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TCF Bank Locations in Your Area

TCF Bank has 342 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely uses an ATM network, but we are not aware of it.

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Learn more about TCF Bank

TCF Bank was established December 1922. That's more than 50 years ago! It holds assets of 21.5 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 10%. Lower is better!

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TCF Bank Branches Customer Reviews

(136 Reviews)
1 out of 5 stars
See all 136 customer reviews
    Reviewed By CDN77 Mar 21, 2017

    Terrible Customer Service :(

    Very sad how TCF treated me. I've been a customer for 15 years and money was taken out of my account without my authorization. 3 charges in total all for the same amount. These charges caused multiple overdrafts. Between the overdraft fees and the stolen money I'm out about 500+ dollars. I contacted TCF and opened a claim (1st claim in 15 years). I was told it could take 5 - 10 days. I waited 8 business days and called. I was told that my case was closed and they did not find in my favor (I was never provided with any notice of this). If I wanted to appeal the case I needed to provide TCF with more information. Not sure how I could do so as I did not make these charges. Cole (CSR with an attitude) told me that seeing as there were multiple charges to this company it looks like something I "must" have set up. I explained I did not know who or what this company is or what they sell. I also explained that I know many other banks & credit unions look out for the best interest of their customers and I am not sure why TCF is making this so difficult. Cole of TCF stated that Wells Fargo & Bank or America follow the same business practices as TCF in this situation. Ummmm, I had just stated that I was not happy with TCF and their customer service. Throwing other financial institutions under the bus??? Nice job Cole, real professional. I hope someone from Wells Fargo and/or Bank of America sees this and contact's TCF in regards to Cole's statements about them. (I have never banked with either institution so I can not confirm or deny) I may just stay away from those two institutions, just incase Cole is correct about their customer service and business practice. Anyway, in the end I was told that I could fax an appeal request letter and provide TCF with more information (still confused about what I could provide them with other than a google search and a statement that I did NOT authorize payments to any of the companies on the list, which I did) and they may decide to take a second look at my request. Really disappointed with TCF. I am keep my hopes up that I am not out $500 between the fraudulent charges and the resulting overdraft fees. I really hate changes my bank and thought if I was a loyal customer to TCF, then they would look out for me as the customer. In the market for a new bank. Bye's not me, it's without a doubt you and your lack of customer service. Also, I think very low of any company that trashes a competitor to prove a point. (Cole, I'm sure you were taught that in CSR training...I worked for a bank before and I know how we were trained ) On the Brightside of things Cole asked if it would be okay to credit me back 2 of the overdraft fees...I said sure and stated I was surprised he was willing to do so if my claim was denied. Of course Cole, had to follow up with asking me if I "wanted the credit or not?" Oooooh, Cole of TCF...not professional. That's a bit cheeky.

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    Reviewed By me7 Mar 10, 2017

    Great customer service

    I enjoy this location at the Jewel/Osco at 119th and Marshfield because the stakeholders are very courteous and respectful. It is a very convenient location, being right across the highway. I have had to have several documents notarized and I frequently have to make deposits and withdrawals because of circumstances. They are prompt and knowledgeable, always courteous and cheerful. I recently had a charge that was made in error on my account and spoke to a rep on the 800 number and was told resulting overdrafts from this error would be corrected once the company refunded the error. I went into the bank to take care of it because I also had to make a deposit. The manager Daisy dela Torres tried to help me and the issue could not be resolved totally. She was calm and patient although I was very upset. She was limited in her solution because the computer did not show her the information she needed to resolve the issue. She was professional all the way and did her best and wished me well at the end of the encounter. I went home and called the 800 number again and a supervisor was able to research and find the correction that needed to be done. Later that day I was able to return and thank her again for the assistance and informed her that the issue had been resolved. After the effort she put into trying to correct the issue, I thought it would be nice if she knew the ultimate outcome.

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    Reviewed By Mrsfreckles85 Feb 16, 2017

    Worst bank ever-pulling ALL of my money out

    I look at my account at 6 am. Overdrawn. Ok, no big deal. Put money in from savings. They proceed to charge me $37 overdraft fee. So, I call to see what can be done about. They "customer service rep" and I use that term very loosely, proceeds to tell me that nothing can be done because that fee processed at midnight. Are you up at midnight to check you balance? I mean, really. I proceed to tell her I placed money in there first thing this morning. She then tells me I should have a running check register. Wtf is this...1985? This is why I have a mobile app, lady. I told her I'm taking my money out and they only response from this ditz was "uh...ok" yea, ok. I'm gone. This place prefers to keep $37 instead of customers. See ya, TCF. Worst bank in existence.

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