.

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  •  
    A
    Reviewed By annlorina1943 Apr 26, 2017

    A 40 Year Customer

    I have been with Citibank for over 40 years - which includes New York and Florida.
    Regarding the Citibank on Jog Rd and Boynton Beach Blvd - Boynton Beach, Florida
    This bank has become insensitive to parents with infants, the disabled, and the elderly - especially in Florida. The present manager for the past two years or so has not shown courtesy to his customers. If you speak to him about a situation he shows sympathy for his
    tellers. He is not managing the bank properly. You walk in the bank - NO ONE on line - and the drive through is closed. Three tellers perched on their chairs talking - but the drive through
    is closed. He tells me he had his tellers take one customer in the bank and then one drive
    through customer - for this reason there was always a long wait. I am sure with the technology of today, Citibank should offer better service. TD Bank offers longer hours, 7 day a week banking and a drive through.

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