B+ MyBankTracker Rating

U.S. Bank Locations in Your Area

U.S. Bank has 3,215 branches nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has ATM locations, but we are not currently tracking them.

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Learn more about U.S. Bank

U.S. Bank was established July 1863. That's more than 150 years ago! It holds assets of 443 billion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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U.S. Bank Branches Customer Reviews

(364 Reviews)
2 out of 5 stars
See all 364 customer reviews ›
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    B
    Reviewed By Bridezilla Jul 24, 2017

    Customer Service

    This branch is hands down one of the worst. The ATM took my debit card and then the machine flashed out of service. I went into the branch and asked if they could get me my debit card.

    I was told "No" by teller Sam Patel. I said how am I supposed to deposit/withdrawal from my account. He said he could "deposit my money". I said that is not the issue- I need my card. I also was concerned about security issues such as the ATM shooting out my debit card to whoever. He told me "there is nothing he can do" and if the service man can get out the the branch today they could calll me to pick up my card or it could be a few days. Sam never apologized nor did he seem to care. He didn't even ask for my phone number to contact me, I had to ask for a pen and paper to write down my number.

    I left and called Cusotmer Sevice and explained the situation and the gentlemen I spoke to stated" that the manager should have been able to get my card since the ATM is attached to the branch" he also said I should call and complain to the manager about how rude Sam Patel was. I have tried calling Walter the branch manager 4 times and each time I call I get a different excuse as to why he CANT talk to me... he is on a call- he is not in - he is on lunch- he is not available..... I Spoke to Fran and Janet and Janet assured me that Walter is not avoiding me, if anyone wants Walters number his number is 847-227-1856.... Walter finally called me about 30 minutes before the bank closed and he said that the technician was called but he has no time frame as to when I would be able to get my card. I really didn't have to much else to say to Walter at this point. I do not appreciate being lied to nor treated like I am stupid.

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    H
    Reviewed By Hatcat Jul 20, 2017

    Fees are frustrating

    I received a master card from my grandfather when I was thirteen. I am fifteen now and very frugal when it comes to spending money. I will only buy something that I truly want. Recently I tried to make a perchase using my gift card and realized that the U.S. Bank had deducted twenty dollars off my card due to inactivity for twelve months or more. It is too bad that I did not notice the warning they put on the back. This frustrated me very much. My mom and dad tought me to save money it is disappointing that I got punished for doing so? In the future I hope for a fairer banking system and my twenty dollars back!

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    I
    Reviewed By incredible Jul 19, 2017

    Rude

    My siblings and I were going to switch to this bank for my mother so that we can transfer funds for her, well today 7/19/17 @ 12:48 PM ,this branch help make my decision today, when I walked in I was not greeted, while I waited in line I was not greeted, where as while I was being waited on the man behind me in line was greeted than told we will be right with you sir, hmm. Maybe I should not base my opinion on one rude person but people need to know , etiquette in customer service is needed , by the way I am of another race. The one star is for the polite cashier that did wait on me.
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