People's United Bank Locations in Your Area

I joined People's United when it was just People's Bank. It used to have reasonable credit card rates and checking fees and really seemed to be a "people's" bank. Since it has become People's United, they have become steadily greedier and increased credit card fees to the maximum - I am paying 19% for purchases and 25% for cash advances. Also, I have gone from $1 - $2 in monthly checking account fees to $20 - $30. I would switch to another bank and cancel my credit card, but with a 40 year history, I need to keep it. Don't join - it's a horrible bank.l

I set up my account when I worked for a grocery store that had a People's United Bank inside the store. At the time, it was just what I needed. Their overdraft policy was something I didn't care for but I put up with it for sake of convenience.

3 years later, I'm given a check for $375 that I promptly deposit. The check is processed and I'm given the funds. I use the money to pay some bills and buy groceries. One week later, I'm on my way to the bank to get a $20 bill for an outing with friends, and am shocked to find my account at a balance of -$265.

I rushed into the bank and asked what happened. They said that They gave me the funds immediately as a "courtesy" but didn't actually clear the check. They then claimed that the purchases I made after the funds were given to me, were knowingly made while the account was at a negative balance.

I'm charged $101.36 in overdraft fees and left to scrounge up money I didn't have to pay it off. I spoke to a regional manager and this is what they had to say "it's not up to the bank to determine whether or not a check is good or not. We give funds to out customers immediately because if we didn't, businesses would crumble and the economy would crash. Nobody can wait 7 days for a check to clear, because everyone would be late on their bill payments. It's not the banks responsibility to determine whether or not the customer can back up the funds when we immediately dish them out, it's up to the customer to keep hand written documentation of their account balance. The amount stated on the website and the app that shows the funds a customer has is not relevant to how many funds the customer actually has."

Needless to say I closed the account then and there after paying what was "due."

I joined People's United when it was just People's Bank. It used to have reasonable credit card rates and checking fees and really seemed to be a "people's" bank. Since it has become People's United, they have become steadily greedier and increased credit card fees to the maximum - I am paying 19% for purchases and 25% for cash advances. Also, I have gone from $1 - $2 in monthly checking account fees to $20 - $30. I would switch to another bank and cancel my credit card, but with a 40 year history, I need to keep it. Don't join - it's a horrible bank.l

I set up my account when I worked for a grocery store that had a People's United Bank inside the store. At the time, it was just what I needed. Their overdraft policy was something I didn't care for but I put up with it for sake of convenience.

3 years later, I'm given a check for $375 that I promptly deposit. The check is processed and I'm given the funds. I use the money to pay some bills and buy groceries. One week later, I'm on my way to the bank to get a $20 bill for an outing with friends, and am shocked to find my account at a balance of -$265.

I rushed into the bank and asked what happened. They said that They gave me the funds immediately as a "courtesy" but didn't actually clear the check. They then claimed that the purchases I made after the funds were given to me, were knowingly made while the account was at a negative balance.

I'm charged $101.36 in overdraft fees and left to scrounge up money I didn't have to pay it off. I spoke to a regional manager and this is what they had to say "it's not up to the bank to determine whether or not a check is good or not. We give funds to out customers immediately because if we didn't, businesses would crumble and the economy would crash. Nobody can wait 7 days for a check to clear, because everyone would be late on their bill payments. It's not the banks responsibility to determine whether or not the customer can back up the funds when we immediately dish them out, it's up to the customer to keep hand written documentation of their account balance. The amount stated on the website and the app that shows the funds a customer has is not relevant to how many funds the customer actually has."

Needless to say I closed the account then and there after paying what was "due."

This is the absolute WORST bank to deal with!!!! Because of issues with them, we closed four checking and one savings account. Looking online, there was a $10.00 charge for one of the accounts we closed. Turns out when I called customer service, it wasn't noted that this account was closed!!! Then waiting to close my 16 year old son's checking account, someone used his account number to order checks. Customer service said they couldn't take care of that and we would have to go into a branch. We did and the manager wouldn't believe that we hadn't ordered these checks online. When opening this account we said we didn't WANT checks and to note that on the account. Had to threaten to call my lawyer before they agreed to refund the $49.49 for the checks we didn't order. Then they transferred $10.00 to the account that was closed for the service charge for the month they claimed we missed in the timeframe we closed it!!! I am so glad that we are out of this bank!!!! The customer service SUCKS and they pull $$$$ out of accounts for their so called "service charges" . I have gone to DCU where we have NO problem and unlimited number of transfers between accounts with NO service charge!!!!!!

We are very upset that Peoples United Bank Sent a Tenant/Landlord Security Deposit Savings Account to the State as Dormant. There were no notifications, either by U.S. Mail nor on my online message ability. This account was closed on 10/21/15 and I was given an 800 number to call. The State told me that it is or would take MONTHS, perhaps several, to recoup the Security Deposit.
We have owned property for decades and this has never happened with any other bank. The Lease expires at the end of December and these monies will need to come out of our pocket, plus there was a penalty of approx. $50.00, so our net amount the State would send back would be minus the penalty charged.

We are demanding that Peoples United Bank replace the monies sent to the State.

