TD Bank Locations in Your Area
TD Bank has 1,230 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.
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Learn more about TD Bank
TD Bank was established December 1851. That's more than 150 years ago! It holds assets of 388 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 4%. Lower is better!
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Latest Customer Reviews
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Reviewed By Fkhosh Feb 27, 2020
Horrible
Continue reading...Kept the account open for years, had a few dollars in it, never had an issue.
On Feb 7th, 2020 I sold my house and deposited a large sum to TD Bank.And the problems began.
1st - when I tried to transfer online $100 from MY account at TD to MY account at my other bank - TD suspended my account because I am not allowed to transfer to myself.2nd - I called them to try and unsuspend my account.... they demanded that I certify that a purchase made with my debit card in 2018!!! was made by me. 2018!!! I can hardly remember what I did last week. So theysuspended my debit card.
I went to the bank personally. They issued a new debit card and assured me that the account is no longer suspended.
A few days later I tried to pay my rent by sending money to my landlord.... they suspended my account.
I called them to get it fixed.... they said that my phone-voice verification is now suspended and I must go to the bank to fix it.
In sum and substance - their idea of security is to prevent a locomotive from being stolen by derailing it... and they don't really care about the travelers.
Horrible experience.
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Reviewed By Sheena92 Feb 4, 2020
TD Bank = most inconvenient
Continue reading...I went into TD the other day, there was one family waiting ahead of me. From the time I entered the bank at 5.30 pm, no one actually came to me until 6.20pm, even though there were 4 persons at customer service desks (only one had someone with him) and not even the tellers bothered to say anything.
When I was finally called over to a desk, I explained that I wanted to roll over my IRA into an investment account I had opened in another bank. It really shouldn't be as difficult as it was made. There were printing problems, then problems with the teller, and a clear lack of understanding on hot to perform the IRA rollover. I signed the same document 4 times. By the time I got out of there with the check and everything signed, it was 8pm.
Even though I was frustrated by the incompetence, I showed my appreciation for getting what I needed done, thanked the customer service associate and left.
But wait, theres more...
One week later I receive a call that the IRA rollover into my other IRA account is being considered as an early withdrawal in the TD system because there was no information provided of where it is going. It is now my job, to contact my new IRA institution, and get them to sign a letter stating where it went. Listen TD, I had provided your employee with all information of exactly where it is going and why. The check wasn't even made out to me it, was made out to the institution. I wasn't told that this could come up later on.Not only that, when the associate called me to state I need to provide more information, he himself DID NOT KNOW what was needed. He sent me a vague email, and said I can send him the statement I have and it might or might not be sufficient, he will have to ask, or he can ask before I send it to him. Oh my goodness, he should have asked and gotten all the information before he reached out me.
This is 100% incompetence.
I then called TD customer service to then get in touch with the IRA department and question this, the woman I spoke to was very rude. I explained the situation to her and she said she needs to ask me some questions which was fine. I didnt understand some of the financial terms she used, and at times her accent, so when I asked her to clarify she repeated the same thing over 3 times. I said calmy "maam, repeating exactly what you are saying will not answer my question, and will not help me provide you with a proper response", she was robotic, so I said forget it. I'll call again another time.
When you call TD, their line states "America's most convenient bank". I have to say, you have ruined things for me so many times that in my view, you have been the most inconvenient bank.
It's not just this branch, I've dealt with other branches around NYC as well and all the associates are the same, they don't have all the information, and multiple times have associates made mistakes and then I have to be the one to fix it. Some of them, however have been willing to try in the past, but they are clearly not trained properly.
I am frustrated, tired, and ready to close all my accounts at TD, not just the IRA.
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Reviewed By Mpmbmoc Jan 15, 2020
Do you want my money or whaat?
Continue reading...We have been TD customers for 15 years. We selected them for geographic reasons, basically they were everywhere we were.
The most irksome thing about them is they always leave me wondering whether they WANT my money or not. We are savers, not borrowers so they use our money to make money. However they dont seem that appreciative. Examples
1) I have to constantly move money to buy CDs from banks offering better rates.
2) They pay tiered interest rates based on account activity. I need to transfer, deposit, and make a payment each month to get a better rate. Why aren't I rewarded with a better rate for putting up more cash than the next person?
