IBC Bank Locations in Your Area
IBC Bank has 122 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely has ATM locations.
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Learn more about IBC Bank
IBC Bank was established September 1966. That's more than 50 years ago! It holds assets of 9.96 billion US dollars. That makes it a regional bank that most likely covers their local population well. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 4%. Lower is better!
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Latest Customer Reviews
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Reviewed By shawman74 Jun 30, 2019
got fired ... as a customer!
Continue reading...here we go...
after YEARS with this institution, they UNILATERALLY terminated my account!! and did so through one letter in the mail. i got the letter friday saying my account will be terminated monday. i can't make this sh*t up!! its not like i'm some kind of hardened criminal, its not like i am wilding out in their branch office or abusive to the staff. quite the opposite, everybody in the office and i speak on a first name basis and i bank there about every week or so (also when i stop off and pick up a croissant at woodbar).
i know they are slow, its not their fault, they are very tightly controlled by a central command that does not reside on premise. they don't have updated computer systems and they practically have to fill out a permission slip to use the restroom.
i know they don't have access to even basic services we all take for granted. as an institution, they are antiquated by even early 90s standards. they call themselves "international" but that's a bogus joke. they can't process credit/debit transactions outside the country the way any other standard visa/mastercard can. you have to fill out a permission form, they charge something to initiate it, its only good for a few days of your trip, and with that too there's something stupid like a $3 per transaction fee. other quirks include a 3 week hold on the first check you deposit and a 3 month minimum before you can cash checks. also, the check to be cashed must be from a recognized "familiar" and "routine" source (like workplace, etc).
i don't think they are an actual bank, rumor has it they are a hedge fund masquerading as a bank.
but none of that mattered, i was still loyal to my neighborhood bank. i used my account in the neighborhood like anyone else would. i don't know why they would take issue with me for no damn reason.
you don't mail dirty messages like a coward and expect to continue having me as a customer, so when i showed up to close my account, the branch manager wanted to have a minute to figure things out. ok, no problem. he called central command and they told him they "reviewed my account" and were suspicious of money transfers to paypal. (???) then the branch manager proceeded to ask me questions about my about my private life. (!!!)
if this is a security issue, fine call me and ask, no problem. other than that, who the hell do you think you are violating my privacy without a warrant!?!? oh, and to answer your questions about what i do with my life and my money, ITS NONE OF YOUR F**KING BUSINESS! the sheer gall. the audacity. hey i got a question for you Mr. IBC, how big are your wife t*ts, hmm? naw, pics or its not true. YA SEE HOW THAT FEELS!?
btw, i upload some of my money to paypal because when i am out of town its the only way i can get access to my funds, since you shameless a***oles are still stuck in the stone age.
you are not a cop, and i am not your case. hugely insulting. f**k outta here. this place is taking up the spot of a better bank.Is this review helpful? -
Reviewed By Carolyn_2 Mar 18, 2019
Checking Account
Continue reading...I love this bank, they have treated me great. I could not ask for better customer service and loyalty from Tee at 21st and Yale and Kelly at the downtown bank. They both helped me so much to get my checking account taken care of so my social security check didn't get sent back to social security. They went above and beyond to help me and never let me down. I love you both more then you can imagine. I don't know Tee real name at 21st and Yale, he just said, call me Tee. Thank you both for caring so much. I realize now that there are still people that care about you. IBC you have trained your employees well, thanks for being such a wonderful bank. Keep up the good work Tee and Kelly.
Is this review helpful? -
Reviewed By Lkgreenhouse Jul 12, 2017
Do NOT bank here!!!
Continue reading...I opted out of overdraft protection and while on vacation in Florida, someone used my card in Texas and made 3 $100 purchases at a corner store. Mind you I didn't have that amount of money in my account so the transactions should have declined. I called to file a claim and was told it takes 10 business days for me to receive a credit. The agent was very rude and inconsiderate. I also have to go into the bank to get my card replaced and there are no banks close to me. I will be canceling this account as soon as I receive my money.
Is this review helpful?
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Reviewed By shawman74 Jun 30, 2019
got fired ... as a customer!
