Fifth Third Bank Locations in Your Area
Fifth Third Bank has 1,207 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.
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Learn more about Fifth Third Bank
Fifth Third Bank was established December 1864. That's more than 150 years ago! It holds assets of 200 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!
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Latest Customer Reviews
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Reviewed By grrrrr Feb 5, 2020
Branch closed
Ive been banking with the bank for a long time. Now they just up and closed the only branch close to me. I've had to switch banks. And the letter they sent to inform me of this was ambiguous; it didn't say they were closing they just said how they had lots of branches to serve me. Now... Im going to have to travel a long way to even close the account because they will continue to charge me for my account. If you are considering banking with this bank ....DON'T
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Reviewed By Tai00Y00 Nov 12, 2019
Credit repair
As a Private Credit repairer, This guy has helped me repaired my small businesses credit scores/Fixed my debt that have difficulty obtaining that money elsewhere. He does provide me with the credit I needed to operate my business. Moreover, he provides funds quickly. His goal is to eliminate the difficulties encountered at traditional lenders and make it easy for anyone to receive financing for their small businesses. With Yurii, bad credit is not an issue. Hes ready to fix them and keep you going.
Contact YURII on: Yurii32@protonmail.com
Call/Text:: (617)729-6872Is this review helpful? -
Reviewed By CustomersRights Nov 9, 2019
Teller at 5/3 Bank ask for SS# to Cash a $50.00 check
I went to a 5/3 bank in Mercer County Ky. With a check from a customer for $50.00, I was told there would be a fee for cashing the check. Which I agreed. Then she said she need my SS# to cash my check. I ask. would a second Identification work? she said no. they need my SS# in case something went wrong with the check. I had a debit card from my bank and another form of identification available. Is this what you call reasonable Identification? I was also charged $5.00 for the $50.00 check. Their website says a $4.00 minimum. AT 1% of the amount. Is this called Banking while Black?
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Reviewed By CustomersRights Nov 9, 2019
Teller at 5/3 Bank ask for SS# to Cash a $50.00 check
I went to a 5/3 bank in Mercer County Ky. With a check from a customer for $50.00, I was told there would be a fee for cashing the check. Which I agreed. Then she said she need my SS# to cash my check. I ask. would a second Identification work? she said no. they need my SS# in case something went wrong with the check. I had a debit card from my bank and another form of identification available. Is this what you call reasonable Identification? I was also charged $5.00 for the $50.00 check. Their website says a $4.00 minimum. AT 1% of the amount. Is this called Banking while Black?
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Reviewed By advanoort Jun 18, 2018
Down go the next decade of my finances
In December a $25 charge on my account ran twice instead of once as it should have, ruining my finances for the next decade with the help of 53rd bank and their customer service.
I started the day with $45 dollars in my account, ran a charge for $25, then ran one for a few dollars of drinks and one for a $5 meal. Should have left me with around $12 right? Wrong. The $25 charge ran twice, which I would have expected to cause one overdraft putting my account at around negative $45, and I would have been bitter but could have paid that. Instead, at the end of the day, 53rd reordered my purchases from largest to smallest (which was my job to know it did, since it's in the fine print) causing the second $25 charge, the $5 charge, and the $3 charge to all be overdrafts, and leaving my account at whooping negative $130 dollars by the next morning all because of a charge I didn't make. Well I'm poor because of college, and I didn't have the funds to pay that off, so I called the dispute line immediately to explain what happened and that my account should actually still have about $6 in it, and they reversed a fee as a sign of good faith and told me they would freeze my account and investigate the double charge. An auto payment hit before my account was fixed, and to my astonishment it hit my account as though it was never blocked, incurred the $37 overdraft fee, then tried pulling the same money twice more that day incurring the fee twice more and causing the problem to snowball dramatically and quickly. I called customer service in a panic, and they only then deemed it necessary to explain that e-checks (when a company charges you using an account and routing number) cannot be blocked, and there is nothing I or the bank could do to stop anyone with that information from pulling from my account and incurring more fees, so for the next three months I was forced to helplessly watch my account get more and more negative while I was in the process of a move and a job change waiting to hear back about my dispute. Finally I got impatient and went in to a branch to inquire about my dispute, and found that ONE HAD NEVER BEEN OPENED AT ALL, AND MY ACCOUNT HAD BEEN SOLD TO COLLECTIONS WITHOUT MY HAVING BEEN CONTACTED. From here I demanded a dispute be opened and the collections agency agreed to wait for the dispute to process, and Fifth Third denied me on the grounds "the purchase matches past spending habits"... Well yeah, it's an exact duplicate of a purchase I DID make, of COURSE it matches past purchases, it matches one of them identically! At this point I had been reported to their e-check system and was unable to open a bank account at any bank I could find in the US. I still don't have one 6 months later because I can't pay bills to catch up on finances without a bank account; some places ONLY accept bank information