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First Citizens Bank Locations in Your Area

First Citizens Bank has 557 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about First Citizens Bank

First Citizens Bank was established December 1897. That's more than 100 years ago! It holds assets of 32.1 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 8%. Lower is better!

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First Citizens Bank Branches Customer Reviews

(29 Reviews)
2 out of 5 stars
See all 29 customer reviews ›
  • P
    Reviewed By pamelahoyt Aug 25, 2016

    Busineses Don't bother - Horrible customer service

    I've been with First Citizens with the 2 business that I am co-owner of in Greenville for many years. For a bank that was founded on "helping small businesses grow and suceed" they are quite comical since they are not helpful at all. A bank should partner with a business to help and work with them. Instead I have had years of battling every little incident and constantly hear them pass the problem off to someone else. If my business should encounter a problem with credit card processing, online access, account withdrawals, etc, I always felt like there was NO help to be found at First Citizens. Are we just not BIG enough? One company has been in business for 52 years and the other for 8 years - we're doing something right! As much of a headache as it is, I will move both companies to a bank that is helpful and not such a robot. Year after year - No help - EVER! There are much better banks out there! Run from the Augusta Road Branch.

    I wish I had bothered to look at online reviews sooner. I cannot believe the number of sites that rate them a 1 star consistently. Obviously, they are used to this type of outcome since I told Kendra (branch) that I planned to post my experiences of terrible customer service on every media outlet I could find and she replied, "Okay!" The branch manager, Lesley Baker, which has never bothered to meet me did not care to speak to me herself... wow, great business service!
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  • D
    Reviewed By DonnaHughes Aug 14, 2016

    No help with a LIEN RELEASE!

    My boat has been paid off for YEARS~!!!! I have been trying 2 get a lien release on a boat for WEEKS from First Citizens Bank, & they will NOT RESPOND. Can u help?
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  • G
    Reviewed By Guy_P_Drumm Jul 17, 2016

    First Citizens in Lacey, WA is FANTASTIC!

    Let me start by saying that I LOVE that the tellers all know me and treat me more like a friend than a customer!
    The tellers coming in that don't know me; Get familiar with me in short order, AND I get a PERSONALLY Signed Birthday Card every year! :-D

    I was not happy at first, that Venture Bank (which was also very good!) was taken over by First Citizens; But they won me over!

    I have had a few issues which resulted in Over-Draft Fees. Some were not my fault; Some were dumb over-sights on my part.
    If the problem was not actually my fault; The fee was forgiven, and I was helped to "Fix" things!
    A couple of times that I DID screw up; The fee was forgiven, as it was understood HOW I screwed up, and I was warned that it was a "One Time" Forgiveness! (I learned!)

    The way EVERYONE smiles at you, and makes you feel as though you matter, and they care, and they go "The extra mile!" . . . I will never change banks! :-D

    It is a shame that I see First Citizens has not gotten a lot of good reviews NATIONALLY; But the Lacey Branch is FANTASTIC!!! (Yelm is good too, but no match!)

    Sincerely,
    Guy P Drumm
    Precision Piercing
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