M&T Bank

National Bank, mtb.com

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MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

Choosing a smaller bank versus a big bank doesn’t mean having to sacrificing service or access to the banking products you need to manage your money. M&T Bank is an example of a smaller bank that has a dedicated following of personal and business banking customers.


M&T Bank has approximately 775 domestic banking offices and more than 1,800 ATMs in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. The bank relies on a relationship-driven approach to serve customers through a full-range of solutions, including:



  • Checking accounts

  • Savings accounts and CDs

  • Credit cards

  • Home mortgages and equity loans

  • Personal loans

  • Vehicle loans

  • Business loans and lines of credit

  • Insurance products

  • Retirement and investment services


There are five checking accounts available to satisfy virtually any banking style. EZ Choice Checking is a simple checking option with a low monthly maintenance fee, which is easily avoidable by making a single transaction each month. MyChoice Plus Checking carries a higher fee but offers benefits like foreign ATM fee rebates and interest on checking balances. MyChoice Premium Checking is a top tier checking account with special relationship rates for CD savers and borrowers who maintain a higher average daily balance.


There are several ways to save with M&T Bank, beginning with the Starter Savings account for kids 18 and younger. Relationship Savings is geared towards adults who have an M&T Bank checking account while e-Money Market and MyChoice Money Market accounts are designed for earning higher rates on savings, while enjoying check writing privileges. CDs are also available, with terms ranging from 32 days to 72 months so you can choose a term that fits your financial goals.


If you’re shopping for a new credit card, M&T Bank has three to choose from. The M&T Visa Signature card is a no annual fee card that offers unlimited 1.5% cash back on every purchase, along with a low introductory APR on balance transfers and purchases. The M&T Visa Credit Card with Rewards also has no annual fee and yields one rewards point per dollar on every purchase. Finally, the M&T Visa has no rewards program but does offer a low introductory rate on purchases and balance transfers for 12 months.


M&T Bank may be smaller but it doesn’t skimp on mobile or online banking services. The recently upgraded mobile banking app allows you to make mobile check deposits, search transactions, pay bills and quickly transfer funds. The app uses fingerprint or facial recognition on compatible devices for added security, something not all mobile banking apps offer. You can easily link your online banking account to Quicken for easy money management in one place. Additionally, M&T Bank offers free access to FinanceWorks so you can create your budget, track spending and set your financial goals.


If you need help with your accounts, M&T Bank customer service is available by phone and email seven days a week. One minor drawback: the bank doesn’t yet offer live chat.

M&T Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) $38.50 $30
  • Stop Payment item $35 $27
  • Return Deposit $20 $13
  • Domestic Wire Transfer (Outbound) $32 $22
  • Domestic Wire Transfer (Inbound) $16 $10
  • Non-Bank ATM $3 $1

Locations & Hours

map of local branches and ATMs
Branches
642

We found bank branches & ATMs within miles of .

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Latest Customer Reviews

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  •  
    Reviewed By tbjbkb69 Mar 23, 2018

    Former Mortgage Customer Service Rep

    This company is living in ancient times and does not care to promote within even though they stress the fact that they do. The employee development process there is awful and constantly hire managers that are not skilled for the job at hand. company is petty and racist. Very unprofessional
    they even stated that they want you to work harder for less.

    Overall, the lack of teamwork/communication, especially regarding procedures, makes M&T a difficult place to work unless you don't care about doing a good job. Enjoyed working here even though it was brief. But dont get too close to anyone because people get jealous on the job and unfortunately try to set you up. they are horrible to work for, Supervisor being on you for everything. Cut throat job, they make up reasons for low balling your review. They will give 2% or less no matter your review status.

    Poor management
    extremely low pay (especially for the level of responsibility)
    not a lot of room for growth
    lacks professional management support, integrity and culture.
    hazing and bullying allowed by Management and favoritism
    constant stress and disrespect.
    Your voice as an employee was not respected or valued.
    Several employees were bullied and out-casted.
    management was more about numbers than honesty and integrity; will make up lies and get away with it, set you up to fail & Human resources will not do a damn thing!!!

