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Santander Bank Locations in Your Area

Santander Bank has 673 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about Santander Bank

Santander Bank was established December 1906. That's more than 100 years ago! It holds assets of 85.5 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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Santander Bank Branches Customer Reviews

(216 Reviews)
2 out of 5 stars
See all 216 customer reviews
  •  
    C
    Reviewed By cortee123 Feb 14, 2017

    Pray you never have fraudulent account activity

    Sometime in late December, my son lost his wallet, and he initially thought that he would just have to replace the cards that were in his wallet. It turned out that his wallet had actually been stolen. We found this out about a week later when I was checking my accounts and noticed that a fraudulent check had been deposited into his account, and $1,000 was withdrawn before Santander determined that the check was a fake. We immediately called the fraud department and made out a report with our local police department. The fraud department advised us that we would have to go into the back to make a claim. First thing Monday morning, we spent an hour in the bank making the claim and preparing a detailed fraud Affidavit with the customer service rep, who assured us that she would get the paperwork right over to the fraud department. We didn't hear anything for 3 weeks until we received a letter from the overdraft department demanding $1072 (fees were added, even though we were assured that the account was frozen), or the account would be closed. When I called to inquire about the letter, I was advised that no fraud claim had ever been opened, and I would have to contact the fraud department. I called the fraud department, and a claim was finally opened. Fast forward two weeks, I get two conflicting letters from Santander, one stating the claim had been denied, and the other stating that yet another Affidavit would have to be completed. I call the number listed on the letter to find out what the actual status of the claim was only to be told that not only was my son's account closed, but both of my accounts had been closed as well. I was then told that they couldn't help me, and I would have to contact the fraud department the following business day. I am absolutely livid at this point. So, not only was my son robbed for his wallet, now, Santander is trying to further victimize him by trying to get $1072 out of this 19 year old college student. I have been a Sovereign/Santander customer for 20 years and have been in good standing that entire time. I have recommended people (my own children even) open accounts there many times over the years. Since Santander took over, this bank has taken a nose dive. They don't care about their customers, and their fraud services are pathetic. No department seems to know what the other is doing, and the branch employees are either incompetent or just don't care about doing their jobs. If you have an account here, get a new bank ASAP. Otherwise, pray that you never have to deal with fraudulent activity on your account or any other problem that requires you to deal with Santander's customer service department or branch employees.

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  •  
    8
    Reviewed By 8189789881 Feb 11, 2017

    Unneccessary letters & requests

    I opened an account recently at Santander bank local branch in Douglas ,filled all the required information including tax reference numbers in Isle of Man & UK.
    I get repeated letters from the main office in Bradford asking me to fill the tax reference of all countries (it is only UK and Isle of Man) . Language in the letters sounded not very helpful .I filled the forms with the information they requested and phoned them as well, although the local Santander bank confirmed that they had these information already on their system from my application and documents I gave them before, one time I filled the forms and gave it to the local branch as they requested from the main office in Bradford but still they are sending their silly letters with little unhelpful language.
    The local branch in Douglas could not understand as well why the main office is doing this.
    I am going to close my account soon and transfer the money to my original bank soon.

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  •  
    L
    Reviewed By lizblocker Jan 26, 2017

    Awful bank, awful service

    I used Santander for my business banking for years. Let me state outright that the only reason I stayed for more than a few months was that I'd signed a contract with them and their credit card processor that locked me in for three years (BIG mistake.)

    They never made anything easy. Every account issue required me to go into a branch to resolve - and these were almost 100% the bank's problems, not mine. For example, my statements went to the wrong address for months despite many phone calls AND branch visits to resolve. I am a small business owner, so when I don't work, I don't make money. Every phone call and visit to the branch took away valuable time I should have spent working.

    They also charged $15 per month when I didn't use my debit card enough. I understand many banks do this, but many also don't, and for that fee to be worth it, I would expect stellar service in return. Not so with Sovereign/Santander. I don't use my card in my line of work very much, and so would often find myself trying to buy small cheap things that added up to less than $15, just to avoid the fee.

    I finally lost all patience with them about six months ago and closed my account. I am still, to this day, getting paper statements showing a zero balance on my accounts, and warning me to make a deposit soon or my accounts will be closed. (Also note that I had tried for years to switch to e-statements, and stop getting the paper ones altogether, and gave up when even branch visits didn't help.) I called the bank to resolve this, and was told repeatedly that I couldn't speak to anyone about my account because I couldn't give them a "recent transaction" to verify that I am the account owner. When I reiterated that I couldn't supply one because the accounts had been closed for SIX MONTHS, I was rudely told over and over that there was nothing they could do for me, and I would have to - can you guess? - go into a branch to resolve the problem.

    I asked to speak to a supervisor, who was plainly rude, and even after I had dug into all of my old records to try to find a transaction for them, told me I could no longer do this over the phone because I asked to speak to him, and he didn't handle account verification, and wouldn't transfer me back to someone who did. Now, to be fair, I wasn't so polite myself by this point. I didn't swear or insult him, but I might have said, "Your customer service is terrible! This is why I left in the first place!" At which point the supervisor hung up on me. I get that no one likes to be the focus of customer complaints, and I should have kept my temper, but give me a break. This was so clearly the bank's problem and they were so clearly being obstructionist instead of helpful.

    So, I give up. If they want to keep spending money to print and mail statements for an account that no longer exists, that's their problem. I am so done. I use Spark Business from Capital One now and so far, they're wonderful. Goodbye and good riddance, Santander.

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