Citizens Bank Locations in Your Area
Citizens Bank has 14 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.
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Learn more about Citizens Bank
Citizens Bank was established May 2005. It holds assets of 121 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!
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Latest Customer Reviews
Reviewed By jbanach7 Dec 28, 2017
Horrible service (Overdraft Fees)
My husband and I have been banking with Citizens for many years . I never write reviews but i am so disgusted with how this bank charges and takes fees from our accounts.this has happened many of times where this has happened. I am disgusted with how this bank charges overdraft fees and takes money from their customers. I had two overdraft fees taken out of my account when there was no overdraft on my account and when you call or send a message they respond with there is nothing they can do. they would like to to help but since they have allowed a reversal once already there is nothing they can do. there was no need for this overdraft as again no negative activity on my account and nothing was done. I am disgusted the way the bank posts charges on accounts so they can collect these fees. i check my account multiple times a day to make sure there is no issues. Horrible service .Thank you for your feedback Is this review helpful?
Reviewed By jessm55 Dec 19, 2017
Ridiculous overdraft fee policy
I have been banking with Charter One then citizens for the last 15 years my family and friends have all left years ago but I held on although I have not been happy for quite some time. I admit my mistakes and I should pay better attention to my account however after today I will look into a new bank tomorrow and close this account . My first complaint is not receiving notification when a withdrawal is happening that moment. Why do I receive an email days after the overdraft happened, the overdraft fee pends for a day and then posts the next day. I had $2 in my account I deposited $20 on Saturday because I knew my gym membership fee was coming out that day and did not want to overdraft. I then bought headbands for my daughter for Christmas, that is in 6 days now, that was $4. I did realize that I may be short a dollar but thought I would fall under the $5 Grace. And would just put more money in later or the next day. When I checked my account Monday I did not see any overdraft fees but was short $8 I had to work and had family issues going on I went to put money in today Tuesday and seen that my account was negative $36. I called customer service to see if they could wave that because it was a dollar I was short. The first representative was understanding,and although I had waived a fee for almost situation months ago with the same membership coming out and being $6 short and not realizing it till the day after it processed because another charge not posting till 3 days after purchase. I accepted that responsibility I was annoyed because who wants to pay $35 for $6 when you put it in the next day. They were understanding and waived the fee. I incorrectly heard I guess that there were 3 waives a year. I don't remember the last time I actually called to waive a fee, I do accept responsibility for my mistakes. However, he had to put me through to his supervisor and thought she would be understanding. She was not. I explained to her why It thought I was only a dollar short and asked if it could be waived. Both charges were on the same day and did not post till Monday the 18th. The fee was not even on my bank statement app, just the negative amount. She said I did not fall under the grace, because they took the $4 out and then took the $20 out resulting in a $19 overdraft as opposed to the $1 overdraft that would have allowed me to be in the $5 grace. I questioned why couldn't they just do it the opposite and save me$35 and I'll put the money in right now. She explained it was there withdrawal policy on accounts and suggested the only thing she could do was send me info on how to avoid overdraft fees in the future. I said no thank you I will close my account in the morning, it's 6 days before Christmas and this is upsetting. Again,I admit my mistakes but if processed differently it is easily remedied and also wondered why if my account does not have an appropriate balance, why process the gym membership fee and not decline it as they do with other purchases when account has insufficient amounts. I know that I have been short in my account in the past for my Pandora account and it is declined & held for a few days until the amount is correct. I know that $35 does not seem like a lot for some , but I'm a single mom with two kids. I work full time and it's 6 days before Christmas. I've been a customer at this bank for 15 years and I don't complain often, again I realize my mistakes, however I know there are things that they can do to override, or at least they should be able to. I have never had a problem with branch employees which is one of the reasons I have not left the bank in the past. They've always been friendly and accommodating. However after this experience I can no longer afford to lose money to my bank, even if it's my own minor human error. I told the supervisor not to send me any information I will be closing my account and finding a new bank. Plainly stated the overdraft policy seems somewhat devious and unfeeling. Customers do not seem to be priority & I feel I have to discourage others from future banking here.Thank you for your feedback Is this review helpful?
Reviewed By RSW16 Oct 19, 2017
Citizens Bank makes mistake and its customers fault..
I recently noticed a fraudulent $164 charge on my debit card to Nintendo when I checked my account online. I called Citizens and complained and was told it would be resolved. Approx. 1 week later I received a letter from my auto insurance company [Safety Insurance] stating that my automatic payment of $164 did not go through and my insurance will be canceled if I did not send the payment with a $25 late fee. When I called my insurance company I was told that Citizens bank had canceled the automatic payment going forward and requested the $164 be returned to my account which the insurance company [Safety insurance] complied to, I was never asked if Citizens bank could do this nor was I informed it happened. My online Citizens statement denoted the return of $164 to my account but did not state who it came from. It turns out it was not the $164 fraudulent Nintendo charge but the $164 automatic payment the Safety insurance company returned. When I called Citizens bank I dealt with a very nice person who explained there was nothing she could do, dispite her efforts and She could not refund the $25 late fee or the $164 fraudulent Nintendo charge, leaving me out $189.
What is going on at this bank? I checked my statement and the fraudulent charge is now missing from the online statement. Yet the only money returned was the money that was suppose to go to the Safety Insurance company, not the money on the fraudulent charge.
Is there any oversight at this bank?
Is there any explanation for this type of banking behavior where the bank makes a mistake and covers it up and its the customers fault?
Is this their idea of fraud resolution?..
.Be careful banking at Citizens...there are many stories of their shady ways on line...Watch your balances, and even though your not at fault, you will pay for their mistakes.Thank you for your feedback Is this review helpful?
Citizens BankReplied on Oct 20, 2017
We understand you have some concerns about the incorrect charge being cancelled, and the fee that you were assessed. We're going to have our Office of the Chairman take a deeper look into this for you, and reach out to speak with you in more detail. Please send an email to AskCitizensBank@Citizensbank.com with your full name and best phone number to reach you, so we can research this for you.R
RSW16Replied on Oct 23, 2017
Thank you Citizens Bank for the attention,emails and letters in regard to this matter, hopefully we can find out what is going on here and resolve this matter.