KeyBank Locations in Your Area
KeyBank has 1,110 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.
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Learn more about KeyBank
KeyBank was established December 1848. That's more than 150 years ago! It holds assets of 169 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!
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Latest Customer Reviews
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Reviewed By Ianto May 17, 2019
This bank ruins people's credit
Continue reading...I would not bank with Key if my life depended on it. I submitted for automatic payments with Key because they bought my mortgage from another lender....although they received my request for automatic payments, the process did not go through and they charged me late fees and reported to credit bureaus for non-payment. When I sent in proof of my authorization to debit my account for automatic payments (from several months back), they did nothing to help me with the credit agencies.
This is a fly by night bank. Stay away!
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Reviewed By Mateo7 Feb 7, 2019
Branch Manager laughed at my family not being able to eat...
Continue reading...ATM machine did not give the $500 I tried to take out. Went into branch to get issue resolved. Have to wait 2-10 business to get money back. Chris Kirchner was supposed to call me back with an update and never did. Called back two days later and was told I'd have to wait until Chris got in the next day. Spoke with manager Alex Ott and explained my situation and how my family did not even have money to eat or for gas due to their error and he laughed at me. This was by far the most unprofessional, disrespectful behavior I have ever encountered in my life and the way I was treated is completely unacceptable. What a joke. They do not care about their customers at all.
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Reviewed By carolvargo Aug 25, 2018
Warning - stay away from bank if you are looking for a loan
Continue reading...Paid off a truck loan. Had a buyer and needed title. Spoke with at least 5 different people and received 5 different answers. First, you will have in 5 days after we receive check, second, you will have it 30 days after, third, you will have it 30 - 60 days, fourth, cannot overnight it via fedex as it is not secure (but us post office is more secure?). Fifth, we do not have bill of sales. You will wait on the line for a minimum of 30 minutes and never get an accurate answer. We send a certified check for the entire payoff, but in the interim the monthly scheduled payment was taken out of our account and we waited 2 months and still no refund, just hanging on phone and getting more stories. Save yourself grief.
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Reviewed By carolvargo Aug 25, 2018
Warning - stay away from bank if you are looking for a loan
Continue reading...Paid off a truck loan. Had a buyer and needed title. Spoke with at least 5 different people and received 5 different answers. First, you will have in 5 days after we receive check, second, you will have it 30 days after, third, you will have it 30 - 60 days, fourth, cannot overnight it via fedex as it is not secure (but us post office is more secure?). Fifth, we do not have bill of sales. You will wait on the line for a minimum of 30 minutes and never get an accurate answer. We send a certified check for the entire payoff, but in the interim the monthly scheduled payment was taken out of our account and we waited 2 months and still no refund, just hanging on phone and getting more stories. Save yourself grief.
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Reviewed By conner474 Jul 11, 2018
Lost my money
Continue reading...On june 13 i made an online payment on my home equity loan.I was in the process at the the time of switching it over to a line of credit. The money came out of my checking account and the balance reflected the payment. Shortly after that the loan switched over to a line of credit and my new balance did not reflect the payment . I called customer service and after about 40 minutes on the phone they acknowledged the mistake and said i would get a check by the 24-25th of june, it never came After calling 4-5 more time i was lied to and just blown off.One supervisor told me no check was EVER issued and another said it was .It is now july 11th and now they tell me they are going to send me a form in a couple days to fill out .Are you kidding me??It will be at least another month before this gets fixed.I asked several time why they can't just put the money back in my account and they stated they cant. This bank is a joke and ther customer service sucks. They are crooks because if i didn't catch it and wasn't on top of it they would have never done a thing about it.They are ripping people off
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Reviewed By vanquish725 Sep 7, 2017
Unfavorable experiences, numerous issues from lack of information. Would not recommend bank or branch.
Continue reading...Avoid this branch at all costs. I have repeatedly been given incorrect information from employees of this branch that has caused numerous delays and problems for me.
I opened an account and went into the branch to confirm they had all the appropriate information regarding my account because I needed to use the account in the near future. The manager said all information was correct and then immediately went into a sales pitch of more products I should try with KeyBank, I politely declined and told him I would rather see how this account worked before considering anything else, and I am glad I did. I then went to make a deposit and the teller said they could not accept the deposit because there was a hold on the account. I found that surprising because I just finished with the manager saying everything was correct. The manager told me he would call to find out the issue and then call me back to confirm it is fixed. I never heard back from that manager and no guidance was given.
