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HSBC Bank Locations in Your Area

HSBC Bank has 301 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely uses an ATM network, but we are not aware of it.

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Learn more about HSBC Bank

HSBC Bank was established June 2004. It holds assets of 187 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 8%. Lower is better!

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HSBC Bank Branches Customer Reviews

(77 Reviews)
1 out of 5 stars
See all 77 customer reviews
  • K
    Reviewed By kmc Oct 18, 2016

    HSBC USA has got to be the joke of the HSBC global community!

    I am a premier member of HSBC and have accounts with them in several countries. HSBC USA has got to be the worst of all the HSBC banks that I have worked with globally. I find their product offerings quite uncompetitive, their staff generally incompetent, and if you ever have to call into their online/internet banking, I am so sorry to you. Their processes are bureaucratic, tedious and does not add value in terms of security, or cost effectiveness (on the contrary). Try getting a mortgage from them - it's like they are so afraid of giving one to you, but yet, want to sell you one! A thousand boxes to check through, but at the end of the day, no new information obtained! Try talking to them about investments - all they have are standard mutual funds with high overheads that do not perform well. As for their market research, subjective, but I am not sure I would put a lot of weight on them.

    Incompetence is bad enough but recently my credit and debit cards were frauded, and instead of helping their customer, they decided for some strange reason to drag their feet on resolving the case. Multiple conversations with them led nowhere with rude and incompetent Fraud staff. At one point, they were implying I frauded my own cards, despite multiple police reports provided to them!

    The only thing that got them to work on the case was an escalation to the Consumer Financial Protection Bureau, and bringing to their attention that they are not in compliance with the EFT Act, section 205. Only by involving the CFPB (the bureau responsible for overseeing the compliance to the Dodd-Frank Act, of which the EFTA is part of), would they behave. This is very poor manner for a consumer bank to behave, and is indicative of and sadly, typical of, how HSBC USA behaves.

    In reviewing the comments here on the board, it looks like very few customers come here to praise them - I am certainly not (although to be fair, I am still a fan of their overseas branches). That HSBC USA is poorly run I guess is an agreed upon statement here, pretty much. The key takeaway though, for my rant here, is, if you are stuck at some point with them, and the personnel are being ridiculous, find the appropriate agency to escalate the issue to. I am almost sure they are not in compliance with something, (due to incompetence or otherwise) and the only way for them to toe the line and work with us poor consumers is to have the relevant agency sit on them a bit.

    Unfortunate, but time for HSBC USA to wake up. Best of luck for those that are still slogging through working with HSBC USA!

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  • H
    Reviewed By hwy1378 Jul 18, 2016

    The worst

    OMG !! This bank is the worst!!! Be prepared when you call to be sent to a customer service center where you can barely understand their English.. And they don't have a clue what their doing..Their debt cards get hacked all the time. Their internet backing is the worst.

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  • R
    Reviewed By RippedCustomer Apr 23, 2016

    STAY AWAY from HSBC. Worst bank ever.

    I totally agree with Zenith. I am a premier account customer in US. HSBC hard sell their mortgage service and once we started the refinance process, our nightmare starts. We sent the information again and again. Six months still not closing the loan. They charged extremely high on all services( e.g. 900 for an appraisal report). We request to cancel the loan process since I don’t see the light of the tunnel. Then, they will charge us the processing fee with $1300+. We made complaint but never heard a word. HSBC is a leading failing bank. Underwriters have no sense and pissed off customers. Those who called premier relationship managers just like typical no heart salesperson, trying to sell the low quality services and then walk away from you. Poor servicing standards and no customer satisfactions control.

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