Continue reading...here we go...
after YEARS with this institution, they UNILATERALLY terminated my account!! and did so through one letter in the mail. i got the letter friday saying my account will be terminated monday. i can't make this sh*t up!! its not like i'm some kind of hardened criminal, its not like i am wilding out in their branch office or abusive to the staff. quite the opposite, everybody in the office and i speak on a first name basis and i bank there about every week or so (also when i stop off and pick up a croissant at woodbar).
i know they are slow, its not their fault, they are very tightly controlled by a central command that does not reside on premise. they don't have updated computer systems and they practically have to fill out a permission slip to use the restroom.
i know they don't have access to even basic services we all take for granted. as an institution, they are antiquated by even early 90s standards. they call themselves "international" but that's a bogus joke. they can't process credit/debit transactions outside the country the way any other standard visa/mastercard can. you have to fill out a permission form, they charge something to initiate it, its only good for a few days of your trip, and with that too there's something stupid like a $3 per transaction fee. other quirks include a 3 week hold on the first check you deposit and a 3 month minimum before you can cash checks. also, the check to be cashed must be from a recognized "familiar" and "routine" source (like workplace, etc).
i don't think they are an actual bank, rumor has it they are a hedge fund masquerading as a bank.
but none of that mattered, i was still loyal to my neighborhood bank. i used my account in the neighborhood like anyone else would. i don't know why they would take issue with me for no damn reason.
you don't mail dirty messages like a coward and expect to continue having me as a customer, so when i showed up to close my account, the branch manager wanted to have a minute to figure things out. ok, no problem. he called central command and they told him they "reviewed my account" and were suspicious of money transfers to paypal. (???) then the branch manager proceeded to ask me questions about my about my private life. (!!!)
if this is a security issue, fine call me and ask, no problem. other than that, who the hell do you think you are violating my privacy without a warrant!?!? oh, and to answer your questions about what i do with my life and my money, ITS NONE OF YOUR F**KING BUSINESS! the sheer gall. the audacity. hey i got a question for you Mr. IBC, how big are your wife t*ts, hmm? naw, pics or its not true. YA SEE HOW THAT FEELS!?
btw, i upload some of my money to paypal because when i am out of town its the only way i can get access to my funds, since you shameless a***oles are still stuck in the stone age.
you are not a cop, and i am not your case. hugely insulting. f**k outta here. this place is taking up the spot of a better bank.Is this review helpful? -
Reviewed By Carolyn_2 Mar 18, 2019
Checking Account
Continue reading...I love this bank, they have treated me great. I could not ask for better customer service and loyalty from Tee at 21st and Yale and Kelly at the downtown bank. They both helped me so much to get my checking account taken care of so my social security check didn't get sent back to social security. They went above and beyond to help me and never let me down. I love you both more then you can imagine. I don't know Tee real name at 21st and Yale, he just said, call me Tee. Thank you both for caring so much. I realize now that there are still people that care about you. IBC you have trained your employees well, thanks for being such a wonderful bank. Keep up the good work Tee and Kelly.
Is this review helpful? -
Reviewed By renyap Jun 14, 2017
Charging service fees without notification
Continue reading...IBC has a practice that should be changed. We had two checking accounts established in the early eightys which had become dormant. We stopped getting statements in January 2016. Since my wife and I both open mail and the accounts were both dormant, neither of us noticed the statements had stopped. In January 2017 we received a final statement on each account showing a monthly $5.00 service charge. The service charges started in January 2016 on one account and in July 2016 on the other. The monthly fees continued until the account balances were zero. Upon receiving the final statements in 2017, I contacted the bank where we did business. To make a long story short I had twelve conversations with numerous employees about reimbursements for all or some of the money. Our complaint went all the way to Bob Shepherd, the manager of the Oklahoma IBC banks. He declined to do anything. I have no problem with IBC charging a service charge on dormant accounts. What irritates me is after all the years of no charges they suddenly start them and purposely kept it from us by stopping the statements. I'm sure this may have happened to hundreds of other account holders.
Is this review helpful?
