First National Bank Locations in Your Area
First National Bank has 369 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely uses an ATM network, but we are not aware of it.
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Learn more about First National Bank
First National Bank was established February 1864. That's more than 150 years ago! It holds assets of 37.3 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!
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Latest Customer Reviews
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Reviewed By tstubbs78 Mar 13, 2019
TERRIBLE CUSTOMER SERVICE
Continue reading...Lately when visiting the branch, Ive had the worst experience ever and Im thinking about closing my account. The last time I went to the branch in Cary, the teller Emily was rude to me about holding up her line in drive thru. This time i worked diligently to make sure I had my things in order so not to hold up the line only to find out this time my deposit was incorrectly put in. Upon calling the branch, Emilys voice on the other end let me know that she was annoyed and seemed to have an attitude eventhough she knew she had messed up my account! She said she would fix it but I was left with the feeling that she could careless. Ive had ENOUGH of bad customer service. If you dont want to work with the public then find another line of work.
Is this review helpful? -
Reviewed By goldyml Mar 12, 2019
Greedy bank with terrible service
Continue reading...I became a donor for this bank because they purchased the community bank that I was a customer of. They changed my senior account and started charging me $19.00 per month. When I called and left a message, I received no call back and just got a credit posted for a small portion of the fees.
Then, they didn't change my address, so all communication was going to an old address that I had changed at the bank. So when they mailed me about insurance for a HELOC, it got returned and I got no charge. So the bank charged me $178 without my knowledge.
Now I sold the house that the HELOC was secured for. When I paid it off, they simply held the money in their account, claiming they didn't receive it, until I had an attorney contact them. Then we had another issue, and they are again holding some of my money.
And they still are not communicating in any way.
There is more, but suffice it to say this is a greedy bank who only wants to collect fees. There are way too many choices to choose this bank. I would recommend looking elsewhere.
Is this review helpful? -
Reviewed By Eschericia Jan 4, 2018
Surprised by treatment
Continue reading...My husband and I have had accounts with FNB for years with no problems or issues. The tellers at this branch ,however, lack customer relation skills. I went into this branch to deposit cash and I had some wrapped coin. I have gone to different FNB banks with wrapped coin and have never had a problem. The teller said she would not accept my 5 dollar coin wrappers because she felt they weren't consistent. I suggested taking one of those wrappers and count it. That was not done. I took all of the cash back and opened up a new account with another bank with no issue and will shortly be closing accounts with FNB. It is unfortunate that there is no consistency among the branches.
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Reviewed By speedislife Sep 12, 2017
Insane fees & no flexibility
Continue reading...My account got overdrawn by $2. It has never been overdrawn before. The day I found out about it, I made a cash & check deposit and called their "customer service" department to complain that $49 in overdraft fees for a $2 overdraw is excessive and unreasonable. Their answer - it's the bank's policy and they would not reverse even some of the charges. Since they bought Metro Bank they have cut hours, cut services, and have inflexible policies even for good, long time customers. I'll be finding a new bank and recommend you find a different one, too. BTW, how does FNB get a B+ rating on this site when every review they've received except one is one star?
Is this review helpful? -
Reviewed By barbbrant Jun 14, 2016
Beware of the fees - no stars here
Continue reading...If you close your account or don't use it often beware of all the fees.
Pay off your loan early - 1 to 5% of the balance
Dormant fee - $10 a month
Overdraft because you forgot to tell someone/or it wasn't changed in time: $38 plus $8/dayAnd you don't know this ahead of time unless you read their manual.
Check out Credit Unions - much better
Is this review helpful? -
Reviewed By JMILLS Mar 23, 2016
RUN !!
Continue reading...Do I have to give a star?
Chances are, if you are used to Metro Bank policies, you will justifiably be discouraged by FNB's policies. Here are some of the differences:
1. FNB will cover debit card automatic payments if you do not have the funds available and then charge you $37.00 in ODFs. Metro simply denied payment and didn't charge anything. (If you had payments set up as EFT or ACH, then yes they would charge you and cover it.)
2. FNB charges $2.00 for all non-FNB ATM withdraws in addition to the ATM company's charge. Metro gave the first 4 non-ATM withdraws free each month.
