Trustco Bank Locations in Your Area

The bank in itself is horrible. Long wait times and most times they do not have any money in the bank for the patrons to take out, especially if it is in large amounts, even $600!
They hire young inexperienced tellers and managers who do not know what they are talking about, are always texting on their cells in front of patrons and the one in Hudson NY curses like a sailor in front of patrons. The dress code needs to be updated so the females when they bend down their rear end isn't showing. Nor wearing tight enough jeggings that their female bits are clearly outlined.
It is also atrocious to see how the bank manager KW is acting inappropriately with the male teller. This bank was wonderful when the previous bank manager, Jennifer was there. Everything worked smoothly and it seemed like an appropriate bank, not some teeny bop show with the so-called bank manager all over the male teller.
Since when can a bank close a patrons joint account without notification or consent? Apparently this bank can and did.
DO NOT BANK THERE FOLKS. They make horrible mistakes as in putting others money into another's account, closing accounts without notifications or consent, and not to mentions the inappropriateness of the bank manager with the tellers.

We have banked with Trustco for many years now, and we are switching banks now. We happened to not have enough money in our account because of an error in our calculations, however, it has been a complete cluster to recuperate from. We put in enough money to cover all of our transactions ASAP, and they were still blocking payments. Not only that, but the last 6 months they have been freezing our cards and sending us new ones between my husband and I. Sometimes for fraud, sometimes no explination. After the insufficient funds they froze my husbands card (however mine was still working). I got a letter in the mail saying a new card was coming, got the new pin number but never got any card. My card still works. My husband's card was cancelled though and won't work. Oh, and we can only go to the bank where we opened the account to deal with these issues. They can't help us over the phone or at our local branch. Which we didn't know at first because they wouldn't TELL us, until my husband kept going back to the branch since the issue wasn't resolved and there was still a hold on his debit card. This is a HUGE problem if you happen to move too far away from the branch you opened your account at. Do your self a favor and go to a different bank.