3) We wanted to open an online promotional CD to get a better rate than their tiered savings account. It would not allow me to add a joint owner. The only way I can do so is to schedule an in person visit with my wife at the bank.TD touts it's the convenient bank but it's anything but convenient. Like I said at the beginning, Do these people even want my money?
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Reviewed By Sheena92 Feb 4, 2020
TD Bank = most inconvenient
Continue reading...I went into TD the other day, there was one family waiting ahead of me. From the time I entered the bank at 5.30 pm, no one actually came to me until 6.20pm, even though there were 4 persons at customer service desks (only one had someone with him) and not even the tellers bothered to say anything.
When I was finally called over to a desk, I explained that I wanted to roll over my IRA into an investment account I had opened in another bank. It really shouldn't be as difficult as it was made. There were printing problems, then problems with the teller, and a clear lack of understanding on hot to perform the IRA rollover. I signed the same document 4 times. By the time I got out of there with the check and everything signed, it was 8pm.
Even though I was frustrated by the incompetence, I showed my appreciation for getting what I needed done, thanked the customer service associate and left.
But wait, theres more...
One week later I receive a call that the IRA rollover into my other IRA account is being considered as an early withdrawal in the TD system because there was no information provided of where it is going. It is now my job, to contact my new IRA institution, and get them to sign a letter stating where it went. Listen TD, I had provided your employee with all information of exactly where it is going and why. The check wasn't even made out to me it, was made out to the institution. I wasn't told that this could come up later on.Not only that, when the associate called me to state I need to provide more information, he himself DID NOT KNOW what was needed. He sent me a vague email, and said I can send him the statement I have and it might or might not be sufficient, he will have to ask, or he can ask before I send it to him. Oh my goodness, he should have asked and gotten all the information before he reached out me.
This is 100% incompetence.
I then called TD customer service to then get in touch with the IRA department and question this, the woman I spoke to was very rude. I explained the situation to her and she said she needs to ask me some questions which was fine. I didnt understand some of the financial terms she used, and at times her accent, so when I asked her to clarify she repeated the same thing over 3 times. I said calmy "maam, repeating exactly what you are saying will not answer my question, and will not help me provide you with a proper response", she was robotic, so I said forget it. I'll call again another time.
When you call TD, their line states "America's most convenient bank". I have to say, you have ruined things for me so many times that in my view, you have been the most inconvenient bank.
It's not just this branch, I've dealt with other branches around NYC as well and all the associates are the same, they don't have all the information, and multiple times have associates made mistakes and then I have to be the one to fix it. Some of them, however have been willing to try in the past, but they are clearly not trained properly.
I am frustrated, tired, and ready to close all my accounts at TD, not just the IRA.
Is this review helpful? -
Reviewed By squirelova Feb 14, 2019
TD Bank STOLE ALL of my young child's Christmas money
Continue reading...TD Bank STOLE ALL of my young child's Christmas gift account money with "maintenance fees" after forcing me to go under the minimum balance by only $2.00 even after a mandatory $1 re-activation deposit, in person,'cause they had shut down my bank card for-quote- "not using it enough" and a later mandatory/surprise $3.00 fee for just only a balance inquiry to prevent the shutting down off/cutting off my debit/credit card-as I was told to do by them- because I wasn't "using it often enough" FOR THEM for this "Convenience Checking" account -what an Ironic Farce! They REFUSED to waive the "maintenance" penalties after demanding $22.00 MORE in a very late notice letter that was conveniently sent only after they had drained ALL $100 in the account for "maintenance" penalties. They didn't care that they had taken money from a two year old at all or for losing a customer in this farce they created.
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Reviewed By erichazann Feb 12, 2019
Worst TD branch I've been in 15+ years.
Continue reading...I have been a TD/Commerce customer for over 15 years. I have been using this branch for the past 2-3 years, and the staff here is rude and condescending. For almost a week, when I needed a new debit card their printer was broken and they kept saying it would be fixed the next day, but it wasn't working every time I came back. Recently, I fell victim to their Debit Card Advance scam, where they enroll you in overdraft protection w/o your consent (against Federal law) so they can allow charges to go through on your account that would normally be declined because of insufficient funds and then charge you up to $175/day in fees. When I went to the branch to rectify the situation, everyone treated me with disdain and contempt and spoke to me as if I could not understand basic math. I was a loyal customer for 15 years, NEVER with an overdrawn account, but they have lost my business. Furthermore, in speaking with CS reps on the phone, they basically told me that none of your money is safe with the bank because anyone with your account number (it's printed on every check) will be allowed to use your account to pay bills online. If you happen to be a customer like me, with a good account history, they will pay any and all items, even those that overdraw the account. You will then need to file all sorts of fraud documents and close down the account and reopen a new one.
