Commerce Bank Locations in Your Area

Hands down worst service I've ever had on a regular basis. Not only was I lied to and misled repeatedly but when the representative saw I was upset about it, she was beyond rude, placed me on hold three different times for no reason for 20-25 minutes EACH time and finally transferred me over to her supervisor Ty, who also astounded me when i realized she too was disrespectful. The following day I had to call to speak with the supervisor again and surprise, surprise I spent the first 6 hours of my work day (I might add) waiting to hear back from the "supervisor", again each time i was put on hold for 15-25 minutes for absolutely NO reason. After letting me know she would call me once my situation was handled to let me know i was good to go, i waited 2 hours before i gave in and called yet AGAIN commerce bank to speak with Ty and was told she had already left for the day and i was screwed. So not only was i lied to but I was treated beyond unfairly and disrespected. Within a short time i will be switching banks and will let EVERYONE i know and will encounter how shitty commerce bank is and has been. I will post something similar to this on every social account i have and on google for the next 6 months so that everyone is aware of the bullcrap this bank tried to pull after being with them for the last 7 years. If you want a good financing company who will take care of you and treat you with the respect any customer deserves i would suggest reviewing finance companies and STAY AWAY FROM COMMERCE BANK!

That has been the answer to many questions and requests I've had over the years with this bank. Whether it's them depositing my check into someone else's account and me requesting the funds returned the same business day, putting the wrong amount in my account and withdrawing it twice to make a ton of overdraft fees they would not cover, Talking me into a credit card to improve my credit and then after 2 years of using it and keeping zero balance being told they don't report it to the credit bureau... It is maddening.

This branch is fine until something goes wrong. Very irresponsible and unprofessional when it comes to accepting blame for their own mistakes. I POLITELY called an employee out on his mishandling of a lost check I had deposited, he stands up and in a raised voice, asks me to leave. THEN threatens to call the police! All while I sat calmly and utterly confused in the chair. As I stood and agreed to leave, he raises his voice and threatens me again! It totally blew my mind, we're happy to be leaving. It's just unfortunate that this bad apple spoils the bunch for the rest of the branches and our opinion.

I received a letter in the mail requesting my signature along with a K-9 form with my birth date and social security number PREFILLED. After numerous calls to Commerce for an explanation, all I get is transferred around. The checking account was opened in 1984 and they stated they have no signature card on file.
Apparently the savings counselor is one of the "senior" members of the staff at the branch that committed this careless act. I find it hard to believe that in today's world of fraud and identity theft, the bank does not have safeguards in place and TRAINING to ever let this happen.

We have never had an account with this bank, and now I know why... We recently purchased a vehicle and the loan is through Commerce Bank, having purchased other cars over the years I expected that I could log in online to make a payment. NOPE! Not possible. Is it 1994 or 2016? This is a joke, right? What bank in 2016 can't you make an online payment with? Your grandpa's bank, aka Commerce Bank. If you have an account with them you can make it through the ATM. Why the hell would you do that? Or you may call the 800 number and be charged $5 to not even speak with a person and make it with a non-Commerce debit card. I really just can't even. We will be looking to refinance with a different bank IMMEDIATELY, and this is only the first payment. It is laughable how ridiculous this is. I pay literally everything online, we don't get paper statements for anything anymore and haven't for years. I don't want to mail checks or go into a branch bank or even call an 800 number. I want to log in, spend 30 seconds paying the bill like I do the 10 other bills and get my life together. I have nothing good to say about this experience at all, and I would never open an account with a bank that is so antiquated and old fashioned. We didn't pick who the loan went through, obviously, but if they tell you it will be Commerce Bank and you care about being able to do things 2016 style, then tell them to keep looking for another lender. My grandpa would probably enjoy banking here, or my 70 year old dad, he still likes to write a check and send snail mail, so this bank is definitely for the blue hairs of the world, anyone else should run away like they are on fire and find somewhere else with technology and a website that fits the needs of 2016, this is not it.

That has been the answer to many questions and requests I've had over the years with this bank. Whether it's them depositing my check into someone else's account and me requesting the funds returned the same business day, putting the wrong amount in my account and withdrawing it twice to make a ton of overdraft fees they would not cover, Talking me into a credit card to improve my credit and then after 2 years of using it and keeping zero balance being told they don't report it to the credit bureau... It is maddening.

Commerce Bank has a "Security Department" that routinely cuts off the use of your credit / debit card based on transactions that they aren't comfortable with.

If their "security reviewers" arent familiar with what you are purchasing, they'll put a hold on your card.

Unfortunately, most of their "security representitaves" are US midwestern simpletons with little exposure or experience outside of grocery stores and Wal-Mart.

Probably a good bank if you only want to spend money on milk, eggs and appointments with the hairdersser.

STAY AWAY from this bank if you use your card for online transactions.

Is this legal?
The Branch Manager is rude has zero customer skills when she judges your credit rating which was 720 and she deliberate use a 14 year old bankruptcy against me and told me she had to charge more because of it.
She is a flea, I mean a fee hog bottom line.
I concur with the other feedback on closing an account here takes 90 days with repeated phone calls to boot.
She's a joke and has no business being in this position and in time you will find it to be true!

This branch is unfriendly and is fully intent on charging exorbitant fees to their personal customers. We have been commerce customers since 2000 and are switching to our credit union. Commerce's interest rates they charge us are high, and the rates on their investments are low. Customer service is lousy and they are "fee happy. "

their online website is nice, though. That is it's only redeeming factor. Wish i could rate a zero, but i can't.