Nationwide Bank

Community Bank, nationwide.com

Nationwide Bank logo
B+ MyBankTracker
Rating
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

Nationwide Financial Services (NFS), based in Columbus, Ohio, is part of the Nationwide group of companies, which offers diversified insurance and financial services. The group is led by Nationwide Mutual Insurance Company, which is ranked No. 108 on the Fortune 500 based on 2007 revenue.

Nationwide Bank Fees

  • National Average
  • Monthly Inactivity $5 $6
  • Non-Sufficient Fund (Overdraft) $25 $30
  • Stop Payment item $20 $27
  • Return Deposit $25 $13
  • Domestic Wire Transfer (Outbound) $25 $22
  • Domestic Wire Transfer (Inbound) $0 $10
  • Non-Bank ATM $1.50 $1

Locations & Hours

map of local branches and ATMs
Branches
2
ATMs
31,253

We found bank branches & ATMs within miles of .

View Locations & Hours

Latest Customer Reviews

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  •  
    Reviewed By ddeyette Feb 17, 2018

    Hung me out to dry

    My debit card just stopped working on Friday night. I cannot even check my balance at the ATM, though I can still use the website. The app has also stopped working. Their "support" line doesn't open until Monday, and it is going to take me several disconnected holds to get through to them if I ever do. I am on the hook for a lot of pending charges that I genuinely thought were going to go through, because they always have and because I have $1300+ more in the account than I have spent so far.

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  •  
    Reviewed By Ho11wa11rd77 Nov 21, 2017

    DO NOT REFINANCE AN AUTO LOAN WITH THEM

    They increased our interest rate from 3.35% to 24.99% because the previous lien holder did not release the title to them in their expected timeframe because Nationwide did not satisfy the balance when transferring the loan and leaving a balance of $160 with the previous lien holders however neither institution made us aware of this for us the resolve it... once aware we paid the balance in full and title was electronically release but Nationwide continues to refuse to adjust our interest rate back to the agreed amount until title is in their hands. So although we are good customers they r making us pay for the miscommunication between the two institutions.
    WORST CUSTOMER SERVICE EVER RECIEVED!!!

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  •  
    Reviewed By mkneib Oct 30, 2017

    Do Not Work With Nationwide!

    I applied for a loan in August of 2017, then went with another company. In September, I started receiving requests for payment from Nationwide for a loan. I have paid nothing, because it is not legitimate, but I have not been able to get this loan erased and stop payment requests.

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  •  
    Reviewed By ddeyette Feb 17, 2018

    Hung me out to dry

    My debit card just stopped working on Friday night. I cannot even check my balance at the ATM, though I can still use the website. The app has also stopped working. Their "support" line doesn't open until Monday, and it is going to take me several disconnected holds to get through to them if I ever do. I am on the hook for a lot of pending charges that I genuinely thought were going to go through, because they always have and because I have $1300+ more in the account than I have spent so far.

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  •  
    Reviewed By gater Jun 28, 2017

    Poor Service; Shorted Interest

    After their recent "go dark" period where they changed their web site, my April 2017 CD interest was shorted about $8.40 (or seemingly one day's interest). I spoke to two service reps to no avail, and then was transferred to a senior analyst and given a case number which has been unsettled after 10 business days. As per their policy stated on page 2 of monthly statement, they are supposed to credit one's account after this 10 days if they have not resolved the error. They have not credited my account. I no longer trust this bank to do simple things like credit the CORRECT interest to an account. I also was made to redo several external transfer bank setups on my own time vice the slick technology that cannot even calculate the correct interest. Check your CDs!

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  •  
    Reviewed By ace954 Jun 21, 2017

    Stay away from

    I opened an account with this bank and deposited my income tax refund check which was cleared.I wrote a check which was returned unpaid only to find out my account was blocked
    pending identity verication.I submitted documents asked for the excuse now is they were not legible.Still cannot get my money.Why would you open an account not knowing the identity of the person then blocked it after you deposited your money.Be wary of this bank.If your reason for using them is because you are in chek system don't try suntrust instead.

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  •  
    Reviewed By TeachinAR Dec 23, 2016

    Bait and Switch from Nationwide.

