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I saw a faulty charge on my credit card, and have been away from my home address doing 3 months of work. 5/3 wouldn't send a new credit card directly to the address I needed it at, so it had to be mailed to my home address and then my mom would forward it to me. Fast forward a month later and two replacement cards that never arrived, and I've been doing work in Alaska with no credit card for 45 days. All because someone at 5/3 doesn't know how to us USPS correctly. Oh and I still don't have that replacement credit card.

Fifth Third Bank offered me a balance transfer offer that included a "special" 3% balance transfer fee (many credit card companies offer 0% balance transfer fees) and 0%, 12 month APR. I was given checks to use to take advantage of the balance transfer offer. The checks expired May 25, 2017. I issued a check to another creditor to resolve a balance before the check expiration date. Fifth Third Bank claims the check was processed by the other creditor after May 25, 2017. They did not offer me the balance transfer offer and ultimately charged me their standard 4% balance transfer fee ($180) and standard 19% interest charges on the balance transferred to my account, resulting in $257.99 in interest. I have a credit score of over 750 and could've pay off my entire balance at a slight inconvenience. I wouldn't have taken their offer if the marketing was clear and I knew they would make every attempt to postpone the processing of their balance transfer offer check.