People's United Bank Locations in Your Area
People's United Bank has 426 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely uses an ATM network, but we are not aware of it.
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Learn more about People's United Bank
People's United Bank was established July 1988. It holds assets of 63.2 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!
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Latest Customer Reviews
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Reviewed By julie555 Nov 12, 2019
customer service is less than 1 star
Continue reading...I have an account at Peoples United Bank and Holy Rosary Credit Union. The customer service at peoples bank is less than than any I have experienced. They don't care about their customers regardless of how long they have had an account with them. They don't resolve issues instead tell you there is nothing they can do to resolve any issue or problem.
I highly recommend you bank at Holy Rosary Credit Union instead. They go above and beyond. Their customer service far exceeds.Is this review helpful? -
Reviewed By glenzx May 16, 2018
Downright Awful
Continue reading...Our family had a number of accounts with what was originally Danvers Bank, which was bought by and became 'Peoples Bank', which 'evolved' into People's United. With each successive step the service, the rates, and the communication got worse. In my opinion, it was not the tellers - who were always helpful and friendly, but the middle / upper management is consistently abrasive, unhelpful, and rude. After realizing that we were wasting money and time, we started the process of closing the (3) accounts we maintained with the bank - but one of them required further paperwork or action which never seems to have occurred. The account remained open with a nominal balance for almost two years with the same $10 sitting there - until mid-April 2018 we got a letter saying we owed them $150 for a "chargeback", and then a week later got notice that the credit agencies were being contacted. Talk about a 1-2 punch.
It appears there was a fraudulent attempt made via PayPal on the account. The details aren't important - but what became clear is that the branch manager and the customer service folks on the phone were terrible. I went in to pay the money and see what had happened. They agreed it looked suspicious. I started writing a check from my current, reliable, solid bank account when they said they'd only take cash (!). As if a check can't be verified immediately in this 'day and age' - never mind they had no mobile pay option as well. Off I went to the neighboring bank to withdraw the cash, went back in and paid the fee. Good news? Supposedly the account is FINALLY closed. Bad news? When I asked for a receipt for the payment, for a print out of the associated confirmation of the account status, etc... they said "nope - we can't do that". Really? I mean - really? A grown up knows damned well not to NOT get a receipt and associated back up for an already shady ordeal. What they proposed - and what the manager made the teller do - was issue a hand written 'receipt' that contained no info. about the account until I made them write that on it too, no reference or transaction info, and no names. Especially as now I'll have to fight a credit reporting issue now that People's has fu3ked us.
I'll continue to resolve this but am disgusted at this companies practices, attitude, and lack of simple courtesy and professionalism.
Is this review helpful? -
Reviewed By Pipersuki Apr 2, 2018
People's United Bank
Continue reading...I joined People's United when it was just People's Bank. It used to have reasonable credit card rates and checking fees and really seemed to be a "people's" bank. Since it has become People's United, they have become steadily greedier and increased credit card fees to the maximum - I am paying 19% for purchases and 25% for cash advances. Also, I have gone from $1 - $2 in monthly checking account fees to $20 - $30. I would switch to another bank and cancel my credit card, but with a 40 year history, I need to keep it. Don't join - it's a horrible bank.l
Is this review helpful?
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Reviewed By glenzx May 16, 2018
Downright Awful
Continue reading...Our family had a number of accounts with what was originally Danvers Bank, which was bought by and became 'Peoples Bank', which 'evolved' into People's United. With each successive step the service, the rates, and the communication got worse. In my opinion, it was not the tellers - who were always helpful and friendly, but the middle / upper management is consistently abrasive, unhelpful, and rude. After realizing that we were wasting money and time, we started the process of closing the (3) accounts we maintained with the bank - but one of them required further paperwork or action which never seems to have occurred. The account remained open with a nominal balance for almost two years with the same $10 sitting there - until mid-April 2018 we got a letter saying we owed them $150 for a "chargeback", and then a week later got notice that the credit agencies were being contacted. Talk about a 1-2 punch.
It appears there was a fraudulent attempt made via PayPal on the account. The details aren't important - but what became clear is that the branch manager and the customer service folks on the phone were terrible. I went in to pay the money and see what had happened. They agreed it looked suspicious. I started writing a check from my current, reliable, solid bank account when they said they'd only take cash (!). As if a check can't be verified immediately in this 'day and age' - never mind they had no mobile pay option as well. Off I went to the neighboring bank to withdraw the cash, went back in and paid the fee. Good news? Supposedly the account is FINALLY closed. Bad news? When I asked for a receipt for the payment, for a print out of the associated confirmation of the account status, etc... they said "nope - we can't do that". Really? I mean - really? A grown up knows damned well not to NOT get a receipt and associated back up for an already shady ordeal. What they proposed - and what the manager made the teller do - was issue a hand written 'receipt' that contained no info. about the account until I made them write that on it too, no reference or transaction info, and no names. Especially as now I'll have to fight a credit reporting issue now that People's has fu3ked us.