I then had to call customer service to understand the issue which was for verification of an address, I went back into the bank with documentation and the account was verified. Then a week passed and I still had no debit card, I called customer service and was told it was never issued and they would issue it. The customer service representative also said that the branch should have offered to give me an ATM card in the interim that could be used for PIN purchases, which the branch did not even mention. I went back into the branch to request a card and finally make a deposit where I wrote a check to myself from another account. The teller (same one that did not accept the deposit before) told me that it was just an ATM card and could not be used for purchases. I found that clerk to once again be incorrect, I asked for the card anyways and that worked for the interim.
I called customer service a few days later because no debit card had arrived, they said that once again, no one from KeyBank had properly put the request in, so the person on the phone put it in again.
A week passed and my check still had not cleared despite the funds being taken from my other account the very day I handed KeyBank the check. I called customer service to ask about the delay, they said there was a verification hold on the check and it would be held for 15 days because it was a "large amount". The customer service representative told me that the clerk who took the deposit was supposed to inform me of the process. Of course, the clerk said nothing.
Needless to say I have been nothing but disappointed with the bank's lack of customer service, knowledge and follow up from the employees. Under no circumstance would I recommend this bank or this specific branch. You are much better suited to go to one of the nearby competing banks with properly trained employees and better service.
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Reviewed By chefal Apr 21, 2017
Never use Keybank!
Continue reading...We used First Niagra Bank and loved the people, product and services until it became Keybank. My wife's mother recently passed away and there was financial business to be done. Wow what a fiasco! Not only were they seemingly unable to take care of the business, they were extremely rude and had 0 customer service relation skills. Bottom line, she went across the street to Citizens bank and they were more than willing to do all the things Keybank could not get done. The real bottom line? For their lack of professionalism and inability to reconcile funds in her mothers passing, she opened accounts across the street at Citizens Bank. Not only was Citizens bank kind and courteous, they went above and beyond to assist while my wife is grieving the loss of her mother. Hey Keybank! do you know you just lost over 150K by being total idiots? I have no crystal ball, however, I do not see great things for Squirrel Hill Keybank in the future. I have spoken to many people that are removing their funds and going elsewhere. We have closed our savings accounts and once all bills are paid, the checking is to follow. My suggestion, go to Citizens!
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Reviewed By melissab082082 Jan 12, 2017
Beware of this bank!!!
Continue reading...Back in October my bank First Niagara was night by Keybank and instead of warning me about all their new crazy stupid pointless fees like punishing their customers for using other banks atms they decided to just help themselves to the $25 I had in my savings account without my knowledge. They should at least make us sign a new policy agreement but no, instead they sneak right into your account and just help themselves. They're a bunch of crooks
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Reviewed By Renae Apr 24, 2016
Poor customer services, hidden fees
Continue reading...I have had my account over 2.5 years with Key Bank. I have never had overdraft fees my account was set up so that if funds were unavailable I wouldn't be charged. I have checking, and 4 savings including children's accounts. I made transfers over the phone from my savings to my checking often. I never had fees, but I made like 10 transfers over the last month, happened to look at my balance I was charged 150 dollars for each transaction. I had money in all savings had I know about the fees, I would have transferred from multiple accounts. Customer service rep waived one fee, and was going to help resolve never called back. I called today so I can close my accounts, they said I cant close it because of a negative balance. I feel that is fraud. I feel that a good bank, would contact me and say are you aware of your charges. Instead of letting me be charged ridiculously amounts of money just for transferring funds. The customer care team sucks. They seem to careless about you as a customer. I will be going to CHASE my mother always gets calls from them when, they seem more supportive.
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Reviewed By Nick_G May 9, 2017
Scarborough Maine Dishonest and Deceptive Bank. Making Sales is all that Matters.
Continue reading...Got an unsolicited Phone call from the Scarborough Maine Key Branch. They got me to move my CDs to their Bank promising a particular interest rate, come to find out after the account was open a month the rate was not what was promised and not what was on my paperwork. They also charged me a monthly maintenance fee of $50 on the checking account they made me open to get the supposedly better CD rate!
