Commerce Bank Locations in Your Area

Commerce Bank has 180 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely has ATM locations.

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Learn more about Commerce Bank

Commerce Bank was established February 1984. It holds assets of 24.7 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 1%. Lower is better!

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Latest Customer Reviews

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  •  
    Reviewed By chuckknoles Oct 10, 2017

    AWESOME SERVICE

    I would just like to say that this branch is awesome the service i receive here is exemplary
    they pay attention to detail and always make my visit pleasant,i really appreciate them.

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  •  
    Reviewed By dboros Aug 18, 2017

    Worst Service EVER thanks to Commerce Bank

    Hands down worst service I've ever had on a regular basis. Not only was I lied to and misled repeatedly but when the representative saw I was upset about it, she was beyond rude, placed me on hold three different times for no reason for 20-25 minutes EACH time and finally transferred me over to her supervisor Ty, who also astounded me when i realized she too was disrespectful. The following day I had to call to speak with the supervisor again and surprise, surprise I spent the first 6 hours of my work day (I might add) waiting to hear back from the "supervisor", again each time i was put on hold for 15-25 minutes for absolutely NO reason. After letting me know she would call me once my situation was handled to let me know i was good to go, i waited 2 hours before i gave in and called yet AGAIN commerce bank to speak with Ty and was told she had already left for the day and i was screwed. So not only was i lied to but I was treated beyond unfairly and disrespected. Within a short time i will be switching banks and will let EVERYONE i know and will encounter how shitty commerce bank is and has been. I will post something similar to this on every social account i have and on google for the next 6 months so that everyone is aware of the bullcrap this bank tried to pull after being with them for the last 7 years. If you want a good financing company who will take care of you and treat you with the respect any customer deserves i would suggest reviewing finance companies and STAY AWAY FROM COMMERCE BANK!

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  •  
    Reviewed By Bciceros Jul 17, 2017

    "Sorry sir, we can't do that"

    That has been the answer to many questions and requests I've had over the years with this bank. Whether it's them depositing my check into someone else's account and me requesting the funds returned the same business day, putting the wrong amount in my account and withdrawing it twice to make a ton of overdraft fees they would not cover, Talking me into a credit card to improve my credit and then after 2 years of using it and keeping zero balance being told they don't report it to the credit bureau... It is maddening.

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  •  
    Reviewed By Bciceros Jul 17, 2017

    "Sorry sir, we can't do that"

    That has been the answer to many questions and requests I've had over the years with this bank. Whether it's them depositing my check into someone else's account and me requesting the funds returned the same business day, putting the wrong amount in my account and withdrawing it twice to make a ton of overdraft fees they would not cover, Talking me into a credit card to improve my credit and then after 2 years of using it and keeping zero balance being told they don't report it to the credit bureau... It is maddening.

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  •  
    Reviewed By MrMrfy Jun 5, 2017

    Customer Service

    This branch is fine until something goes wrong. Very irresponsible and unprofessional when it comes to accepting blame for their own mistakes. I POLITELY called an employee out on his mishandling of a lost check I had deposited, he stands up and in a raised voice, asks me to leave. THEN threatens to call the police! All while I sat calmly and utterly confused in the chair. As I stood and agreed to leave, he raises his voice and threatens me again! It totally blew my mind, we're happy to be leaving. It's just unfortunate that this bad apple spoils the bunch for the rest of the branches and our opinion.

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  •  
    Reviewed By Jogrunner Mar 21, 2017

    Commerce bank sucks

    I have been a loyal customer to commerce bank for a long time,
    They are going down hill fast in my location. I have always wondered how a bank can close its doors, poor management and lack of customer service.
    They are rude and don't care about anyone. I have a small business and had a great working relationship until all the fees. I went to get some checks cashed and they put a 7 day hold on my working money. I have had multiple type loans with them and paid in full for years but they treated us like crap for trying to cash a few thousand dollar check..
    Run away from them as fast as you can!

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  •  
    Reviewed By disgustedwithCB Oct 3, 2016

    Identity theft risk doing business with Commerce

    I received a letter in the mail requesting my signature along with a K-9 form with my birth date and social security number PREFILLED. After numerous calls to Commerce for an explanation, all I get is transferred around. The checking account was opened in 1984 and they stated they have no signature card on file.
    Apparently the savings counselor is one of the "senior" members of the staff at the branch that committed this careless act. I find it hard to believe that in today's world of fraud and identity theft, the bank does not have safeguards in place and TRAINING to ever let this happen.

