B+ MyBankTracker Rating

Citibank Locations in Your Area

Citibank has 785 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about Citibank

Citibank was established June 1812. That's more than 200 years ago! It holds assets of 1.35 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!

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Citibank Branches Customer Reviews

(223 Reviews)
2 out of 5 stars
See all 223 customer reviews
    Reviewed By annlorina1943 Apr 26, 2017

    A 40 Year Customer

    I have been with Citibank for over 40 years - which includes New York and Florida.
    Regarding the Citibank on Jog Rd and Boynton Beach Blvd - Boynton Beach, Florida
    This bank has become insensitive to parents with infants, the disabled, and the elderly - especially in Florida. The present manager for the past two years or so has not shown courtesy to his customers. If you speak to him about a situation he shows sympathy for his
    tellers. He is not managing the bank properly. You walk in the bank - NO ONE on line - and the drive through is closed. Three tellers perched on their chairs talking - but the drive through
    is closed. He tells me he had his tellers take one customer in the bank and then one drive
    through customer - for this reason there was always a long wait. I am sure with the technology of today, Citibank should offer better service. TD Bank offers longer hours, 7 day a week banking and a drive through.

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    Reviewed By rebdaniel Apr 25, 2017

    They get one star cause there isn't anything lower...

    You auto enroll for paying on a Best Buy purchase through Citibank 3 years ago. You get monthly emails since then telling you when you payment will be withdrawn and for how much. This goes on for three years. Suddenly you start getting phone calls which sound like sales calls. "This is Citibank. We know that you are busy, as we all are... Could you please stop by our website and update some details? Thanks." Messages keep coming for 4 or 5 days, so you go to Best Buy's website and sign into your account. It tells you that you are past due and gives you an amount. You call the number on the screen and ask why autopay isn't working. They tell you that it wasn't set up. You've got 3 years of history in autopay, but now you aren't registered? You take care of the past due amount online and set up autopay once again. You refresh your browser afterward to see the payment update... and the browser locks you out of your account. You call the number on the screen and they tell you that you closed your account and that it is FIVE MONTHS overdue. You ask how this is possible. Not one of the monthly emails mentions this. It still tells you when the next payment will be withdrawn and how much it will be. No alert. No warning. Your credit score has been damaged and all the while, you were doing what you should have done. Citibank is the least customer-friendly bank I have ever seen. I was told that I could not do anything about it. I swear that as long as I live, I will never do business with them again, and will warn everyone who will listen that this institution will damage your reputation, your financial standing, your future. Customers beware. Enough people complaining might just get them to change their practices and policies... but I highly doubt it.

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    Reviewed By ttricoche Apr 18, 2017

    Citibank-Atlantic Terminal

    I visited the Citibank in Atlantic Terminal , I usually don't see a teller, I usually use the ATM machine. I walked into the bank, there were two girls sitting behind the counter, I walked up to Ms. Ramirez, I guess she wasn't ready for me, but the way she responded was clear she was annoyed, for what, I just walked up to be waited there was nothing stating I had to wait to approach, I mean really, if your in the customer service business, please be courteous, even when you may not feel like it.
    I'm a long time Citibank customer, besides a former employee.

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