Umpqua Bank Locations in Your Area
Umpqua Bank has 257 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely uses an ATM network, but we are not aware of it.
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Learn more about Umpqua Bank
Umpqua Bank was established November 1953. That's more than 50 years ago! It holds assets of 29.4 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 2%. Lower is better!
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Latest Customer Reviews
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Reviewed By Severe1 Feb 7, 2020
Worst Bank ever !
Intestingly enough , my username and password worked !!!! Amazing !!!!
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Reviewed By Lashthis Jan 30, 2019
The world's worst bank!!
Wow, unbelievable......I never would have expected this from Umpqua Bank I can't believe that they really have gotten away with the situation I'm in for this long because I'm sure that I'm not the only one that they have bamboozled!!
After working hard all week and having my paycheck go direct deposit to Umpqua and for their account wizard to indirectly steal my money is ruthlessly unfathomable.
But overall I did learn something from this Financial nightmare and that is..........
All you got to do is change the date change the date to win the account will go to the negative and Wallah you got a $35 or maybe more just depends on whatever decision they make, NSF fee ......... Free money.
So when I opened up the account 2 years ago I thought oh overdraft protection how perfect oh yeah I could have no problem after the second week they had charged me over $200 for a $35 transaction oh yeah.....
Okay so we're going to do away with overdraft protection and when my account goes to zero that means there's no more money in the bank no more you can't pay anybody no more money right zero means zero.....
Haha not!!
When your account goes to zero that's when NSF fee kicks in they just don't pay the dinner they put the money back in your account that wasn't there in the first place and then they charge you $35 NSF fee.....
Wow Financial Wizardry and then when you catch him when you catch him in the act and mentioned it to him the responses oh yeah that's just the way we do it.........
Alrighty then I'm glad I've only spent two and a half years there I mean I'm I'm not real quick and I thought I'd you know maybe it was my mistake but no wasn't my mistake they were doing it on purpose anyway we'll see how it works out I'm sure it will.......lol
So needless to say the Stars up there that you used to rate them with there is not one of them with a negative they're all I guess positive so how can I rate them if you got nothing positive to say I can't give him a one on a positive side so I'm going to make it one star but keep in mind in front of that star there's that negative there's a minus signIs this review helpful? -
Reviewed By lazarilloelciego Aug 7, 2018
Umpqua a bank of Pure gimmickry
Umpqua Bank: A Bank or a Circus of Gimmickry and Free Coffee
.. For the average person a bank is simply a place to cash or deposit a check .
And if thats all you need, then Umpqua Bank is about as good as the next guy.
Whereas today ,in the highly competitive world of retail banking , and where banks continue to expand their reach by offering more in the way of concierge services ,it may be wise to think a little bit about the way Umpqua Bank[ the worlds greatest bank] does business.
Banks are very opaque businesses and theres little one can do to really open them up to public scrutiny. Fortunately Umpqua is a regional bank and by all estimates is not too big to fail
Many times ,its the small things which can reveal the most about any business. What one sees on entering Umpqua can tell a good deal . For the average person , theres little about this bank not to like. What you immediately see in the open spaces of the lobby area is the coffee pot and the aroma of gourmet style java. And if youre lucky ,you may get a free desert to go with it. . And if that were not enough, you may well glance at a well-appointed sitting area to peruse a newspaper or two or even take in the latest from CNN ,whatever. ..
These glaring in your face amenities for your enjoyment , are ,for the most part ,reason enough to be wary. Clearly these are signs of something going on behind the scenes. Clearly these should be red flags for all who have eyes to see. ..
With all the comforts of a home away from home ,the question is ;do these folks ever get complaints from the public or can they do no wrong? .. If one simply allows the eye to wander ,a conspicuously fastened white phone can be seen hanging from a side panel.
What is that all about ,you may ask.. The truth is, despite the worlds greatest bank superlative , folks do run into some big problems over at the depositors paradise.
And the phone hanging on the wall is by design, meant to convey the idea that your complaint will be handled quickly and efficiently and to your satisfaction, at the highest level; none other than the bank president himself.!! What a bunch of horse pucky!
Its all another in a long list of gimmicks these jokers at Umpqua top management have come up with to calm your fears and to trust them with your hard-earned money.
But in all fairness, one of the best ways to learn more about Umpqua Bank is by getting acquainted with their employees ;both currently working ,as well as some of their former low wage stooges.
Easy-Going
Universal Associate III (Current Employee) Corte Madera, CA December 6, 2017
Great group of people to work with, staff always friendly and helpful. But some managers were under qualified and lower level associates had to do management tasks without proper compensation.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
very stressful work environment, people cussed on daily basis, or just got up and walked out of room at times.
