C+ MyBankTracker Rating

Totalbank

About Totalbank

TotalBank is a leading consumer and commercial bank in South Florida with nearly $2 billion in assets and 14 convenient locations throughout Miami-Dade County. Headquartered in Miami, TotalBank has served the South Florida community for more than 35 years, offering a broad range of domestic and international financial services to corporations, small businesses and individual consumers. The bank offers superior customer service focused on meeting the financial needs of customers while earning their confidenc

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Totalbank Bank Customer Reviews

  • B
    Reviewed By BankersBane Nov 20, 2015

    Humiliating

    I've been doing business with the Palmetto Bay branch of this bank since 1989. Same routine over & over. Last Fri. 11/13, was called to the Mgr.s office to ask me "questions" about my deposits & "what do you spend your money on" (as this odious functionary takes notes). #1. What business is it of the petty Mgr. what his customers spend their money on as long as all state & federal laws are upheld? #2. If you see who my checks come from for many years, why must you call me from the teller line to ask. I was made to feel as if I were up to nefarious doings. I've been asked to remove my baseball cap (I didn't & told the teller I'd take my money out immediately if she didn't follow through with my completely legitimate & routine business transaction, none of the other banks I do business with have ever asked me to do this). Even though I've been doing business with these people for 25 years, whenever there's a new teller, I'm asked to provide more picture ID than my license, causing me no end of anger because I've no other picture ID (airports accept this). Again, I've told them I'll walk out if I didn't receive my business transaction. I only keep this account for sentimental reasons. Am currently seeking a 3rd bank in order to transfer my business dealings away from these these people (person). The tellers are competent, fast & friendly, Esp. Dave & Gigi! Managers' a complete & Total (ly) arrogant dolt!

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  • Type Fee National Average
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