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Reviewed By Mpmbmoc Jan 15, 2020
Do you want my money or whaat?
Continue reading...We have been TD customers for 15 years. We selected them for geographic reasons, basically they were everywhere we were.
The most irksome thing about them is they always leave me wondering whether they WANT my money or not. We are savers, not borrowers so they use our money to make money. However they dont seem that appreciative. Examples
1) I have to constantly move money to buy CDs from banks offering better rates.
2) They pay tiered interest rates based on account activity. I need to transfer, deposit, and make a payment each month to get a better rate. Why aren't I rewarded with a better rate for putting up more cash than the next person?
3) We wanted to open an online promotional CD to get a better rate than their tiered savings account. It would not allow me to add a joint owner. The only way I can do so is to schedule an in person visit with my wife at the bank.TD touts it's the convenient bank but it's anything but convenient. Like I said at the beginning, Do these people even want my money?
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Reviewed By banker1 Feb 23, 2018
Worst experience ever!
Continue reading...Td bank just did an update on their system. It was a week of hell! Trying to do online banking was impossible, after logging in, system "DENIED ACCESS" to your own money. Bill pay just disappeared and I was unable to move money from savings to checking. AND THEN THEY CHARGED ME FEES!!!! After a week of complete frustration, call time was over 90 minutes, THEY CHARGED ME FEES! AND WILL NOT TAKE THEM AWAY!
Customer service rep told me that I should have stopped by a bank to get my balance.
SO SO SO POOR!
As I write a million negative reviews, I see that this bank has a 1star review everywhere!!!
Yikes! How can they stay in business with such a poor business model.
Goodbye TD, I am moving on........Is this review helpful? -
Reviewed By tryingtolearn Jul 16, 2017
A salesman and a financial advisor are not the same thing
Continue reading...When I started my account with TdBank, I had a lot of money and no experience handling large sums of money.
I asked for a financial advisor and when I went into their banking office, I found out that it was just someone trying to sell me an annuity.
From what I have heard about annuities, there are hidden fees and I did not trust them. As far as I knew, this would be something I could not get out of later.
During this meeting, I was also alerted to TdAmeritrade and here again, this is not financial counseling, this is a sales pitch. They do not tell you that TdAmeritrade and other companies like them can put you up the creek if you don't know how to use them. Here again, I needed an advisor and not a salesman.
When I met up with the bank employee, I was expressed my fear about coming to a terrible fate and I was disturbed by their apathy and their preoccupation with selling their products.
A good financial advisor should be someone with extensive knowledge about the stock market, and about the real estate market, and the banks.
By definition they're someone who guides you on how to safely invest and protect your money and can also alert you if your savings balance is so high that it does not make rational sense! They should also be trustworthy enough to be able to look at all a clients assets and to offer a sound source of guidance on how to properly balance them without trying to sell products to them.
A bank employee trying to sell the banks products should not be called an advisor.
If a bank does not have an advisor, they need to find someone outside their company who they trust and who they can send you to.
I also think they should give you a list of websites you can go to since there is a lot of false information on the web. They should also offer you a book list.During this meeting, I was also advised to contact a lawyer and even this advise is not enough since some lawyers are known to obscure information from their clients just like any salesman does.
TdBank should offer a list of resources for people who ask them for financial counseling and not just try to sell their products.
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Reviewed By Mpmbmoc Jan 15, 2020
Do you want my money or whaat?
Continue reading...We have been TD customers for 15 years. We selected them for geographic reasons, basically they were everywhere we were.
The most irksome thing about them is they always leave me wondering whether they WANT my money or not. We are savers, not borrowers so they use our money to make money. However they dont seem that appreciative. Examples
1) I have to constantly move money to buy CDs from banks offering better rates.
2) They pay tiered interest rates based on account activity. I need to transfer, deposit, and make a payment each month to get a better rate. Why aren't I rewarded with a better rate for putting up more cash than the next person?