I am so mad about all the time that was wasted with these people. I had to go through the rigamarole of moving all my money back to my former bank and Key still would not refund the fees because they, "refunded too many customer's fees for the quarter and would get in trouble if they refunded anymore, but they are sorry" I will never deal with this bank again as long as I live.
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Reviewed By Frank Mar 28, 2013
I can not stress this enough, do not bank with them.
Continue reading...Sorry, I just deleted so much. I will try to temper my rage and distill it into "key" points - from smallest to worst
Constantly locked out if you use phone app and computer.
Short term CD took over 14 days to open - Day to sign up, week for them to mail signature card and for me to get it, another few days in the mail until Key got it back, numerous days before it posts. I can buy stocks, bonds, mutual funds, instantly over the internet. It took over 2 weeks to open a short term CD over the internet with Key. Rediculous.
Key Rewards - Holy jeese is this a bad program. I use Key as my primary checking account, and I have a credit card. For me to make back the 40 dollar annual fee for key, I would have to write/recieve 15 checks a month (that's the cap for getting points on checks/deposits) and then spend 48,000 dollars on your debit card to earn enough points for a 50 dollar gift card. They do not do anything besides 25 dollar or 50 dollar gift cards, and then Skymall level overpriced junk. So the only way to make it back is either spending a whole hell of a lot of money, or opening these CD's which are more of a pain and at such low rates that my USAA savings account beats them.
Service is terrible. I can't believe I am saying this, but I found the call center to be better than the people at the branch office. That's saying more about how bad the real people are than anything else. Everything, top to bottom, terrible. I hope they fail, and they are not bailed out, because they are not competetive with other bank.
oh almost forgot, they hold money as pending for far longer than any other bank. It's rediculous. You deposit it, in person, and maybe three days later you can have your money. God help you if you are trying to use some of that money lost in the pending limbo.
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Reviewed By Suk P. Jan 4, 2013
Charge Fees For Everything!!
Continue reading...I've been a long term key bank customer. In the past two years they have started charging fees for everything. Recently, i was charged $5 for not having activity on my savings account during the month. Then i started being charged $3 for each monthly statement because i don't have regular access to the internet. To pour salt into the wound, they charged me $25 to close out the above savings account. I am looking forward to may when i will remove a number of large cds from them. There are many other banks in my area that will be happy to handle them. Besides being rude, these people are condescending.
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Reviewed By Ianto May 17, 2019
This bank ruins people's credit
Continue reading...I would not bank with Key if my life depended on it. I submitted for automatic payments with Key because they bought my mortgage from another lender....although they received my request for automatic payments, the process did not go through and they charged me late fees and reported to credit bureaus for non-payment. When I sent in proof of my authorization to debit my account for automatic payments (from several months back), they did nothing to help me with the credit agencies.
This is a fly by night bank. Stay away!
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Reviewed By DSutherland Jan 4, 2017
Scarborough Key Bank is Terrible!
Continue reading...This is one of the worst branches of one of the worst banks. We have never liked Key Bank much but it seems like lately, they are nothing but a hassle. The staff is always new so nobody seems to know anything. We have to wait so long for the simplest requests and there's nobody in there. I sat and waited outside the manager's door for over 15 minutes while she chatted on the phone with what sounded like a personal call. I constantly have maintenance fees on my account and when I complain I am told they will fix it and I should not have fees again, then I get fees again and have to do it all over again. My daughter and her husband tried to refinance their house through Key bank and it took almost 3 months for them to tell her she is turned down after they already told her she was approved! I am changing banks before they waste any more of our time.
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Reviewed By thirteen369 Oct 19, 2016
Worst Takeover EVER
Continue reading...Key Bank took over First Niagra Bank 10 days. We had our business account, personal account, mortgage and home equity line of credit all with First Niagra. I could go online and manage all the accounts with one log in. Since the takeover, my banking world was upside down. Although after having to register twice to set up my personal account I could see the mortgage/loans and the house accounts, the business account was missing. I was informed I had to open a KOB account and then we could merge all the accounts. Because I could not get my business account enrolled online (because of a missing zero that doesn't exist on my tax ID)I could not get into my business account since the merger. After three trips to my branch (which are all wonderful people who tried their best), and several phone calls from me and them, we got the business account set up only to find their information can't be put into one account. And if I do a transfer from one account to the other online, it will take up to 4 days to go through. If it wasn't for the people at that branch, I would take all my business elsewhere. This bank started as a little local bank that has been through at least 5 takeovers in the past 18 years we've been using them. All the others went smoothly and the takeover was barely noticeable. Just a name change. I don't know how much worse everyday banking will be, but at this point, I spent more time at the bank this week than I have in the last two years.
