TCF Bank Locations in Your Area
TCF Bank has 526 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.
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Learn more about TCF Bank
TCF Bank was established December 1922. That's more than 50 years ago! It holds assets of 47.5 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 9%. Lower is better!
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Latest Customer Reviews
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Reviewed By Epicurean60803 Mar 2, 2020
800-823-5363 Customer Service sucks
Continue reading...Have not been able to access www.tcfbank.com for several days now. Have tried various browsers on various devices and they all time out. Called the 800-823-5363 customer service line for help. The woman went off and checked, but would not tell me if she was able to get online. She said that somebody from technical services would get back to me in a day or two. I asked how they would know who to contact. She asked me to verify my name, address, phone, email address and SSN. I gave he all the info, but could not remember our FEIN (because this is a business account). She would not wait for me to get it, and said that I would have to call back. I asked why do I need to call back since all I want is to know if their website was up. She said it was for security purposes, and hung up.
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Reviewed By jeun Feb 25, 2020
5 stars employee, Devin Laplante @ briarwood location ann arbor, mi
Continue reading...I visited there to send money to my sister who lives in oversea via wire on 2/24 20. Devin Laplante helped me with wire. He was very focused on his job with excellent knowledge,intelligence and kindness. I was very thankful that the job was done very quickly and correctly. I was very satisfied of his work performance.
Especially I had a few unpleasant experiences with other people before, So his job performance felt outstanding.
Jung Eun.Is this review helpful? -
Reviewed By Dbarbara Jun 5, 2019
Over draft
Continue reading...I honestly am at a lost.....I go to allow my son to download a gam thats $1.99 but it kept declining so I go to my account....and I have been charged 2 overdraft fee! For what I do not know bc I havent used my card....non on the 4th of June! So how am I charged 2 overdraft fees? I know my card was -5.54 I deposited more then enough to cover that....way before 24hrs. Hit! I HAVE NO ROOM IN MY LIFE FOR OVERDRAFT FEES! That come at you for the amount of $37.00! I have to close this account....I CANT! Especially if I didnt cause this issue! Cancel the whole account! Its been real!
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Reviewed By Sparkland Mar 30, 2018
TCF online banking is abysmal
Continue reading...I have only been an account holder at TCF Bank for 30 days, but in that time it is obvious their internet banking system needs a complete overhaul.
The employees are cordial and professional and the offices are clean and nicely appointed.
In the 30 days my account has been opened the online services of TCF Bank have been off-line several times making it impossible to access my account. I cannot check balances or make deposits.
The most recent problem was when automatic payments were not being processed. This causes a multitude of issues.
I may change my opinion of TCF Bank, but their online banking services need to improve drastically.
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Reviewed By Murphymoo2012 Jan 5, 2018
Impossible bad reviews
Continue reading...TCF is the best. Check online for your balance every day. You should check if you made a mistake or if someone hacked your account daily. If you made a mistake and it happens TCF lets you deposit cash same day to avoid fees. This branch in particular has been more than helpful to me when an Amazon purchase went wrong during Christmas time. These one star reviews are not fair. Other banks dont care if you deposit overdrafts the same day and make you pay maybe almost $100.00 for being short less than a dollar.TCF is awesome. No plans on leaving. Theyve made practically no money off me but I hope if need be theyll approve me for a loan or mortgage if need be.
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Reviewed By Cryinggammer Aug 22, 2017
Horrible Marketing Ads & Digital Banking Format, Scammy as heck!
Continue reading...I've been a customer at TCF bank for over 20 years. I can't stand banking with TCF any longer. The new "digital banking" format is clunky, overwhelming to look at, and not helpful to the "average checking account" customer. TCF checking account holders were forced to sign up for the digital banking, otherwise we could not access any account info online. In addition, I'm now locked out of my account, and have everything reset (by TCF) and apply again for their crappy "digital banking" online format just to use online banking. The digital banking should be an option to the customer, I don't need it nor do I want to use it, I'd rather use the regular format. Also, I was charged a $2.00 per mo. fee for a paper statement ..... wth?
I never asked for a paper statement, and haven't had one mailed to me for over 5 years. If you are a customer beware of this monthly charge. I had TCF branch manager remove this off my statement & had the $2.00 refunded back into my account.A $10.00 per mo. maintenance fee is charged to those who have the (age) 50+ checking acct which is now the 60+ checking account. You can get out of paying this monthly fee when you make over 15 transactions with your checking account. This can be: withdraws from the account, checks cashed from your account, ATM withdraws, credit/debit card purchases ....... You have to make 15 of more of these transaction or TCF will get charge that monthly fee.
