OneWest Bank Locations in Your Area

OneWest Bank has 71 branches in their region. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.

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Learn more about OneWest Bank

OneWest Bank was established March 2009. Newer banks tend to have nicer stuff! It holds assets of 40.7 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 11%. Lower is better!

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Latest Customer Reviews

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  •  
    Reviewed By clreview937 Dec 7, 2017

    S*** Show

    Do not ever, EveR, EVER do business with this bank. Especially when it comes to the procurement of a mortgage.

    I first moved into this neighborhood over 25 years ago and have done business with this bank (back to the days of First Federal) the whole time. I moved out of my house in 2010 leaving behind the wife and children whom I supported. I have been waiting for the day I can move back into the Beloved House. Especially, the last 4 years, I have been living in this Godforsaken Apartment in the godforsaken neighborhood of NeverMind.

    Anyway, I can now move back to the home neighborhood. I reestablish friendly, personal (nonelectronic) relations with my friendly, personal neighborhood bank. (Now OneWest or, not even, CIT. I will refer to it as OneWest since thats what the sign says.) It was suggested that since there was considerable damage done to Beloved House in the interim and since I had over two months lease left on the Godforsaken Apartment that I do some serious remodeling. So why not do a remortgage with OneWest with a substantial cash out. Good idea.

    Talked with a contractor, everything ready to go. Meanwhile, back at the bank: Dawdle, dawdle, dawdle. E.g., they acquired from their own records a phone number which was not in use and had the appraiser calling and calling this number for over a week. Papers, documents and forms got sent, resent and reresent. Dawdle, dawdle, dawdle. Then, just when I was about to contact some shakenbake loan organization for an alternative mortgage plan, OneWest comes through. I have been pre-approved and will certainly get this loan. Construction starts. The bank? Dawdle, dawdle, dawdle. And some prying into intimate details of my unremarkable, boring finances (to which they had full access since, after all, I did all my banking at OneWest) not to mention various aspects of my personal life. Finally after 67 weeks, it is time to sign. BTW, Shakenbake loans take about 3 weeks, other banks 35.

    On the day I was supposed to sign, I get an email from the loan officer that the loan has been rejected. Why? Because the underwriter, in all of her wisdom has concluded that I did NOT want to move back into Beloved House after all. Indeed, it was concluded that what I DID want to do was to fix up the house for a rental and, , continue to reside in the Godforsaken Apartment.

    Then a careful calculation of (my rent)+(my new mortgage payment)+(my known expenses) allows them to conclude that I would be coming up short about $800/month to qualify for this loan. (I.e., having this loan AND continuing to pay rent would cost me $800/month more than my current expenses.) Hey, if I had intended to rent the house, which I had not, what about the 410 thousand per month that I would have been making in rental income. If I had wanted to rent the Beloved House. Which I did not.

    But, no fear, the good folks at OneWest are going to escalate overturn the judgement of the underwriter. Dawdle, dawdle, dawdle. Several weeks later, this has gone to highest regional office of OneWest who agree that I should get this loan but, unfortunately, a committee of regional underwriters has upheld the decision of the original underwriter. No loan.

    This has put me in an impossible position with the contractor (and has put the contractor in an impossible position with himself). Now any sort of loan is very difficult to acquire. And not cheap either. Details will be omitted. Bottom line: I have been agonizing and scrapping with the full spectrum of loan granting institutions and have acquired a very expensive loan. Remodeling will recommence. Aside from months of my time, all this has cost me tens of thousands of dollars. Several tens. And, for the time being: Still stuck in the Godforsaken Apartment.

    Need a mortgage? Try the Shakenbake organizations or, maybe, try a respectable bank that actually wants to transact business. Anything but OneWest Bank.

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  •  
    Reviewed By hlreview937 Dec 7, 2017

    Horror Show

    I dont usually bother with writing reviews, but my recent participation in dealings with OneWest bank has been such a horror show that I feel obligated to do so.

    So a guy is a 25 year customer of his friendly local neighborhood bank and tries to get a cash out refinance with an eye towards some remodeling. The bank calls up a loan officer from Pasadena and everything starts out ok. After personally handing most requisite paperwork to the loan officer, it is then required to re-upload these documents to their web system (by far not the best Ive seen, by the way) and at this point the loan has been passed on to a processor and the loan officer goes incommunicado for a week having failed to pass on the correct phone number for the appraiser to get in touch with the customer.

