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Citizens Bank Locations in Your Area

Citizens Bank has 13 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.

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Learn more about Citizens Bank

Citizens Bank was established May 2005. It holds assets of 115 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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Citizens Bank Branches Customer Reviews

(267 Reviews)
1 out of 5 stars
See all 267 customer reviews
  •  
    C
    Reviewed By CONNILAWRENCE Feb 7, 2017

    INSURANCE PROCEEDS HELD BY BANK, NO COMMUNICATION

    do whatever necessary to expedite payment.
    Both Jay and Denise, talk and say nothing concrete. They have no real facts from the department that handles disbursements of funds. They are basically sweet talking me so that the bank can keep these funds as long as possible. My bank manager had my endorsed check and letter on Friday the 3rd, at 11 am and failed to get it in the fed x box in time to be picked up Friday night. It never got shipped until Monday the 6th, and received Tuesday the 7th. I assumed that I would have my funds deposited Tuesday when they received the check- I was told Monday evening by Jay Dempsey that he would arrange a conference call with the loan department, for Tuesday and my questions could be answered. No call, so I called, 3, 4 and 5 pm. Finally got a call from Denise, who now tells me it is so hard to arrange a conference call with everyone at one time because of meetings. I told her the conference call was their idea. I want my disbursements. At this point, the office of the chairman, supervisor knows nothing and can not tell me when Citizen's bank will disburse MY- let me repeat MY money from my insurance proceeds to rebuild my building where I make a living, so that I can pay the loan, and my other bills. They have stolen my money with no way for me to talk to anyone that has any control over the release of my funds. How can banks get away with this. Everyone knows this is our living, and that we can not work without our building. Citizen's bank managers, regional managers, and even Joe Di Rocco who runs the Ohio Citizen's banks have been contacted, and no one, can step in and help a customer who has had a loan for 17 years with them, and a checking account for over 20 years. This is how they treat their good customers, never late one day on a loan. My advise to anyone--don't get a loan with CITIZEN'S

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  •  
    A
    Reviewed By Alonz1 Feb 4, 2017

    Do Make that mistake.

    This bank was at the the forefront of re-occurring bank fees especially with over drafts. They use a complex software algorithm to calculate how often you deposit a payroll amount, what you expenses are on your account and when to hit you with re-occurring fees and multiply those fees if your in a over-draft event. If you are on a weekly payroll then your specifically flagged by the software which triggers these complex programs. I work with software and I figured this out too late when I had this bank.

    Do business with you local credit union or small bank. Never do business with a bank that will steal your money given the chance.

    http://www.latimes.com/business/la-fi-citizens-bank-deposits-20150812-story.html
    https://www.occupycorporatism.com/whistleblower-citizens-bank-steals-money-right-out-of-customer-accounts/
    https://www.wsj.com/articles/citizens-bank-fined-for-failing-to-credit-consumers-for-full-deposits-1439401509

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  •  
    T
    Reviewed By TLeon5000 Jan 31, 2017

    Citizens Bank SUCKS

    If your thinking of joining Citizens Bank, do yourself a favor and STAY FAR AWAY, there customer service, sucks, and will not work with you, they will charge you outrageous fees. I'm DUMPING them in favor of another bank.

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    Citizens Bank

    Replied on Feb 01, 2017

    This is certainly not what we like to hear. Let's work together to sort this out. Can you send us an email at AskCitizensBank@citizensbank.com with more information?

    TLeon5000

    Replied on Feb 01, 2017

    You had your chance at working this out, when I first made contact with your customer service dept., it's just funny, after I had submitted a review of your bank, now you want to work with me. Almost every review of Citizens Bank, are a one star, you would think that you would have gotten it a long time ago, but all this bank cares about, is how they can continue to charge fees and not give a shit about their customers.

    Citizens Bank

    Replied on Feb 02, 2017

    We understand that your experience with our customer service department was unpleasant. However, we can assure you that we can work together to help get you connected to the right team member to work your fees out. Please email us at AskCitizensBank@citizensbank.com with more information so we can assist you.