Beware of pending transactions that can disappear from your account overnight, weekends & holidays. If you forget about a pending transaction(s) and use an ATM for withdraws and/or make a purchase(s) with your debit/credit card you can end up being overdrawn. TCF has a way of making transactions disappear and reappear within days. I've been told it's a "maintenance glitch" in their system ..... Yeah right & whatever ...... It's really a sneaky way to add overdraft fees to your account.
Commercial ads: The latest: Hot Dog Water - This commercial is so inappropriate on many levels that comments have been disabled on Youtube. Storms Coming: is just plain stupid, and stereotypes females & elderly persons. Let's not forget TCF's huge faux pas using the "99 Luftballons" song in their 2016 commercial, about a family buying 99 red balloons for a grandmother's birthday party. Whom ever approves these TCF promos for commercials needs to be fired asap!
TCF will lose me as a customer as of next month!
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Reviewed By Mrsfreckles85 Feb 16, 2017
Worst bank ever-pulling ALL of my money out
Continue reading...I look at my account at 6 am. Overdrawn. Ok, no big deal. Put money in from savings. They proceed to charge me $37 overdraft fee. So, I call to see what can be done about. They "customer service rep" and I use that term very loosely, proceeds to tell me that nothing can be done because that fee processed at midnight. Are you up at midnight to check you balance? I mean, really. I proceed to tell her I placed money in there first thing this morning. She then tells me I should have a running check register. Wtf is this...1985? This is why I have a mobile app, lady. I told her I'm taking my money out and they only response from this ditz was "uh...ok" yea, ok. I'm gone. This place prefers to keep $37 instead of customers. See ya, TCF. Worst bank in existence.
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Reviewed By angryshopper Jun 28, 2016
DO NOT BANK HERE !!!
Continue reading...This is the worst bank in the country!
I live paycheck to paycheck and this bank does whatever it can to get overdraft fees. Just this weekend I noticed that I had spent a little to much money, so I transferred $300 from saving right into checking, this piece of crap bank pended the transaction, and then charged me $37 for four overdrafts. A day later the transfer is still pending, I assume the bank is hoping I have more transactions coming thru.....and they would be correct, for about $100.00 which they took from me in overdrafts....
They are crooks.... keep your money in a sock drawer.....do not bank here!
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Reviewed By Steve3PO Dec 31, 2015
TCF Employee Mrs. Samantha Sanchez is a lying bank fraud accountant
Continue reading...TCF has an employee named Samantha Sanchez, who has lied to me about account fees and then proceeded to steal $2000 from my TCF Savings Account. I reported Mrs. Samantha Sanchez to the Maplewood TCF branch supervisors and the Region Manager for TCF. They did a two month investigation and believed the lies Mrs. Sanchez told them. I have had $2000 stolen from my Savings Account by Mrs. Samantha Sanchez, I have reported her to the TCF management and they say that they have no record of money being stolen from my Savings Account. I have documented TCF Account paperwork that says money was removed from my Savings Account by Mrs. Samantha Sanchez without my permission. The TCF management has dismissed my report and stopped the investigation because they believe that Mrs. Samantha Sanchez has not done anything wrong. I have closed both of my TCF Accounts and withdrew the last of my money. Don’t waste your time trying to bank any of your finances at any of the TCF Bank's branches. TCF Bank should be shut down and they should return all of the money that customers have in the TCF Bank accounts.
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Reviewed By larry w. Feb 6, 2014
terrible experience.
Continue reading...After having my 25000 dollar cd here for 15 months i had to make a total withdrawl was told by teller that it would cost me more than 274.00 dollars i thought this to be totally ridiculous.I was never shown on paper how she arrived at these figures and never given any paperwork other than my withdrawl check for 24977.17.
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Reviewed By Jim Aug 6, 2012
Horrible Customer Service
Continue reading...I set up a cd in 2002, probably renewed it about 5 times. Then tried to close it
out in july 2012. Had a horrible time getting the branch to send me the funds. After getting them a notarized letter 3 days after the cd matured, i was told by
teller kevin green that my letter arrived at the wrong time, that i would be incurring a
penalty for withdrawing the funds, that the letter was locked up my some bank
officer who got sick -- causing several days delay, then finally after they cut the check it had to go through the regional office center, all of which took 3 weeks to get the funds sent to me. Branch manager christopher parker could never be reached, wouldn't return my phone calls, and i could only get to him indirectly via calling tcf general customer service. He said he would make it right the one time i did get through to him, then i could never get through to him again, and never got any extra interest or any satisfaction. This after being a customer for 10 years. Terrible bank. Also tried to get regional manager involved and never got any reply. I live out of state now so going to the branch to argue with them was not an option. Just terrible, awful treatment from this bank. Avoid tcf bank for your piece of mind.Is this review helpful?
