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Was required by my retirement investment company to get a Medallion Signature Guarantee from my local US Bank, to wire transfer retirement funds to my checking account with US Bank in Circleville. Went directly to this bank and sat before the branch manager and she had signed the paperwork and put the banks Medallion Sig. Guarantee on it, as well as made copies of it for their files. I then overnighted that bank paperwork to my investment company as required. A total of 253K was being wired to my account with US Bank, in 3 separate wire transfers from my investment company, and US Bank gave their banks Medallion Sig. Guar. to allow it to be wired into my account with them. One day before the funds hit the account, I had called US Bank, to discuss options to move some of these funds back out of US Bank, once the 3 wired amounts, totaling 253K had arrived to US Bank. I was given nothing but mega questions and argument, when I wanted to then move these funds from US Bank to pay off major bills. They agreed for the 3 wires totaling 253K to come into their bank, but then when I asked to take it out, they refused. They then rejected the wired funds from coming in, that we'd just set up, plus they also canceled my checking account with them and mailed me a bank check for the $1,715, I'd had in my checking acct. with them. When rejecting those wires and sending them back to my investment company, they'd charged $50 per rejected wire for a total of $150. They did NOT tell me they were going to charge me $50 per rejected wire, nor gave me any options to pay this out of my checking acct. with them. They actually took this $150, DIRECTLY from my retirement funds that I was wiring to them! Didn't even cost anywhere near $150 from my investment company to wire the funds TO US Bank initially! US Bank had now changed the balance of my retirement funds that were being rejected and sent back to my investment company. To be in the right, they should NEVER have wasted my time in bringing them my investment paperwork for a Medallion Signature Guarantee, and even allow the initial wires totaling 253K to even come into their bank, only to reject the incoming funds and then deceitfully take $150 out of it, to wire them back. WHAT is wrong with this bank? They wanted my 253K in their bank, then when they found out I was NOT going to be leaving it in their bank, they rejected the wired funds, and deceitfully charged $150 to wire them back AND canceled my checking account to boot! What kind of banking business is this? I would NEVER recommend US Bank to have anything to do with your money. They are all happy when money is coming into their bank, but do NOT want you taking it out, as they believe you are involved in a scam when you want YOUR MONEY. They will refuse your wire transfer of money, IF they know you have plans to withdrawal it. US Bank is very deceitful in their methods and reasons to have done this. They believe they are doing good business and saving their bank customers from scams? US Bank is who is scamming, and everyone needs to be watching out for this, if you ever try to move major money into your checking acct at US Bank. They made $150 bucks off my retirement funds, deceitfully...that's a scam! Cheap, deceitful little town, can't move major money, even though it's legitimately yours to move. I'm so angry and outraged at what they've done with this entire process. IF, I didn't have plans for these investment funds already, I would start litigation with US Bank for their deceptive banking procedures, just for the principle of it all.

Derek "helped" me today when I called about some over draft charges and belittled me. He kept repeating "this is not a bank error" when I tried to speak. He acted as though he needed to win against a woman by talking louder and making me repeat myself as I was emotional about being charged hundreds of dollars due to them "helping" me move funds to savings to save for my baby on the way...another reason I am very emotional right now.
This instead depleted my baby fund by over $300 and Derek keep me on hold for ten minutes while he "checked it out" then repeated his catch phrase "it's not a bank error. Can't help you"
Customer service used to mean something at US Bank and it's sad that a point of contact person can ruin your image of a company because they are so rude when you ask for help.
My husband and I are transferring all of our savings, checking and business account to another local banks so we will never be treated so poorly again.