3) We wanted to open an online promotional CD to get a better rate than their tiered savings account. It would not allow me to add a joint owner. The only way I can do so is to schedule an in person visit with my wife at the bank.TD touts it's the convenient bank but it's anything but convenient. Like I said at the beginning, Do these people even want my money?
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Reviewed By rachelfeng May 16, 2016
Terrible experience
Continue reading...The whole loan application process with TD Bank has been very frustrating and disappointing. The loan processor Ms. Cordelia Roberts is very unprofessional and inresponsible. She claimed that the HOA's providing documents late was the reason for the lateness of the loan closing. But:
Why did it take her two months to find out the documents were not the correct ones ? She requested documents multiple times by the last minute. Then this has become her only explanation for the lateness.
All people related to this deal, including myself, have found it hard to approach her. She barely explains what exactly she was requesting. She just kept quoting the terms from the documents. If you ask what the terms mean, she just cited them again. It took my attorney and I three days to educate her the contract was a complete contract!
I tried to approach Ms. Roberts' supervisor to help proceed the process. The complaints have been blocked by her. The customer service line just transferred my complaints about Ms. Roberts to Ms. Roberts herself. Was this the reason she had the attitude to the case? So if the processor purposely holds up the process, I would be punished by paying late fee?
Even by last Friday, May 13th, after we had confirmed the closing date May 17th, Ms. Roberts failed to deliver the last step. Closing Department Raquel sent her the notice for client to view the CD. Ms. Roberts FORGOT to forward the notice to me. I only found the information next Monday morning from the closing agent. Then we had to reschedule the closing date.The whole process is very unfair. I was advised, even one month after the origination, to keep the closing date April 15th. I believed her and terminated my rent lease to April 30th. It turned out the closing got one month late plus the lateness fee. Can you imagine how embarrassed my situation was?!
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Reviewed By Tablettest27 Mar 4, 2015
good bank but poor rates
good bank to visit showing great customer service but very low rates for cd and savings.
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Reviewed By PortneyD Aug 27, 2018
TD Bank Construction Loans
Continue reading...I have had the worst experience in doing business with TD Bank's Construction Loan/Mortgage department in my 35 years as an adult consumer. The approval and closing processes were very easy, other than the original loan originator I dealt with disappeared. I maintain an 835 credit score, so this isn't emanating from someone denied credit. I applied and was granted a construction loan for 12 months, but was never informed nor offered the 18 month option for larger construction jobs. When the 12 month anniversary came, TD sent me a letter informing me of the conversion to a standard mortgage and P&I would be due (based on the approval amount). This struck me as absurd, considering TD had not disbursed the first cent! They were asking me to pay on a large approved loan, which had a zero balance. Certainly great for a bank, but unacceptable and ridiculous for the consumer. After multiple emails going back and forth, I finally received a phone call and was informed they were extending the construction (interest only) period to 18 months since they never offered that option and should have based on the project size. I had even sent the P&I before the due date to protect my credit score.
I then received a letter from TD Bank inquiring if I had hazard insurance on the property (obviously to protect the funds they thought they may have disbursed), which they had still not disbursed a penny for the project. In fact, I had already paid 100% of the project to that point. The letter took one week to arrive. I immediately obtained insurance and submitted proof within two days from receipt of the letter, which was two months ago. I was informed in writing that the insurance requirement was satisfied. Three weeks later I received another letter from TD informing me they bought insurance with an annual premium of "X". I responded to that letter with a series of emails, showing that I was released. Two weeks after, I received an email that this case was in the "escrow department's hands". Today, I received another email stating I would be responsible for the full year premium for insurance and it would be added to my mortgage, again, to insure a project which TD still had not disbursed a cent! This issue was a result of TD stating the property wasn't covered for one week. That's correct, one week where TD wasn't subject to any loss.
TD places a sentence in most of their correspondences stating "We're committed to delivering you a legendary Customer experience and are happy to help". Be very careful about your choice of providers as TD is absolutely the worst. They appear to not care about their customers. It seems all about taking consumer's money out of procedure and when a flaw is shown in their procedure, they have no idea how to remedy. I would NEVER RECOMMEND!
