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Citizens Bank Locations in Your Area

Citizens Bank has 13 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.

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Learn more about Citizens Bank

Citizens Bank was established May 2005. It holds assets of 113 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 8%. Lower is better!

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Citizens Bank Branches Customer Reviews

(248 Reviews)
1 out of 5 stars
See all 248 customer reviews
  • P
    Reviewed By penguin430 Oct 19, 2016


    I have recently returned from the Plymouth, MA office with extreme disappointment.
    An appointment was made for me to speak to a financial consultant, Emre Oztunc, for this morning by an employee. The employee first told me that Emre does consulting for clients that have accounts at your bank, which I did not, by after seeing my paperwork he said that Emre does consulting even if you are not a client.
    I arrived at the scheduled time and the employee called Emre and apparently it was not on Emre's schedule, an apparent "glitch", but the employee was looking at the schedule and informed him it was there.
    Emre just called to see if I was available, which I was no longer available, and after I suggested that he fix the "glitch" in scheduling, he said things happen "that's life". How unprofessional. After that conversation, I am glad I have chosen another bank to do busy with.

    Thank you for your feedback Is this review helpful?

    Citizens Bank

    Replied on Oct 20, 2016

    We're very sorry to hear about your experience and that we lost your business, penguin430. Nonetheless, we value your feedback and will be reaching out to the branch to investigate this matter further.

  • S
    Reviewed By serafina37 Sep 23, 2016

    Check Fraud Runs Rampant

    When my husband and I opened our account 10 years ago we had signed up for a green checking account which did not have checks but instead gave bonuses for using the online payment. That type of account was discontinued so we have just a regular checking account but never received any checks. We pay bills through their online banking service which will mail out checks to your biller but beware using that service. We had the bank mail out a $70 check to our daughters school which was addressed to the school, the memo said book fee but another business cashed it. The only reason I found out about it was when the school called that the book fee was missing. Imagine my surprise when I pulled the image up online to find it was signed for by a gardener. The response I got from Citizens Bank was oh well, we will refund you the money but will not look into why another business got my check or why Citizens allowed for someone else to cash it. Per the rep at Citizens the checks are not verified as to who cashes them because it is an automated process and for "$70 it's not a big deal for them". Fast forward a year later and the check for my daughters tuition is missing and their response is "no bank is perfect". Well they are correct no bank is perfect but I would prefer a bank that takes check fraud seriously.

    Thank you for your feedback Is this review helpful?

    Citizens Bank

    Replied on Sep 28, 2016

    We hate that you have this impression, serafina37. Could you email your full name and phone number to We'd like to have our Office of the Chairman investigate this matter.

  • M
    Reviewed By Marisazou Sep 22, 2016

    Aweful experience!!!!!!

    If I could give zero stars I would!!! I am furious with citizens. What horrible communication and customer service I have received this week!!! We are getting a mortgage with them and I had planned to transfer my primary banking to citizens, but would never in a million years consider this now. I wish I gone with another mortgage company. They coud never tell me the closing date and I am bleeding money on storage costs and have not been able to get any answers on a possible closing date. I missed sending in a form to them and it feels that they are punishing me, by moving so slowly. I plan to share with friends and family that citizens bank did not come through for me and left me begging for information!!!! Find another bank!!

    Thank you for your feedback Is this review helpful?

    Citizens Bank

    Replied on Sep 28, 2016

    Good Morning, Marisazou. We'd like to help you out. Has this issue been resolved? If not, please email your full name and phone number to