    After much delay, the appraisal was finally done. (In the meantime of course there was an error on the 4506-T form.) Then presumably instigated by the underwriter they start prying into everything from divorce agreement to bank deposit statements to rental lease, repeatedly requesting letters and explanations for purpose of loan and intent to occupy; all the while the loan officer appears to be under the impression everything would be fine. The underwriter turns down the loan on closing day, having worked extremely hard to come to the conclusion that the property under consideration must have been unoccupied for 2 years (false) and that the applicant must have intention of continuing to reside in his current apartment and rent out the house.

    In addition to everything else, the entire mess was designed to stretch out over 6 weeks (thats not counting a couple more weeks of escalation to try to overturn the underwriter) when the national average for getting a mortgage is 3. Maybe all of this can be considered very funny, but it cannot bode well for an organization to have employees so dedicated to antagonizing the customer. I thought that even with all the mishaps, at the end of the day a bank advertising mortgages at least wants business I was wrong. On the subject of funny, the bank loses a mortgage deal and a customer, the customer loses much time and money, but somebody did make a small profit from all of this: the appraiser.

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  •  
    Reviewed By PatrickSoria Nov 25, 2017

    Cost Me My Business

    This bank opened an account for me and took in $41,000.00 but then told me that I couldn't access it until the account was "approved" even though it had already taken money. They made me wait 3 days, then on the eve of a holiday, I asked them if I should just cancel the process and open an account elsewhere to which they assured me not to worry, worse case scenario, they would cut a cashier's check for what was there and we could open elsewhere. The Friday after Thanksgiving (11/24/17), the Manager, David, decides instead of keeping his word, he was going to deny the account and send the wired BACK TO WHERE THEY CAME FROM. Without my consent, and without my approval he sent my money away and now they ARE STILL NOT BACK IN THE ACCOUNTS THEY ORIGINATED FROM. He didn't know what that money was for or whats importance was. He claimed that the account wasn't open, well my response was, if it takes in deposits and your people hand me a welcome packet, then guess what, ITS OPEN.

    This guy and this bank will be the reason my business closes down for good. Bar none.

    DONT JOIN THIS BANK!!!

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  •  
    Reviewed By PatrickSoria Nov 25, 2017

    Cost Me My Business

    This bank opened an account for me and took in $41,000.00 but then told me that I couldn't access it until the account was "approved" even though it had already taken money. They made me wait 3 days, then on the eve of a holiday, I asked them if I should just cancel the process and open an account elsewhere to which they assured me not to worry, worse case scenario, they would cut a cashier's check for what was there and we could open elsewhere. The Friday after Thanksgiving (11/24/17), the Manager, David, decides instead of keeping his word, he was going to deny the account and send the wired BACK TO WHERE THEY CAME FROM. Without my consent, and without my approval he sent my money away and now they ARE STILL NOT BACK IN THE ACCOUNTS THEY ORIGINATED FROM. He didn't know what that money was for or whats importance was. He claimed that the account wasn't open, well my response was, if it takes in deposits and your people hand me a welcome packet, then guess what, ITS OPEN.

    This guy and this bank will be the reason my business closes down for good. Bar none.

    DONT JOIN THIS BANK!!!

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  •  
    Reviewed By NCYF13 Mar 4, 2015

    BEYOND AWFUL

    I had 4 accts; 2 CDs, 1 savings and 1 money market. Long story short: You have to go into the bank for everything. I wanted to cash out my CD. I could not do it via letter of intent, over the phone or internet. Had to go in person and THEN they were going to charge me $7.00 to cut a check. I asked for the cash. No the amount was too big to give me cash. WHAT??? I refused to pay $7 to get MY money out of the bank. I could do a wire transfer but that would cost me $30!! Oh heck no. I made such a scene at the bank that they finally gave me a check without charge. I then said I was done with them and wanted to close out the checking account. I was filling out a withdrawal slip and they said I could not do that - I needed a check drawn on the checking account & then they could process it through their bank!!! WHAT??? I went home, cut a check, deposited it into my personal Chase account. The check cleared. Checking account closed. Same malarky with the savings account. I am going through this process of having to go into the bank to get my last CD money and will bring a check for the money market account and close that out as well. THESE PEOPLE AND THEIR REGULATIONS ARE RIDICULOUS !!! I even had to send them a letter of intent because I asked them to stop sending me statements on accounts that have a zero balance and that would never have any money put into them. NOT A GOOD IDEA TO BANK WITH THESE PEOPLE. THEY HOLD YOUR OWN MONEY FOR RANSOM.