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Reviewed By Keith May 9, 2013
A hickey is not what i expected to see
Continue reading...I went into my IBC branch today (the one on Crystal Falls Parkway in Leander, TX) to close my savings accounts and some other accounts. when i walked into the branch, I was greeted by a girl, who was not professional looking at all. asked what she could do for me, when i stated that i needed to close my accounts, she said sit down at the sales desk. she wasn't very friendly in her tone whats-so-ever. While waiting for her to pull my accounts up, she didn't really talk much to me at all. While handling my requests, i noticed she had a hickey on her neck and was not properly dressed at all, this includes a dress that was very obvious that she was not wearing a bra, that women need to wear. Her hair looked like it hadn't been brushed yet, she did not look like a true professional. i did not get her name, she did not have a name tag on nor a name plate like i saw the teller had. When i finished my business on the sales side, she stated to give these (the closing slips) to cody. I went up to Cody, the teller, who greeted me and talked to me about the day. He counted my funds back to me, and he was a great encounter for me. The rest of my business there was poor at best, and the only good encounter was when i had to walk to the teller to have my funds taken out of my account. i will be pulling my main checking out as well, in hopes this does not happen again. I don't feel my money is safe there knowing that they have tried contacting me about opening more accounts, doing this without my consent is not okay, and i would not trust anyone who looks into my funds without me present.
If i could give this bank 0 ratings i would across the board, when i opened my account, the lady who opened it, didn't order the card correctly, after waiting 3 weeks with no debit card, i had to pay the $5 fee for another one, then a few weeks ago, my magnetic strip stopped working, and i had to pay another $10.00 fee for a new card. Run far away.
Is this review helpful? -
Reviewed By Desiree May 5, 2013
Horrible
Continue reading...IBC is a horrible bank to work with. I have had unauthorized transactions from February and they refuse to refund the money and the overdraft charges! I am still working on trying to get my money back and it is May. Customer service is horrible and won't do anything. The best I could do was freeze my account to stop the charges.
For my savings I was told I only needed 100 dollars to be OK and have no fee. They lied and said 200 with a lower interest rate. I was pissed to say the least and closed the account.
Is this review helpful?
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Reviewed By Yolanda C. Jun 4, 2013
Ibc Bank North Star Management Exels In Rudeness And Poor Customer Service!
Continue reading...I utilize 3 different banks which i was hoping to consolidate all of my accounts into one bank. I am a new checking member for about 3 months. I had just signed up for a life insurance policy with ibc bank and wanted to speak to someone about the possibility of transfering my mortgage insurance and auto insurance, as well as obtaining disability insurance coverage. When i first signed up, i would go to the branch to request to speak to the branch manager. She was never in the office. I left numerous phone calls, she never returned my calls. I am in executive management and always feel more comfortable conversing with management for numerous reasons. I decided to give the sales representatives (two young ladies at the counter) a chance to answer my questions. They were both very knowledgable and friendly. Great! No problem! I opened my checking account and all was well. I called yesterday 6/3 to speak to one of the two representatives to go over some questions i had. When i asked for her, i received a very rude "she's not in"! And then hung up on me! Needless to say, after a moment of shock, i called back and asked to speak to the branch manager, who to my surprise, (was actually in the office today). She said, "this is teresa". I asked, "i need to speak to the branch manager. "she said, "you're talking to her"! I hung up. I am shocked that someone representing numerous employees would be allowed to "visit" work and be rude to customers, when there. This horrible excuse for management and a poor representative of your company, did not feel good about actually having to show up at work? Since, in about 3 months, i have never seen her in the branch. I work nearby so banking where i shop was very convenient and i would visit frequently. I am closing my account, have retracted my application & blank check for my proposed life insurance policy and will never do business with a bank that employs management that is never in the office and hangs up on customers
Is this review helpful?
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Reviewed By shawman74 Jun 30, 2019
got fired ... as a customer!
Continue reading...here we go...
after YEARS with this institution, they UNILATERALLY terminated my account!! and did so through one letter in the mail. i got the letter friday saying my account will be terminated monday. i can't make this sh*t up!! its not like i'm some kind of hardened criminal, its not like i am wilding out in their branch office or abusive to the staff. quite the opposite, everybody in the office and i speak on a first name basis and i bank there about every week or so (also when i stop off and pick up a croissant at woodbar).
i know they are slow, its not their fault, they are very tightly controlled by a central command that does not reside on premise. they don't have updated computer systems and they practically have to fill out a permission slip to use the restroom.
i know they don't have access to even basic services we all take for granted. as an institution, they are antiquated by even early 90s standards. they call themselves "international" but that's a bogus joke. they can't process credit/debit transactions outside the country the way any other standard visa/mastercard can. you have to fill out a permission form, they charge something to initiate it, its only good for a few days of your trip, and with that too there's something stupid like a $3 per transaction fee. other quirks include a 3 week hold on the first check you deposit and a 3 month minimum before you can cash checks. also, the check to be cashed must be from a recognized "familiar" and "routine" source (like workplace, etc).