We do have several accounts with Peoples United and this will cause us to end our relationship with this Bank.

Respectfully,

RRR

Terrible service for mortgages.
I have mortgage w/ Peoples and it is set up w/ my bank for recurring payment. I was called in early October and told my property tax escrow had gone up by $23. I made this change for my November payments. My usual October payment was counted as partial payment and not applied. I was billed $130.44 late fee. Customer Service told me payment was considered late because I had not paid property tax escrow increase of $23. I was also told if I did not pay I would be reported to credit service as delinquent on my mortgage.
I'm questioning People's Bank Customer Service when they have a longstanding mortgage customer who has never been late and they approach me w/ this aggressive behavior. The escrow increase was .006 of my mortgage payment. The late fee of was more than 5 times payment increase of $23. They didn't even wait until my next scheduled payment that had been changed to new price.
Where is the common sense? I'll never willingly do business with People,s Bank again seeing their approach to customers. I hope management at People's is more customer driven than their "customer service." Half way through the call I was told they could waive the fee one time but would be charged next time. I still not sure what I did wrong since I changed my upcoming scheduled payments.
Experience left a bad taste . People's needs to take a page from credit card companies customer service.

Years ago my wife and i happily moved our bank accounts from bank of america to back of western massachusetts. We loved bwm! Over time bwm was purchased by chittenden then finally peoples united. With each merger are customer experience got worse. I can honestly say that people's united bank may actually be worse than boa ever was. Here is my list of complaints:

1) PU is progressively taking longer to clear checks-now often more than one day.
2) PU now counts all deposits made on saturday morning as being made the following monday. So if you deposit a check on saturday don't expect those funds to be available monday as they once were. There is thus no reason to bother making saturday morning deposits anymore.
3) we had recently attempted to refinance our home through pu and was given a loan offer with a laughably high amount for closing costs. We took that business elsewhere!
4) my daughter had a savings/checking account that went into a negative balance for a few weeks. I went to the local branch to deposit money into it but the account had been closed and could not be reopened without a fee. Td bank therefore got new 18 y/o customer as a result!
5) most important. PU installed check reader machines two years ago that really do not work. Business deposits now entail watching the teller sift through those checks not accurately read by their faulty machines, (at least 10% of them). The time involved in making deposits has increased four fold. The bank staff are oddly unapologetic about this problem as i suppose these machines have made their jobs easier?
6) as PU has become a worsening customer experience the fake friendliness from the branch staff has increased!

I joined People's United when it was just People's Bank. It used to have reasonable credit card rates and checking fees and really seemed to be a "people's" bank. Since it has become People's United, they have become steadily greedier and increased credit card fees to the maximum - I am paying 19% for purchases and 25% for cash advances. Also, I have gone from $1 - $2 in monthly checking account fees to $20 - $30. I would switch to another bank and cancel my credit card, but with a 40 year history, I need to keep it. Don't join - it's a horrible bank.l

Terrible service for mortgages.
I have mortgage w/ Peoples and it is set up w/ my bank for recurring payment. I was called in early October and told my property tax escrow had gone up by $23. I made this change for my November payments. My usual October payment was counted as partial payment and not applied. I was billed $130.44 late fee. Customer Service told me payment was considered late because I had not paid property tax escrow increase of $23. I was also told if I did not pay I would be reported to credit service as delinquent on my mortgage.
I'm questioning People's Bank Customer Service when they have a longstanding mortgage customer who has never been late and they approach me w/ this aggressive behavior. The escrow increase was .006 of my mortgage payment. The late fee of was more than 5 times payment increase of $23. They didn't even wait until my next scheduled payment that had been changed to new price.
Where is the common sense? I'll never willingly do business with People,s Bank again seeing their approach to customers. I hope management at People's is more customer driven than their "customer service." Half way through the call I was told they could waive the fee one time but would be charged next time. I still not sure what I did wrong since I changed my upcoming scheduled payments.
Experience left a bad taste . People's needs to take a page from credit card companies customer service.

My card numbers have now been stolen two times in less than a year from Peoples' Bank. Both times, customer service has been less than helpful. They make the customer jump through hoop after hoop. In addition, it takes 10 business days to get a new card. When I asked if they could rush a new one, both the representative and the manager told me I would have to pay for me new card. I would highly recommend banking with a different bank... one that puts their customers first.

Firstly, I've had this issue with them and have attempted to get help on several occasions. I've gotten no where and the messages I have been sent have been disrespectful and not at all what you would consider customer service.
Issue is that I have incurred $111 worth of overdraft fees for checks that cleared after a deposit was posted to my account. One overdraft fee took place 2 days after the fact! 2 days! One person attempted to tell me that it just looks like that but really it went in a different way! Really!!!? If that is the case then why doesn't it reflect that?!!! Your statement should look the same as what truly took place. Not something that you should just shrug your shoulders at and say okay take my money!!!
Whats worse why they had screwed up my account they throw me further in the hole by putting in a account service charge. A charge that is supposed to help my small business! Which it never has, because I had to pay an additional charge to actual see the report. The whole bank is nothing but a fancy scam. Truly hate People's United Bank and wouldn't recommend them to my worse enemy!