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PNC Bank Locations in Your Area

PNC Bank has 2,676 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.

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Learn more about PNC Bank

PNC Bank was established December 1803. That's more than 200 years ago! It holds assets of 358 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 9%. Lower is better!

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PNC Bank Branches Customer Reviews

(351 Reviews)
2 out of 5 stars
See all 351 customer reviews
    Reviewed By KeithAge60 Jan 17, 2017

    Negative "90" points

    My wife and I have an 80/20 loan for the purchase of our home.

    We send two electronic payments to PNC Bank monthly (since 2004).

    In October of 2015, PNC took receipt of our smaller payment and sent us a check, returning our funds ($199.63).

    This continued through December of 2015 - we sent the money; they returned it...

    In December of 2015, they communicated with us that they did not receive our payment (we have physical proof that we both sent the money and that they received it - and then sent us their check, returning it)...

    We spent hours on the phone working with their Retail Escalation Department, and finally in February of 2016, thought the issue was resolved.

    While going through the process of securing a new mortgage loan, we found that PNC had submitted a negative 90 point report to the three major providers for both my wife and I... surprise:(

    We are still in the process of correcting the error - this has been most frustrating...

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    Reviewed By caadn Jan 6, 2017

    Terrible HELOC Servicing

    DO NOT open a HELOC with PNC. I took out a HELOC in late September 2016 in order to fund needed home repairs due to toxic mold issues in my house. Since opening the account, NEVER have I experienced such dysfunctional servicing of an account. In order of irritation:

    1. For some absolutely ridiculous reason, PNC has 2 separate departments that handle customer service for their HELOCs. One only handles issues and transactions made through the HELOC card, the other only issues and transactions made through the accompanying checks. Neither department can access the information the other has, and both have different hours. This leads to an exceptionally frustrating experience when attempting to resolve any issue that may involve the account as no one at the bank seems to have a global view of your account at any time.

    2. Unlike security checks with every other financial organization on the planet, if you call the customer service number on the back of the HELOC card you cannot speak with anyone in the HELOC card department unless you have your full account number with you. This number only appears on your checks and HELOC statements. You can provide your name, address, phone number, SSN, DOB, any and all information off the card itself to the representative, but if you don't have the full account number they will refuse to speak with you. If you are out and about and need an issue resolved quickly, unless you have the account number memorized you're utterly out of luck.

    3. While I appreciate the lengths to which banks go to extend fraud protection, the PNC HELOC division is ridiculous in regards to the frequency of how many times card swipes have been declined for even tiny amounts. I had a card transaction for around $30 declined while the very next day a check cleared for several thousand dollars against the account. The several occasions I have had to contact the HELOC card division to clear up issues such as this, I have regularly received misinformation, misdirection, and have had to call back multiple times to resolve issues I was told had been taken care of.

    4. While regular checking and savings accounts at PNC appear to exist in the modern day of online banking, the HELOC division seems to still be abiding its time in the late 90s or early 00s. Logging into your online account and accessing the HELOC area, you cannot access any HELOC statements online and cannot view check images that have cleared. The only way to get HELOC statements is by mail and check images by special request.

    All in all, working with PNC after the HELOC was approved has been an abysmal experience. If you're considering PNC for this type of lending, just don't. I have worked in the financial services industry for some time, and am staggered by the sheer incompetence with which PNC services this account type. You would have an extraordinarily more pleasant experience whacking yourself in the head repeatedly with a 2x4.

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    Reviewed By quietlittlevoices Jan 5, 2017

    Honestly Terrible

    I was a member of PNC for years and then closed my account this summer. I honestly thought that I just had to live with the rude employees and confusing customer service. On one particularly awful instance, I came in to get a form that my employer needed to set up direct deposit. I told the bank manager that I had gotten a new job and she replied, "You better keep this one." The bank manager was aware that I had been laid off recently and based on her tone of voice I am convinced that she somehow thought I had done something to lose my job. It was shockingly rude to hear a stranger give such rude commentary on my life and I honestly didn't know what to say. Several months later, I transferred funds to a new account and closed my PNC account. Now several months after that I was informed that due to some kind of billing issue from a company I had made a purchase from there was a certain amount of money left in my account. I got a phone call about this from the bank and was told to go to any PNC branch to pick it up. I was not informed that I needed to go during office hours (separate from business hours). The nearest PNC branch to my current home is approximate 30 minutes away so I had to travel thirty minutes to get to the bank only to be told that they couldn't do anything that day. Even worse, PNC had apparently known of this money's existence for months and didn't bother informing me. It was infuriating. I thought I was done dealing with PNC's incompetency and now I have to go back at least one more time to resolve this issue.

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