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Reviewed By elb1986 Apr 2, 2019
Poor experience with TCF Mortgages
Continue reading...Poor experience overall. Little functionality on online banking portal, no digital statements or records. Due to the lack of online banking functionality, it was difficult to get accurate information about the current account balance and escrow balance. Terrible experience when our condo was moved into a flood zone. TCF escrow dept. purchased the most expensive flood insurance policy possible to cover our mortgage. I have since closed my account.
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Reviewed By Murphymoo2012 Jan 5, 2018
Impossible bad reviews
Continue reading...TCF is the best. Check online for your balance every day. You should check if you made a mistake or if someone hacked your account daily. If you made a mistake and it happens TCF lets you deposit cash same day to avoid fees. This branch in particular has been more than helpful to me when an Amazon purchase went wrong during Christmas time. These one star reviews are not fair. Other banks dont care if you deposit overdrafts the same day and make you pay maybe almost $100.00 for being short less than a dollar.TCF is awesome. No plans on leaving. Theyve made practically no money off me but I hope if need be theyll approve me for a loan or mortgage if need be.
Is this review helpful? -
Reviewed By nmellin Apr 11, 2016
TCF customer service is horrible
Continue reading...Unfortunately, I had my mortgage with TCF and never had a decent customer service experience. Over the course of 8 years interactions with TCF representatives ranged from
merely apathetic to downright rude. Also , staff training must be almost non-existent because it is astounding how ill-informed the bankers are. Eventually I was able to leave TCF and was never so glad to "dump" a company. Several acquaintances have the same view. I have never come across a decent opinion of this banking system As a public service to others who may be reading this DO NOT do business with TCF.Is this review helpful?
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Reviewed By Cryinggammer Aug 22, 2017
Horrible Marketing Ads & Digital Banking Format, Scammy as heck!
Continue reading...I've been a customer at TCF bank for over 20 years. I can't stand banking with TCF any longer. The new "digital banking" format is clunky, overwhelming to look at, and not helpful to the "average checking account" customer. TCF checking account holders were forced to sign up for the digital banking, otherwise we could not access any account info online. In addition, I'm now locked out of my account, and have everything reset (by TCF) and apply again for their crappy "digital banking" online format just to use online banking. The digital banking should be an option to the customer, I don't need it nor do I want to use it, I'd rather use the regular format. Also, I was charged a $2.00 per mo. fee for a paper statement ..... wth?
I never asked for a paper statement, and haven't had one mailed to me for over 5 years. If you are a customer beware of this monthly charge. I had TCF branch manager remove this off my statement & had the $2.00 refunded back into my account.A $10.00 per mo. maintenance fee is charged to those who have the (age) 50+ checking acct which is now the 60+ checking account. You can get out of paying this monthly fee when you make over 15 transactions with your checking account. This can be: withdraws from the account, checks cashed from your account, ATM withdraws, credit/debit card purchases ....... You have to make 15 of more of these transaction or TCF will get charge that monthly fee.
Beware of pending transactions that can disappear from your account overnight, weekends & holidays. If you forget about a pending transaction(s) and use an ATM for withdraws and/or make a purchase(s) with your debit/credit card you can end up being overdrawn. TCF has a way of making transactions disappear and reappear within days. I've been told it's a "maintenance glitch" in their system ..... Yeah right & whatever ...... It's really a sneaky way to add overdraft fees to your account.
Commercial ads: The latest: Hot Dog Water - This commercial is so inappropriate on many levels that comments have been disabled on Youtube. Storms Coming: is just plain stupid, and stereotypes females & elderly persons. Let's not forget TCF's huge faux pas using the "99 Luftballons" song in their 2016 commercial, about a family buying 99 red balloons for a grandmother's birthday party. Whom ever approves these TCF promos for commercials needs to be fired asap!
TCF will lose me as a customer as of next month!
