First Citizens Bank Locations in Your Area

First Citizens Bank has 541 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about First Citizens Bank

First Citizens Bank was established December 1897. That's more than 100 years ago! It holds assets of 34.4 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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Latest Customer Reviews

  •  
    Reviewed By Akelley65 Dec 20, 2017

    John's Creek branch

    Went to this location to cash my bonus check today. Teller says of the large amount, she will have to call my office to verify check number and amount. Even after verifying with the owner of the company, who also signs all paychecks every week and 45 minutes later, manager comes out to say she doesn't feel comfortable cashing my check, after the teller has already stated they didn't have enough money on hand to cash it. What bank doesn't keep more than 20k on hand? This bank is a joke. Pass them up...

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  •  
    Reviewed By SmallBizOwner Sep 6, 2017

    NOT Small Business friendly at all. Unethical bunch of Liars.

    After I read hundreds of complaints against FCB, I have to post that we are right now escalating investigation complaint against them for dubious & deceitful practices, as we deal through the Bethlehem (Hickory, NC) and Viewmont (Hickory, NC) branches for some years now.

    Not only has the new digital banking system launched last October been a hastle, but as many others post here regarding business problems, I have told branch managers at both offices they need to save money and remove the nice banners and signs in lobbies about how they care about small business- because that is far from the truth and this bank is NOTHING what its original proprietors set out to make it long ago. NEVER once have either branch manager given care to our customers or who we do business with locally and a base of approx 500 returning customers for our contracting services annually...

    We have an FDIC complaint and investigation going on and also FINRA told us they were hit recently with $Million fine for similar practices hurting another business.

    Our situation began in May, 2017 as a business LOC was set for its 2 year reset. Last period they increased it yet left my interest rate at 8% where it has been for 6 years running now. We have total of (6) various accounts with this bank even. NEVER late on anything, always paying higher principle payments on various lines we do have with them in fact, always in good standing.

    But in May, we expected the business LOC to continue as always, but no! They decided not to renew it, yet stated they were taking the outstanding draw on that Line and converting it to 3 year fixed % loan at 3% higher rate! What the hell we said. Then they argued and did things against our wishes even, and the original loan they offered us, they said we took too long to accept terms, so hit our credit reports with default on a loan! All along the business LOC still showed active on the website with our other accounts, we kept making payments by due dates as it stated which FCB took out interest each time, etc..

    We asked questions, demanded answers, and the branch managers acted like robots saying hardly anything except that if we signed the new conversion loan terms, they would remove late fees. The damn wording in this loan contract had I signed it stated I as the customer demanded to end my LOC and convert it to a fixed rate loan! What??? Why would any business want a line established closed up?? It hurts their business operations. We NEVER asked to end our business LOC at all. THEY (FCB) decided to do this and try to entrap us into collecting higher % rate as they knew how successful and well our local small business has been doing. This made no sense . We felt like we were being extorted or blackmailed hearing this. My wife then contacted FINRA which contacted the OCC (Office of the Comptroller of the Currency) and then NC Bank Commissioners' office where this thing is held in limbo as we wait on FDIC results. Then after many days arguing FCB came back at us with new documents for a Promissory Note now for us to sign saying we promised to repay the outstanding LOC balance within 3 years, but interest left at the 8% which the LOC was always at. But by this time, another 30 days goes by, FCB hits our credit reports still again with late fees and default and this is all wrong to see! They drove my credit score down about 200 points damnit with 6 hits on my credit report between June & August 2017! This is criminal, malicious, and wrong! The LOC which still showed active we kept making payments on monthly to be safe and not until early August did this new Promissory Note take effect and show on their system and the LOC finally disappeared. But my credit score has been brutally attacked by these idiots and they think they did nothing wrong... I am now worried with all my established vendor accounts we have in place who many do annual report pulls for our business accounts that this will further affect my business and quite possibly put me out of business!

    We are searching for a lawyer at this time.

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  •  
    Reviewed By One2go Apr 14, 2017

    Wish I had gone somewhere else!

    I have a business account for probate with this awful bank. One branch had people that didn't know how to do anything with this type of account so we went to another branch in the same town and I did have a good experience with the nice lady who helped me open the account. But soon, trying to deposit a check from an insurance company (less than $5000), they wanted to put a hold on it. This is a very large insurance company so we cashed it at the bank it was drawn on and then deposited it at this "bank". Then a very large check from a law firm for a house sale and the teller was very rude and put a hold of seven business days on it. This bank is very big on "holds" on your money but the insult comes with the rude teller you get. I will close this account asap and I hope everyone else stays away also! Any other bank would be better. If I could give less than 1 star, I would!

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