B+ MyBankTracker Rating

Suntrust Bank Locations in Your Area

Suntrust Bank has 1,390 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.

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Learn more about Suntrust Bank

Suntrust Bank was established September 1891. That's more than 100 years ago! It holds assets of 201 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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Suntrust Bank Branches Customer Reviews

(183 Reviews)
2 out of 5 stars
See all 183 customer reviews
    Reviewed By Annlelynn Jul 19, 2017

    Suntrust is the worse to bank with..

    I can start by saying Suntrust bank will let people go into your account for a year stealing everthing dime then they start robbing you 36.00 at a time the to make matters worse they lie about the promises they make to you for your inconvenience we as customers are being told... I'm going do a lot better without have to put up with Suntrust and they B. S. Then to go to a new low they disrespectful Attitude about things they tell you.... I'm glad I'm moving on. Please take your money energy and time somewhere else... They go out there way to rob you when you don't have much to start.

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    Reviewed By mbovaird Jun 16, 2017

    Suntrust Bank Sucks

    They managed to make two screw ups in a single day. First, my business banking rep refused to provide me with a pay off statement for an outstanding loan I had with the bank. He kept dragging his heels for weeks. Then, I finally got fed up and went into the branch. After some finagling, they finally gave me the pay off number. I paid it off in full and 10 days later they still managed to take the funds out of my account for what would have been another monthly payment. The loan was paid off! When I called to complain they told me they would have it reversed in a few days. Meanwhile, we had to dip into our business operating line just to cover the screw up by Suntrust.

    Next, on a personal level, I had my young children sign up for a "Minors Savings Account" last year. We were told no fees - guaranteed. My son deposited his $24 from doing chores and my daughter deposited her $16. They came with me to the bank the day I was trying to pay off the loan (see above) and when they went to deposit their chore money, they bank had depleted their accounts both to $0 due to monthly charges! They banks response? They said there was no monthly fee, so long as they maintained a $300 balance. $300! Seriously? How many 8 year olds have $300?

    Suntrust bank SUCKS. They are just like Bank of America.

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    Reviewed By Sugarbowl Jun 3, 2017


    My husband and I have had accounts since the early 1960's. SunTrust acquired National Commerce Bank in 2005. We have several different accounts with substantial balances. We also have brokerage accounts. I went to the Bethesda Pointe Branch in Durham, N.C. My husband had a deposit with less $150 cash to purchase two (2) money orders. The teller loudly rejected by deposit. I am not a signer on that particular account. She made me feel like a criminal. The lobby was full and she was the only front teller. She referred me to the manager. I waited for the manager to speak with him. He also rejected my transaction. He asked me why didn't my husband send personal checks. My husband has his reasons and I don't feel like that question should have been asked. I felt as though the manager thought that I was trying to do something criminal. I explained to him that my husband was really ill and has been hospitalized and could not come to the bank. Both of our bank histories should have been investigated. I also might add that I am a retired SunTrust employee with forty three (43) years with thirty three (33) of them at that branch. None of the staff worked with me. However, I had been in previously to introduce myself to the manager. I do understand banking but feel as though I was treated unfairly. I felt unappreciated and suspect. Before I retired from SunTrust, my motto was: Business goes and STAYS where it is appreciated. Perhaps, we are not appreciated at the Bethesda Pointe branch!!

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