A MyBankTracker Rating

Pentagon Federal Credit Union

About Pentagon Federal Credit Union

Pentagon Federal Credit Union ("PenFed") was originally established in 1935 and is headquartered in Alexandria, Virginia. The credit union serves over 903,609 members in the Air Force, Army, Coast Guard, Department of Homeland Security, Department of Defense, defense-related companies, and the Veterans of Foreign Wars through branches located across the United States and at select military bases all over the world. PenFed is one of the largest credit unions in the country and offers a range of banking products and services, in addition to credit cards and loans.

Pentagon Federal Credit Union logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Pentagon Federal Credit Union Bank Customer Reviews

  • D
    Reviewed By Dissatisfied_vet Apr 15, 2016

    Mediocre Customer Service

    I forgot to pay my credit card bill of $415, so I went on line and sent the money from my checking account at a major bank. I always pay my bills in full each month. My credit limit on this card was certainly over $10,000. So we the amount at issue is less than 5% of the available credit. Meanwhile, Pen Fed froze my card. The payment went from my bank to Pen Fed but it didn't post, so I called Pen Fed. All the agent could tell me was that no payment was received. I called back and spoke to another agent. I asked if I had mistakenly sent the money to a different (old, closed) credit card account at Pen Fed. The answer was Yes. I asked to have the payment transferred to the correct account. I was told that would be done. A couple of days later, I still could not use the card. Spoke to another agent, who said they were behind and it would take 6 days to correct the problem. I said it was crappy customer service and if I told her that if I said what I really thought she would hang up, but I didn't. Nevertheless, she hung up! I need to find another credit union.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A