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KeyBank Locations in Your Area

KeyBank has 967 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about KeyBank

KeyBank was established December 1848. That's more than 150 years ago! It holds assets of 99.1 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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KeyBank Branches Customer Reviews

(125 Reviews)
1 out of 5 stars
See all 125 customer reviews
  • M
    Reviewed By Monty Oct 25, 2016

    Emptied deployed veterans account with no use fees

    Well deployed racked up nonuse fees on my account until it was in the negative, then had the nerve to charge me to close my account when they wouldn't reimburse me.
    Way to go treat your customers and especially your vets.

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  • T
    Reviewed By thirteen369 Oct 19, 2016

    Worst Takeover EVER

    Key Bank took over First Niagra Bank 10 days. We had our business account, personal account, mortgage and home equity line of credit all with First Niagra. I could go online and manage all the accounts with one log in. Since the takeover, my banking world was upside down. Although after having to register twice to set up my personal account I could see the mortgage/loans and the house accounts, the business account was missing. I was informed I had to open a KOB account and then we could merge all the accounts. Because I could not get my business account enrolled online (because of a missing zero that doesn't exist on my tax ID)I could not get into my business account since the merger. After three trips to my branch (which are all wonderful people who tried their best), and several phone calls from me and them, we got the business account set up only to find their information can't be put into one account. And if I do a transfer from one account to the other online, it will take up to 4 days to go through. If it wasn't for the people at that branch, I would take all my business elsewhere. This bank started as a little local bank that has been through at least 5 takeovers in the past 18 years we've been using them. All the others went smoothly and the takeover was barely noticeable. Just a name change. I don't know how much worse everyday banking will be, but at this point, I spent more time at the bank this week than I have in the last two years.

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  • S
    Reviewed By saddened Oct 18, 2016

    Horrible transition from First Niagara - questionable morals of support staff

    Former First Niagara customer. Direct deposit of paycheck was not showing up in online banking as it should. After spending two days, two hours each day, on the phone with 5 different KeyBank representatives I am told that there was a widespread issue and that it would be taken care of as soon as possible. This means I currently have no access to my money and no timetable to know when I might be able to access it. This is after being told first that the issue was my employer (not true), then that the account did not allow direct deposit (again not true). Not sure how this is legal or ethical for a company to misrepresent the problem and essentially lock up my access to my paycheck. Was initially willing to give them a chance, but have now lost confidence in KeyBank.

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