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Reviewed By Stone73 Mar 15, 2018
Terrible Loan Experience
Continue reading...We are in the process of purchasing a new construction home. We decided to go with TD Bank due to their low rates and what was historically great customer service (I can see that has changed based on all the other reviews). Everything started off fine until we were assigned a loan agent. Constantly losing paperwork, can't answer the most basic questions and does not seem to understand the new construction process. Our loan agent constantly promises to call back with answers and never does. Don't both escalating to a supervisor as they are just as rude and unhelpful.
We are two weeks away from closing and have very little confidence it will go successfully. We have built two houses previously and so are very familiar with the closing process. I have never dealt with less helpful people at a bank who could really care less whether this closes or not. We moved our banking relationships to TD to be part of their private client services that is supposed to provide white glove service...what a joke.
If you are shopping for a mortgage, don't be teased by their low rates. Go to any other bank and I am sure you will be much happier.
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Reviewed By Katja1126 Nov 13, 2017
If You Want a Mortgage Go Somewhere Else
Continue reading...TD Bank has been our bank for at least 10 years for multiple business accounts. So, we sold our home to another TD Bank multiple account holder. The Buyer worked with TD Bank for three months providing all of his information. After qualifying him for more than the asking price of our home the Mortgage Department ordered a home inspection, Deed preparation, and we had to prepare three separate Purchase and Sales Agreements to meet the Bank's criteria. We were told to prepare for closings which were cancelled because they needed more information last minute. They questioned, investigated the Buyer, repeatedly asked for mountains of paperwork which had been supplied previously. Lawyers were paid for hours of work on documents required by the TD Mortgage Team. In the the end and thousands spent on fees, the loan was denied because the Buyer's debt to income ratio they felt was too high. This could have been determined early on in the process and saved everyone time and money. The Loan Team had poor communication and process and the whole experience was a disaster. It was a total was waste of three months. This Bank is terrible and we will all be closing our accounts here. TD = Totally Disorganized.
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Reviewed By squirelova Feb 14, 2019
TD Bank STOLE ALL of my young child's Christmas money
Continue reading...TD Bank STOLE ALL of my young child's Christmas gift account money with "maintenance fees" after forcing me to go under the minimum balance by only $2.00 even after a mandatory $1 re-activation deposit, in person,'cause they had shut down my bank card for-quote- "not using it enough" and a later mandatory/surprise $3.00 fee for just only a balance inquiry to prevent the shutting down off/cutting off my debit/credit card-as I was told to do by them- because I wasn't "using it often enough" FOR THEM for this "Convenience Checking" account -what an Ironic Farce! They REFUSED to waive the "maintenance" penalties after demanding $22.00 MORE in a very late notice letter that was conveniently sent only after they had drained ALL $100 in the account for "maintenance" penalties. They didn't care that they had taken money from a two year old at all or for losing a customer in this farce they created.
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Reviewed By PortneyD Aug 27, 2018
TD Bank Construction Loans
Continue reading...I have had the worst experience in doing business with TD Bank's Construction Loan/Mortgage department in my 35 years as an adult consumer. The approval and closing processes were very easy, other than the original loan originator I dealt with disappeared. I maintain an 835 credit score, so this isn't emanating from someone denied credit. I applied and was granted a construction loan for 12 months, but was never informed nor offered the 18 month option for larger construction jobs. When the 12 month anniversary came, TD sent me a letter informing me of the conversion to a standard mortgage and P&I would be due (based on the approval amount). This struck me as absurd, considering TD had not disbursed the first cent! They were asking me to pay on a large approved loan, which had a zero balance. Certainly great for a bank, but unacceptable and ridiculous for the consumer. After multiple emails going back and forth, I finally received a phone call and was informed they were extending the construction (interest only) period to 18 months since they never offered that option and should have based on the project size. I had even sent the P&I before the due date to protect my credit score.
I then received a letter from TD Bank inquiring if I had hazard insurance on the property (obviously to protect the funds they thought they may have disbursed), which they had still not disbursed a penny for the project. In fact, I had already paid 100% of the project to that point. The letter took one week to arrive. I immediately obtained insurance and submitted proof within two days from receipt of the letter, which was two months ago. I was informed in writing that the insurance requirement was satisfied. Three weeks later I received another letter from TD informing me they bought insurance with an annual premium of "X". I responded to that letter with a series of emails, showing that I was released. Two weeks after, I received an email that this case was in the "escrow department's hands". Today, I received another email stating I would be responsible for the full year premium for insurance and it would be added to my mortgage, again, to insure a project which TD still had not disbursed a cent! This issue was a result of TD stating the property wasn't covered for one week. That's correct, one week where TD wasn't subject to any loss.