I'll continue to resolve this but am disgusted at this companies practices, attitude, and lack of simple courtesy and professionalism.
Is this review helpful? -
Reviewed By Pipersuki Apr 2, 2018
People's United Bank
Continue reading...I joined People's United when it was just People's Bank. It used to have reasonable credit card rates and checking fees and really seemed to be a "people's" bank. Since it has become People's United, they have become steadily greedier and increased credit card fees to the maximum - I am paying 19% for purchases and 25% for cash advances. Also, I have gone from $1 - $2 in monthly checking account fees to $20 - $30. I would switch to another bank and cancel my credit card, but with a 40 year history, I need to keep it. Don't join - it's a horrible bank.l
Is this review helpful? -
Reviewed By Sir_Travanator Oct 25, 2017
One star is too much
Continue reading...I set up my account when I worked for a grocery store that had a People's United Bank inside the store. At the time, it was just what I needed. Their overdraft policy was something I didn't care for but I put up with it for sake of convenience.
3 years later, I'm given a check for $375 that I promptly deposit. The check is processed and I'm given the funds. I use the money to pay some bills and buy groceries. One week later, I'm on my way to the bank to get a $20 bill for an outing with friends, and am shocked to find my account at a balance of -$265.
I rushed into the bank and asked what happened. They said that They gave me the funds immediately as a "courtesy" but didn't actually clear the check. They then claimed that the purchases I made after the funds were given to me, were knowingly made while the account was at a negative balance.
I'm charged $101.36 in overdraft fees and left to scrounge up money I didn't have to pay it off. I spoke to a regional manager and this is what they had to say "it's not up to the bank to determine whether or not a check is good or not. We give funds to out customers immediately because if we didn't, businesses would crumble and the economy would crash. Nobody can wait 7 days for a check to clear, because everyone would be late on their bill payments. It's not the banks responsibility to determine whether or not the customer can back up the funds when we immediately dish them out, it's up to the customer to keep hand written documentation of their account balance. The amount stated on the website and the app that shows the funds a customer has is not relevant to how many funds the customer actually has."
Needless to say I closed the account then and there after paying what was "due."
Is this review helpful?
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Reviewed By LQuitadamo Nov 30, 2016
WORST BANK EVER TO DEAL WITH
Continue reading...This is the absolute WORST bank to deal with!!!! Because of issues with them, we closed four checking and one savings account. Looking online, there was a $10.00 charge for one of the accounts we closed. Turns out when I called customer service, it wasn't noted that this account was closed!!! Then waiting to close my 16 year old son's checking account, someone used his account number to order checks. Customer service said they couldn't take care of that and we would have to go into a branch. We did and the manager wouldn't believe that we hadn't ordered these checks online. When opening this account we said we didn't WANT checks and to note that on the account. Had to threaten to call my lawyer before they agreed to refund the $49.49 for the checks we didn't order. Then they transferred $10.00 to the account that was closed for the service charge for the month they claimed we missed in the timeframe we closed it!!! I am so glad that we are out of this bank!!!! The customer service SUCKS and they pull $$$$ out of accounts for their so called "service charges" . I have gone to DCU where we have NO problem and unlimited number of transfers between accounts with NO service charge!!!!!!
Is this review helpful? -
Reviewed By unhappy02151 Nov 13, 2015
Tenant/Landlord Security Deposit Savings Account Sent To State as Dormant Account
Continue reading...We are very upset that Peoples United Bank Sent a Tenant/Landlord Security Deposit Savings Account to the State as Dormant. There were no notifications, either by U.S. Mail nor on my online message ability. This account was closed on 10/21/15 and I was given an 800 number to call. The State told me that it is or would take MONTHS, perhaps several, to recoup the Security Deposit.
We have owned property for decades and this has never happened with any other bank. The Lease expires at the end of December and these monies will need to come out of our pocket, plus there was a penalty of approx. $50.00, so our net amount the State would send back would be minus the penalty charged.We are demanding that Peoples United Bank replace the monies sent to the State.
We do have several accounts with Peoples United and this will cause us to end our relationship with this Bank.
Respectfully,
RRR
Is this review helpful? -
Reviewed By Bass123 Mar 25, 2015
Cathryn Corliss assistant VP/CSManager rude/disrespectful
Continue reading...I intended to make a deposit to a savings acct last week and asked for a total to my acct on my deposit stub which is automatic at my other banks ,she hassled me and I was offended by the tone of her response .i asked to speak to the mgr and she said she is the mgr .so I reluctantly stopped the deposit and closed the accts .went to capital one got a better rate thanks mr.CEO for employing trash
Is this review helpful?