Is this review helpful? -
Reviewed By Doksanen Apr 4, 2017
Bad Loan
Continue reading...I just spent 2 months working with a buyer. Took them out 13 times to see houses. wrote offer on 7 of them and finally succeeded in getting a accepted offer. Now to find out they do not qualify for a loan. I asked them how this happened . I am told it is there bank policy to just run a credit check and if it passes then they approved the loan. They don,t even collect all the info to make sure that it will work. So mad wasted my time and gas, the listing agents time and gas. Now the poor sellers have to find a need buyer.
Do not get a loan with them. You will be sorry.
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Reviewed By CDN77 Mar 21, 2017
Terrible Customer Service :(
Continue reading...Very sad how TCF treated me. I've been a customer for 15 years and money was taken out of my account without my authorization. 3 charges in total all for the same amount. These charges caused multiple overdrafts. Between the overdraft fees and the stolen money I'm out about 500+ dollars. I contacted TCF and opened a claim (1st claim in 15 years). I was told it could take 5 - 10 days. I waited 8 business days and called. I was told that my case was closed and they did not find in my favor (I was never provided with any notice of this). If I wanted to appeal the case I needed to provide TCF with more information. Not sure how I could do so as I did not make these charges. Cole (CSR with an attitude) told me that seeing as there were multiple charges to this company it looks like something I "must" have set up. I explained I did not know who or what this company is or what they sell. I also explained that I know many other banks & credit unions look out for the best interest of their customers and I am not sure why TCF is making this so difficult. Cole of TCF stated that Wells Fargo & Bank or America follow the same business practices as TCF in this situation. Ummmm, I had just stated that I was not happy with TCF and their customer service. Throwing other financial institutions under the bus??? Nice job Cole, real professional. I hope someone from Wells Fargo and/or Bank of America sees this and contact's TCF in regards to Cole's statements about them. (I have never banked with either institution so I can not confirm or deny) I may just stay away from those two institutions, just incase Cole is correct about their customer service and business practice. Anyway, in the end I was told that I could fax an appeal request letter and provide TCF with more information (still confused about what I could provide them with other than a google search and a statement that I did NOT authorize payments to any of the companies on the list, which I did) and they may decide to take a second look at my request. Really disappointed with TCF. I am keep my hopes up that I am not out $500 between the fraudulent charges and the resulting overdraft fees. I really hate changes my bank and thought if I was a loyal customer to TCF, then they would look out for me as the customer. In the market for a new bank. Bye TCF...it's not me, it's without a doubt you and your lack of customer service. Also, I think very low of any company that trashes a competitor to prove a point. (Cole, I'm sure you were taught that in CSR training...I worked for a bank before and I know how we were trained ) On the Brightside of things Cole asked if it would be okay to credit me back 2 of the overdraft fees...I said sure and stated I was surprised he was willing to do so if my claim was denied. Of course Cole, had to follow up with asking me if I "wanted the credit or not?" Oooooh, Cole of TCF...not professional. That's a bit cheeky.
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Reviewed By Steve3PO Dec 31, 2015
TCF Employee Mrs. Samantha Sanchez is a lying bank fraud accountant
Continue reading...TCF has an employee named Samantha Sanchez, who has lied to me about account fees and then proceeded to steal $2000 from my TCF Savings Account. I reported Mrs. Samantha Sanchez to the Maplewood TCF branch supervisors and the Region Manager for TCF. They did a two month investigation and believed the lies Mrs. Sanchez told them. I have had $2000 stolen from my Savings Account by Mrs. Samantha Sanchez, I have reported her to the TCF management and they say that they have no record of money being stolen from my Savings Account. I have documented TCF Account paperwork that says money was removed from my Savings Account by Mrs. Samantha Sanchez without my permission. The TCF management has dismissed my report and stopped the investigation because they believe that Mrs. Samantha Sanchez has not done anything wrong. I have closed both of my TCF Accounts and withdrew the last of my money. Don’t waste your time trying to bank any of your finances at any of the TCF Bank's branches. TCF Bank should be shut down and they should return all of the money that customers have in the TCF Bank accounts.
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Reviewed By Amanda Aug 23, 2012
Horrible
Continue reading...TCF Bank is the worst bank I have ever dealt with. They constantly change their policies on what fees will be charged, how they are assessed, and how to read them when they are applied to your account. The customer service is horrible and the employee turn around rate is very high (They must treat their employees bad too)! I will be closing my account as soon as I can get to a location.
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Reviewed By Notatcffan Nov 25, 2015
What a joke
Horrible bank. Account was .72 cents overdrawn. They charged. 37 dollar fee. Refused to waive it. Long time customer who will no longer be. Customer!
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