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  •  
    Reviewed By Soniajackie06@gmail.com Oct 25, 2014

    Terrible Customer Service And They Play Cops!

    This bank sucks! They refused to cash a check drawn on their bank, citing they couldn't take an id presented, even though it was valid! Even the additional form of id from another bank that they requested was rejected! The teller seemed like chicken, he didn't know what to do and he called his terrible, bespectacled, pimpled face manager who was even worse. I have never been denied bank services based on my id (which is a valid international passport), and the pimpled manager claimed to be an immigration officer of some sorts, claiming he wanted to see immigration documents!! Instead of solving the issue at hand, he started personalizing the matter, saying that i was unhappy because he didn't say what i wanted to hear! I had been served at this branch before, and never faced any issues until he came along with his ignorant, racist, biased attitude which was very apparent.

    How the heck could he want to play psychologist cop by trying to enter a customer's mind? He obviously thought i had stolen checks, perhaps he was intimidated by the amount. He is definitely used to the welfare types, not hardworking professionals. He was too stupid even to call the issuers of the checks. When i suggested he could look at my ssn, he insisted on immigration documents. These people need to be closed. They are conducting shady business in this dinghy, dilapidated back-door entrance hell hole. I have since had my checks direct deposited, and will never step into this nasty, racist place again. Stay away from these losers.

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  •  
    Reviewed By NCYF13 Mar 4, 2015

    BEYOND AWFUL

    I had 4 accts; 2 CDs, 1 savings and 1 money market. Long story short: You have to go into the bank for everything. I wanted to cash out my CD. I could not do it via letter of intent, over the phone or internet. Had to go in person and THEN they were going to charge me $7.00 to cut a check. I asked for the cash. No the amount was too big to give me cash. WHAT??? I refused to pay $7 to get MY money out of the bank. I could do a wire transfer but that would cost me $30!! Oh heck no. I made such a scene at the bank that they finally gave me a check without charge. I then said I was done with them and wanted to close out the checking account. I was filling out a withdrawal slip and they said I could not do that - I needed a check drawn on the checking account & then they could process it through their bank!!! WHAT??? I went home, cut a check, deposited it into my personal Chase account. The check cleared. Checking account closed. Same malarky with the savings account. I am going through this process of having to go into the bank to get my last CD money and will bring a check for the money market account and close that out as well. THESE PEOPLE AND THEIR REGULATIONS ARE RIDICULOUS !!! I even had to send them a letter of intent because I asked them to stop sending me statements on accounts that have a zero balance and that would never have any money put into them. NOT A GOOD IDEA TO BANK WITH THESE PEOPLE. THEY HOLD YOUR OWN MONEY FOR RANSOM.

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  •  
    Reviewed By asif Apr 17, 2017

    Best Interest Rates, Lots of Branches.

    They have the best interest rates out of all the big banks. Its a beautiful location that used to be the old Indymac. Hardly ever a line and coffee and tea in the lobby. They actually call you to remind you when your CD is maturing and even the money market rates are 10x better than Bank of America, Chase and WF.

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  •  
    Reviewed By NCYF13 Mar 4, 2015

    BEYOND AWFUL

    I had 4 accts; 2 CDs, 1 savings and 1 money market. Long story short: You have to go into the bank for everything. I wanted to cash out my CD. I could not do it via letter of intent, over the phone or internet. Had to go in person and THEN they were going to charge me $7.00 to cut a check. I asked for the cash. No the amount was too big to give me cash. WHAT??? I refused to pay $7 to get MY money out of the bank. I could do a wire transfer but that would cost me $30!! Oh heck no. I made such a scene at the bank that they finally gave me a check without charge. I then said I was done with them and wanted to close out the checking account. I was filling out a withdrawal slip and they said I could not do that - I needed a check drawn on the checking account & then they could process it through their bank!!! WHAT??? I went home, cut a check, deposited it into my personal Chase account. The check cleared. Checking account closed. Same malarky with the savings account. I am going through this process of having to go into the bank to get my last CD money and will bring a check for the money market account and close that out as well. THESE PEOPLE AND THEIR REGULATIONS ARE RIDICULOUS !!! I even had to send them a letter of intent because I asked them to stop sending me statements on accounts that have a zero balance and that would never have any money put into them. NOT A GOOD IDEA TO BANK WITH THESE PEOPLE. THEY HOLD YOUR OWN MONEY FOR RANSOM.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By clreview937 Dec 7, 2017

    S*** Show

    Do not ever, EveR, EVER do business with this bank. Especially when it comes to the procurement of a mortgage.

