B MyBankTracker Rating

IBERIABANK

About IBERIABANK

IBERIABANK is the 122-year-old subsidiary of IBERIABANK Corporation. With $5.6 billion in assets (as of December 31, 2008), IBERIABANK Corporation is the second largest bank holding company headquartered in Louisiana. Operating 49 branch offices throughout the state, we employ over 750 experienced banking professionals and associates.

IBERIABANK logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful IBERIABANK Bank Customer Reviews

  • M
    Reviewed By Melissa Nov 9, 2013

    Horrible Bank

    My son was 17 and was working so he opened a checking account, because of his age i had to be on his account. When he turned 18 i thought my name was off his account apparently not. My son got scammed $2000 and had to pay the bank back, because i was on his account it fell on me as well. Talk to this lady which i will keep her name out of it do to i have a few other names for her anyway my son made a commitment with her and did not keep it. I told ****** that if he did not pay to call me and let me know. Instead of calling me she took $1600.00 out of my account just like that. I called her back several times telling her that i would make a commitment to her that i would pay back that they could take so much out of my account every month. My deal is they accept a commitment from someone who does not even have a bank account, and will not take a commitment to get the money paid back from someone who does have an account and they can clearly see that we have the money to pay, so they cant work with me but they damn sure can take money out of my account. Apparently i was responsible to but they had no desire to work with anyone. They person i talked to several times was very unprofessional and lied to me several times. The customer service was bad. i do not recommend anyone use this bank. If you are over drafted, scammed, or identity theft has happened be prepared this bank i promise is not going to have your back. I wish customer service rating had a 0 a 1 is even way to good to them.

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  • MC
    Reviewed By Miss C. Jul 25, 2013

    Worst Customer Service Experience Ever

    I had an issue, I called and spoke with multiple reps, none seem to care about fixing it. Did not feel like a valued customer. The support pointed blame at me, took no responsibility and offered no solution. Very disappointed with this bank and not the type of service expected. Would not recommend this bank, nor do I plan to stay with this bank.

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  • G
    Reviewed By GailNev Jan 31, 2013

    The worst personal banking experience I've ever endured!

    My debit card stopped working so I had to order a new card. I was informed that it could take up to a MONTH to receive! And if I wanted it to be rushed (2 weeks) they would charge me $15!!
    I went into the bank to reorder checks; two weeks later I called and was told there was a gliitch in the system and that they were never ordered. NO Apology.... when I requested that they put my order on a rush I was told that they would again charge me an additional $15!!

    The location of my bank is on Congress Ave, Boynton Beach, FL.

    The only positive thing I can say about Iberia is that the teller I go to, Diane, is always super sweet and curtious.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A