PNC Bank Locations in Your Area
PNC Bank has 2,366 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.
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Learn more about PNC Bank
PNC Bank was established December 1803. That's more than 200 years ago! It holds assets of 463 billion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!
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Latest Customer Reviews
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Reviewed By TFR May 6, 2020
Hours on th e web and branch information is incorrect
Continue reading...I quote from this page about the branch location. ' PNC Bank Beall Branch in Wooster, OH is located at 1776 Beall Avenue, Wooster. This branch has been operating since 1955. Generally, branch hours are and is closed on Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday. This branch location does not have drive-up services.' If they are closed 7 days a week and have no drive through then how can I get into my lock box?
Hours and information should be correct on the web. According to a sign on the door I have to call the branch and make an appointment on Tuesday, Thursday, or Saturday to get in my lockbox.
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Reviewed By 519471946 Apr 15, 2020
retiree
I have been with PNC Bank only about 4 months, but I have been extremely satisfied with everyone that I have dealt with. Everyone is pleasant and helpful. I always get my questions answered I a most cheerful way. Thanks everyone. Mary
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Reviewed By leroy b. Apr 15, 2020
GREAT
WE LIKE IT JUST FINE.
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Reviewed By smcbride Dec 27, 2019
Disappointment in Level of Customer Service
Continue reading...We are a local boy scout troop and went to open an account. I had been in correspondence with Jodi to ensure an easy transition. We provided all the required documentation and came in to take care of the paperwork. Then to find out the bank was making us change our paperwork to leave off our chartered organization. So to our frustration we provided the requested revised documentation. Then we receive a "courtesy call" telling us that our account has been closed and our check is waiting for us to pick up. Not a happy camper here. There should be an option for zero stars.
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Reviewed By sensei Sep 13, 2019
Going Downhill,Greed
Continue reading...Well I have been with PNC for many years and was very satisfied with them until today when I received a letter stating they were charging fees on the checking accounts !
They were only paying 0.01% interest ! But yet they are going to charge $15 a month if you don't have $2000 in your checking.So Bye Bye PNC !
Time to move on...
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Reviewed By Kymberlyfaith10 Mar 29, 2019
Home Equity Loan Migraines
Continue reading...PNCs HOME EQUITY LOAN DEPT has made errors, not fixed them, and caused me hours trying to get them fixed. Its been infuriating. They dont communicate to their branches, leaving PNCs loan officers spinning in the wind. Further, it can take almost an hour to get a rep on the phone only to be told that someone else would get back to me. Ive had 2 major issues with that dept, neither of which were resolved. 1. Most recently pymt for my new loan was automatically deducted from my wrong PNC acct. ( its a small acct Ive kept just for life insur pymts). Since the acct didnt have enough funds to cover the automatic deduction, PNC charged me overdraft fees, as well as a $15 penalty fee to my loan balance. To this day, still not resolved. New stmt rcvd today..still charging me $15.00 past due for returned ck. My loan officer had escalated the matter over a month ago, yet neither of us has rcvd a response from the HEQ dept.
2. The earlier-debacle occurred last year on my old home equity loan. (I should have posted about the incident this at the time, because it was a doozy.) I had discovered that PNC had deducted $900.00 fr my checking acct for a loan pymt that wasnt due for another mo. nor was a pymt due in that high of an amount. After 2 hrs trying to contact the Home Equity Dept. (after a time consuming online chat, ) i was told it was what PNC was calling a phantom withdrawal that had been occurring at random recently. iNo other explanation was provided from the rep. who sounded very nonchalant and unconcerned. My branch also tried to get to the bottom of why PNC deducte $900.00 from my acct and ended up giving me the same explanation, although the branch mgr was sincerely embarrassed and perplexed. I was told by the nonchalant Home equity dept rep not to worry, that the 900.00 would be put back to my acct the next day! Thankfully I didnt need to use the money that day. I asked her what happens if I need to withdraw that money immediately that day. She offered me nothing except to say she could assure me the money would go back in the next day. ( I thought I was in the Twilight Zone.). In essence, without my consent, PNC borrowed $900.00 from me, at 0% interest and without my consent or knowledge. The phantom did return the 900.00 the next day, but no follow up call, no apology, nothing. I feel sorry for the branch employees that have to process the home equity loans and meet customers face to face when issues arise. They get no cooperation or escalation from the home equity dept. I can imagine their frustration and I dont have to imagine mine!