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  •  
    Reviewed By kleff Feb 17, 2016

    20 years of patronage out the window!

    I've been banking with Commerce for forever. My childhood savings, my 1st checking acct (which is still in service after 16+ years) and I have my small business checking here and another savings. All accts have been in good standing and can count on 1 hand the number of times checks bounced in 10 yrs, which were all refunded as it was the payees fault for double charging. I've had car loans which were all paid in full, ahead of schedule. I'm closing all accounts.

    For the 1st time in the history of me having a checking acct, I was charged a "service charge" of $8. I called to ask about it and the cust svc rep had no idea why as I've always had the free checking options. I hadn't changed my use, met the minimum balance and deposit requirements, and as a small business owner, paid myself from my Commerce business acct on the regular and had not been charged for this before. She said she would refund it, put me on hold, came back to the phone and told me it was a legit charge and there would be no refund. I asked for a supervisor.

    The supervisor was the most rude and surly person I've ever spoken to. She dances around the issue giving me a new excuse for the charge when her reasons fail to uphold. One minute it's I don't have a "formal" direct deposit, but as I'm my own payroll and have a business account there, that would seem to be a "self-employed, bigger customer with more accts here" fee. I've been operating this way over a year and it would seem odd that only now do they charge for that. She essentially called me a liar about the acct age on the basis that the acct "title" was not in use when she started 8 yrs ago and thus, this acct was not as old as I claimed even though, had she bothered to check, should have been able to see this number has never changed in over a decade! She claimed it was a legit svc fee for that acct type and she had no idea why I wasn't charged before though I should have been and more / less made it seem she was doing me a favor. What happened- for the 2nd time in history I might add- was that they changed my "free" acct terms without clear notice, started charging for it, made a new type of "free" acct, and offered it when the customer complains. I thought it was a fluke before, but as a 2nd time around, I'm pretty sure it was intentional. She rudely said that she would offer a "one time only" courtesy refund, sarcastically made me wait while she checked to see if I had has this refund in the past year, again more / less calling me a liar and changed my acct title to whatever their latest "free" acct type is. The title changed almost immediately, but the refund never came.

    I call a week later to find out why and was made to wait for 11 min to talk to a rep. I'm pretty sure it was the same daft cow that answered, and she put me on hold and disconnected the line. I called again, agreed to a survey after my call and after another 10 min wait finally get through to another person. Info was verified, and I was told I need a different department and put on hold yet again. Finally the person I spoke to went through the transcripts of the previous call and said she saw where I was promised a refund and it was not put in the acct. Color me shocked. She put the refund in and it was almost immediately visible on my online account. In summation, it was a total of 30 min hold time to get them to give what was promised (30 min is a long time to make detailed notes), for a charge which should not have been in the first place. To add serious, ironic insult to injury, while I was on hold for the umpteenth time, the line was ringing on call waiting which was the survey people! How insane is that?! In retrospect, I should have answered and told them to wait and would talk to them as soon as I had service to report about, but thus far, it sucks a$$. I didn't answer as I was afraid of having to call a 3rd time.

    I'm done. As soon as everything clears as far as deposits and checks, I will be demanding my money to take elsewhere. Awful place. Run away- fast, far and NOW!

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  •  
    Reviewed By thisisajoke Aug 22, 2016

    This is a joke, right?