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  •  
    Reviewed By banker67 Dec 1, 2017

    Superior Customer Service by knowledgeable employees, every time.

    Always greeted with a smile and how may I help you today. Upon completion of service usually asked "Is there anything else I can do for you today" [a nice reminder]

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  •  
    Reviewed By forgedangel Nov 5, 2017

    Impossible to Balance your Checkbook with M&T

    I've been a patron of HCSB for over 2 decades... and when M&T bought them out, I was worried, but I gave them a chance.
    It's been at least 2 years now, and I CANNOT BALANCE MY CHECKBOOK! I never had any trouble with HCSB, but I discovered the with M&T, pending transactions are never the amount of the actual charge. This is sometimes explained by tip charges on restaurant bills, but often times, the amount of pending transactions is dyslexic and reversed. Example $94.46 vs $94.64... so I'm consistently struggling to balance my checking properly.
    This has been a frustrating problem since the very first statement, and other than former HCSB bank employees (now M&T employees) acknowledging and validating my frustrations as a common complaint... M&T continued business as usual. The matter is so frustrating... I'm prepared to move my 2+ decades old accounts to my other bank.
    Not happy at all with M&T SOPs... less impressed with their lack of interest or concern into this problem.

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  •  
    Reviewed By forgedangel Nov 5, 2017

    Impossible to Balance your Checkbook with M&T

    I've been a patron of HCSB for over 2 decades... and when M&T bought them out, I was worried, but I gave them a chance.
    It's been at least 2 years now, and I CANNOT BALANCE MY CHECKBOOK! I never had any trouble with HCSB, but I discovered the with M&T, pending transactions are never the amount of the actual charge. This is sometimes explained by tip charges on restaurant bills, but often times, the amount of pending transactions is dyslexic and reversed. Example $94.46 vs $94.64... so I'm consistently struggling to balance my checking properly.
    This has been a frustrating problem since the very first statement, and other than former HCSB bank employees (now M&T employees) acknowledging and validating my frustrations as a common complaint... M&T continued business as usual. The matter is so frustrating... I'm prepared to move my 2+ decades old accounts to my other bank.
    Not happy at all with M&T SOPs... less impressed with their lack of interest or concern into this problem.

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  •  
    Reviewed By smmarvin12 Oct 12, 2017

    Worst Bank I've Ever Worked With

    I opened a checking account at this bank a little over a year ago as I was moving and wanted a bank that I could access nationally. It was the worst mistake I've ever made. None of their policies seem designed for the customer's needs. For instance, like all humans, I made a mistake one day. The mistake caused two checks to be POST DATED to my account. In other words, I checked my account at 11:45pm before going to bed: its fine.The next morning I wake up and get a notice from the bank that my account is negative. When I looked in the app to find out why, it showed two checks as being cashed against my account the day before. In other words, they post checks to the account on one day, but don't reflect their deduction from your account until the next day. In addition, the second check posted would not have overdrawn my account if it had been posted first. I immediately went to the bank and deposited cash to bring it back to a positive. The next day, now two days after the checks have supposedly cleared, I see two insufficient funds fees posted. So I called the bank and asked for more information. If check two would not have overdrawn my account, and only did because check one had previously overdrawn my account and both were posted on the same exact day, why were they posted in that order and why am I therefore charged a fee twice? The representative told me that I was charged fees because I did not bring the account current the same day as it went negative. In other words, because they post date when a check clears, I would never be able to fix any overdrawn checks on the same day, but its still my fault that the account was negative for 24 hours. When I asked why the first check came out first, she said that even though they were deposited by the people they were written to on the same day, check one was numerically before check two, so check one was cleared first. When asked what would happen with debit transactions that clear on the same day, she was unable to give an answer.

    I understand that the overdrawn account was due to my error in not depositing the cash soon enough. However, their policy in post dating their check transactions is what made it impossible to fix the situation in what would be considered immediately. Their policy to deduct checks from the account in numerical order is what allows them to charge me twice for fees, when it should have only been once in my opinion as only one check would have actually overdrawn my account.