for payment. My credit score had been destroyed by the written off account and all its fallout as well, and I was getting very desperate, so I sought out a manager and requested he send in a complaint addressing the fact that a dispute was never opened and my account was sold off while I thought the double charge was being researched. They replied by mail 2 weeks later, simply saying that my case was already reviewed and is still denied, leaving me with no indication they even addressed the new information to the case. Because of difficulties paying bills with no bank account and massive amounts of fees incurred both through 53rd and all parties who tried pulling from my 53rd account during that time, and due to the way 53rd bank handled the problem, that one-time double-charge has cost me thousands of dollars in damages already, and I still have not been able to resolve or pay the account, and still am not able to open one seemingly anywhere in the US to work on correcting my finances or even PAYING OFF THE AMOUNT 53rd sold to collections, as I have to request for friends to make payments for me out of their bank accounts and pay them back in cash to pay any bills that can't be paid in cash. (Quite a few these days).Is this review helpful? -
Reviewed By trook33 Feb 12, 2018
Non customer check cash charge
Heres my story...I sold a camper to a friend. They wrote a check off of their Fifth third account. I dont bank there so I went to the closest branch 22 miles from my home only to be charged $25.00 to cash THEIR CUSTOMERS CHECK...literally got robbed at their branch by their teller for $25.00. Assistant Manager has attitude to boot. Too bad so sad its our way of recouping fees from non customers...what FEES.??? Total SCAM...Ohio is thinning the herd for sure the branches are closing and disappearing everyday. Worst bank ever.
@FifththirdIs this review helpful?
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Reviewed By tristesm Sep 22, 2016
Horrible customer service everytime
Unauthorized payment transaction was posted on a my statement I called 5/3 right away they wanted to charge me a fee for the a stop payment that I had nothing to do with. The supervisor I spoke to never followed thru the stop payment all he did was post it to the following week. a conference call was made with all parties present both parties agreed to it be a mistake and a stop payment should be done and authorized by the 5/3 supervisor. 5/3 did nothing to protect its own customer, 5/3 is nothing but a joke of a bank. Denied stop payment requests, and overdraft fees. I spoke with someone just about every two days within the past two weeks with no resolution. It was suggested that I close the current and open a new account....same issue. I regret the day I walked into 5/3. Consumer be ware keep your money and savings away from 5/3 bank.
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Reviewed By YldCrd Apr 30, 2015
They find reasons to charge fees
I have been banking with 5th 3rd for at least 10 years. I have found that they look for methods to accrue fees on your accounts. Today was the latest attempt; I logged into the bank at 1 am and noticed that it showed a positive balance over $300.00, to be safe I moved $630.00 from savings to assure an adequate balance to cover any outstanding charges. I wake up to find they have charge me $148.00 in over draft fees. When I called and questioned this I was informed that it was not relevant that I showed a positive balance when I transferred money, they would take the fees anyway. When I pointed out that I was on disability and a fixed income and I had made the transfer in good faith to avoid possible conflicts, they offered to eliminate 1/2 of the fees. When I questioned further and pointed out the timing, I was informed that it didn't matter. I have determined that the bank cares only for profit and not for the customer, I and will be changing banks as soon as possible.
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Reviewed By Stay_Away Dec 27, 2014
Stay away
I wish that I could give it a zero star (or better yet a negative start rating).
Fifth Third online absolutely stinks. I have a car loan with them via the car dealership and would like to log in and see what my payment status and payoff amount are. Guess what... Can't find any way to do so. The only way that I can find is if I have a savings or checking account with them.
Based on this I have absolutely no interest in opening an account with them.
Another reason for the poor rating is the statement book is lousy. Each payment sheet has a {"On Time" - Due on or before date} as well as a {"Late" Payment - Pay on or after } date. There's a 2-week delta between the two. One would think that they would be consecutive days. For instance if you didn't pay by the 17th then the late payment would be on the 18th. If there's a two week delta then what if I pay AFTER my "Due" date but before my LATE payment date? Do I pay the increased amount or not?
There were two times that I missed the "Due" date by a couple of days but made the "Late" date by 12 days. Next thing I know is they're calling me busting my a55 about this.Oh yeah, that's right, I said statement book. Hmmm, any other car loan that I've had has had the option of accessing the account online (even if I didn't have another account with them. Imagine that, being able to access a loan online. How pathetic that they do not offer this.
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Reviewed By Beachedwoody Jul 8, 2019
Online banking
This bank had been good till last month. They have messed up my payment account 2 months in a row and withdrawing an unauthorized payment. I will be looking to refinance at another bank. Their online payment option could use some help.
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Reviewed By karenkaren Oct 19, 2017
worst customer service
I would stay away from banking, getting a mortgage or home equity loan from them. I have a bank account (or had) and have a home equity loan (which I will be refinancing out of).