    I received an offer to refinance my auto loan (5.4%) to as low as 2.69% for 60 months. I had 62 months on my current loan with a payment of $418.75. I was pushed by my husband to apply and see what I could get on a Friday evening. I got an offer of 3.970%, only if I allowed them to draft the payment, or 4.970% if I chose to mail my payment in. This was not much of a savings. Not only that, my payment went up to $420.46. My husband and I figured that I would be saving around $1100 dollars of interest. I had finished the loan, because I had a lot of questions. He called for me the next morning, and they explained that I was not eligible for a lower interest rate because I was not financing a minimum of $25,000. He was also told if I did not finalize my loan application before 24hours, I would lose that loan rate. I made it home from work by 12. We started calling multiple times from 12 until 3, but the automotive system said no one was available and to call back during business hours on Saturday 9:00 am - 5:30 pm. That should have been a red flag. After discussion with my husband, I finalized the loan online. This was the biggest mistake I could have ever made. Nowhere in the online process was a finance charge stated. Once it was said and done, I am being charged $2,412.51 finance charge. Now, my ending balance is $25,225.83. I am sick to my stomach. This was my mistake and I own it. I did not go with my gut, which told me not to trust this company. I want other to heed my warning. DO NOT refinance with this company (especially online). You will not know what you are being charged until it is too late!

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  •  
    Reviewed By gater Jun 28, 2017

    Poor Service; Shorted Interest

    After their recent "go dark" period where they changed their web site, my April 2017 CD interest was shorted about $8.40 (or seemingly one day's interest). I spoke to two service reps to no avail, and then was transferred to a senior analyst and given a case number which has been unsettled after 10 business days. As per their policy stated on page 2 of monthly statement, they are supposed to credit one's account after this 10 days if they have not resolved the error. They have not credited my account. I no longer trust this bank to do simple things like credit the CORRECT interest to an account. I also was made to redo several external transfer bank setups on my own time vice the slick technology that cannot even calculate the correct interest. Check your CDs!

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  •  
    Reviewed By nationslide May 11, 2017

    Website downfive days, CD's not paying interest.

    I have four CD's with Nationwide that are supposed to pay interest into my local credit union around the 1st of each month, as of now, the 11th, no interest. Also, website has been down and I have no answers. I think it's about time to move my money elsewhere.

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  •  
    Reviewed By TeachinAR Dec 23, 2016

    Bait and Switch from Nationwide.

    I received an offer to refinance my auto loan (5.4%) to as low as 2.69% for 60 months. I had 62 months on my current loan with a payment of $418.75. I was pushed by my husband to apply and see what I could get on a Friday evening. I got an offer of 3.970%, only if I allowed them to draft the payment, or 4.970% if I chose to mail my payment in. This was not much of a savings. Not only that, my payment went up to $420.46. My husband and I figured that I would be saving around $1100 dollars of interest. I had finished the loan, because I had a lot of questions. He called for me the next morning, and they explained that I was not eligible for a lower interest rate because I was not financing a minimum of $25,000. He was also told if I did not finalize my loan application before 24hours, I would lose that loan rate. I made it home from work by 12. We started calling multiple times from 12 until 3, but the automotive system said no one was available and to call back during business hours on Saturday 9:00 am - 5:30 pm. That should have been a red flag. After discussion with my husband, I finalized the loan online. This was the biggest mistake I could have ever made. Nowhere in the online process was a finance charge stated. Once it was said and done, I am being charged $2,412.51 finance charge. Now, my ending balance is $25,225.83. I am sick to my stomach. This was my mistake and I own it. I did not go with my gut, which told me not to trust this company. I want other to heed my warning. DO NOT refinance with this company (especially online). You will not know what you are being charged until it is too late!

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By Shine137 Aug 26, 2016

    Car refinance

    I received a preapproved invitation to apply for an auto refinance. The advertised rates were lower than my current loan so I thought I would go for it. BIG MISTAKE! I was denied, I now have a hard inquiry from Nationwide on my credit report AND my credit score is 750. Fyi, they pulled from TU.

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  •  
    Reviewed By NevaBear Feb 11, 2016

    Be aware of this Bank

    I had an unfortunate few days with Nation Wide Bank for a refinance for my car loan. Well, lots of trouble with the application and the numbers for my new loan kept shifting and then they said I had to change my browser from Opera to some other browser and I just told them to forget it. Stay away from these people!