    This is one of numerous negative events I have had with them. One other reason I hate this bank is because their safety measures mean that you cannot connect a third party app easily to your account. I tried to use the mint budgeting tool, and M&T refuses to allow Mint to connect. When I called to ask about it, I was told this was a safety measure. Mint is a well established app. I tried to connect Acorns to it. Same problem.

    There are simple solutions to these problems. For instance, putting the check in as pending on the date it is supposed to clear would definitely help people know when the check is going to be deducted and allow them to double check that there were no mistakes made in making sure the account can cover it. Waking up in the morning to find out, oh, hey, this check deducted yesterday we just didn't tell you until today is extremely frustrating. Allowing well known and highly rated for safety apps to connect to the account so customers can use features that you do not offer would also be extremely helpful.

    Don't use this bank. Unless you have that recommended six months of savings and will never need any kind of actual customer service, this bank will drive you insane and make you wish you had never moved away from your previous credit union.

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  •  
    Reviewed By hdreble Oct 2, 2017

    300 mile trip

    drove 300 miles to cash a check on M&T bank was told could not cash it needed to tell them 7 days in advance . check was there check from my 401 k. to make a long story short took all day. had to pay 1500.00 to a check cashing place to get it cashed a bank that will not cash its own checks is not much of a bank. so thumbs down to M& T bank.

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  •  
    Reviewed By smmarvin12 Oct 12, 2017

    Worst Bank I've Ever Worked With

    I opened a checking account at this bank a little over a year ago as I was moving and wanted a bank that I could access nationally. It was the worst mistake I've ever made. None of their policies seem designed for the customer's needs. For instance, like all humans, I made a mistake one day. The mistake caused two checks to be POST DATED to my account. In other words, I checked my account at 11:45pm before going to bed: its fine.The next morning I wake up and get a notice from the bank that my account is negative. When I looked in the app to find out why, it showed two checks as being cashed against my account the day before. In other words, they post checks to the account on one day, but don't reflect their deduction from your account until the next day. In addition, the second check posted would not have overdrawn my account if it had been posted first. I immediately went to the bank and deposited cash to bring it back to a positive. The next day, now two days after the checks have supposedly cleared, I see two insufficient funds fees posted. So I called the bank and asked for more information. If check two would not have overdrawn my account, and only did because check one had previously overdrawn my account and both were posted on the same exact day, why were they posted in that order and why am I therefore charged a fee twice? The representative told me that I was charged fees because I did not bring the account current the same day as it went negative. In other words, because they post date when a check clears, I would never be able to fix any overdrawn checks on the same day, but its still my fault that the account was negative for 24 hours. When I asked why the first check came out first, she said that even though they were deposited by the people they were written to on the same day, check one was numerically before check two, so check one was cleared first. When asked what would happen with debit transactions that clear on the same day, she was unable to give an answer.

    I understand that the overdrawn account was due to my error in not depositing the cash soon enough. However, their policy in post dating their check transactions is what made it impossible to fix the situation in what would be considered immediately. Their policy to deduct checks from the account in numerical order is what allows them to charge me twice for fees, when it should have only been once in my opinion as only one check would have actually overdrawn my account.

    This is one of numerous negative events I have had with them. One other reason I hate this bank is because their safety measures mean that you cannot connect a third party app easily to your account. I tried to use the mint budgeting tool, and M&T refuses to allow Mint to connect. When I called to ask about it, I was told this was a safety measure. Mint is a well established app. I tried to connect Acorns to it. Same problem.

    There are simple solutions to these problems. For instance, putting the check in as pending on the date it is supposed to clear would definitely help people know when the check is going to be deducted and allow them to double check that there were no mistakes made in making sure the account can cover it. Waking up in the morning to find out, oh, hey, this check deducted yesterday we just didn't tell you until today is extremely frustrating. Allowing well known and highly rated for safety apps to connect to the account so customers can use features that you do not offer would also be extremely helpful.

    Don't use this bank. Unless you have that recommended six months of savings and will never need any kind of actual customer service, this bank will drive you insane and make you wish you had never moved away from your previous credit union.

