C+ MyBankTracker Rating

New York Community Bank Locations in Your Area

New York Community Bank has 231 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely uses an ATM network, but we are not aware of it.

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Learn more about New York Community Bank

New York Community Bank was established December 1858. That's more than 150 years ago! It holds assets of 45.5 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!

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New York Community Bank Branches Customer Reviews

(38 Reviews)
1 out of 5 stars
See all 38 customer reviews
  •  
    S
    Reviewed By stevemgiov Jul 24, 2017

    online help

    i was doing online banking. when i tried to sign in it rejected my password then i called after being locked out. the rep said she sent e mails i never got. also did you refresh.. check your spam...umm im not from mars..i know all of this . then i called they asked alot of questions then where i lived several years ago. after i told them what my bills were whats it there business.? now i have to go into the bank and go through this again..sick!!!!

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  •  
    C
    Reviewed By CHICO Feb 16, 2017

    Poor Communication and trained staff deplorable

    After many years of banking at this NYCB, they finally questioned a check that for years was deposited and now decided that the name was not spelled correctly and denied the check. It was announced over the PA drive up window.
    Trying to contact by email any of the executives is impossible. All you can do is email customer service, which I find unacceptable. The response I was given was unacceptable..........
    Moving all my banking elsewhere, good riddence

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  •  
    M
    Reviewed By mynycb Feb 7, 2017

    They are awful, I am done my business with them in rest of my life

    We had mortgage account with them, but not any more. My husband was the only person on this mortgage, but I am the person writing checks to pay all the bills. Every time when I called them for an issue (online account password, mortgage statement (never received statement from them), only three months of statements available for viewing online, etc.), they would ask my husband to be present. My husband had given verbal consent to them many many times that he authorized his wife to talk them regarding any issue with this mortgage account. They had notes on this in their system. They knew it was always me calling them on this mortgage account, but they always said they would not talk anything with me on this account, it had to be my husband.

    Last month I called them together with my husband to ask payoff quota and sent a check through our credit union checking account. The amount on the check was a few hundred more than the pay off quota. A few days later, I called them to ask if they received the pay off payment, again I was asked to let my husband join the call even he was at a job conference. Then we were told the money had been received, but the payoff payment has to be a certified check and has to be paid to a different address according to their policy, but no one told us when we asked pay off amount last time. The check was sent directly from our credit union checking account, it had to be a certified check and they received the money and the check had been cleared. We were still told it would take extra time for them to verify the payoff was a certified check before they can issue refund check from the escrow account. A couple weeks later, we received a letter from them saying the pay off check was about one hundred short. From the balance summary in the letter, we found out they put more than four hundred dollars into the escrow account. I called to ask why, again they asked me to get my husband into the call, they said they would investigate and called us back in two days, but they never did. Five days later today, I called back, the person again asked where my husband was, he said we knew you called many times, but we need talk to your husband, it was happened my husband was on a conference call for his work, he had a few more minutes to finish up his conference call. They cannot wait and cut me off, when we finally called back in again, all we were told is the mortgage already been paid off. I was totally pissed off, they are not doing their business in a professional way, I am done my business with them. I am just very surprised their business even still exist today.

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