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I disputed a charge on my account. I did not receive the service I paid for. The company after my research turned out to be a scam, yet they sided with the fake merchant. Never investigated my side. Cancelled my account immediately. Will use my capital one account who have always protected my security and interests as a customer.

Citibank has been absolutely horrible to deal with. They insisted that I changed my address (which I didn't) and then couldn't verify my identity. They told me five different ways to verify my identity, then I was told by another manager that it wasn't a valid method. Every person I talked to told me something different, they don't have a uniform protocol or message. I had to call them 9 times; after every time my card got denied and then multiple more times to try and "verify my identity." Customer service was horrible, managers were rude and unhelpful, and I got the run around everytime I called. I can't believe they're still in business. I got a card through Costco and every Costco rep was extremely helpful and polite. Huge contrast to the horrible treatment I got from Citi. Frankly I'm surprised Costco would be affiliated with such a horribly run company. I finally had to fax my social security card, license, and a utility bill, where I included a cover letter asking them to call me to confirm the closure of my account. They didn't call and after three days I called to check on the status-they told me they couldn't read the account number on my utility bill but they couldn't call to tell me that because my identity wasn't confirmed. So they had no intention of letting me know that I needed to send the documents again. It was the most ludicrous run around and that was every single conversation I had with them. 9 calls and a whole lot of confusion later I finally have my account closed. I will never open an account w Citi again. You shouldn't either.