B+ MyBankTracker Rating

Suntrust Bank Locations in Your Area

Suntrust Bank has 1,402 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.

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Learn more about Suntrust Bank

Suntrust Bank was established September 1891. That's more than 100 years ago! It holds assets of 201 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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Suntrust Bank Branches Customer Reviews

(176 Reviews)
2 out of 5 stars
See all 176 customer reviews
    Reviewed By ATI Mar 11, 2017

    Worst bank in BEST TO RIP OFF

    Why would someone send me a letter for prequalified CC and have me fill application which takes forever because your website is not user friendly.
    After 45 minutes of trying at the end of processing page your page gets hang up!!!! No message displayed!
    Then i trued calling customer service number which is another headache! Honestly i dont think I want my money in your stupid ass bank! Tired of you guys!!! And I know you will deni my CC because you are one of the racist bank ever existed!

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    Reviewed By Bubba Feb 27, 2017

    Incompetent Manager and Bank

    Upon using the drive through for a deposit, the bank gave away my debit card to a customer inside the bank. That customer had left the premises in the 10 minutes it took the teller to process a simple deposit. I was told to drive around to the front. With two kids and a dog in the car, I waited and no one came out to talk to me. So I took my kids into the bank, and spoke to the awful branch manager who is a smooth talker. He assured me that the other customer was on his way back, and if I could wait around a little longer then I could get my card back. After waiting around another 10-15 minutes, I had to get going. I told Mr. Manager to cancel my existing card and issue a new one. He said that someone from Suntrust would be calling me as well about my bad experience. 5 business days later: no call and no new card. I call 1-800 Suntrust, and find out my card was never cancelled! Mr Mismanager never had my old card cancelled, and never had anyone call me. Upon looking at other websites that review banks, it appears that the Hickory Park Suntrust has a history of problems with tellers and the incompetent manager. Needless to say, I will no longer be banking with Suntrust since I can not trust them. The manager is horrible at the Hickory Park location.

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    Reviewed By UntrustSuntrust Feb 2, 2017

    Stay away from Untrust

    If you ever have an overdraft look out. Suntrust holds out on the order in which you have spent money on your debit card. So, if you have an overdraft on a large purchase instead of hitting you with 1 overdraft fee they go in and swap the order in which your purchases were made. Sample, making the larger one first and then the smaller ones last thus causing more overdraft fees. Then blaming the merchant for not drafting the money. Hahaha ha BS.... This will happen to you every time. Suntrust is Untrust... Don't go with this bank it is normal practices for them to do this..

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