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Reviewed By snewman26 Jan 3, 2018
I Love PNC Bank
Continue reading...I have been banking with PNC since I was 17 years old. I am writing this review because I was thanked for being a loyal customer for 23 years this morning. I have tried other banks including Chase, Bank of America, Wachovia (now Wells Fargo) and Charles Schwab. Aside from Charles Schwab and my credit union, PNC Bank has consistently offered a wide array of products to meet my financial needs. I also am thankful because when I was younger, I was extremely irresponsible and made choices that made it where I could not get a bank account at any bank. When I went into PNC Bank once I learned of fees that I owed them, a woman who apparently opened by account four years prior, allowed me to pay the fees, open a savings account and noted that if I did not have any issues for one year I would be allowed to have a checking account again. I did exactly what the woman told me to do, I was responsible with my money and my account and fast forward 15 years and I have a checking, savings, IRA, Brokerage and two credit accounts. 15 years ago after being an irresponsible person took a chance and allowed me to have an account and for that, I am eternally grateful. They could simply have collected the fees I owed them and never allowed me to open an account with them again.
While I have accounts with other banks, PNC will always remain my primary bank. They have grown significantly and I have noticed that calling into the call center can be frustrating if not draining, but I am lucky to have a branch across the street from my office and luckily, this one teller has been there since they opened. She knows me by name and I know her. The management and customer service representatives have changed and sadly there have been some hiccups, but this one teller, Audrey, is always able to fix everything and is extremely pleasant, professional and welcoming.
I am sorry to all those other people who have had horrible experiences with PNC Bank. Banks by their nature suck but I am lucky that I have not had some of the horror experiences that others have posted on this site.
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Reviewed By SWjawn215 Nov 7, 2017
DO NOT BANK HERE: Will Nickel and Dime You to Death
Continue reading...I've been a customer of this bank for almost ten years. When I first opened my account it was extremely convenient. Over the years, their policies changed: my free checking was no longer free, my ATM fees no longer reimbursed, AND THE OVERDRAFT FEES ARE INSANE! A quick internet search to find out if anyone else has had this problem led me to find that they have been sued several times for this exact scam: they will re-arrange the order of your charges to ensure they get to overdraft your account, and then will charge you $7/day until your next deposit. THEN I discover that there is a SURCHARGE for me to write a check from my checking account since they want you to do everything online. Now, I prefer to pay bills online, but I have to write a rent check. ONE check per month and they charge me for it. Other times I've gone in for financial advice about student loans and they tried to sell me a mortgage. You ask to see a teller they re-direct you to their automated machines. You call the customer service number they tell you to go to your branch. You go to your branch they tell you to call the number. You try to open a savings account they try and sell you their virtual wallet. A bank shouldn't feel like a sleazy car salesman. And they surely shouldn't be able to make money by stealing it from me and justifying their theft because of fine print technicalities. DO NOT BANK HERE!
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Reviewed By smith2hh Oct 17, 2017
Great experience, until I needed a great banking experience.
Continue reading...I've been a PNC customer for over 10 years now. I started banking with them when I was 15. I've had great experiences with PNC the whole time, until my purse got stolen this weekend.