    I first moved into this neighborhood over 25 years ago and have done business with this bank (back to the days of First Federal) the whole time. I moved out of my house in 2010 leaving behind the wife and children whom I supported. I have been waiting for the day I can move back into the Beloved House. Especially, the last 4 years, I have been living in this Godforsaken Apartment in the godforsaken neighborhood of NeverMind.

    Anyway, I can now move back to the home neighborhood. I reestablish friendly, personal (nonelectronic) relations with my friendly, personal neighborhood bank. (Now OneWest or, not even, CIT. I will refer to it as OneWest since thats what the sign says.) It was suggested that since there was considerable damage done to Beloved House in the interim and since I had over two months lease left on the Godforsaken Apartment that I do some serious remodeling. So why not do a remortgage with OneWest with a substantial cash out. Good idea.

    Talked with a contractor, everything ready to go. Meanwhile, back at the bank: Dawdle, dawdle, dawdle. E.g., they acquired from their own records a phone number which was not in use and had the appraiser calling and calling this number for over a week. Papers, documents and forms got sent, resent and reresent. Dawdle, dawdle, dawdle. Then, just when I was about to contact some shakenbake loan organization for an alternative mortgage plan, OneWest comes through. I have been pre-approved and will certainly get this loan. Construction starts. The bank? Dawdle, dawdle, dawdle. And some prying into intimate details of my unremarkable, boring finances (to which they had full access since, after all, I did all my banking at OneWest) not to mention various aspects of my personal life. Finally after 67 weeks, it is time to sign. BTW, Shakenbake loans take about 3 weeks, other banks 35.

    On the day I was supposed to sign, I get an email from the loan officer that the loan has been rejected. Why? Because the underwriter, in all of her wisdom has concluded that I did NOT want to move back into Beloved House after all. Indeed, it was concluded that what I DID want to do was to fix up the house for a rental and, , continue to reside in the Godforsaken Apartment.

    Then a careful calculation of (my rent)+(my new mortgage payment)+(my known expenses) allows them to conclude that I would be coming up short about $800/month to qualify for this loan. (I.e., having this loan AND continuing to pay rent would cost me $800/month more than my current expenses.) Hey, if I had intended to rent the house, which I had not, what about the 410 thousand per month that I would have been making in rental income. If I had wanted to rent the Beloved House. Which I did not.

    But, no fear, the good folks at OneWest are going to escalate overturn the judgement of the underwriter. Dawdle, dawdle, dawdle. Several weeks later, this has gone to highest regional office of OneWest who agree that I should get this loan but, unfortunately, a committee of regional underwriters has upheld the decision of the original underwriter. No loan.

    This has put me in an impossible position with the contractor (and has put the contractor in an impossible position with himself). Now any sort of loan is very difficult to acquire. And not cheap either. Details will be omitted. Bottom line: I have been agonizing and scrapping with the full spectrum of loan granting institutions and have acquired a very expensive loan. Remodeling will recommence. Aside from months of my time, all this has cost me tens of thousands of dollars. Several tens. And, for the time being: Still stuck in the Godforsaken Apartment.

    Need a mortgage? Try the Shakenbake organizations or, maybe, try a respectable bank that actually wants to transact business. Anything but OneWest Bank.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By hlreview937 Dec 7, 2017

    Horror Show

    I dont usually bother with writing reviews, but my recent participation in dealings with OneWest bank has been such a horror show that I feel obligated to do so.

    So a guy is a 25 year customer of his friendly local neighborhood bank and tries to get a cash out refinance with an eye towards some remodeling. The bank calls up a loan officer from Pasadena and everything starts out ok. After personally handing most requisite paperwork to the loan officer, it is then required to re-upload these documents to their web system (by far not the best Ive seen, by the way) and at this point the loan has been passed on to a processor and the loan officer goes incommunicado for a week having failed to pass on the correct phone number for the appraiser to get in touch with the customer.

