B+ MyBankTracker Rating

Suntrust Bank Locations in Your Area

Suntrust Bank has 1,394 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.

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Learn more about Suntrust Bank

Suntrust Bank was established September 1891. That's more than 100 years ago! It holds assets of 201 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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Suntrust Bank Branches Customer Reviews

(180 Reviews)
2 out of 5 stars
See all 180 customer reviews
    Reviewed By tdoubleyou04 May 28, 2017

    If I could rate them lower than one star I would

    I have NEVER in my life given a bad review, however, I think people need to know that this bank is absolutely HORRIBLE! I have a car loan with them, and called in January to change the bank to which my payment was coming from. After two hours of trying to get someone to help me with the automatic payment switch- I THOUGHT it was finally fixed. However, it was not. I tried multiple times to get this situation sorted out, but in the meantime received two late fees because of errors on THEIR PART. I have been a loyal customer (never missed a payment) for four years, and they refuse to refund me the money for the fees even though the lady in research who had to listen to our phone call concluded that there were clear misunderstandings in the conversation. This is all because the lady in the tech department had NO IDEA on how to instruct me on how to change my automatic payment online. They spent five hours total going back and forth with me, and doing their "research" on the phone calls when they could have just refunded me the $32 instead. They spent more money paying their employees to refuse my request, than they would have if they just refunded me the money I did NOT deserve to be charged. That is how much their customers are worth to them. I will never use them again, and I strongly suggest you do not either!

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    Reviewed By grayarea May 17, 2017

    SunTrust CRIMINALLY Steals money. Closed account with $11K+ and won't return it!

    I have $11,600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and spoke to 2 different individuals, one a manager and was told that they had no intent to send me my money. They said I needed to contact the financial institutions that initially sent the money. I asked what I was supposed to say as of course I had no account information and wasn't their client. I asked where the money was that was received, NO ANSWER. I asked if she was insinuating they had returned the funds to the originator and if that is why she was asking me to call those banks and she said she had no information regarding such. I had a customer contact Suntrust 3 days after paying for an order and say they did not initiate the wire. I provided 30 or so pages of documentation and communication for over a month with 4 different employees from that company - AMPLE PROOF they did in fact send the wire - an email directly from the owner confirming that and could not get ANYONE in the fraud department to review the paperwork. The customer wanted to cancel the order which was fine but they lied and said the wire was not authorized. I will be happy to provide ALL of this documentation. A suntrust Branch manager told me concretely MULTIPLE times that any funds coming in would be disbursed at the time of closing the account. She said I would have a bank certified check within 5 - 10 business days. That money is contractually obligated. I must fulfill those contracts by May 25, 2017 and they require a 4 week production time. Any and all Liability is now on Suntrust Bank. They are putting me out of business and CRIMINALLY STEALING MONEY.

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    Reviewed By brenda540771 May 17, 2017

    Requested Pre-approved for Home Loan By Phone

    I spoke to a gentleman in your office early last week. Was told the earliest time he would be able to call back would be Friday (last Friday the May 12). Still have not heard from him. Today is Wednesday May 17.

    I called bank but lines were busy. Very disappointed in your service.

    Thanking you in advance for your prompt response.

    Brenda Price

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