I only had my virtual wallet card in my wallet at the time of the thievery, and the account only had $6.59 in it. I didn't have an internet connection so I could not log onto their website and figure out the (convoluted, as I later found out) card freezing process, so I called the service number. I didn't have internet and didn't know I had to call their Card Loss Prevention hotline in order to freeze my card. I was on the phone trying to get through to a real person in order to freeze my card for 20 minutes. Freezing/cancelling/holding an account was not an offered option. I was told by a robot to call during call center hours to get an answer to my question.
I reported my card as stolen at first opportunity.
The next morning there was a charge called "Miscellaneous Withdrawal" for $7.50 on my virtual wallet account, overdrafting my account by $.90 or something. I called PNC afraid that I was not successful in reporting my card as stolen for some reason, and the thieves had taken out a small amount of money. Nope, PNC had charged that to my account for a replacement card. They did not warn me that they were going to charge a replacement card fee, they did not even label the charge as something initiated by the bank. On the phone with a PNC representative, I said "If I get charged an overdraft fee for this I'm going to be very upset" and she said "you only get charged the $35 overdraft fee if your overdraft is $5.00 or more" WHEN THEIR REPLACEMENT CARD FEE IS MORE THAN THAT!
If I had emptied my account completely when I couldn't cancel my card, when I was eventually able to cancel my card I would have been charged 42.50 in charges I didn't authorize or approve of.
The associate I talked with (who was wonderful and helpful) told me I could call in and ask them to take the card replacement fee off, and if I had been charged for overdrafting my card I would have called in and complained. At this point I had to put a dollar back into my account so the charge can go through before I can call in and get the 7.50 charge taken off of the card.
This just feels like a scam to me and I'm truly not happy about my experience over the last few days, when I was in a state of disaster and I needed my banks cooperation. I will probably keep my savings account with PNC open and move my checking account elsewhere.
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Reviewed By gbrooks Dec 13, 2017
Have a CD, but can't get funds out
Continue reading...My brother established a large CD at PNC bank in Pensacola, but PNC closed all branches in Pensacola. They moved closest office to Alabama. Brother fell and broke his hip and is suffering severe medical (memory and physical) problems. I am brother with "durable power of attorney" but cannot get funds released to transfer back to a Pensacola area bank. The Robertsdale branch of PNC says my power of attorney is not specific as to these exact CD funds and refuses to release funds. Says he need to personally come into bank to get funds, but unfortunately he is confined to wheelchair and unable to do. Bank has "lock" on funds and refuses to provide any assistance in resolving this dilemma. Be careful in giving them your money when you may not be able to get it back!
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Reviewed By Mrkris Sep 6, 2014
No way to gain new customers
Continue reading...On 5 September I received a brochure from the PNC Bank inviting me for a tour of the Indian Trail Branch at 494 Indian Trail Lilburn. The brochure stated that if I came for a tour a Rubber Maid food saver set would be given as a gift for taking the tour.. On 6 Sept 2014 at 10.00hrs I arrived at the Branch waited in line for about 10min before being served by a very nice teller. I passed her my Brochure and said I had come for a tour of the Branch. She said I am sorry we don't have any of the Rubber Maid gifts it was a very limited supply. She could however, provide me with a key chain.
This bait and switch left me with a sour taste . If your first impression is negative further business is likely to be a repeat performance. I thanked her for her time but said I think not. My CD and I will do business elsewhere..
To bad as she (the teller) was a credit to the Bank. The advertizement magement end of the Bank needs to review.its performanceIs this review helpful? -
Reviewed By vlo Jul 18, 2013
PNC will not send me my $ for my CD'S
Continue reading...Having 2 cd's maturing in a week, I called PNC Bank to tell them to cash them in when they are mature. The rep. Terrance, put me on hold for a long time then came back and said there will be an "early withdrawal fee" I told him I want my money when the cd's mature on the 25th so there is not penalty for that. He then put me on hold again for an extended period of time. When he came back he said I have to call on the 25th. So I asked for a direct number so I do not have to wait on the line as I just did for over 20 minutes. He again put me on hold. then finally came back to inform me there are NO direct lines. I have to go through the wait on the phone. I am very dissatisfied with PNC and will not do business with them again.
