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Very sad how TCF treated me. I've been a customer for 15 years and money was taken out of my account without my authorization. 3 charges in total all for the same amount. These charges caused multiple overdrafts. Between the overdraft fees and the stolen money I'm out about 500+ dollars. I contacted TCF and opened a claim (1st claim in 15 years). I was told it could take 5 - 10 days. I waited 8 business days and called. I was told that my case was closed and they did not find in my favor (I was never provided with any notice of this). If I wanted to appeal the case I needed to provide TCF with more information. Not sure how I could do so as I did not make these charges. Cole (CSR with an attitude) told me that seeing as there were multiple charges to this company it looks like something I "must" have set up. I explained I did not know who or what this company is or what they sell. I also explained that I know many other banks & credit unions look out for the best interest of their customers and I am not sure why TCF is making this so difficult. Cole of TCF stated that Wells Fargo & Bank or America follow the same business practices as TCF in this situation. Ummmm, I had just stated that I was not happy with TCF and their customer service. Throwing other financial institutions under the bus??? Nice job Cole, real professional. I hope someone from Wells Fargo and/or Bank of America sees this and contact's TCF in regards to Cole's statements about them. (I have never banked with either institution so I can not confirm or deny) I may just stay away from those two institutions, just incase Cole is correct about their customer service and business practice. Anyway, in the end I was told that I could fax an appeal request letter and provide TCF with more information (still confused about what I could provide them with other than a google search and a statement that I did NOT authorize payments to any of the companies on the list, which I did) and they may decide to take a second look at my request. Really disappointed with TCF. I am keep my hopes up that I am not out $500 between the fraudulent charges and the resulting overdraft fees. I really hate changes my bank and thought if I was a loyal customer to TCF, then they would look out for me as the customer. In the market for a new bank. Bye TCF...it's not me, it's without a doubt you and your lack of customer service. Also, I think very low of any company that trashes a competitor to prove a point. (Cole, I'm sure you were taught that in CSR training...I worked for a bank before and I know how we were trained ) On the Brightside of things Cole asked if it would be okay to credit me back 2 of the overdraft fees...I said sure and stated I was surprised he was willing to do so if my claim was denied. Of course Cole, had to follow up with asking me if I "wanted the credit or not?" Oooooh, Cole of TCF...not professional. That's a bit cheeky.