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Suntrust Bank Locations in Your Area

Suntrust Bank has 1,427 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.

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Learn more about Suntrust Bank

Suntrust Bank was established September 1891. That's more than 100 years ago! It holds assets of 200 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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Suntrust Bank Branches Customer Reviews

(171 Reviews)
2 out of 5 stars
See all 171 customer reviews
  • L
    Reviewed By lenster1975 Dec 2, 2016

    Suntrust is going downhill fast!

    After 5 years and several hundred thousand dollars through my accounts with Suntrust in St. Cloud Florida, I have decided it is time to take my business where it will be appreciated. First it is nearly impossible to get a live person on the phone to answer questions at my local branch, when there is no employee available then I was automatically sent to the Branch Managers voicemail, where I had left messages with no luck. I called the East St. Cloud branch instead and I did get a hold of a female worker, who failed to try to here me out, and took a hostile position against me. She then went on to be condescending when I stated I can take my account elsewhere. She said don't threaten us with that, before you allow me to see what she could do. However I knew already by her tone of hostility and unwillingness to fully understand my question that she would even be able to meet my request, but I allowed her to amuse herself by saying there was nothing we could do. I then said no problem I will close my accounts after 5 years and hundreds of thousands of dollars. These employees at Suntrust don't car for your business. If they did they would treat you like the customers that we are not as if they are doing us a service. Suntrust has this mentality that they are the only gig in town. Well I got news for them. Banks and getting bank accounts are a dime a dozen and some banks offer a couple of hundred bucks just for getting one. Suntrust needs to understand that when they allow their employees to disenfranchise their loyal customers, not only are they risking their deposits walking out the door, but they are loosing their debit card interchange purchases every time a customer swipes their debit card at merchants. This is a handsome reward for the banks, see they get 1.7 to 3% of that charge in fees assessed against that merchant. So lets say for example the bank ticks off a customer who spends $50,000 each year on their debit card, they are kissing $900 to $1500 each year goodbye. I bid Suntrust a Farewell today and I moved across the street to another bank that apparently staffs enough people to take care of me with a smile, and as a test I called the new bank and immediately got an attendant on the phone. How refreshing....

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  • M
    Reviewed By MadinFlorida Nov 15, 2016

    Received letter forcing me to CLOSE MY ACCOUNT after 19 years

    I have been a Suntrust customer for 19 years.
    My house mortgage was with them, paid in full on time every month
    I am disabled and live on a direct deposit Soc Sec check.
    Received an unsigned letter in mail, no phone, no dept, no email address that I had 10 days to close my account. NO REASON.
    My whole life depends on the direct deposit and online auto pay bills. No reason given to branch mgr. Learned it was because I disputed some small charges, which they investigated in my favor and paid out.
    That was it.
    This is the new corporate model. Dispute a charge, get tossed out. Amazon does this too. They never said one of my disputes was fraudulent. Not one was over $40.00.

    Corporate Rape. You become the victim once and then again if you tell someone. This is a violation of the US Disability Act. They are a bank. They do not have to answer to anyone. The 99% will not allow the 1% to continue sipping champagne on their yachts and destroy lives.

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  • K
    Reviewed By KHODGES Oct 4, 2016

    RUN AWAY!!! THIS COMPANY IS THE WORST EVER!

    I went inside to withdraw money for a bill. I made the withdraw paid the bill and went on about my day. I checked my account later that night seen I was negative a very small portion of money so I moved some money over to cover it. Next morning I see a large amount of money in my account which was not alarming because I was expecting a deposit, paid more bills and next thing I know my card declines... I check my account see I'm negative a large amount of money. come to find out they never posted the first withdrawal I made until a day later!! They keep telling me this IS THEIR ERROR how ever I should have not spent money that was in my account they will recover the fees but that is all. This would not have happened if they processed it correctly!!!!!! so now they are blaming me!!! I called corporate and they said "we are not going to help you pay your bills" EXTREMELY RUDE!!!!! if they had processed everything or at least gave me a call or email or something this would not have happened and they wont rectify!! Do not come here!!!! RUN FAR AWAY!!! HORRIBLE CUSTOMER SERVICE!!!

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