Here is my experience: First off my first statement was sent to the wrong address - thank god for the US postal service who know the regular customers. It took me a while to get the correct address changed in the system even though all mortgage docs were correct. Then when I went to the bank to take cash out of my home equity loan for some home improvements the teller told me i could not take out cash!! What! so I had to go to the bank where all of my money actually is and get cash - not sure why I needed a home equity loan then?? I then proceeded to set up a direct payment with an account I had opened at Fifth Third for this purpose and a few months later I get a notice of a late pay!! How can that be when I have more then enough money in the account and a direct withdraw set up.. I guess the banker put a fixed amount monthly so when my adjustable payment was due it did not cover the full amount. WHo or why would someone set up a direct withdraw on a fixed amount knowing their payments can change monthly?? So I go to the bank to get it fixed and literally sat with the banker for 20 minutes because he could not even get through to someone in his own office! He told me to come back later while he worked on it. I went back later that day and he really was unable to get anything done (he was very nice and I know he tried to be helpful but was unable to be) So I made my HE loan payment with him and closed out my accounts and stopped auto pay . Then I had to call in and try to get this taken care of. They even tried to charge me a late fee. Finally I got on the phone after being disconnected 6 times I was able to speak to someone. It turns out the payment I was told to make at the bank was incorrect!! SO now I am still short (off by $7.00) so I have to go back to the bank and pay the difference so it does not get reported on my credit report (hopefully it wont!!) and the person on the phone had to cancel the Direct withdraw, you would have thought the banker would have done that for me as I told him I was going to cancel this and he helped me close my accounts. Wow does anyone know what they are doing there?? Very poor customer service and way to many issues to trust them with my money!!! Stay awayIs this review helpful? -
Reviewed By bhamill12 May 19, 2017
Negligent
This bank purchased my mortgage from another institution over a month ago and is yet to produce a statement. I have already paid a payment and have requested a statement several times. Now they ignore my inquiries. They told me today that they haven't yet received the loan information from my previous lender yet they are receiving payments from me... Seems wrong.. very odd outfit. Wish my mortgage was not sold to them. They are irresponsible.
Is this review helpful?
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Reviewed By Tai00Y00 Nov 12, 2019
Credit repair
As a Private Credit repairer, This guy has helped me repaired my small businesses credit scores/Fixed my debt that have difficulty obtaining that money elsewhere. He does provide me with the credit I needed to operate my business. Moreover, he provides funds quickly. His goal is to eliminate the difficulties encountered at traditional lenders and make it easy for anyone to receive financing for their small businesses. With Yurii, bad credit is not an issue. Hes ready to fix them and keep you going.
Contact YURII on: Yurii32@protonmail.com
Call/Text:: (617)729-6872Is this review helpful? -
Reviewed By advanoort Jun 18, 2018
Down go the next decade of my finances
In December a $25 charge on my account ran twice instead of once as it should have, ruining my finances for the next decade with the help of 53rd bank and their customer service.
I started the day with $45 dollars in my account, ran a charge for $25, then ran one for a few dollars of drinks and one for a $5 meal. Should have left me with around $12 right? Wrong. The $25 charge ran twice, which I would have expected to cause one overdraft putting my account at around negative $45, and I would have been bitter but could have paid that. Instead, at the end of the day, 53rd reordered my purchases from largest to smallest (which was my job to know it did, since it's in the fine print) causing the second $25 charge, the $5 charge, and the $3 charge to all be overdrafts, and leaving my account at whooping negative $130 dollars by the next morning all because of a charge I didn't make. Well I'm poor because of college, and I didn't have the funds to pay that off, so I called the dispute line immediately to explain what happened and that my account should actually still have about $6 in it, and they reversed a fee as a sign of good faith and told me they would freeze my account and investigate the double charge. An auto payment hit before my account was fixed, and to my astonishment it hit my account as though it was never blocked, incurred the $37 overdraft fee, then tried pulling the same money twice more that day incurring the fee twice more and causing the problem to snowball dramatically and quickly. I called customer service in a panic, and they only then deemed it necessary to explain that e-checks (when a company charges you using an account and routing number) cannot be blocked, and there is nothing I or the bank could do to stop anyone with that information from pulling from my account and incurring more fees, so for the next three months I was forced to helplessly watch my account get more and more negative while I was in the process of a move and a job change waiting to hear back about my dispute. Finally I got impatient and went in to a branch to inquire about my dispute, and found that ONE HAD NEVER BEEN OPENED AT ALL, AND MY ACCOUNT HAD BEEN SOLD TO COLLECTIONS WITHOUT MY HAVING BEEN CONTACTED. From here I demanded a dispute be opened and the collections agency agreed to wait for the dispute to process, and Fifth Third denied me on the grounds "the purchase matches past spending habits"... Well yeah, it's an exact duplicate of a purchase I DID make, of COURSE it matches past purchases, it matches one of them identically! At this point I had been reported to their e-check system and was unable to open a