3. FNB does not carry bank card stock so you cannot get a new bank card printed right at your branch. Metro offered this fantastic service to all members.
4. FNB only offers notary services for financial documents related to them. Metro and most other banking institutions offer this to members free of charge, for most documents.
5. Horrible online customer service. I send an online message to FNB yesterday and still have not received a response. Metro sent me a response, no matter how negative my message was, within the hour.
_Admittedly Metro Bank has spoiled me in many ways. Some might say.. well my bank has the same policies and they always have, its not really anything to complain about. I beg to differ.
As consumers, we have choices, even in banking. Federal Credit Unions are a wonderful alternative to big corporate banks. Their services are better, fees are lower, and their lending rates are lower and more flexible.
Metro bank was one of the few "modern" banks that offered modern services like the in branch bank card printing. Convenient right?
Farewell Metro Bank you will be missed.... and I won't let the door hit me on the way out of First National Bank that is for sure!
Members 1st... thank you for taking me on and securing my loans, my savings account, and my checking account. To hell with those other nickle and dimers.Is this review helpful?
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Reviewed By JMILLS Mar 23, 2016
RUN !!
Continue reading...Do I have to give a star?
Chances are, if you are used to Metro Bank policies, you will justifiably be discouraged by FNB's policies. Here are some of the differences:
1. FNB will cover debit card automatic payments if you do not have the funds available and then charge you $37.00 in ODFs. Metro simply denied payment and didn't charge anything. (If you had payments set up as EFT or ACH, then yes they would charge you and cover it.)
2. FNB charges $2.00 for all non-FNB ATM withdraws in addition to the ATM company's charge. Metro gave the first 4 non-ATM withdraws free each month.
3. FNB does not carry bank card stock so you cannot get a new bank card printed right at your branch. Metro offered this fantastic service to all members.
4. FNB only offers notary services for financial documents related to them. Metro and most other banking institutions offer this to members free of charge, for most documents.
5. Horrible online customer service. I send an online message to FNB yesterday and still have not received a response. Metro sent me a response, no matter how negative my message was, within the hour.
_Admittedly Metro Bank has spoiled me in many ways. Some might say.. well my bank has the same policies and they always have, its not really anything to complain about. I beg to differ.
As consumers, we have choices, even in banking. Federal Credit Unions are a wonderful alternative to big corporate banks. Their services are better, fees are lower, and their lending rates are lower and more flexible.
Metro bank was one of the few "modern" banks that offered modern services like the in branch bank card printing. Convenient right?
Farewell Metro Bank you will be missed.... and I won't let the door hit me on the way out of First National Bank that is for sure!
Members 1st... thank you for taking me on and securing my loans, my savings account, and my checking account. To hell with those other nickle and dimers.Is this review helpful? -
Reviewed By Teacherdude0921 Nov 8, 2014
Fees And Unannounced Charges
I have been a long time customer. Recently i payed off a loan. They charged me $70 to complete the loan. I was never told a charge would apply. My girlfriends daughter was charged $12 on a savings account unfairly. This bank has become terrible.
Is this review helpful? -
Reviewed By fnbsucks Aug 27, 2014
FNB First National Bank just a rude unprofessional bank
Continue reading...Been a member since it was Parkvale but they got bought out by First Nation Bank. So I wrote a check for $40 co-pay , same day went and deposited a money order for $30 thru the ATM thinking no big deal. Next day the check hit and they charged me $37 NSF fee because even though I made the deposit and it was on the ledger , it was thru the ATM and said it wouldn't be available until midnight the next day. Really? This little rediculous transaction is now costing them 4 customers. My father already dropped them awhile ago and I know they don't care but save yourself the hassle and get with a good credit union or a more personal and friendly bank like Slovenian Savings and Loan. Yes the same day.
Is this review helpful?
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Reviewed By goldyml Mar 12, 2019
Greedy bank with terrible service
Continue reading...I became a donor for this bank because they purchased the community bank that I was a customer of. They changed my senior account and started charging me $19.00 per month. When I called and left a message, I received no call back and just got a credit posted for a small portion of the fees.
Then, they didn't change my address, so all communication was going to an old address that I had changed at the bank. So when they mailed me about insurance for a HELOC, it got returned and I got no charge. So the bank charged me $178 without my knowledge.