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Reviewed By Ianto May 17, 2019
This bank ruins people's credit
Continue reading...I would not bank with Key if my life depended on it. I submitted for automatic payments with Key because they bought my mortgage from another lender....although they received my request for automatic payments, the process did not go through and they charged me late fees and reported to credit bureaus for non-payment. When I sent in proof of my authorization to debit my account for automatic payments (from several months back), they did nothing to help me with the credit agencies.
This is a fly by night bank. Stay away!
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Reviewed By conner474 Jul 11, 2018
Lost my money
Continue reading...On june 13 i made an online payment on my home equity loan.I was in the process at the the time of switching it over to a line of credit. The money came out of my checking account and the balance reflected the payment. Shortly after that the loan switched over to a line of credit and my new balance did not reflect the payment . I called customer service and after about 40 minutes on the phone they acknowledged the mistake and said i would get a check by the 24-25th of june, it never came After calling 4-5 more time i was lied to and just blown off.One supervisor told me no check was EVER issued and another said it was .It is now july 11th and now they tell me they are going to send me a form in a couple days to fill out .Are you kidding me??It will be at least another month before this gets fixed.I asked several time why they can't just put the money back in my account and they stated they cant. This bank is a joke and ther customer service sucks. They are crooks because if i didn't catch it and wasn't on top of it they would have never done a thing about it.They are ripping people off
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Reviewed By lapseginstate Jul 19, 2017
Key Bank- New York State Unemployment Debit Card FRAUD
Continue reading...On, Tuesday July 18, 2017 my debit card from Key Bank which my unemployment benefits was hacked and used to make illegal purchases in the state of FLORIDA. This is terrible due to the fact that I live in New York State. In, less than 24 hours I have spoken to three Key Bank customer service representatives about the purchases. Funny how these three customer service representatives have no idea how KEY BANK is either breaching debit card numbers. KEY BANK sucks! I have filed a complaint for all the charges. This is some type of online scam where DEBIT CARD transactions are being authorized as credit purchases so the thief don't need you physical card in there possession. I BLAME KEY BANK for this type of in-house scam. I want all of my money stolen off of my debit card refunded back to me. FYI: Do not due business with KEY BANK-EMPLOYEES OF KEY BANK- Stealing from customers debit card!
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Reviewed By Mcjr Feb 27, 2016
Thieves in bank's clothing
Continue reading...Something is wrong when you put money in a bank for safe keeping only to have the bank turn around and steal money from you under the guise of fees. Although I've been a good customer for many years, Key bank stole money out of my account through multiple ridiculous fees that I could never make up in interest and slapped me in the face with terrible customer service when I complained about it. I couldn't get my money out fast enough out of fear they would steal more?
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Reviewed By B.J. Mohr May 23, 2014
Brand Promise from Key Bank is a joke! - sr mngt -no comment
Continue reading...We have been customers at Key Bank for more than 25 years.
When we needed a line of credit we went to Key Bank because of their Brand Promise "A Response Within 48 Hours" .
This is a promise to either accept or reject an application for a line of credit with 48 hours.
It turns out they have no commitment to deliver on this at all !Bryan Flaherty, AVP Key Bank says the Brand Promise is only to "let you know we are working on it" In other words a complete bastardization of the brand promise.
Bear in mind that we had ALL the required documents to them within 3 business hours of the application being filed and they said "yes we have everything we need"
When I asked to speak to someone above the branch level rep., I was give a non-functioning phone number.
When I called their 800# customer service they had no idea what a brand promise was. When I asked "Jay" for the contact info for the Market President in Maine he would have to get permission from his supervisor. When I asked to speak to the supervisor directly "jay" told that I could only do so if I promised not to record the conversation. At that point I gave up !Is this review helpful? -
Reviewed By ddave Mar 10, 2014
To many fees
They seem to have fees for everything.
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