bank account at any bank I could find in the US. I still don't have one 6 months later because I can't pay bills to catch up on finances without a bank account; some places ONLY accept bank information for payment. My credit score had been destroyed by the written off account and all its fallout as well, and I was getting very desperate, so I sought out a manager and requested he send in a complaint addressing the fact that a dispute was never opened and my account was sold off while I thought the double charge was being researched. They replied by mail 2 weeks later, simply saying that my case was already reviewed and is still denied, leaving me with no indication they even addressed the new information to the case. Because of difficulties paying bills with no bank account and massive amounts of fees incurred both through 53rd and all parties who tried pulling from my 53rd account during that time, and due to the way 53rd bank handled the problem, that one-time double-charge has cost me thousands of dollars in damages already, and I still have not been able to resolve or pay the account, and still am not able to open one seemingly anywhere in the US to work on correcting my finances or even PAYING OFF THE AMOUNT 53rd sold to collections, as I have to request for friends to make payments for me out of their bank accounts and pay them back in cash to pay any bills that can't be paid in cash. (Quite a few these days).Is this review helpful? -
Reviewed By karenkaren Oct 19, 2017
worst customer service
I would stay away from banking, getting a mortgage or home equity loan from them. I have a bank account (or had) and have a home equity loan (which I will be refinancing out of).
Here is my experience: First off my first statement was sent to the wrong address - thank god for the US postal service who know the regular customers. It took me a while to get the correct address changed in the system even though all mortgage docs were correct. Then when I went to the bank to take cash out of my home equity loan for some home improvements the teller told me i could not take out cash!! What! so I had to go to the bank where all of my money actually is and get cash - not sure why I needed a home equity loan then?? I then proceeded to set up a direct payment with an account I had opened at Fifth Third for this purpose and a few months later I get a notice of a late pay!! How can that be when I have more then enough money in the account and a direct withdraw set up.. I guess the banker put a fixed amount monthly so when my adjustable payment was due it did not cover the full amount. WHo or why would someone set up a direct withdraw on a fixed amount knowing their payments can change monthly?? So I go to the bank to get it fixed and literally sat with the banker for 20 minutes because he could not even get through to someone in his own office! He told me to come back later while he worked on it. I went back later that day and he really was unable to get anything done (he was very nice and I know he tried to be helpful but was unable to be) So I made my HE loan payment with him and closed out my accounts and stopped auto pay . Then I had to call in and try to get this taken care of. They even tried to charge me a late fee. Finally I got on the phone after being disconnected 6 times I was able to speak to someone. It turns out the payment I was told to make at the bank was incorrect!! SO now I am still short (off by $7.00) so I have to go back to the bank and pay the difference so it does not get reported on my credit report (hopefully it wont!!) and the person on the phone had to cancel the Direct withdraw, you would have thought the banker would have done that for me as I told him I was going to cancel this and he helped me close my accounts. Wow does anyone know what they are doing there?? Very poor customer service and way to many issues to trust them with my money!!! Stay awayIs this review helpful?
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Reviewed By Pack1987 May 21, 2016
Useless
This entire bank branch is one of least helpful collections of people I have ever had to work with in a "professional" organization. They say one thing and then 5 minutes later will say something totally different. Their "banker" barely speaks English and has a difficult time performing simple tasks. Their "head teller" wasn't any better and I have seen no other signs of leadership whatsoever. I have had a fifth third (previously Old Kent) account for over 28 years and have only remained loyal due to a grandparent who previously was on the board but as years have passed I have been repeatedly disappointed by this organization and their lack of knowledge, ease, and satisfaction as a business. Will definitely be taking mine and my family's business elsewhere.
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Reviewed By lesinnash Dec 1, 2015
They aren't Honoring Deposits
I made a deposit yesterday which posted yesterday and they did not honor the full deposit first before the debits were made, and charged me an overdraft fee today. I called to tell them that they have always honored the deposits first before the debits, especially when I have deposited before 12 pm and they tried to tell me that they didn't, only $100 of the deposit. Obviously I have never had this problem before- I've always had all of my debits covered the same day when I have deposited before 8 pm - way before the banks were closed. They are obviously stealing people's money for no reason and I am switching banks for this reason. They will not be around much longer with this treatment of their customers trying to 'gaslight' them into thinking they are wrong.
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Reviewed By umpqua5 Sep 8, 2015
No accountability
Had my mortgage through them (not our choice). Paid the mortgage off, called to confirm new address to mail me by escrow check back. Called when no check in 2mos, they had the address wrong but refused to expedite issuing a new check. Stating another 20-30 days. Hijacking the money to earn interest. Who needs 30 days to issue a check?
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