B MyBankTracker Rating

Trustco Bank Locations in Your Area

Trustco Bank has 144 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely has ATM locations.

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Learn more about Trustco Bank

Trustco Bank was established December 1924. That's more than 50 years ago! It holds assets of 4.88 billion US dollars. That makes it a regional bank that most likely covers their local population well. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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Trustco Bank Branches Customer Reviews

(44 Reviews)
1 out of 5 stars
See all 44 customer reviews
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    N
    Reviewed By nali Jul 21, 2017

    Horrible customer service and unknowledgable tellers and astrocious bank manager

    The bank in itself is horrible. Long wait times and most times they do not have any money in the bank for the patrons to take out, especially if it is in large amounts, even $600!
    They hire young inexperienced tellers and managers who do not know what they are talking about, are always texting on their cells in front of patrons and the one in Hudson NY curses like a sailor in front of patrons. The dress code needs to be updated so the females when they bend down their rear end isn't showing. Nor wearing tight enough jeggings that their female bits are clearly outlined.
    It is also atrocious to see how the bank manager KW is acting inappropriately with the male teller. This bank was wonderful when the previous bank manager, Jennifer was there. Everything worked smoothly and it seemed like an appropriate bank, not some teeny bop show with the so-called bank manager all over the male teller.
    Since when can a bank close a patrons joint account without notification or consent? Apparently this bank can and did.
    DO NOT BANK THERE FOLKS. They make horrible mistakes as in putting others money into another's account, closing accounts without notifications or consent, and not to mentions the inappropriateness of the bank manager with the tellers.

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  •  
    F
    Reviewed By fairrah Jul 17, 2017

    Given the runaround after insufficient funds

    We have banked with Trustco for many years now, and we are switching banks now. We happened to not have enough money in our account because of an error in our calculations, however, it has been a complete cluster to recuperate from. We put in enough money to cover all of our transactions ASAP, and they were still blocking payments. Not only that, but the last 6 months they have been freezing our cards and sending us new ones between my husband and I. Sometimes for fraud, sometimes no explination. After the insufficient funds they froze my husbands card (however mine was still working). I got a letter in the mail saying a new card was coming, got the new pin number but never got any card. My card still works. My husband's card was cancelled though and won't work. Oh, and we can only go to the bank where we opened the account to deal with these issues. They can't help us over the phone or at our local branch. Which we didn't know at first because they wouldn't TELL us, until my husband kept going back to the branch since the issue wasn't resolved and there was still a hold on his debit card. This is a HUGE problem if you happen to move too far away from the branch you opened your account at. Do your self a favor and go to a different bank.

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  •  
    E
    Reviewed By Emlanchak Jun 22, 2017

    Trustco bank robbed me!

    Where do I start?

    I've been a loyal customer of trustco bank for 10 years now, along side my father who has been with trustco for 20+.

    I'm 23 years old and a first time home owner. I was setting up my mortgage payement to go through every month automatically. To my dismay their was an issue and it would it would not process online- I had to go in. I didn't have time, so I made my payement in cash. The following month I check my account- and it's negative $700, with 2 separate overdraft fees. Apparently the payement went through online- not to my knowledge. Now I've been at this trustco for years like I stated, they know my family and I personally- I was stunned I didn't get a call (like they used to back in the day- you know.. good customer service).

    This caused a domino effect of a serious headache for nearly 3 weeks. For 3 weeks the manager at trustco froze and unfroze my account, left me on hold for hours, told me to make appointments for the following day bcs they were closing soon, etc. I cried, I pleaded. Every single bill I attempted to pay during this 3 week period bounced back- I would go in to the bank and ask why- they would say it takes time to process and I'll see the money taken out soon. That's when I found out my account had been frozen- only bcs I called corporate. However, they couldn't help me unlock it- only the manager at the branch I opened the accnt w could.. it took me 9 hours to get ahold of her.

    I have paid $80 if overdraft fees, $180 in return payement fees, my credit score has dropped 7 points, and I have lost countless hours of free time with my family spent on the phone trying desperately to clear up this mess.

    I left trustco today, and I am now at CAPCOM.. couldn't be happier.

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