When I received my statement from them in the mail regarding the maturing cd's, there was no information about how to redeem them upon maturity, just a form to send in to renew the cd's, at a lesser rate of course. As if rates could go much lower!! If I had the option I would have done it through the US mail, it would have been less complicated and probably quicker!Is this review helpful?
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Reviewed By peterson4sha Dec 18, 2017
Worst experience EVER! Do NOT trust them!
Continue reading...PNC purchased my loan from another lender and it has been nothing but problems ever since. For the last 7 months I have been attempting to resolve problems with insurance and an increase in my mortgage payment. With EACH phone call I get more tap dancing. I do not trust ANYTHING they say. To this point this has cost me hundreds of dollars and at least 60 hours on the phone. I will refinance! Warning watch you statements! They do "Off Cycle Escrow Evaluations" and increase payments and DO NOT give notice.
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Reviewed By SWjawn215 Nov 7, 2017
DO NOT BANK HERE: Will Nickel and Dime You to Death
Continue reading...I've been a customer of this bank for almost ten years. When I first opened my account it was extremely convenient. Over the years, their policies changed: my free checking was no longer free, my ATM fees no longer reimbursed, AND THE OVERDRAFT FEES ARE INSANE! A quick internet search to find out if anyone else has had this problem led me to find that they have been sued several times for this exact scam: they will re-arrange the order of your charges to ensure they get to overdraft your account, and then will charge you $7/day until your next deposit. THEN I discover that there is a SURCHARGE for me to write a check from my checking account since they want you to do everything online. Now, I prefer to pay bills online, but I have to write a rent check. ONE check per month and they charge me for it. Other times I've gone in for financial advice about student loans and they tried to sell me a mortgage. You ask to see a teller they re-direct you to their automated machines. You call the customer service number they tell you to go to your branch. You go to your branch they tell you to call the number. You try to open a savings account they try and sell you their virtual wallet. A bank shouldn't feel like a sleazy car salesman. And they surely shouldn't be able to make money by stealing it from me and justifying their theft because of fine print technicalities. DO NOT BANK HERE!
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Reviewed By jimitod74 Jul 13, 2017
Bait and Switch
Continue reading...Horrible experience with Luis the "Manager" regarding a HELOC loan., Rates quoted and what we received varied by .5%. When we inquired he stated he never gave those rates but in a later phone conversation said he made a mistake than moments later said he did not give that rate. Very poor way to deal with customers when you change your story even twice during the same conversation. **** DO NOT DEAL WITH THIS BRANCH ****
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Reviewed By Widow Mar 25, 2019
Loan sharks
Continue reading...First I say we all ban together and file a class action lawsuit against PNC bank for shady lending practices. My late husband had a PNC credit card. When he passed away the balance was about $15,000. I thought this was a loan and I paid $500 a month for 3 years. The balance never went down. I questioned the bank on several occasions and I was stonewalled. They kept sending e mails to my late husband's work address. Finally I learned this was not a loan but a credit card. I was flabbergasted to learn I owed them an additional fees that occurred in the amount of $14,000. Now I am on a payment plan that is automatically deducted from my checking account. They keep telling me I am delinquent in payments and owe additional penalty fees. I will be dead before this is paid off. PNC bank needs to brought down and stop their loan sparking practices.
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Reviewed By S L. Jun 8, 2018
Do I Answer To Tellers, Personally?
Continue reading...I drove up to make my deposit and a small withdraw. It started out with my normal teller and from there another teller (I was not familiar with) stepped in. She demand 2 forms of ID with no introduction of who she was or why she was taking over my transaction. Never had I been asked for these before. I asked the teller why and it went downhill from there. I gave her 2 forms of ID from the MVA. She came back with smirk on her face and an attitude that I needed to give her either a credit card or my bank card. I told her to give me back my things and I'd be in shortly. I went straight to her demanding to know why I had never been asked for this when depositing my money and the 2 MVA forms of ID were not enough for her. Her response was, "Do I know you!? Do I need to know each and every bank teller with a personalized deposit slip on a personal level for myself to be able to deposit MY MONEY with a bank that I bank with and that I am supposed to trust? After this incident I closed out all my accounts associated with this bank.
