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U.S. Bank Locations in Your Area

U.S. Bank has 3,137 branches nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has ATM locations, but we are not currently tracking them.

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Learn more about U.S. Bank

U.S. Bank was established July 1863. That's more than 150 years ago! It holds assets of 345 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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U.S. Bank Branches Customer Reviews

(346 Reviews)
2 out of 5 stars
See all 346 customer reviews
  • M
    Reviewed By Monique Nov 16, 2016

    Us Bank Unable to do Mortgage Loans or Refinance in Timely Manner

    I went in for a simple refinance at the end of August and today is November 16th I am still waiting to close. Us Bank uses an affiliate Red Sky Appraisal that contracts out to Spectrum Real Estate Services. I was told over and over it would be done. On October 7th Rachel from US Bank said it should be done by the 15th. I was then told it would be done by November 15th.

    On November 15th I was told, "As of right now the appraisal is not showing as having been received or ready to be reviewed yet. but it was scheduled with the borrowers for 10/27/2016 with an expected completion date of today 11/15/16. I do see that a rush request was sent on 10/31/16 but unfortunately, due to the high volume and the limited number of appraisers, Red Sky is unable to get these done any faster and we are no longer able to request rushes in CO, OR, or WA for the time being. As soon as we receive the appraisal we will get this routed to complete the remaining verifications. "

    Us Bank should let customers know they can not complete refinances or mortgage loans in a timely manner.

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  • A
    Reviewed By Abronzo23 Oct 29, 2016

    Stay Away from Leases through US Bank

    I would like to warn everyone about US Bank and there horrible tactics and customer service. Every time you talk to someone they don't know what's going on. They claim they will make notes in your account yet no one can ever seem to access these. They are attempting to strong arm me out of an additional month on a lease that was turned 4 days before maturity because they never got the fax from the dealer, even though I called and told them where and when the vehicle was being returned the day before it was turned in. For 1 month they never got the fax from the dealer nor me (I tried faxing the paperwork as well because they kept claiming they never got it from the dealer. The dealer finally mailed a copy of the paperwork showing the vehicle was tuned in on 9/6 and they are claiming it was turned in on 9/27, this the additional month payment. I made all 36 payments that were part of my lease and have no issue paying the additional wear and tear charge for mileage and 2 tires. I will not pay for a month I didn't have the vehicle and it was sitting at the dealership waiting on US Bank to inspect it.

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  • H
    Reviewed By horseshoe99 Oct 20, 2016

    Just wanted help fixing auto pay isssue, run around and worse

    Long story short I edited the amount I wanted on auto pay but accidentally had myself paying 2 separate payments. I called them and ended up being on the phone with 4 different people for a total of 44 minutes. I just wanted help with setting up my auto pay so I didn't make the same mistake twice which was due to me not understanding the different options. I explained my problem and more than once was asked if that was all. My response was no I still need help setting it up the auto pay so I don't make the same mistake. It was like they just wanted to give me a quick answer instead of actually helping me with the problem. I got redirected to people who couldn't help and the last guy kept giving me an answer which resulted in me saying "yeah and the last time I did this I ended up paying $130 more than I wanted" so he replied and I repeated myself again. He replied again and I repeated myself again. It happened maybe 4 times. I could not believe it. What is so hard to understand that I wanted a walk through in setting up my auto pay because I screwed up and will make the same mistake again. Before the process was over I was asked by all individuals if that was all I needed even though the process was never done. I couldn't believe how many times I had to repeat myself and in what I needed with the same people. They would say click here and I would say I did now I can't do this or that and they wouldn't respond half the time. I wish Harley Davidson chose a better bank for their Visa Signature card. I have never had this much frustration with any financial institution.

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