TD places a sentence in most of their correspondences stating "We're committed to delivering you a legendary Customer experience and are happy to help". Be very careful about your choice of providers as TD is absolutely the worst. They appear to not care about their customers. It seems all about taking consumer's money out of procedure and when a flaw is shown in their procedure, they have no idea how to remedy. I would NEVER RECOMMEND!
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Reviewed By williefrisk Jul 20, 2018
DO NOT DO BUSINESS WITH TD BANK - CANADA
Continue reading...When our father died he left some monies in the local Branch of the TD in Tyndall Mall. The amount of ignorance, and RED-Tape we had to go through in order to release the few dollars he had to the Executors of the Will was EPIC to say the least!
On the other hand, the Credit Unions where our father had monies, there were NO problems at all to get the monies released to the executors of his will.
This TELLS YOU something about the TD Bank versus a credit union. Better off doing business/banking with a Credit Union rather than at TD BANK chalk full of red tap and Super-Dupper HASSLE!!!
I cancelled my bank account with the TD Bank circa 1993 and it was the BEST banking move i ever made!!!Is this review helpful?
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Reviewed By jcrosita Nov 3, 2012
Horrible
Continue reading...I have been a member for over 20 years including when it was commerce bank. Since it has been td bank i have had many bad experiences but this is the worst. On november 1, 2012 at 6:30 pm i walked in and i waited to see a customer representative to see about closing my account due to a maintenance fee. Stephanie greeted me and asked if she could help me. While talking i had asked her some questions about a student account to see if i could get free checking. When she asked me my age she informed me that i did not qualify, as you had to be younger. Therefore, i asked her to close my account and distribute to me the 250. 28 that i had left in my account. She did all the proper procedures rather coldly without smiling or responding very friendly to me when i tried to spark up a small conversation, however, she did her job and exited to retrieve my cash. When she returned i briefly looked inside the envelope, however, i did not count the amount correctly. When i left the building i went to wells fargo, which is right next-door and began to count my money that she gave to me and i noticed that i was $80. 00 short. I immediately returned to td bank and asked stephanie if i had dropped any money because i was missing some cash. She became very rude and told me no and that she cannot tell me what i did with my money after i leave the bank and that she is not responsible for it. She also angrily said to me that she watched me count it in front of her. I was rather nervous due to the economy today and hoping that some how she could help me so i nicely explained to her that i know and i realize that but i must have not counted it properly because i'm missing money and i only have 170. 00. She then stormed off to the teller counter and disappeared from my sight. I had to ask the teller where she went and he told me she was counting the drawer. She then came back and gave me the 80 dollars and said sorry but never apologized how rude and angry she acted. I closed my account and will never return.
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Reviewed By anajrubio Aug 28, 2014
No Security On Personal Information
Continue reading...Just three days ago someone tampered with my information. My personal checking and debit card as well as my small business account. I realize this two days later that over $1500 is missing from my business checking. Not even the bank notifies me! Someone got my info from one of their atms and used it and took out money from both my accounts until cleaning them out and even making them go negative! I call and they tell me they will investigate to give it up to 10 business days! Like i don't have a business to run myself. Then i call two days later and they tell me no one can tamper with my info again but i log onto my personal checking online and guess what money was still able to be taken out using an atm again!!! They have no security on debit cards no alerts no text messages no nothing! How am i suppose to trust this bank especially with my business acount! Worst bank ever! With customer service and fraud! No one ever knows anything about what is going on with your account or they can't tell you. How can i not be told what is going on when its my money!
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Reviewed By Jesse Feb 7, 2014
Poor ! The worst, A first ever experience !!!
Continue reading...I established a pass code as an added security measure for my account. So I don't think after that I should have to recite every part of my name which is long to the persons there. Also when I don't give my complete full name to the person who just gave me a hard time about my name and they still give my balance to me, are they stupid? So when I call to complain about the two issues as to why whole name, I get answers like"I don't know what the issue is its just your name" from the manager. In professional manners at front counter,
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