B+ MyBankTracker Rating

First Citizens Bank Locations in Your Area

First Citizens Bank has 560 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about First Citizens Bank

First Citizens Bank was established December 1897. That's more than 100 years ago! It holds assets of 33.8 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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First Citizens Bank Branches Customer Reviews

(31 Reviews)
2 out of 5 stars
See all 31 customer reviews
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    O
    Reviewed By One2go Apr 14, 2017

    Wish I had gone somewhere else!

    I have a business account for probate with this awful bank. One branch had people that didn't know how to do anything with this type of account so we went to another branch in the same town and I did have a good experience with the nice lady who helped me open the account. But soon, trying to deposit a check from an insurance company (less than $5000), they wanted to put a hold on it. This is a very large insurance company so we cashed it at the bank it was drawn on and then deposited it at this "bank". Then a very large check from a law firm for a house sale and the teller was very rude and put a hold of seven business days on it. This bank is very big on "holds" on your money but the insult comes with the rude teller you get. I will close this account asap and I hope everyone else stays away also! Any other bank would be better. If I could give less than 1 star, I would!

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    D
    Reviewed By drsherry Mar 28, 2017

    love these people

    I have used this bank for many years and I love it. During the crash when money was tight, they were solid. The people all know me and are approachable and nice.

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    P
    Reviewed By pamelahoyt Aug 25, 2016

    Busineses Don't bother - Horrible customer service

    I've been with First Citizens with the 2 business that I am co-owner of in Greenville for many years. For a bank that was founded on "helping small businesses grow and suceed" they are quite comical since they are not helpful at all. A bank should partner with a business to help and work with them. Instead I have had years of battling every little incident and constantly hear them pass the problem off to someone else. If my business should encounter a problem with credit card processing, online access, account withdrawals, etc, I always felt like there was NO help to be found at First Citizens. Are we just not BIG enough? One company has been in business for 52 years and the other for 8 years - we're doing something right! As much of a headache as it is, I will move both companies to a bank that is helpful and not such a robot. Year after year - No help - EVER! There are much better banks out there! Run from the Augusta Road Branch.

    I wish I had bothered to look at online reviews sooner. I cannot believe the number of sites that rate them a 1 star consistently. Obviously, they are used to this type of outcome since I told Kendra (branch) that I planned to post my experiences of terrible customer service on every media outlet I could find and she replied, "Okay!" The branch manager, Lesley Baker, which has never bothered to meet me did not care to speak to me herself... wow, great business service!

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