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UMB Bank Locations in Your Area

UMB Bank has 129 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely has ATM locations.

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Learn more about UMB Bank

UMB Bank was established August 1902. That's more than 100 years ago! It holds assets of 14.7 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!

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UMB Bank Branches Customer Reviews

(21 Reviews)
2 out of 5 stars
See all 21 customer reviews
  • T
    Reviewed By troylacey Oct 18, 2016

    No assistance for their customers

    Approximately 10 years ago we financed some work on our house and the company used UMB for their financial services. We made monthly payments for many years without receiving a statement. I called a couple years ago requesting a payoff balance and UMB finally decided to send monthly statements. Getting close to being done with the loan and called a few weeks ago to ask a question. They advised me our loan was serviced by a person in KC at the main office. Called the number I was given from customer service and left a very detailed voice mail and a request for a return call. Two weeks passed and no call back. Called customer service again and I was advised the person I was told to call did not handle calls from the public. I asked why the person's name was given to me and why their name was on our statements and they said it was a default, computer generated name and the person on the phone did not know why the name was on my statements. I was told that I would have to contact someone at the branch I used to secure the loan and when I advised the person on the phone no branch was involved, I was told to contact a local branch. I told them I was not sure there were any local branches in my town and they said they found one and they would transfer me to the branch for assistance. I was transferred to the branch and told the manager would need to assist me, but they were busy at the moment and would call me back either that day or the next. Today is two weeks and still waiting for a call back. This has got to be the worst customer service I have received from a bank. I am very glad we did not open an account with them as I would hate to see how poor their service is with new accounts if it is this bad with existing accounts! Would not recommend this bank to anyone!

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  • C
    Reviewed By coloradolove Oct 16, 2016

    Charges on charges on charges on charges...

    After accidentally buying two packs of gum and a taco with a near 0 balance in my checking account (oops), I incurred three $40 overdraft fees without warning. I've never over-drafted before and was even under the impression, based on a conversation with a teller, that I didn't have over-draft protection enabled (so the charges would bounce instead of go through).

    As a college student with my finances tied up and no financial support from my parents, these were pretty devastating. I spoke to someone in admin at my local UMB branch about the charges and asked if they could decrease or drop one of the charges given my situation and my history of good behavior. She said no. Didn't work with me at all, just no.

    Now, less than a year after closing & canceling my UMB account, I got a letter in the mail from UMB informing me that I was being charged $50 for a "custodial account fee" for having an inactive account for more than a year. Again, as a college student, this is a pretty big deal.

    1. I specifically asked the lady helping me cancel my UMB account if there was anything else I needed to do be fully finished with UMB, and she told me no. Was that a lie, or did she just not know how to check? Really?
    2. I cancelled my account 10 months before getting this letter, so they charged me preemptively.
    3. I never got any notification or warnings that I was going to get this fee, just the $50 invoice.

    Ent, my current bank, would never pull this shit. UMB simply doesn't care about their customers.

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  • J
    Reviewed By jmw Mar 7, 2016

    Worst Bank Ever

    I had only dealt with UMB Bank briefly in the past and did not care for there service so did not stay with them long.
    Recently my brother died and had his account there. I took my court letter and death certificate and had the account converted to an estate account, made a deposit to it and they printed me counter checks plus a lot of his old bank statements, as I needed to track IRS deposits. They took about an hour filling out paperwork and keying things into the computer. I signed a signature card. I did not get copies mainly because it was not a new account, just changes.
    I have been making deposits made out in my name as administrator and paying his bills on-line as he left me his on-line banking info. No problem.
    I went in the other day - account changed Sept, I went in March 3rd - to cash a check on the account. Now that I want money out the whole file is missing. No where to be found. They had no signature card for me. Turns out they had no file or paperwork at all. No changes were apparently made in the computer. I kept his account at that bank for specific reasons. I came home to be sure I had no paper copies and went back Sat. The branch I went to now has no Sat lobby hours. So I went to the other branch in town and I thought possibly they sent the file there. They have nothing. So I tried to start over with the changes. She said not the simple need new account because his social security number is still attached to that. OF course, it is. I have the court letter to take it over. She made copies of Letter, Death certificate, and my driver's license and Fed ID I got for estate again. She said she would to talk to legal and call me on Mon. Legal does not open accounts. She would also have a manager call me Mon as well. Around noon after hearing nothing, I went in to just close the account. Took letter and death etc again. Now they decide they cannot accept the court letter because it is more than 90 days old. The Letters are good for several years according to the court. They want a certification from the court that the estate is still open, per their legal dept. OF course it is, they still have his money that I have to collect and distribute. The court does not constantly re-issue letters, never heard of one not being accepted. I called the court and they will for a tiny fee re-issue the letter. So now I have to wait on the mail back and forth to settle. How does a bank just lose all the paperwork and everything keyed into the computer? Totally unacceptable. Also on one of my trips I heard a teller tell a drive through customer she could not find his account. Eventually she did. I sent a complaint through customer service, of course no response to that either. All the most untrained, incompetent people ever. Including their legal dept because the letter is still good and they should know that. It has been quite a year yet. How do I know someone did not take my information home as is using it? I have checked my credit reports and bank accounts. At the moment all ok. Once this is settled Never Ever will I step into a UMB Bank again. IF you know anyone who uses them - tell them to get out fast.

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