B MyBankTracker Rating

ETRADE

About ETRADE

The E*TRADE FINANCIAL family of companies provides financial services including trading, investing and banking for retail and institutional customers. Securities products and services are offered by E*TRADE Securities LLC (Member FINRA/SIPC). Bank products and services are offered by E*TRADE Bank, a Federal savings bank, Member FDIC, or its subsidiaries.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful ETRADE Bank Customer Reviews

  •  
    M
    Reviewed By martha_doulittle Dec 21, 2015

    non-professional service

    From an old time Etrade client from day#1, service (not even speaking of quality) keep sliding into abyss year after year, 800# is a marathon long wait for un-trained support at best if human answer. Ducking under motto "not on my plate" is best they deal with issues. Emails never answer. Nobody take responsibilities, nobody even honor what they say. Complaints just prolong the agony. Sorry, had enough. Speaking from a top tier client. Farewell ETrade.

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  •  
    M
    Reviewed By Max723 Jan 19, 2014

    Awful

    I tried to open an account at etrade around January 1 2014. My credit bureau has a fraud alert system for security reasons. So I was told I had to mail a copy of my ID and SSN cards.
    I sent it in in a full clear color printer copy.
    I waited a week and called and was told that my SSN card copy was not clear enough in their scanned copy. The guy said I must have faxed it in. No it was not faxed in, it is their scanner problem. Then I was told to fax another copy.
    Since then I have opened an account at Scottrade and TDAmeritrade. TDAmeritrade even just verified over the phone and did not ask for any ID copies.
    So I will agree with the other complaints that these etrade people are incredibly incompetent.

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  •  
    S
    Reviewed By scott76ca Jun 29, 2016

    Customer Service is Awful!

    It has been three weeks and three separate application attempts to fund one of the accounts I opened. This was a roll-over with a substantial amount of money. The form is complicated and each time I filled it out, a representative was on the phone providing specific instructions. After each one was completed it took 3 to 5 days to have them contact me and state that corrections had to be made. The third time I was ticked off but made the changes and faxed it. The fax number the customer service representative gave me was his direct phone number. So when I saw it didn't go through I looked at his contact information and faxed it once again to the correct number. 5 days later when I inquired about the form and roll-over I was told by this same rep that they were waiting for my third application form. I told him it had been faxed as he had asked 5 days earlier. He said he would check and call me back. I suspect he did not want to speak to me again since he found it wherever it was and put it in for processing. Since the money was not in the account I could not make the additional trades I wanted to and it cost me just under $15,000 in one week. Complaints by email don't get answered. I phoned the customer service office yesterday and asked to speak to the compliance officer. They didn't know who that was and said they would call back. Never did. So I plan to file a complaint with the FINRA. Awful and time to change again.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A

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