The Columbia Bank

National Bank, thecolumbiabank.com

The Columbia Bank logo
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Rating
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

With assets of more than $2.1 billion, 41 branch offices and 43 ATMs, The Columbia Bank has been a leader in the banking community, helping the people, businesses and the communities that span the central Maryland marketplace counties of Anne Arundel, Baltimore, Baltimore City, Cecil, Frederick, Howard, Montgomery, Prince George’s and Washington, as well as Franklin County in Pennsylvania. We have built a solid reputation for meeting our customers’ needs and going the extra mile to service them well. Ou

The Columbia Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) N/A $30
  • Stop Payment item N/A $27
  • Return Deposit N/A $13
  • Domestic Wire Transfer (Outbound) N/A $22
  • Domestic Wire Transfer (Inbound) N/A $10
  • Non-Bank ATM N/A $1

Locations & Hours

map of local branches and ATMs
Branches
32

We found bank branches & ATMs within miles of .

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Latest Customer Reviews

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  •  
    Reviewed By Smitty135 Nov 3, 2017

    Customer Service- Columbia Bank Seven Oaks, Odenton, Md.2113

    I visited the above branch on Friday, November 03, 2017 at approximately 3:15 p.m. No line and no one at the counter, I walked up to the counter and was informed by the teller she was working with someone. Minutes passed and I stood and waited, while the bank teller were adding up checks and other work behind the counter. After waiting for about five minutes I asked how much longer? She responded it would be a few more seconds and contiune doing what she was doing. I left the bank and called back for the manager and asked the teller name. The manager did not offer an apology after I told her what had just transpired. I asked for the teller name and she did give it to me. I been a customer there for the last two years but as of today I came home and changed my direct deposit to a bank that treat their customer with respect and have excellent customer service. I would not recommend this bank to anyone. Poor customer service!

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  •  
    Reviewed By BillyJ Feb 9, 2016

    Another Bank goes bad

    Columbia Bank does not care about its customers in the least. I have been with them for many years only to watch the bank continue to cut staff and pile the work on those remaining. They can't even get their own paperwork straight and of course they blame you for it. Good luck getting a call back from anyone who cares about the situation they created. I'm closing my accounts and moving on, good bye Columbia Bank AKA Fulton Financial.

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  •  
    Reviewed By Dgates Oct 27, 2015

    Not Professional - Overly Casual Employees at Fairground Branch

    While good customers wait, such as myself, employees spend time chatting and disregarding the customers. As an example just today, the two executives behind the glass were standing laughing and talking for a lengthy period while only two of us were in line. I actually wanted to see one of them, but they were so loud and rowdy I felt no obligation to stay any longer.this has happened before.

    Tellers are distracted. One teller was busy counting money and never looked up at me. Another teller was busy flirting with the UPS guy, including leaving her odorous carry out lunch the little shelf that is available for customers to use to fill out forms. Then she casually opened the security door to let him go inside. They never came out the whole time I was waiting smelling her lunch the entire time. When I finally got to a window and that clerk said, "Oh, you'll have to wait since my customer is wandering around here talking to people." I guess he came for the party.

    On another recent visit, the executive on duty could partly concentrate only concerns as she wastellih everyone in site she was" to finally have gotten a transfer to the Ellicott city office. Quotation marks this hardly engenders confidence to the customer (me).

    Does anybody superviseor manage these folks? I will say that what appeared to be the manager's office was empty but the light was on. My assumption was that he or she was out to lunch. I'm planning to remove my money from this bank because of these recurring foolish issues. I am concerned how the accounting and professional procedures support my investments are being handled in this "party atmosphere."

    Continue reading...
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  •  
    Reviewed By Smitty135 Nov 3, 2017

    Customer Service- Columbia Bank Seven Oaks, Odenton, Md.2113

    I visited the above branch on Friday, November 03, 2017 at approximately 3:15 p.m. No line and no one at the counter, I walked up to the counter and was informed by the teller she was working with someone. Minutes passed and I stood and waited, while the bank teller were adding up checks and other work behind the counter. After waiting for about five minutes I asked how much longer? She responded it would be a few more seconds and contiune doing what she was doing. I left the bank and called back for the manager and asked the teller name. The manager did not offer an apology after I told her what had just transpired. I asked for the teller name and she did give it to me. I been a customer there for the last two years but as of today I came home and changed my direct deposit to a bank that treat their customer with respect and have excellent customer service. I would not recommend this bank to anyone. Poor customer service!

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  •  
    Reviewed By D Sep 23, 2013

    Horrible stupid people

    Put a 7 day hold on a cashier check to turn around and say oh we won't know when our check clears! WTF! It's a cashier check. Then $20 fee if you don't have $700 or more in the bank or don't have direct deposit what! Then horrible customer service on top of that. Worst bank ever. Shutting down the account and switching.

