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Citizens Bank Locations in Your Area

Citizens Bank has 13 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.

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Learn more about Citizens Bank

Citizens Bank was established May 2005. It holds assets of 113 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 8%. Lower is better!

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Citizens Bank Branches Customer Reviews

(247 Reviews)
1 out of 5 stars
See all 247 customer reviews
  • S
    Reviewed By serafina37 Sep 23, 2016

    Check Fraud Runs Rampant

    When my husband and I opened our account 10 years ago we had signed up for a green checking account which did not have checks but instead gave bonuses for using the online payment. That type of account was discontinued so we have just a regular checking account but never received any checks. We pay bills through their online banking service which will mail out checks to your biller but beware using that service. We had the bank mail out a $70 check to our daughters school which was addressed to the school, the memo said book fee but another business cashed it. The only reason I found out about it was when the school called that the book fee was missing. Imagine my surprise when I pulled the image up online to find it was signed for by a gardener. The response I got from Citizens Bank was oh well, we will refund you the money but will not look into why another business got my check or why Citizens allowed for someone else to cash it. Per the rep at Citizens the checks are not verified as to who cashes them because it is an automated process and for "$70 it's not a big deal for them". Fast forward a year later and the check for my daughters tuition is missing and their response is "no bank is perfect". Well they are correct no bank is perfect but I would prefer a bank that takes check fraud seriously.

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  • M
    Reviewed By Marisazou Sep 22, 2016

    Aweful experience!!!!!!

    If I could give zero stars I would!!! I am furious with citizens. What horrible communication and customer service I have received this week!!! We are getting a mortgage with them and I had planned to transfer my primary banking to citizens, but would never in a million years consider this now. I wish I gone with another mortgage company. They coud never tell me the closing date and I am bleeding money on storage costs and have not been able to get any answers on a possible closing date. I missed sending in a form to them and it feels that they are punishing me, by moving so slowly. I plan to share with friends and family that citizens bank did not come through for me and left me begging for information!!!! Find another bank!!

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  • B
    Reviewed By bricksandstone85 Sep 21, 2016

    I'm looking for a new bank!

    I have3 accounts with this bank for many years now. I am a small business (family owned and operated since 1966) a self employed contractor. I have started a job on a well established credit union that I have done business with before. I have never had a problem with their checks clearing. On Monday the 19th I did a mobile deposit with their check, it said it would be cleared on the 21st. We we ordered and wrote a check for the job materials. I went into my account to check the balance and found they never cleared the check (they didn't bother to notify me that they weren't releasing the funds),and it now won't clear until the 27th. They said they can't verify the funds for the credit union check. I asked can I have the credit union call you and verify it so you can release the funds. They say no even if the credit union calls and verifies the funds the hold will remain until the 27th. My account is now most likely going to be overdrawn now because they will let my checks go through even though I don't have enough funds to cover them. How much will I be charged in overdraft fees by the 27th? Also how am I going to pay my employees at the end of the week? I have just spent over a hour on the phone with my bank, most of the time on hold, transferred to 3 different people only to find out they are sorry and their is nothing they can do. I think this is ridiculous, this check is from a financial institution. They are not willing to even look into this matter. So much for being a long time customer. I never leave bad reviews but I had to for this.

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