B+ MyBankTracker Rating

Citizens Bank Locations in Your Area

Citizens Bank has 13 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.

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Learn more about Citizens Bank

Citizens Bank was established May 2005. It holds assets of 117 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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Citizens Bank Branches Customer Reviews

(269 Reviews)
1 out of 5 stars
See all 269 customer reviews
  •  
    D
    Reviewed By Dslower Apr 11, 2017

    No paper deposit slips

    I don't understand why Citizens does not provide deposit slips for their customers. It is a royal pain. When I present a check to be cashed, I am now asked to clarify if I am depositing a check made out to me drawn on my account (duh) or if I am cashing it. REALLY?? Before paperless, it was quite apparent that if you are presenting a check written out to you without a deposit slip, you are obviously cashing it. IDIOTS!!!!!!

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  •  
    P
    Reviewed By poniboi Mar 21, 2017

    Charter One was Amazing! Citizens Bank is a nightmare!

    I had absolutely no issues from the time I signed up with Charter One back in 2010. An overdraft fee here and there, sure, but that was obviously my fault. But that was about it. Ever since they switched to Citizens, I have had 4 different cards. First when they switched, cancelled old card before I had a chance to activate the new one. When they went to the chip and again, cancelled old card before I had a chance to activate the new one. The chip in that card was messed up and didn't work. Got another new card because I had to. Now, supposedly my card has a "potential compromise" and I was sent another card. Was told (as I was every other time) that my current card would remain active until I activated the new one...guess what happened? Not only do I look like a fool with no money (though I have plenty) when my card gets declined at the store, I have to constantly change all my auto debits each time this happens because the expiration dates and ssc number change. The service is no longer friendly either when I call either.

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    Citizens Bank

    Replied on Mar 21, 2017

    We're unhappy to hear you've been having difficulties with our debit cards. We're going to help get this sorted out by having our escalation unit dig deeper into your account history and debit card status. Please send us an email to AskCitizensBank@Citizensbank.com with your full name as it appears on your account along with the best phone number to reach you.

  •  
    C
    Reviewed By CONNILAWRENCE Feb 7, 2017

    INSURANCE PROCEEDS HELD BY BANK, NO COMMUNICATION

    do whatever necessary to expedite payment.
    Both Jay and Denise, talk and say nothing concrete. They have no real facts from the department that handles disbursements of funds. They are basically sweet talking me so that the bank can keep these funds as long as possible. My bank manager had my endorsed check and letter on Friday the 3rd, at 11 am and failed to get it in the fed x box in time to be picked up Friday night. It never got shipped until Monday the 6th, and received Tuesday the 7th. I assumed that I would have my funds deposited Tuesday when they received the check- I was told Monday evening by Jay Dempsey that he would arrange a conference call with the loan department, for Tuesday and my questions could be answered. No call, so I called, 3, 4 and 5 pm. Finally got a call from Denise, who now tells me it is so hard to arrange a conference call with everyone at one time because of meetings. I told her the conference call was their idea. I want my disbursements. At this point, the office of the chairman, supervisor knows nothing and can not tell me when Citizen's bank will disburse MY- let me repeat MY money from my insurance proceeds to rebuild my building where I make a living, so that I can pay the loan, and my other bills. They have stolen my money with no way for me to talk to anyone that has any control over the release of my funds. How can banks get away with this. Everyone knows this is our living, and that we can not work without our building. Citizen's bank managers, regional managers, and even Joe Di Rocco who runs the Ohio Citizen's banks have been contacted, and no one, can step in and help a customer who has had a loan for 17 years with them, and a checking account for over 20 years. This is how they treat their good customers, never late one day on a loan. My advise to anyone--don't get a loan with CITIZEN'S

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