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  •  
    Reviewed By RoseJuliet87 Jun 25, 2017

    Terrible Bank

    I was one of the little savings bank that merge with M&T. In the beginning they all seemed very nice until I got placed into another branch. I worked with an M&T that said that they have a master list of everyone they wanted to fired by the end of the year. That M&T didn't care about my bank and wanted to fire all of us. She would scream at me for not identifying people that I knew claiming that it was policy to I.d. Everyone. It is not. She told my boss all my little mistakes and lied about me. I was so depressed and miserable and I saw that my customers felt the same. M&T customer service is disgusting. They don't really give a damn about you or their employees don't go there. Take your money elsewhere.

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  •  
    Reviewed By M_T_bank_sucks Apr 15, 2016

    Stay away from this bank

    Worst possible customer service, very long hold times, fail to disclose all fees, stay away, stay away, stay away. There are much better banks out there without having to deal with a substandard bank such as M&T.

    Would you believe they want $50 to close a checking and/or savings account? I guess they are trying to keep people from leaving in droves. Trust me, it's $50 well spent to be rid of this bank.

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  •  
    Reviewed By Roma739 Mar 1, 2016

    Scary

    Taking over my previous bank Hudson City, M&T sent me a packet of trial checks for an account I was never offered. The scary part was that there was No reference to indicating that my other accounts would be labeled as inactive/ abandoned.
    If it wasn't for my husband who visited the bank and happen to inquire about an ATM card and was told that his CD was inactive, I would not have known to check up on my accounts. The agent reconfirmed the code for inactive and couldn't explain why aren't clients being told their accounts are considered inactive.
    I can only imagine what senior citizens are going to be confronted with when they realize their account is considered abandoned! As far as I am concerned, if it smells fishy, it stinks! Time for me to transfer my monies elsewhere. My question is : Are you setting up scenarios to fraudulently take clients money? It took 20 minutes for the agent to inform me that I have 3 accounts and she was on the computer!!

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  •  
    Reviewed By sanchuck Jan 31, 2014

    will be switching banks

    had three different problems
    ( 1 ) applied to be pre-improved for a small loan to buy a piece of real estate from a bank forclosure - big hassle to get an approval ( eventhough I had was willing to put up a CD for the loan amount as collateral ) - only to be told that they didn't preaprove me - just pre-qualified me - lost out on purchasing this property $40,000 under market value
    ( 2 ) I was supposed to have a bundle acoount but was later told one business account didn't qualify and I had to pay a monthly charge - I closed that account and moved it to another bank with no fees
    ( 3 ) daughter's money market was part of bundle - only to find out a year later that when it set up -- they put her in a minium balance account so fees would still apply - this account was closed

    now going to close out my main business accounts checking & money market , my personal money market and my wife checking account
    Manager has a laid back attitude and thinks by saying nothing can be done without addressing the problem should make me feel good - possible he should be the manager and I could go on

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  •  
    Reviewed By Gonnadoitval Sep 23, 2017

    WORST BANK EVER!!!!

    M&T Bank is the WORST bank ever!!! If anyone knows how I can rid of them as my mortgage company .....I'm all ears!!!! Customer service is none existent....there is no service for the customer at all! I had repairs done on my home with h partial funds from the homeowners insurance. M&T Bank require their name be on any claims check!!! They hold the funds hostage and require paperwork after paperwork. They have speak department after department with no resolution!!!! They do not treat their customers well! They made me feel like they want me to lose my home. I DO NOT EVER RECOMMEND THIS BANK TO ANYONE! It's a lot of frustration and disappointment

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  •  
    Reviewed By kerryj1220 Aug 8, 2017

