UMB Bank Locations in Your Area

I had only dealt with UMB Bank briefly in the past and did not care for there service so did not stay with them long.
Recently my brother died and had his account there. I took my court letter and death certificate and had the account converted to an estate account, made a deposit to it and they printed me counter checks plus a lot of his old bank statements, as I needed to track IRS deposits. They took about an hour filling out paperwork and keying things into the computer. I signed a signature card. I did not get copies mainly because it was not a new account, just changes.
I have been making deposits made out in my name as administrator and paying his bills on-line as he left me his on-line banking info. No problem.
I went in the other day - account changed Sept, I went in March 3rd - to cash a check on the account. Now that I want money out the whole file is missing. No where to be found. They had no signature card for me. Turns out they had no file or paperwork at all. No changes were apparently made in the computer. I kept his account at that bank for specific reasons. I came home to be sure I had no paper copies and went back Sat. The branch I went to now has no Sat lobby hours. So I went to the other branch in town and I thought possibly they sent the file there. They have nothing. So I tried to start over with the changes. She said not the simple need new account because his social security number is still attached to that. OF course, it is. I have the court letter to take it over. She made copies of Letter, Death certificate, and my driver's license and Fed ID I got for estate again. She said she would to talk to legal and call me on Mon. Legal does not open accounts. She would also have a manager call me Mon as well. Around noon after hearing nothing, I went in to just close the account. Took letter and death etc again. Now they decide they cannot accept the court letter because it is more than 90 days old. The Letters are good for several years according to the court. They want a certification from the court that the estate is still open, per their legal dept. OF course it is, they still have his money that I have to collect and distribute. The court does not constantly re-issue letters, never heard of one not being accepted. I called the court and they will for a tiny fee re-issue the letter. So now I have to wait on the mail back and forth to settle. How does a bank just lose all the paperwork and everything keyed into the computer? Totally unacceptable. Also on one of my trips I heard a teller tell a drive through customer she could not find his account. Eventually she did. I sent a complaint through customer service, of course no response to that either. All the most untrained, incompetent people ever. Including their legal dept because the letter is still good and they should know that. It has been quite a year yet. How do I know someone did not take my information home as is using it? I have checked my credit reports and bank accounts. At the moment all ok. Once this is settled Never Ever will I step into a UMB Bank again. IF you know anyone who uses them - tell them to get out fast.

On a sunday night my kids notice we can't get into our account and all our questions have been changed without any notice. I call the tiny number on the back of the card only to find out that I can only talk to a live body monday through saturday during the specific hours. So we are all trying to figure out if we need to go clean out our bank accounts or if someone has done that for us! If you are a criminal make sure you commit your cyber crime after 10 pm on Saturday night through Monday morning. Unreal!