B+ MyBankTracker Rating

The Columbia Bank

About The Columbia Bank

With assets of more than $2.1 billion, 41 branch offices and 43 ATMs, The Columbia Bank has been a leader in the banking community, helping the people, businesses and the communities that span the central Maryland marketplace counties of Anne Arundel, Baltimore, Baltimore City, Cecil, Frederick, Howard, Montgomery, Prince George’s and Washington, as well as Franklin County in Pennsylvania. We have built a solid reputation for meeting our customers’ needs and going the extra mile to service them well. Ou

The Columbia Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

MyBankTracker
Rating
Poor
Fair
Average
Good
Excellent

Branches
0
ATMs
0

We found bank branches & ATMs within miles of .

View Locations & Hours

Customer Reviews

Most Helpful The Columbia Bank Bank Customer Reviews

  • MN
    Reviewed By Mary n. Apr 5, 2013

    Frustrating

    I signed up to do all my banking online...my first mistake.
    I know my ID and password but for some reason, I am blocked out of my account at least once a month. If it happens on a weekend, there are no customer reps to help and when I finally reached a real person, she was able to tell me that I had put in my correct ID and password but she couldn't help. She put her supervisor on the phone. The supervisor couldn't help. They suggested that I call their automated service when I need my balance. That was the extent of their help. I wanted to transfer funds from my savings to checking so I went to their automated machine after I got off from work. I couldn't do the transfer. Evidently my savings account can't be accessed on the machine. I don't have my savings account # because I can't get online to retrieve It!!! Tonight after my workday, I called the automated service to find out that I am overdrawn and they have charged me their $33 fee. IF I could have transferred my funds last night at their machine, my account would not be overdrawn !!!!! If their online banking worked properly, I could have transferred funds. I have automated deposits that comes in each month and they have never bounced a check but they need better customer service in the online department and they need to improve the customer's online experience. It sucks!!!

    Thank you for your feedback Is this review helpful?
  • D
    Reviewed By Dgates Oct 27, 2015

    Not Professional - Overly Casual Employees at Fairground Branch

    While good customers wait, such as myself, employees spend time chatting and disregarding the customers. As an example just today, the two executives behind the glass were standing laughing and talking for a lengthy period while only two of us were in line. I actually wanted to see one of them, but they were so loud and rowdy I felt no obligation to stay any longer.this has happened before.

    Tellers are distracted. One teller was busy counting money and never looked up at me. Another teller was busy flirting with the UPS guy, including leaving her odorous carry out lunch the little shelf that is available for customers to use to fill out forms. Then she casually opened the security door to let him go inside. They never came out the whole time I was waiting smelling her lunch the entire time. When I finally got to a window and that clerk said, "Oh, you'll have to wait since my customer is wandering around here talking to people." I guess he came for the party.

    On another recent visit, the executive on duty could partly concentrate only concerns as she wastellih everyone in site she was" to finally have gotten a transfer to the Ellicott city office. Quotation marks this hardly engenders confidence to the customer (me).

    Does anybody superviseor manage these folks? I will say that what appeared to be the manager's office was empty but the light was on. My assumption was that he or she was out to lunch. I'm planning to remove my money from this bank because of these recurring foolish issues. I am concerned how the accounting and professional procedures support my investments are being handled in this "party atmosphere."

    Thank you for your feedback Is this review helpful?
  • K
    Reviewed By Kurt+Brewster Apr 15, 2013

    Laughed at me when I reported bank fraud

    I found out Feb 2013 that an unauthorized electronic transfer of over 600 dollars from my business account was made September 2012.

    I reported this with no response for two months. When I followed up on this I was told there was nothing more I could do as it had been over 60 days since the incident occurred.

    I tried to get information where the money went. All I wanted was the bank account or information where the money ultimately went so I could try to recover it.

    I was told that I couldn't get any information about the bank even if it was fraud. When I told Megan at E Claims that I was a small business taking care of 2000 patients and barely keeping afloat financially her response was to laugh.

    I am closing my business account I've had there for 11 years. If I can save ONE business the headaches dealing with Columbia it will make eating this 600 dollar debt with no recourse a little easier.

    Thank you for your feedback Is this review helpful?

  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}}
  • No results matching your search. Please try again.
  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}}
  • No results matching your search. Please try again.
  • Next {{'$' + rate.annual_fee}} N/A {{(rate.intro_apr * 100 | number:2) + '%'}} {{(rate.apr * 100 | number:2) + '% - ' + (rate.highest_apr * 100 | number:2) + '%'}} {{'As low as ' + (rate.apr * 100 | number:2) + '% - Variable'}}
  • No results matching your search. Please try again.
  • Next {{(rate.rate * 100 | number:2) + '%'}} N/A {{rate.points}} N/A {{'$' + rate.fees}}
  • No results matching your search. Please try again.
  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}}
  • No results matching your search. Please try again.

  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A