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Reviewed By Morgun Jul 18, 2013
Nasty Bank
Refuses to take direction over the phone.
Refuses to do anything by auto-renew CDs. They required me to visit the bank, or send a letter.
Extremely uncooperative - not worth it if they only offer 0.1% interest more than the good banks (.001 more yield).
Is this review helpful?
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Reviewed By tfmct Oct 24, 2017
Tom McGee
Continue reading...Terrible service for mortgages.
I have mortgage w/ Peoples and it is set up w/ my bank for recurring payment. I was called in early October and told my property tax escrow had gone up by $23. I made this change for my November payments. My usual October payment was counted as partial payment and not applied. I was billed $130.44 late fee. Customer Service told me payment was considered late because I had not paid property tax escrow increase of $23. I was also told if I did not pay I would be reported to credit service as delinquent on my mortgage.
I'm questioning People's Bank Customer Service when they have a longstanding mortgage customer who has never been late and they approach me w/ this aggressive behavior. The escrow increase was .006 of my mortgage payment. The late fee of was more than 5 times payment increase of $23. They didn't even wait until my next scheduled payment that had been changed to new price.
Where is the common sense? I'll never willingly do business with People,s Bank again seeing their approach to customers. I hope management at People's is more customer driven than their "customer service." Half way through the call I was told they could waive the fee one time but would be charged next time. I still not sure what I did wrong since I changed my upcoming scheduled payments.
Experience left a bad taste . People's needs to take a page from credit card companies customer service.Is this review helpful? -
Reviewed By jferry26@comcast.net Oct 20, 2014
Wouldn't Recommend-Particuarly For Business
Continue reading...Years ago my wife and i happily moved our bank accounts from bank of america to back of western massachusetts. We loved bwm! Over time bwm was purchased by chittenden then finally peoples united. With each merger are customer experience got worse. I can honestly say that people's united bank may actually be worse than boa ever was. Here is my list of complaints:
1) PU is progressively taking longer to clear checks-now often more than one day.
2) PU now counts all deposits made on saturday morning as being made the following monday. So if you deposit a check on saturday don't expect those funds to be available monday as they once were. There is thus no reason to bother making saturday morning deposits anymore.
3) we had recently attempted to refinance our home through pu and was given a loan offer with a laughably high amount for closing costs. We took that business elsewhere!
4) my daughter had a savings/checking account that went into a negative balance for a few weeks. I went to the local branch to deposit money into it but the account had been closed and could not be reopened without a fee. Td bank therefore got new 18 y/o customer as a result!
5) most important. PU installed check reader machines two years ago that really do not work. Business deposits now entail watching the teller sift through those checks not accurately read by their faulty machines, (at least 10% of them). The time involved in making deposits has increased four fold. The bank staff are oddly unapologetic about this problem as i suppose these machines have made their jobs easier?
6) as PU has become a worsening customer experience the fake friendliness from the branch staff has increased!Is this review helpful? -
Reviewed By fedupinfarifieldcounty May 28, 2014
Peoples Closing Accounts
Continue reading...My husband and I have been customers at Peoples for fifteen years. Just the other day we received notice that the bank was closing 2 accounts (one very active checking, one less active savings). No specific reasons were given other than a general "we're not making enough money off you" tone. We have never received any notice about insufficient activity, nor were we offered a substitute service to try and keep our business. Nothing. Just a "You're out in three weeks. Find another bank"
When I went to the local branch this morning (where the tellers know me and were very upset) they couldn't get any answers from corporate. So, I closed our 4 savings accounts (one joint, the others for our three kids). Once we have another bank lined up we close our personal and business checking accounts. We will close our safety deposit box. We will never, ever consider them for a mortgage, home equity line or any other banking service. I serve on two non profit boards and will make sure they are never considered as a banking option. My children - who we are trying to teach life lessons about money and banking - will never use them either. I used to be a big fan but now have nothing positive to say about them whatsoever.
In a highly competitive business such as banking, where everyone is tripping over themselves to get customers, this isn't how you treat the customers you have. Banking is a service industry that is built on customer relations. Customers are entrusting banks with their money. How can you trust a bank that treats customers like that?
Is this review helpful?
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Reviewed By julie555 Nov 12, 2019
customer service is less than 1 star
Continue reading...I have an account at Peoples United Bank and Holy Rosary Credit Union. The customer service at peoples bank is less than than any I have experienced. They don't care about their customers regardless of how long they have had an account with them. They don't resolve issues instead tell you there is nothing they can do to resolve any issue or problem.
