MyBankTracker Rating

Citizens Bank Locations in Your Area

Citizens Bank has 13 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.

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Learn more about Citizens Bank

Citizens Bank was established May 2005. It holds assets of 115 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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Citizens Bank Branches Customer Reviews

(263 Reviews)
1 out of 5 stars
See all 263 customer reviews
  •  
    R
    Reviewed By Rachel111 Jan 15, 2017

    Worst banking practices

    Sent check at the end of Dec. to pay off credit card in full. Also sent checks to Wells Fargo & Cap 1 to pay off those cards. Cap 1 & Wells Fargo processed card payment in timely manner & no problems. Citizens Bank sat on the payment making it late. They dropped the late fee but now have sent me a letter reducing my line of credit because of the late payment. Wasn't going to use the card again anyway but now I'm closing all accounts with them. Checking, savings & credit cards, Their business practices are idiotic. Rude customer service reps as well.

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  •  
    J
    Reviewed By jjersmom Jan 4, 2017

    Worst Customer Service I Have Ever Experienced

    I have dealt with Citizens Bank for a HELOC, banking and credit accounts. Their service personnel are unprofessional, untrained and rude. The officer I spoke with regarding the HELOC had no idea what the rate was, what the line was or when it was closed. In addition, I had to speak with a representative for a credit account and the representative was short, ill informed and down right rude. Will never deal with this bank in any capacity if I can help it in the future.

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  •  
    G
    Reviewed By Golions Dec 31, 2016

    Why isn't there a negative star rating?

    There are many things that I don't understand about this company. There have been multiple times where my account has been overdrafted because of the order that your purchases have been processed. Recently I made 2 transactions online with a retailer. One payment of $86 another of $5. I made both purchases within an hour of each other and only the $86 transaction posted. The $5 transaction didn't post until Tuesday. This conviently over drew my account on that Tuesday. The company seems to only want to shark you for the money they get from your overdraft fees. This is the third time that this has happened to me and I am fed up giving them my money everytime they decide to hold transactions from my account until the most inconvenient time. I tried countless times calling them and nothing is changing I get different answers everytime and that I need to monitor my spending. I have the mobile app and i am on it constantly to watch what I am spending. If the app doesn't let you know about all your transactions then the app is useless. I am cancelling my direct deposit first thing when the new year starts, close my account, and starting the new year at a new bank. Hopefully one that isn't as money hungry as citizens bank!

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