C+ MyBankTracker Rating

M&T Bank

About M&T Bank

With more than 780 convenient branches located throughout New York, Pennsylvania, Maryland, Washington, D.C., Virginia, West Virginia, Florida, Delaware and Toronto, Canada- plus free account access at over 2,000 M&T Bank ATMs-we're never far from where you live, work, shop and play.

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful M&T Bank Bank Customer Reviews

  •  
    S
    Reviewed By swboyink Jan 8, 2014

    Skank Of America Sold My Mortgage To M T Bank. Terrible Customer Service!

    First off i have a $20 fee added to my account which my bank says is from a bad check fee, to which i always had auto draft with bofa. No explanation for this, was actually told to call bank of america to sort it out. Originally setup auto draft with mtbank, then they took two payments for one month, over drafting my account of which other bills began even more over drafting and the $25 fee for each transaction. Customers service said they would refund the payment but in form of paper check and i would have to send in my bank account statement for them to review whether i get reimbursement for the overdraft fees. They can take money out instantly but can't put it right back. Some bank! I hate that i had no choice to inheret such a handicapped mortgage provider. Ever notice that the name sounds like "empty bank"?

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  •  
    JR
    Reviewed By John R. Mar 18, 2014

    Horrible

    Services that are in print a providing, they do not. If you question something, they just hang up or threaten to call the police. Staff has no problem solving skills as to what they can do for the customer. They do not go above or beyond for the customer AT ALL!

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  •  
    J
    Reviewed By jbarlow Dec 25, 2015

    Worse Bank Ever!!

    I didn't ASK for this bank, my mortgage was sold to it. WORST customer service I ever dealt with! I'm having financial difficulties, and they won't work with me!! Late payments are considered "missed payments." Yes, you read right. So, consequently, I can't refinance because they have late payments down as missed payments on my credit report.
    I asked them if they could change the due date to when I receive my social security. No, they said. I have to refinance. Well, already told you about that. I also can't get a reverse mortgage because of them putting that on my credit report. Have no choice but to sell or just let the house go. They can have it!!!

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A