    Unreliable & Poor Record Keeping

    I have never dealt with a banking institution that is as ill-equipped and unreliable as M & T. After my mortgage loan was sold on my out of state rental property to M & T, M & T notified me 6 months later that the automatic payments which had been set up for over 6 years and in which I had never been as much as a day late paying, did not transfer. M & T notified me of this via a postcard a day after they sent me a certified letter noting foreclosure warning proceedings. Then I had to pay for their attorney costs to close the matter and my credit score tanked. I tried to explain that the property was managed by a realty company and that I had never even received a phone call from M & T regarding the matter and letters from M & T were sent to the out of state rental property and my previous address. They refused to reverse the credit reporting and refused my offer to provide previous lender reporting that showed that the mortgage had never been paid late since origination of the loan several years prior. Their customer service rep told me that "I should manage my finances better." Fast forward 6 years later and I am selling the property and M & T sent me a bill for $1,200 for the same attorney/foreclosure warning proceedings that I paid in 2012. The property never went into foreclosure and this has been verified by my current primary residence lender and a previous lender too with the state of Georgia. Yet, I have been following up with M & T for 6 weeks, made 7 phone calls and customer service keeps promising me they will fix the issue and call me back within 24-48 hours and no one calls me back. Now, I will again have to pay $1,200 to M & T for the sale to close this week while they say they are handling as a urgent request, although I have been told this three times already during the last 3 weeks and have never received a return phone call. I will never do any sort of business with this bank again.

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  •  
    Reviewed By Aconpag1x Dec 30, 2016

    Wish I had come here before I started my mortgage process

    I have been working with a rep from the mortgage division in round lake NY and it's exactly what everyone is saying. They never return emails, calls or respond to anything. I have been given a closing g date twice now and all of a sudden they need more documents. Now my interest rate is about to expire and the Feds have raised interest rates so I'm guessing it's being done on purpose so they can get me for a higher rate.

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  •  
    Reviewed By smmarvin12 Oct 12, 2017

    Worst Bank I've Ever Worked With

    I opened a checking account at this bank a little over a year ago as I was moving and wanted a bank that I could access nationally. It was the worst mistake I've ever made. None of their policies seem designed for the customer's needs. For instance, like all humans, I made a mistake one day. The mistake caused two checks to be POST DATED to my account. In other words, I checked my account at 11:45pm before going to bed: its fine.The next morning I wake up and get a notice from the bank that my account is negative. When I looked in the app to find out why, it showed two checks as being cashed against my account the day before. In other words, they post checks to the account on one day, but don't reflect their deduction from your account until the next day. In addition, the second check posted would not have overdrawn my account if it had been posted first. I immediately went to the bank and deposited cash to bring it back to a positive. The next day, now two days after the checks have supposedly cleared, I see two insufficient funds fees posted. So I called the bank and asked for more information. If check two would not have overdrawn my account, and only did because check one had previously overdrawn my account and both were posted on the same exact day, why were they posted in that order and why am I therefore charged a fee twice? The representative told me that I was charged fees because I did not bring the account current the same day as it went negative. In other words, because they post date when a check clears, I would never be able to fix any overdrawn checks on the same day, but its still my fault that the account was negative for 24 hours. When I asked why the first check came out first, she said that even though they were deposited by the people they were written to on the same day, check one was numerically before check two, so check one was cleared first. When asked what would happen with debit transactions that clear on the same day, she was unable to give an answer.

    I understand that the overdrawn account was due to my error in not depositing the cash soon enough. However, their policy in post dating their check transactions is what made it impossible to fix the situation in what would be considered immediately. Their policy to deduct checks from the account in numerical order is what allows them to charge me twice for fees, when it should have only been once in my opinion as only one check would have actually overdrawn my account.

    This is one of numerous negative events I have had with them. One other reason I hate this bank is because their safety measures mean that you cannot connect a third party app easily to your account. I tried to use the mint budgeting tool, and M&T refuses to allow Mint to connect. When I called to ask about it, I was told this was a safety measure. Mint is a well established app. I tried to connect Acorns to it. Same problem.

    There are simple solutions to these problems. For instance, putting the check in as pending on the date it is supposed to clear would definitely help people know when the check is going to be deducted and allow them to double check that there were no mistakes made in making sure the account can cover it. Waking up in the morning to find out, oh, hey, this check deducted yesterday we just didn't tell you until today is extremely frustrating. Allowing well known and highly rated for safety apps to connect to the account so customers can use features that you do not offer would also be extremely helpful.

