C+ MyBankTracker Rating

HSBC Bank Locations in Your Area

HSBC Bank has 230 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely uses an ATM network, but we are not aware of it.

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Learn more about HSBC Bank

HSBC Bank was established June 2004. It holds assets of 200 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 8%. Lower is better!

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HSBC Bank Branches Customer Reviews

(83 Reviews)
1 out of 5 stars
See all 83 customer reviews
  •  
    C
    Reviewed By Chewn Jun 19, 2017

    Utter crap.

    - One month to reply to anything online, including replies to the same issue. (by the time that reply comes, you've dealt with the problem already or completely forgotten what it was about)
    - customer service is painfully reliant on exactly how much money you have in the bank, even with a difference of about $10,000, not a different class like Premiere. This has happened more than 5 times, to be consistent.
    - 30 business days foreign check holding policy (I hear due to past caught red-handed money laundering practices, another reason not to use them)
    - In Canada, you can't deposit any checks online. (don't know any other big bank here who doesn't by now...)
    - Minimum balance for a basic chequing account $5000.
    - will create issues out of thin air (interest was deducted from my account with money in it and no minimum balance), I think they're trying to chase me off since I'm clearly trying to move to another bank? At least let me transition smoothly...
    - Takes a week to update online balance at times, which may mess up your calculations in moving money between accounts -> leading to them service charging you for any errors.

    Conclusion: Don't use them. Waste of time, money and energy. Supposedly they're still alive because of rich elder clients overseas with no knowledge of how crappy they are. Unfortunately they'll survive and screw people for a good few years before bankrupting and maybe desperately a bit more before they die.

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  •  
    M
    Reviewed By miss_missy Jun 19, 2017

    Run away

    The customer service is awful. Long wait times, poor communication and lots of run around in trying to get to the bottom of any issues characterize banking with HSBC. And there will be a lot of issues. There seems to be a lot of security problems. However, you will not likely be alerted to these until you are declined at the check out counter. And have I mentioned the long wait times? Ugh.

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  •  
    J
    Reviewed By Janeo Jun 5, 2017

    So Disgusted

    I'm so disgusted. On May 10th my Aunt and I sat in the lobby of HSBC - 89th Street branch for over 2 hours adding me to her account so I may pay her bills. It is one month later and I still don't have the new checks or an ATM card that we ordered. Then to make matters worse, you cannot call the branch directly, you need to call the 1800 number and explain to India what happened, when, all over again to hear that they have to call the branch to verify me! What happened during the 2 hours of my becoming a Joint Account Holder and getting the ATM card and new checks mailed so I can pay her bills? So after another 60 minutes of verifying and being put on hold, I'm writing this while on hold again to order the checks, because as you guessed, they weren't ordered while I sat TWO hours in the bank.........My next step is to move my Aunts accounts down the street to a real bank pronto.........

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