i don't think they are an actual bank, rumor has it they are a hedge fund masquerading as a bank.
but none of that mattered, i was still loyal to my neighborhood bank. i used my account in the neighborhood like anyone else would. i don't know why they would take issue with me for no damn reason.
you don't mail dirty messages like a coward and expect to continue having me as a customer, so when i showed up to close my account, the branch manager wanted to have a minute to figure things out. ok, no problem. he called central command and they told him they "reviewed my account" and were suspicious of money transfers to paypal. (???) then the branch manager proceeded to ask me questions about my about my private life. (!!!)
if this is a security issue, fine call me and ask, no problem. other than that, who the hell do you think you are violating my privacy without a warrant!?!? oh, and to answer your questions about what i do with my life and my money, ITS NONE OF YOUR F**KING BUSINESS! the sheer gall. the audacity. hey i got a question for you Mr. IBC, how big are your wife t*ts, hmm? naw, pics or its not true. YA SEE HOW THAT FEELS!?
btw, i upload some of my money to paypal because when i am out of town its the only way i can get access to my funds, since you shameless a***oles are still stuck in the stone age.
you are not a cop, and i am not your case. hugely insulting. f**k outta here. this place is taking up the spot of a better bank.Is this review helpful? -
Reviewed By Lkgreenhouse Jul 12, 2017
Do NOT bank here!!!
Continue reading...I opted out of overdraft protection and while on vacation in Florida, someone used my card in Texas and made 3 $100 purchases at a corner store. Mind you I didn't have that amount of money in my account so the transactions should have declined. I called to file a claim and was told it takes 10 business days for me to receive a credit. The agent was very rude and inconsiderate. I also have to go into the bank to get my card replaced and there are no banks close to me. I will be canceling this account as soon as I receive my money.
Is this review helpful? -
Reviewed By Bradlek_5 Jul 7, 2016
Poor Banking Services
Continue reading...IBC bank operates like no bank I have seen before - recently they made an error with my account- closed it (after they failed to credit me with a deposit that I made) - When I realized the error and brought it to their attention, I received such runaround, spoke with so many bank officials - who claimed my account would be reopened - within days - after almost 2 weeks the problem still wasn't resolved- customer service officials not knowledgeable about their own bank rules, failing to call back to follow up, and basically - treating me as if I was wrong and making me start from fresh explaining their error- really frustrating an unprofessional on their part- (do they not document things in their account /computer system)
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Reviewed By sickofibc Mar 2, 2014
This bank is terrible!
Continue reading...Their customer service can't be trusted. They will tell you one thing and do something else. I have had this checking account for over 20 years but will be closing it soon. The most recent problem is over holds that are placed on my deposits, even my pay check, and to make matters worse they don't tell you they placed a hold on the funds. I recently deposited my paycheck and told them it was my paycheck and that it should not have a hold placed on it, I was told there was no hold placed on the deposit, 4 days later my debit card is rejected and I find out that they did indeed place a hold on it, we had to go through the weekend with no money as the branch manager told me that he would remove the hold that day (Sat.) but it never came off.
Is this review helpful? -
Reviewed By Zapata Feb 28, 2014
The vice predsident of IBC at ZApata is a fraud!
Continue reading...By many people and proof she steals from deseased bank accounts. She is not honest!!! One day she will get caught! Her best friend is a wanted fugitive from US marshal (Anabel G Garcia) look it up! There is so much proof Patricia PErez Vice-President from Ibc Roma Texas Steals from IBC and protects bad people like her best friend Anabel Grandos GArcia.
Is this review helpful? -
Reviewed By linehanpc Jan 21, 2014
Poor
Continue reading...Extreme employee turnover. Routinely walk into any IBC branch bank and you will find find 2 or more "employees" playing video games on their cellphones and only one person working. The videogamers are "in training".
Employees are always "new" and you always appear to be their first ever customer as they are completely lost on the the simplest of transactions. Today I had a single check to deposit. No other customers in sight. 2 employees "in training" and 1 working. Took 22 minutes for that one employee to make my single deposit.Is this review helpful?
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