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Reviewed By kbrooker Mar 27, 2018
Home Equity statement changes
Continue reading...They changed their statements. From accurate to inaccurate! They have taken every payment on the first of every month since inception. They "redo" their statements and include $155.29 past due amount... I suppose that is to help pay for the redesign? I spent 2 hours and 3 minutes on their customer service line waiting before I hung up. I have 7 accounts with them that I will be moving to a credit union.
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Reviewed By harrison3370 Jan 6, 2014
Attempt to cash in a mature U S Savings Bond
Continue reading...I am not a customer of PNC but my wife is. When she visited the local PNC branch to make a withdrawal I accompanied her because I had a mature US Savings Bond to cash in. She made her withdrawal but they would not redeem my bond because I was not a customer. My wife's name is on the bond as the POD name. When I die my wife can take the same bond back to the same bank and they will be happy to redeem it.
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Reviewed By desertdawg1991 Apr 29, 2014
Never use PNC mortgage! I'm a disabled vet and was treated like my business was waste of their time.
Continue reading...I went in for a mortgage and received a pre-approval for a V.A. loan. My personal experience was as bad as it gets! (I can only speak for my own experience with them). They first say my file was "lost"(not possible),&they handed me off to 3 different loan reps over the period of 3months.
I had to start all over again. I spent $4000 cleaning up all my credit and then 3 days before our closing date the idiots call me and say "well we can't do V.A. loan. We can only do conventional and 25% down! 25% down on a $43,000! Unbelievable and they actually made my credit all most 30 points lower because those idiots ran my credit over 3 different times and never gave me credit adjustment for paying all debt off! So not only did I not get to acquire this house, but I spent almost $4000 dollars.
I won't get back and my credit score is worse than when I started the mortgage process! They are the most unhelpful, incompetent mortgage team around!..do not waste your time and money with this company! I am a disabled vet and they screwed me and strung me along until 3 days before close. If they will screw a veteran they will defanitly screw you. I cannot believe they had the balls to ask me for 11 thousand down on a 43 thousand loan. I am going to cancel my account entirely and I intend to pass out flyers at the v.a to get as many people to not ever use PNC bank for any reason! Worst experience of my life -- they actually made my situation worse! Veterans, do not use PNC Bank ever!
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Reviewed By George J. Nov 8, 2013
Head Teller TCF
Continue reading...This bank has the worst management. The teller supervisor Eva has the nastiest attitude imaginable. The branch manager Lucy believes she is loyalty and treats the employees along with her buddy Eva the teller supervisor like dirt. Some of the tellers are very nice along with a few of the personal bankers. The problem with this branch is management. They are hillbillies from a different country who got decent positions who think it is okay to speak a different language in front of costumers and treat everybody like trash. I would never bank here as I have witnessed this first hand ( I prefer not to mention my relation to the company or name for confidentiality purposes) and regret every day worked there. When you step into that branch it is almost like stepping into different country you will rarely hear any English dialect. Do not bank here, the costumers who go through this branch are an entire topic of their own. They are the most miserable dumb immigrants on the face of this planet. They do not know how to use their debit cards or engage in on line or telephone banking instead they pile through the drive through and line up every payday until you literally have to wait 20 minutes to reach a representative due their lack of understanding of the English language. The branch manager thinks it is okay to harass the employees along with the disgusting looking teller supervisor for useless things because their own lives have always been pathetic and miserable. In all if you are an American don't go there these people will smile at you but trust me they talk mad smack about you in Polish.
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