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  •  
    Reviewed By gater Jun 28, 2017

    Poor Service; Shorted Interest

    After their recent "go dark" period where they changed their web site, my April 2017 CD interest was shorted about $8.40 (or seemingly one day's interest). I spoke to two service reps to no avail, and then was transferred to a senior analyst and given a case number which has been unsettled after 10 business days. As per their policy stated on page 2 of monthly statement, they are supposed to credit one's account after this 10 days if they have not resolved the error. They have not credited my account. I no longer trust this bank to do simple things like credit the CORRECT interest to an account. I also was made to redo several external transfer bank setups on my own time vice the slick technology that cannot even calculate the correct interest. Check your CDs!

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By nationslide May 11, 2017

    Website downfive days, CD's not paying interest.

    I have four CD's with Nationwide that are supposed to pay interest into my local credit union around the 1st of each month, as of now, the 11th, no interest. Also, website has been down and I have no answers. I think it's about time to move my money elsewhere.

    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By Shine137 Aug 26, 2016

    Car refinance

    I received a preapproved invitation to apply for an auto refinance. The advertised rates were lower than my current loan so I thought I would go for it. BIG MISTAKE! I was denied, I now have a hard inquiry from Nationwide on my credit report AND my credit score is 750. Fyi, they pulled from TU.

    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By ace954 Jun 21, 2017

    Stay away from

    I opened an account with this bank and deposited my income tax refund check which was cleared.I wrote a check which was returned unpaid only to find out my account was blocked
    pending identity verication.I submitted documents asked for the excuse now is they were not legible.Still cannot get my money.Why would you open an account not knowing the identity of the person then blocked it after you deposited your money.Be wary of this bank.If your reason for using them is because you are in chek system don't try suntrust instead.

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  •  
    Reviewed By Marjorys May 26, 2017

    Account lock down, they have my money for 12 months! Still have my money!

    Hello,
    In 2015 I opened a bank account at Nationwide Bank via internet. I use few times the bank but never overdraft them (I printed all statements from the date of opening the account)
    In March 2016, I deposit a check in my step daughter name, that check comes from a tax agency, and belongs to her tax refund for the amount of 2760.00 (I have the check images on file). Nationwide have an application by phone where you can deposit checks, since my step daughter don't have a bank account at the time I deposited the check, third part check in my account. In the bank policy about third part checks said is a sole discretion of the bank to place the funds on your account or return the check. Well, nationwide cash the check and one day after they frozen my account. I was unable to see the balance or anything regarding the account. I call them and they direct me to the bank fraud department email (I have all records of emails from and to the bank in my email folders) after asking for my us passport, proof of address, utility bills, my step daughter information, copies of ID's, everything, they told me that the money will be release in one or two days, 12 months past by, my step daughter call to the IRS but the Check deposited (a good one ) was provided by a tax agency for those services they pay you in advance. The IRS check the records and everything was in order, we sent to them the IRS taxes copies. My step daughter get a letter from the check issue financial company to tell Nationwide to return the funds to the original check issue ( one of the solutions) nothing, Nationwide held the money until last week, March 14,2017, when I was able to enter to the online banking they where taking account maintenance fees for 12 months. I said ok, at least I can pay the money to my step daughter, wrong, the bank never replace me the debit card , the debit card was stoped for fraud? What fraud? Well, I send her 100 dollars via bill payment to her bank, and 900 after that (limited to send money $1000 at month. I send the money to the same person named in the original check, my step daughter. Well, the bank yesterday frozen my account again, and keeps around 1515 something in to my account. I call the bank and they asked me for the same paperwork sent to them one year ago, I resent them all papers again, current bills with my current and same address. I have read many people accounts was frozen by this bank for no reason. They takes maintenance fees from your account and you can't use your own money. The bank refuse to close my account and send me a balance check. Run away from this bank!

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  •  
    Reviewed By money16 Aug 12, 2016

    bad exeriences over 10 years

    I'm a Nationwide Agent and I will be moving all of my business away from Nationwide Bank soon. Enough said! Banks are a dime a dozen, do not waste your time here.

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