B+ MyBankTracker Rating

Pentagon Federal Credit Union

About Pentagon Federal Credit Union

Pentagon Federal Credit Union ("PenFed") was originally established in 1935 and is headquartered in Alexandria, Virginia. The credit union serves over 903,609 members in the Air Force, Army, Coast Guard, Department of Homeland Security, Department of Defense, defense-related companies, and the Veterans of Foreign Wars through branches located across the United States and at select military bases all over the world. PenFed is one of the largest credit unions in the country and offers a range of banking products and services, in addition to credit cards and loans.

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Pentagon Federal Credit Union Bank Customer Reviews

  •  
    D
    Reviewed By Dissatisfied_vet Apr 15, 2016

    Mediocre Customer Service

    I forgot to pay my credit card bill of $415, so I went on line and sent the money from my checking account at a major bank. I always pay my bills in full each month. My credit limit on this card was certainly over $10,000. So we the amount at issue is less than 5% of the available credit. Meanwhile, Pen Fed froze my card. The payment went from my bank to Pen Fed but it didn't post, so I called Pen Fed. All the agent could tell me was that no payment was received. I called back and spoke to another agent. I asked if I had mistakenly sent the money to a different (old, closed) credit card account at Pen Fed. The answer was Yes. I asked to have the payment transferred to the correct account. I was told that would be done. A couple of days later, I still could not use the card. Spoke to another agent, who said they were behind and it would take 6 days to correct the problem. I said it was crappy customer service and if I told her that if I said what I really thought she would hang up, but I didn't. Nevertheless, she hung up! I need to find another credit union.

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  •  
    M
    Reviewed By Minnesota Jul 1, 2017

    Little help found

    I tried several times to call the credit union but kept getting a busy signal. When I finally got through it took 18 minutes to reach a representative. Unfortunately the representative was so new out if training that she didn't know how to look up my credit card accounts. I was put in hold so she could ask her supervisor for assistance. I had to wait another 10 minutes to get a response. What should have been a quick call about a fraud charge on my card took a total of 35 minutes. The representative was kind and tried her best but something is seriously wrong at PenFed. I have been a member for over 20 years and the quality of service has diminished lately. I would not recommend PenFed to any friends or family. It's a hassle. I plan to close all my accounts and start fresh elsewhere.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A