I highly recommend you bank at Holy Rosary Credit Union instead. They go above and beyond. Their customer service far exceeds.Is this review helpful? -
Reviewed By glenzx May 16, 2018
Downright Awful
Continue reading...Our family had a number of accounts with what was originally Danvers Bank, which was bought by and became 'Peoples Bank', which 'evolved' into People's United. With each successive step the service, the rates, and the communication got worse. In my opinion, it was not the tellers - who were always helpful and friendly, but the middle / upper management is consistently abrasive, unhelpful, and rude. After realizing that we were wasting money and time, we started the process of closing the (3) accounts we maintained with the bank - but one of them required further paperwork or action which never seems to have occurred. The account remained open with a nominal balance for almost two years with the same $10 sitting there - until mid-April 2018 we got a letter saying we owed them $150 for a "chargeback", and then a week later got notice that the credit agencies were being contacted. Talk about a 1-2 punch.
It appears there was a fraudulent attempt made via PayPal on the account. The details aren't important - but what became clear is that the branch manager and the customer service folks on the phone were terrible. I went in to pay the money and see what had happened. They agreed it looked suspicious. I started writing a check from my current, reliable, solid bank account when they said they'd only take cash (!). As if a check can't be verified immediately in this 'day and age' - never mind they had no mobile pay option as well. Off I went to the neighboring bank to withdraw the cash, went back in and paid the fee. Good news? Supposedly the account is FINALLY closed. Bad news? When I asked for a receipt for the payment, for a print out of the associated confirmation of the account status, etc... they said "nope - we can't do that". Really? I mean - really? A grown up knows damned well not to NOT get a receipt and associated back up for an already shady ordeal. What they proposed - and what the manager made the teller do - was issue a hand written 'receipt' that contained no info. about the account until I made them write that on it too, no reference or transaction info, and no names. Especially as now I'll have to fight a credit reporting issue now that People's has fu3ked us.
I'll continue to resolve this but am disgusted at this companies practices, attitude, and lack of simple courtesy and professionalism.
Is this review helpful? -
Reviewed By Pipersuki Apr 2, 2018
People's United Bank
Continue reading...I joined People's United when it was just People's Bank. It used to have reasonable credit card rates and checking fees and really seemed to be a "people's" bank. Since it has become People's United, they have become steadily greedier and increased credit card fees to the maximum - I am paying 19% for purchases and 25% for cash advances. Also, I have gone from $1 - $2 in monthly checking account fees to $20 - $30. I would switch to another bank and cancel my credit card, but with a 40 year history, I need to keep it. Don't join - it's a horrible bank.l
Is this review helpful?
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Reviewed By lindsayball Mar 22, 2016
Peoples Bank Customer service
Continue reading...My card numbers have now been stolen two times in less than a year from Peoples' Bank. Both times, customer service has been less than helpful. They make the customer jump through hoop after hoop. In addition, it takes 10 business days to get a new card. When I asked if they could rush a new one, both the representative and the manager told me I would have to pay for me new card. I would highly recommend banking with a different bank... one that puts their customers first.
Is this review helpful? -
Reviewed By Annalise Dec 15, 2015
WORSE BANK EVER
Continue reading...Firstly, I've had this issue with them and have attempted to get help on several occasions. I've gotten no where and the messages I have been sent have been disrespectful and not at all what you would consider customer service.
Issue is that I have incurred $111 worth of overdraft fees for checks that cleared after a deposit was posted to my account. One overdraft fee took place 2 days after the fact! 2 days! One person attempted to tell me that it just looks like that but really it went in a different way! Really!!!? If that is the case then why doesn't it reflect that?!!! Your statement should look the same as what truly took place. Not something that you should just shrug your shoulders at and say okay take my money!!!
Whats worse why they had screwed up my account they throw me further in the hole by putting in a account service charge. A charge that is supposed to help my small business! Which it never has, because I had to pay an additional charge to actual see the report. The whole bank is nothing but a fancy scam. Truly hate People's United Bank and wouldn't recommend them to my worse enemy!Is this review helpful? -
Reviewed By Ajenisch26 Dec 30, 2015
This bank sucks
Continue reading...This bank only wants to make money. They have alot of fine print. They charge 37$ for over draft fees and charge them all the time for the stupidest little reasons and things don't go through when they should, if you don't keep up with your check book every single little thing you use your debit card for than this is not the bank for you. They also allow your debit card to work after there is no longer money in your account, and they then charge you 37$ for every single transaction after the fact, days later even if you make you account positive in the mean time. They staff is extremely rude when things aren't in their favor. Been with them 2 years and have had so many issues, I finally give up. Credit unions are where its at, and they build your credit more than a bank.
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