Santander Bank Locations in Your Area

I opened an account in April, and within the next 2 weeks, I received multiple unmarked envelopes and secure envelopes in the mail to the point where I was overwhelmed with things from Santander. I got one debit card in which the numbers didn't make any sense, then another one which was the actual card. When I tried to activate it, they said the account was on hold because I didn't send in a "signature card" (which is actually a piece of paper), which arrived in one of the unmarked envelopes. (Note: each envelope is stacked with at least 12-15 pieces of paper). This envelope arrived 2 days after the debit card arrived. I went to the branch to try to understand all of this, and they told me that the account was scheduled to close and they threatened to put a derogatory mark on my credit report (it's a checking account, it has no effect on your credit), and told me to be "more responsible and read the mail that comes to you". I also have accounts with Chase and BofA, and it's literally one signup, an e-signature and you're set for the rest of your life. This bank is truly a hassle to deal with, they should have been shut down instead of getting acquired. Probably the most backwards, unintuitive, 19th century bank out there today. Waiting for all this to settle down and closing out the account.

I like Santander overall but their app is horrendous. I mostly use the app to deposit checks by phone and it never works so frustrating.