Now I sold the house that the HELOC was secured for. When I paid it off, they simply held the money in their account, claiming they didn't receive it, until I had an attorney contact them. Then we had another issue, and they are again holding some of my money.
And they still are not communicating in any way.
There is more, but suffice it to say this is a greedy bank who only wants to collect fees. There are way too many choices to choose this bank. I would recommend looking elsewhere.
Is this review helpful?
-
Reviewed By goldyml Mar 12, 2019
Greedy bank with terrible service
Continue reading...I became a donor for this bank because they purchased the community bank that I was a customer of. They changed my senior account and started charging me $19.00 per month. When I called and left a message, I received no call back and just got a credit posted for a small portion of the fees.
Then, they didn't change my address, so all communication was going to an old address that I had changed at the bank. So when they mailed me about insurance for a HELOC, it got returned and I got no charge. So the bank charged me $178 without my knowledge.
Now I sold the house that the HELOC was secured for. When I paid it off, they simply held the money in their account, claiming they didn't receive it, until I had an attorney contact them. Then we had another issue, and they are again holding some of my money.
And they still are not communicating in any way.
There is more, but suffice it to say this is a greedy bank who only wants to collect fees. There are way too many choices to choose this bank. I would recommend looking elsewhere.
Is this review helpful? -
Reviewed By Eschericia Jan 4, 2018
Surprised by treatment
Continue reading...My husband and I have had accounts with FNB for years with no problems or issues. The tellers at this branch ,however, lack customer relation skills. I went into this branch to deposit cash and I had some wrapped coin. I have gone to different FNB banks with wrapped coin and have never had a problem. The teller said she would not accept my 5 dollar coin wrappers because she felt they weren't consistent. I suggested taking one of those wrappers and count it. That was not done. I took all of the cash back and opened up a new account with another bank with no issue and will shortly be closing accounts with FNB. It is unfortunate that there is no consistency among the branches.
Is this review helpful? -
Reviewed By barbbrant Jun 14, 2016
Beware of the fees - no stars here
Continue reading...If you close your account or don't use it often beware of all the fees.
Pay off your loan early - 1 to 5% of the balance
Dormant fee - $10 a month
Overdraft because you forgot to tell someone/or it wasn't changed in time: $38 plus $8/dayAnd you don't know this ahead of time unless you read their manual.
Check out Credit Unions - much better
Is this review helpful?
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Reviewed By wmj20886 Nov 17, 2014
Stay Far Away From This Bank.
Continue reading...These people bought the bank that i had used for 40 years. Things went south in a hurry. After 40 years of no fees and great online banking - all of a sudden there was about $300 of fees and worthless online banking. The online banking is so inaccurate - you'll need an excel spreadsheet to figure out all the creative ways that fnb has their greedy hands in your pockets and your bank balance as a result. When i went to close my account, the branch manager had to call the home office to figure out my balance. (if she didn't know my balance, what chance did i have? ) also, the debit card never worked after numerous calls to customer service - and at least 50% of the time, the atms didn't work. Just stay away from these opportunist greedy bloodsuckers.
Is this review helpful? -
Reviewed By Teacherdude0921 Nov 8, 2014
Fees And Unannounced Charges
I have been a long time customer. Recently i payed off a loan. They charged me $70 to complete the loan. I was never told a charge would apply. My girlfriends daughter was charged $12 on a savings account unfairly. This bank has become terrible.
Is this review helpful? -
Reviewed By fnbsucks Aug 27, 2014
FNB First National Bank just a rude unprofessional bank
Continue reading...Been a member since it was Parkvale but they got bought out by First Nation Bank. So I wrote a check for $40 co-pay , same day went and deposited a money order for $30 thru the ATM thinking no big deal. Next day the check hit and they charged me $37 NSF fee because even though I made the deposit and it was on the ledger , it was thru the ATM and said it wouldn't be available until midnight the next day. Really? This little rediculous transaction is now costing them 4 customers. My father already dropped them awhile ago and I know they don't care but save yourself the hassle and get with a good credit union or a more personal and friendly bank like Slovenian Savings and Loan. Yes the same day.
Is this review helpful?
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