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  •  
    Reviewed By Mary n. Apr 5, 2013

    Frustrating

    I signed up to do all my banking online...my first mistake.
    I know my ID and password but for some reason, I am blocked out of my account at least once a month. If it happens on a weekend, there are no customer reps to help and when I finally reached a real person, she was able to tell me that I had put in my correct ID and password but she couldn't help. She put her supervisor on the phone. The supervisor couldn't help. They suggested that I call their automated service when I need my balance. That was the extent of their help. I wanted to transfer funds from my savings to checking so I went to their automated machine after I got off from work. I couldn't do the transfer. Evidently my savings account can't be accessed on the machine. I don't have my savings account # because I can't get online to retrieve It!!! Tonight after my workday, I called the automated service to find out that I am overdrawn and they have charged me their $33 fee. IF I could have transferred my funds last night at their machine, my account would not be overdrawn !!!!! If their online banking worked properly, I could have transferred funds. I have automated deposits that comes in each month and they have never bounced a check but they need better customer service in the online department and they need to improve the customer's online experience. It sucks!!!

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  •  
    Reviewed By Mary n. Apr 5, 2013

    Frustrating

    I signed up to do all my banking online...my first mistake.
    I know my ID and password but for some reason, I am blocked out of my account at least once a month. If it happens on a weekend, there are no customer reps to help and when I finally reached a real person, she was able to tell me that I had put in my correct ID and password but she couldn't help. She put her supervisor on the phone. The supervisor couldn't help. They suggested that I call their automated service when I need my balance. That was the extent of their help. I wanted to transfer funds from my savings to checking so I went to their automated machine after I got off from work. I couldn't do the transfer. Evidently my savings account can't be accessed on the machine. I don't have my savings account # because I can't get online to retrieve It!!! Tonight after my workday, I called the automated service to find out that I am overdrawn and they have charged me their $33 fee. IF I could have transferred my funds last night at their machine, my account would not be overdrawn !!!!! If their online banking worked properly, I could have transferred funds. I have automated deposits that comes in each month and they have never bounced a check but they need better customer service in the online department and they need to improve the customer's online experience. It sucks!!!

    Continue reading...
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  •  
    Reviewed By Smitty135 Nov 3, 2017

    Customer Service- Columbia Bank Seven Oaks, Odenton, Md.2113

    I visited the above branch on Friday, November 03, 2017 at approximately 3:15 p.m. No line and no one at the counter, I walked up to the counter and was informed by the teller she was working with someone. Minutes passed and I stood and waited, while the bank teller were adding up checks and other work behind the counter. After waiting for about five minutes I asked how much longer? She responded it would be a few more seconds and contiune doing what she was doing. I left the bank and called back for the manager and asked the teller name. The manager did not offer an apology after I told her what had just transpired. I asked for the teller name and she did give it to me. I been a customer there for the last two years but as of today I came home and changed my direct deposit to a bank that treat their customer with respect and have excellent customer service. I would not recommend this bank to anyone. Poor customer service!

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By BillyJ Feb 9, 2016

    Another Bank goes bad

    Columbia Bank does not care about its customers in the least. I have been with them for many years only to watch the bank continue to cut staff and pile the work on those remaining. They can't even get their own paperwork straight and of course they blame you for it. Good luck getting a call back from anyone who cares about the situation they created. I'm closing my accounts and moving on, good bye Columbia Bank AKA Fulton Financial.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By Dgates Oct 27, 2015

    Not Professional - Overly Casual Employees at Fairground Branch

    While good customers wait, such as myself, employees spend time chatting and disregarding the customers. As an example just today, the two executives behind the glass were standing laughing and talking for a lengthy period while only two of us were in line. I actually wanted to see one of them, but they were so loud and rowdy I felt no obligation to stay any longer.this has happened before.

    Tellers are distracted. One teller was busy counting money and never looked up at me. Another teller was busy flirting with the UPS guy, including leaving her odorous carry out lunch the little shelf that is available for customers to use to fill out forms. Then she casually opened the security door to let him go inside. They never came out the whole time I was waiting smelling her lunch the entire time. When I finally got to a window and that clerk said, "Oh, you'll have to wait since my customer is wandering around here talking to people." I guess he came for the party.

    On another recent visit, the executive on duty could partly concentrate only concerns as she wastellih everyone in site she was" to finally have gotten a transfer to the Ellicott city office. Quotation marks this hardly engenders confidence to the customer (me).

    Does anybody superviseor manage these folks? I will say that what appeared to be the manager's office was empty but the light was on. My assumption was that he or she was out to lunch. I'm planning to remove my money from this bank because of these recurring foolish issues. I am concerned how the accounting and professional procedures support my investments are being handled in this "party atmosphere."

    Continue reading...
    Thank you for your feedback Is this review helpful?