    Don't use this bank. Unless you have that recommended six months of savings and will never need any kind of actual customer service, this bank will drive you insane and make you wish you had never moved away from your previous credit union.

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  •  
    Reviewed By taraadiel Oct 4, 2017

    Go to another bank

    I have had my loan with M&T for around 7 years now, never been late, and never have asked for any help. Hurricane Irma comes to Florida and I called to see if I can get a 1 month forbearance and add to the end of my loan so I can get caught up. Instead M&T said we can give you a 3 month delay and we will not incur late fees, report to credit, but at the end of 3 months you have to immediately pay all the money that you owe. If people could afford their payments they would make them on time and would not need the help. By asking people to pay for something all at once is a slap in the face and saying we don't care about you. The right thing to do is truly help your customers, not disable or hurt them financially more. This is why so many people loose their homes.

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  •  
    Reviewed By kerryj1220 Aug 8, 2017

    Unreliable & Poor Record Keeping

    I have never dealt with a banking institution that is as ill-equipped and unreliable as M & T. After my mortgage loan was sold on my out of state rental property to M & T, M & T notified me 6 months later that the automatic payments which had been set up for over 6 years and in which I had never been as much as a day late paying, did not transfer. M & T notified me of this via a postcard a day after they sent me a certified letter noting foreclosure warning proceedings. Then I had to pay for their attorney costs to close the matter and my credit score tanked. I tried to explain that the property was managed by a realty company and that I had never even received a phone call from M & T regarding the matter and letters from M & T were sent to the out of state rental property and my previous address. They refused to reverse the credit reporting and refused my offer to provide previous lender reporting that showed that the mortgage had never been paid late since origination of the loan several years prior. Their customer service rep told me that "I should manage my finances better." Fast forward 6 years later and I am selling the property and M & T sent me a bill for $1,200 for the same attorney/foreclosure warning proceedings that I paid in 2012. The property never went into foreclosure and this has been verified by my current primary residence lender and a previous lender too with the state of Georgia. Yet, I have been following up with M & T for 6 weeks, made 7 phone calls and customer service keeps promising me they will fix the issue and call me back within 24-48 hours and no one calls me back. Now, I will again have to pay $1,200 to M & T for the sale to close this week while they say they are handling as a urgent request, although I have been told this three times already during the last 3 weeks and have never received a return phone call. I will never do any sort of business with this bank again.

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  •  
    Reviewed By swboyink Jan 8, 2014

    Skank Of America Sold My Mortgage To M T Bank. Terrible Customer Service!

    First off i have a $20 fee added to my account which my bank says is from a bad check fee, to which i always had auto draft with bofa. No explanation for this, was actually told to call bank of america to sort it out. Originally setup auto draft with mtbank, then they took two payments for one month, over drafting my account of which other bills began even more over drafting and the $25 fee for each transaction. Customers service said they would refund the payment but in form of paper check and i would have to send in my bank account statement for them to review whether i get reimbursement for the overdraft fees. They can take money out instantly but can't put it right back. Some bank! I hate that i had no choice to inheret such a handicapped mortgage provider. Ever notice that the name sounds like "empty bank"?

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  •  
    Reviewed By jbarlow Dec 25, 2015

    Worse Bank Ever!!

    I didn't ASK for this bank, my mortgage was sold to it. WORST customer service I ever dealt with! I'm having financial difficulties, and they won't work with me!! Late payments are considered "missed payments." Yes, you read right. So, consequently, I can't refinance because they have late payments down as missed payments on my credit report.
    I asked them if they could change the due date to when I receive my social security. No, they said. I have to refinance. Well, already told you about that. I also can't get a reverse mortgage because of them putting that on my credit report. Have no choice but to sell or just let the house go. They can have it!!!

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  •  
    Reviewed By John R. Mar 18, 2014

    Horrible

    Services that are in print a providing, they do not. If you question something, they just hang up or threaten to call the police. Staff has no problem solving skills as to what they can do for the customer. They do not go above or beyond for the customer AT ALL!

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