Umpqua Bank Locations in Your Area

Umpqua Bank: A Bank or a Circus of Gimmickry and Free Coffee

.. For the average person a bank is simply a place to cash or deposit a check .

And if thats all you need, then Umpqua Bank is about as good as the next guy.

Whereas today ,in the highly competitive world of retail banking , and where banks continue to expand their reach by offering more in the way of concierge services ,it may be wise to think a little bit about the way Umpqua Bank[ the worlds greatest bank] does business.

Banks are very opaque businesses and theres little one can do to really open them up to public scrutiny. Fortunately Umpqua is a regional bank and by all estimates is not too big to fail

Many times ,its the small things which can reveal the most about any business. What one sees on entering Umpqua can tell a good deal . For the average person , theres little about this bank not to like. What you immediately see in the open spaces of the lobby area is the coffee pot and the aroma of gourmet style java. And if youre lucky ,you may get a free desert to go with it. . And if that were not enough, you may well glance at a well-appointed sitting area to peruse a newspaper or two or even take in the latest from CNN ,whatever. ..

These glaring in your face amenities for your enjoyment , are ,for the most part ,reason enough to be wary. Clearly these are signs of something going on behind the scenes. Clearly these should be red flags for all who have eyes to see. ..

With all the comforts of a home away from home ,the question is ;do these folks ever get complaints from the public or can they do no wrong? .. If one simply allows the eye to wander ,a conspicuously fastened white phone can be seen hanging from a side panel.

What is that all about ,you may ask.. The truth is, despite the worlds greatest bank superlative , folks do run into some big problems over at the depositors paradise.

And the phone hanging on the wall is by design, meant to convey the idea that your complaint will be handled quickly and efficiently and to your satisfaction, at the highest level; none other than the bank president himself.!! What a bunch of horse pucky!

Its all another in a long list of gimmicks these jokers at Umpqua top management have come up with to calm your fears and to trust them with your hard-earned money.

But in all fairness, one of the best ways to learn more about Umpqua Bank is by getting acquainted with their employees ;both currently working ,as well as some of their former low wage stooges.

Easy-Going

Universal Associate III (Current Employee) Corte Madera, CA December 6, 2017

Great group of people to work with, staff always friendly and helpful. But some managers were under qualified and lower level associates had to do management tasks without proper compensation.

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very stressful work environment, people cussed on daily basis, or just got up and walked out of room at times.

Wire Transfer Specialist (Former Employee) Portland, OR 97201 March 31, 2018

do not recommend the wire transfer department of the bank, very easy for things to get overlooked. very stressful work environment, people cussed on daily basis, or just got up and walked out of room at times. I personally have witnessed everything described here and a whole lot more than cussing!

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Horrible place

Universal Associate II (Former Employee) Bandon, OR February 23, 2018

Since day one I worked there the management sucked, went through 3 managers while I was there and they pulled some type of favoritism towards certain employees, and those employees werent even the hardest workers. No team players which made it hard everyday to be there and then all the gossiping and backstabbing wa

I'm very familiar with this Umpqua "'Store" in Phoenix OR. and the folks that work there ; and the only way to describe the service the bank staff delivers is poor and shoddy. It's not unusual to walk through the front doors and see the 4-5 staff members lined up against the wall or staring out into space ;doing an excellent job of goldbricking. As a very small shareholder ,all this is very disconcerting. .. Now ,I know that job security is a major feature of bank employment but a publicly trade bank has a duty to its shareholders as well.
Now, when these folks do get busy ,they are so slow that a long line immediately forms and given the ages of their clients ,grumbling begins at the knees . .. But to make things worse , a few of these bank specialists can get down right loud and rude for no real reason.
I wonder if some of these gals working there were raised in a barn..!!!

Especially sad was when I happened to see an elderly gentleman trying to transfer cash out of his IRA and into his checking so he could get it ;and watching the close to retirement age teller unable to make the transfer. After waiting about 20 minutes ,there she was staring at her comp. screen and trying to read the instructions on how to execute ,only to continue staring and finally initiated a few phone calls ,but to no avail. 20 minutes became 40 minutes and still the old guy was standing scratching his head telling her ,it was an easy procedure since he had it done before by other tellers.
She told him to quit bugging her. 40 minutes easily became 60 minutes and to make a long story short ,the old guy blew it and told her off. Thankfully she retired from the bank a few months later.

This is not unusual when dealing with UMPQUA.. too bad ,so sad.. And what about management you ask.. oh ,what management????