    After much delay, the appraisal was finally done. (In the meantime of course there was an error on the 4506-T form.) Then presumably instigated by the underwriter they start prying into everything from divorce agreement to bank deposit statements to rental lease, repeatedly requesting letters and explanations for purpose of loan and intent to occupy; all the while the loan officer appears to be under the impression everything would be fine. The underwriter turns down the loan on closing day, having worked extremely hard to come to the conclusion that the property under consideration must have been unoccupied for 2 years (false) and that the applicant must have intention of continuing to reside in his current apartment and rent out the house.

    In addition to everything else, the entire mess was designed to stretch out over 6 weeks (thats not counting a couple more weeks of escalation to try to overturn the underwriter) when the national average for getting a mortgage is 3. Maybe all of this can be considered very funny, but it cannot bode well for an organization to have employees so dedicated to antagonizing the customer. I thought that even with all the mishaps, at the end of the day a bank advertising mortgages at least wants business I was wrong. On the subject of funny, the bank loses a mortgage deal and a customer, the customer loses much time and money, but somebody did make a small profit from all of this: the appraiser.

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  •  
    Reviewed By jgriffiths Apr 24, 2014

    Terrible customer Service

    They mistakenly kept a lein on my property because of an old home equity loan from 6 years ago that they didn't close our properly. Now I'm trying to refinance and can't because it has taken them over 4 weeks and they still can't get the lein removed. They admit it was their mistake, but just keep complaining about their backlog of data. Very frustrating.

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  •  
    Reviewed By PatrickSoria Nov 25, 2017

    Cost Me My Business

    This bank opened an account for me and took in $41,000.00 but then told me that I couldn't access it until the account was "approved" even though it had already taken money. They made me wait 3 days, then on the eve of a holiday, I asked them if I should just cancel the process and open an account elsewhere to which they assured me not to worry, worse case scenario, they would cut a cashier's check for what was there and we could open elsewhere. The Friday after Thanksgiving (11/24/17), the Manager, David, decides instead of keeping his word, he was going to deny the account and send the wired BACK TO WHERE THEY CAME FROM. Without my consent, and without my approval he sent my money away and now they ARE STILL NOT BACK IN THE ACCOUNTS THEY ORIGINATED FROM. He didn't know what that money was for or whats importance was. He claimed that the account wasn't open, well my response was, if it takes in deposits and your people hand me a welcome packet, then guess what, ITS OPEN.

    This guy and this bank will be the reason my business closes down for good. Bar none.

    DONT JOIN THIS BANK!!!

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By timtim1 Sep 4, 2016

    Do not Judge

    I was in your bank one day , but I couldn't help but to hear your branch manager speaking with a tone that wasn't nice . She had no class .

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  •  
    Reviewed By Soniajackie06@gmail.com Oct 25, 2014

    Terrible Customer Service And They Play Cops!

    This bank sucks! They refused to cash a check drawn on their bank, citing they couldn't take an id presented, even though it was valid! Even the additional form of id from another bank that they requested was rejected! The teller seemed like chicken, he didn't know what to do and he called his terrible, bespectacled, pimpled face manager who was even worse. I have never been denied bank services based on my id (which is a valid international passport), and the pimpled manager claimed to be an immigration officer of some sorts, claiming he wanted to see immigration documents!! Instead of solving the issue at hand, he started personalizing the matter, saying that i was unhappy because he didn't say what i wanted to hear! I had been served at this branch before, and never faced any issues until he came along with his ignorant, racist, biased attitude which was very apparent.

    How the heck could he want to play psychologist cop by trying to enter a customer's mind? He obviously thought i had stolen checks, perhaps he was intimidated by the amount. He is definitely used to the welfare types, not hardworking professionals. He was too stupid even to call the issuers of the checks. When i suggested he could look at my ssn, he insisted on immigration documents. These people need to be closed. They are conducting shady business in this dinghy, dilapidated back-door entrance hell hole. I have since had my checks direct deposited, and will never step into this nasty, racist place again. Stay away from these losers.

    Continue reading...
    Thank you for your feedback Is this review helpful?