B+ MyBankTracker Rating

Citizens Bank Locations in Your Area

Citizens Bank has 13 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.

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Learn more about Citizens Bank

Citizens Bank was established May 2005. It holds assets of 118 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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Citizens Bank Branches Customer Reviews

(276 Reviews)
1 out of 5 stars
See all 276 customer reviews
    Reviewed By glenn691 Aug 23, 2017

    Terrible Bank

    I am in my 50's and have used quite a few Banks... Citizens Bank is by far the worst bank I have ever been with..To start, customer service is horrible. If you're trying to get a smile or a decent attitude out of the Stoughton MA branch, good luck..Instead of trying to help you if you have a problem with your account, they would rather just hit you with fees and take your money.. It has happened to me, my wife and a number of friends of mine too many times. I could keep going on but you get the idea... Stay away from this bank if you value your money.

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    Reviewed By kath5410 Jul 21, 2017

    Bad Customer Service also did not follow through with what they offered.

    I had won the lottery and the check was from a Wells Fargo bank which was up the street. I bank with Citizens so I went in and asked if I deposited the check would I be able to get some of the funds. The check was for $143860, I was told I could come back tomorrow and get $20000 and in 3 days the rest of the money would show in my account. I was told that by a teller and manager. I waited until the day they said the funds would be available went into the bank because they were suppose to call. Teller says manager has appointment, he did not want to talk to me. Money would not be available for another week. I asked could you not put some of the money in because I already mailed a check on what you said about money being available. Very rude, not helpful, blamed it on Wells Fargo hold, went up to Wells Fargo got a notarized copy of the check showing Wells Fargo released the funds, teller did not want to even look at it. Just said I can't help you, still going to be on hold. Call call center said I would have to go to branch that did nothing to honor their word or help. If they would not have lied I could have went to Wells Fargo and opened an account and had access to the funds.

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    Reviewed By rmxauto Jun 20, 2017

    Lousy. Nothing like what Charter One used to be.

    Not unlike some other reviewers here, I opened a small business checking account with Charter One a few years ago. Everything was ok for a while (though I did have to babysit them to get my new account incentive credit). Policies were clear, branch staff were helpful. Then came the name change and IPO. I had a hunch it would be trouble and it surely was. Since that time, Citizens has adopted what appears to be a policy of holding checks deposited against an account and delaying deposits going into an account until the balance is low enough to cause an overdraft. Other banks have faced legal action for this in the past, and as I understand it, it was specifically outlawed in the Dodd-Frank act a few years ago. You can check your balance after the end of the business day on one day and it will show as positive, then check it again the next day before the bank opens and be overdrafted. Sometimes they have retroactively processed a check against my balance two or three business days prior (not because of the weekend). I know, my fault, "keep enough money in your account to cover outstanding checks, etc". Of course that's good advice, and I must be the jerk for not earning enough money in my dirt-poor city to maintain a thousand dollar balance, but it doesn't help any when another party double-charges you for something, as happened to me, and when you talk to the branch manager, she tells you they will correct the problem and waive the fees and suggests adding overdraft protection to the account (for a fee, of course), when in fact you are no longer eligible for said overdraft protection because of "failure to properly manage the account" (according to Citizens) because you had... wait for it... a couple overdrafts! In fact, I had noticed the error less than 24 hours after it occurred and added cash to cover it the same day. No matter, still hit with 3-4 od fees, of which only 2 were reversed. I also incurred a returned check fee from another vendor in this process. The branch manager actually told me that I should not have added funds to cover this snafu, and they would have been able to reverse more fees that way, and then strung me along for about 4 business days on fee reversal, each day saying the reversal would happen the next day, all the while blaming a Monday holiday for throwing the schedule off. I have audio of all of these discussions recorded and countless screenshots showing this process, btw. It's clear to me today, as they have once again back-dated a check process by 3 days (a recurring monthly which normally processes on the 21st or 22nd, this time retroactively processing on the 17th but only showing up on the 20th), that my branch manager is either dishonest and/or incompetent and does not understand her own bank's policies, and the bank as a whole is more than willing to engage in underhanded and unethical, if not outright illegal practices to artificially boost their revenue from fees. I've already begun migrating to another bank, and will advise any other Citizen's Bank customer I meet to do the same. I strongly recommend any small business owner or regular citizen avoid this company like the plague. They should be ashamed of themselves.

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