    We have never had an account with this bank, and now I know why... We recently purchased a vehicle and the loan is through Commerce Bank, having purchased other cars over the years I expected that I could log in online to make a payment. NOPE! Not possible. Is it 1994 or 2016? This is a joke, right? What bank in 2016 can't you make an online payment with? Your grandpa's bank, aka Commerce Bank. If you have an account with them you can make it through the ATM. Why the hell would you do that? Or you may call the 800 number and be charged $5 to not even speak with a person and make it with a non-Commerce debit card. I really just can't even. We will be looking to refinance with a different bank IMMEDIATELY, and this is only the first payment. It is laughable how ridiculous this is. I pay literally everything online, we don't get paper statements for anything anymore and haven't for years. I don't want to mail checks or go into a branch bank or even call an 800 number. I want to log in, spend 30 seconds paying the bill like I do the 10 other bills and get my life together. I have nothing good to say about this experience at all, and I would never open an account with a bank that is so antiquated and old fashioned. We didn't pick who the loan went through, obviously, but if they tell you it will be Commerce Bank and you care about being able to do things 2016 style, then tell them to keep looking for another lender. My grandpa would probably enjoy banking here, or my 70 year old dad, he still likes to write a check and send snail mail, so this bank is definitely for the blue hairs of the world, anyone else should run away like they are on fire and find somewhere else with technology and a website that fits the needs of 2016, this is not it.

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  •  
    Reviewed By Lynn D. Jul 30, 2012

    Horrible

    Worst customer service i ever experienced. I acidentally overpaid 3,000 on my account and i have been calling them for a week and no one will even tell me when they will ship the check back to me and i have been begging them to please expedite because i need to pay my mortgage and they are not being helpful!

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  •  
    Reviewed By Bciceros Jul 17, 2017

    "Sorry sir, we can't do that"

    That has been the answer to many questions and requests I've had over the years with this bank. Whether it's them depositing my check into someone else's account and me requesting the funds returned the same business day, putting the wrong amount in my account and withdrawing it twice to make a ton of overdraft fees they would not cover, Talking me into a credit card to improve my credit and then after 2 years of using it and keeping zero balance being told they don't report it to the credit bureau... It is maddening.

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  •  
    Reviewed By crodenberg Sep 9, 2014

    Clueless Security Department

    Commerce Bank has a "Security Department" that routinely cuts off the use of your credit / debit card based on transactions that they aren't comfortable with.

    If their "security reviewers" arent familiar with what you are purchasing, they'll put a hold on your card.

    Unfortunately, most of their "security representitaves" are US midwestern simpletons with little exposure or experience outside of grocery stores and Wal-Mart.

    Probably a good bank if you only want to spend money on milk, eggs and appointments with the hairdersser.

    STAY AWAY from this bank if you use your card for online transactions.

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  •  
    Reviewed By Antoine K. Apr 1, 2014

    Opaque policies

    Hi,

    I have been a customer of CommerceBank for 8 years. Recently, they started putting holds in my credit card payments every month, for no obvious reason. I found myself in the absurd position to be out of money when I do make payments on time (and far more than the minimum required).

    When I asked them about that, they had the nerve to tell me that it was all electronic and that they could do nothing about it.

    I am looking forward to get another credit card so as not to depend on this Kremlin-like bank.

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  •  
    Reviewed By 30 y. Feb 8, 2014

    The Branch Manager is 2 faced and her smile is fake unless she's driving her BMW

    Is this legal?
    The Branch Manager is rude has zero customer skills when she judges your credit rating which was 720 and she deliberate use a 14 year old bankruptcy against me and told me she had to charge more because of it.
    She is a flea, I mean a fee hog bottom line.
    I concur with the other feedback on closing an account here takes 90 days with repeated phone calls to boot.
    She's a joke and has no business being in this position and in time you will find it to be true!

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  •  
    Reviewed By MARY Oct 18, 2013

    Horrible

    This branch is unfriendly and is fully intent on charging exorbitant fees to their personal customers. We have been commerce customers since 2000 and are switching to our credit union. Commerce's interest rates they charge us are high, and the rates on their investments are low. Customer service is lousy and they are "fee happy. "

    their online website is nice, though. That is it's only redeeming factor. Wish i could rate a zero, but i can't.

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  •  
    Reviewed By Marie Oct 9, 2013

    Terrible for small businesses! Their motto, "helping small businesses", is a joke!

    Commerce Bank keeps adding fees to small businesses! Just lately, they have tricked small businesses into using "remote deposit" which is nice for small businesses but it is also very beneficial to commerce that it reduces teller time. But guess what? they want small businesses to Pay for it! What a rip! I will move my accounts elsewhere. to some other bank that really does care about small businesses. If you have a business, stay away from Commerce, such con artists!
    On a side note, the people at the local bank are nice...they can't help it that corporate is greedy!

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