B+ MyBankTracker Rating

Guaranty Bank and Trust Company

About Guaranty Bank and Trust Company

A Colorado bank for over 50 years, Guaranty Bank and Trust is committed to providing you with high quality, relationship based banking. The values and local focus set our bank apart from the rest. branches are aross the Front Range—and are available 24/7 online, by phone or on your mobile device!

Guaranty Bank and Trust Company logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Guaranty Bank and Trust Company Bank Customer Reviews

  • DY
    Reviewed By Don Y. Aug 29, 2012

    Incompetant Lazy People, Small Town Behind Time Service

    Guaranty bank is a chain of small town like banks. They have imcompetant management and employees and do not want to do extra work. Unresponsive and rude as well. They have behind time service. Stay away.

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  • D
    Reviewed By Denise Mar 18, 2014

    New Management Rude!!!

    We have done business with guaranty bank for the last 8 years, have given them over $150,000 in that time. Our banker retired and new management is absolutely rude. I have never been treated so cold in my life. We have even told that the new president is too good to talk to us, we are so low apparently. Can't believe a business can actually verbally tell you something like that and get away with it. Plan on moving on asap.

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  • MH
    Reviewed By Marcia H. Oct 25, 2013

    Not good. Guaranty Bank and Trust Company is called "BEST BANK" in Georgia.

    I opened a Best Bank account in a Kroger Grocery store with a $50 free money lure. One day later, I am trying to set up online banking with Best Bank (a/k/a Guaranty Bank and Trust Company) and have had to call their Customer Service Department four times to get the process done (and I am a very technical person having been a Network Administrator for many years). I was "locked out" or "timed out" of my online account and the CSR said that I would have to wait at least thirty minutes in order to get back in to a locked out or timed out account. That is outrageous. The timed out occurred because as I was signing up for Mobile Banking, I did not receive a text to my cell phone and needed a code in order to proceed with mobile banking enrollment. As of this writing, they do not have a Mobile App (which I was told they did when I opened the account at Kroger) so that I can deposit checks via my android phone. The hold times to talk to a CSR at the bank are ridiculously long (and was hung up on once by a CSR who allegedly could not hear me on speaker phone with my cell phone). I would not have joined this bank had I seen the terrible reviews online at this site before I opened the account. Now they are saying that there is a $50 early closing of the account if I want to scratch the transaction and get my $30 I deposited to start the account. I would not open an account with Best Bank a/k/a Guaranty Bank and Trust Company. Out of the 4 calls I had to make to the Cust Service Dept., only two of the CSR's were helpful. I have to wait 120 days in order to close the account (without a penalty), but that I will definitely do!

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A