Wire Transfer Specialist (Former Employee) Portland, OR 97201 March 31, 2018
do not recommend the wire transfer department of the bank, very easy for things to get overlooked. very stressful work environment, people cussed on daily basis, or just got up and walked out of room at times. I personally have witnessed everything described here and a whole lot more than cussing!
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible place
Universal Associate II (Former Employee) Bandon, OR February 23, 2018
Since day one I worked there the management sucked, went through 3 managers while I was there and they pulled some type of favoritism towards certain employees, and those employees werent even the hardest workers. No team players which made it hard everyday to be there and then all the gossiping and backstabbing wa
Is this review helpful?
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Reviewed By lazarilloelciego Aug 7, 2018
Umpqua a bank of Pure gimmickry
Umpqua Bank: A Bank or a Circus of Gimmickry and Free Coffee
.. For the average person a bank is simply a place to cash or deposit a check .
And if thats all you need, then Umpqua Bank is about as good as the next guy.
Whereas today ,in the highly competitive world of retail banking , and where banks continue to expand their reach by offering more in the way of concierge services ,it may be wise to think a little bit about the way Umpqua Bank[ the worlds greatest bank] does business.
Banks are very opaque businesses and theres little one can do to really open them up to public scrutiny. Fortunately Umpqua is a regional bank and by all estimates is not too big to fail
Many times ,its the small things which can reveal the most about any business. What one sees on entering Umpqua can tell a good deal . For the average person , theres little about this bank not to like. What you immediately see in the open spaces of the lobby area is the coffee pot and the aroma of gourmet style java. And if youre lucky ,you may get a free desert to go with it. . And if that were not enough, you may well glance at a well-appointed sitting area to peruse a newspaper or two or even take in the latest from CNN ,whatever. ..
These glaring in your face amenities for your enjoyment , are ,for the most part ,reason enough to be wary. Clearly these are signs of something going on behind the scenes. Clearly these should be red flags for all who have eyes to see. ..
With all the comforts of a home away from home ,the question is ;do these folks ever get complaints from the public or can they do no wrong? .. If one simply allows the eye to wander ,a conspicuously fastened white phone can be seen hanging from a side panel.
What is that all about ,you may ask.. The truth is, despite the worlds greatest bank superlative , folks do run into some big problems over at the depositors paradise.
And the phone hanging on the wall is by design, meant to convey the idea that your complaint will be handled quickly and efficiently and to your satisfaction, at the highest level; none other than the bank president himself.!! What a bunch of horse pucky!
Its all another in a long list of gimmicks these jokers at Umpqua top management have come up with to calm your fears and to trust them with your hard-earned money.
But in all fairness, one of the best ways to learn more about Umpqua Bank is by getting acquainted with their employees ;both currently working ,as well as some of their former low wage stooges.
Easy-Going
Universal Associate III (Current Employee) Corte Madera, CA December 6, 2017
Great group of people to work with, staff always friendly and helpful. But some managers were under qualified and lower level associates had to do management tasks without proper compensation.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
very stressful work environment, people cussed on daily basis, or just got up and walked out of room at times.
Wire Transfer Specialist (Former Employee) Portland, OR 97201 March 31, 2018
do not recommend the wire transfer department of the bank, very easy for things to get overlooked. very stressful work environment, people cussed on daily basis, or just got up and walked out of room at times. I personally have witnessed everything described here and a whole lot more than cussing!
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible place
Universal Associate II (Former Employee) Bandon, OR February 23, 2018
Since day one I worked there the management sucked, went through 3 managers while I was there and they pulled some type of favoritism towards certain employees, and those employees werent even the hardest workers. No team players which made it hard everyday to be there and then all the gossiping and backstabbing wa
Is this review helpful? -
Reviewed By simeconsta Nov 17, 2017
This 'store' treats its customers with rudeness and long lines.
I'm very familiar with this Umpqua "'Store" in Phoenix OR. and the folks that work there ; and the only way to describe the service the bank staff delivers is poor and shoddy. It's not unusual to walk through the front doors and see the 4-5 staff members lined up against the wall or staring out into space ;doing an excellent job of goldbricking. As a very small shareholder ,all this is very disconcerting. .. Now ,I know that job security is a major feature of bank employment but a publicly trade bank has a duty to its shareholders as well.
Now, when these folks do get busy ,they are so slow that a long line immediately forms and given the ages of their clients ,grumbling begins at the knees . .. But to make things worse , a few of these bank specialists can get down right loud and rude for no real reason.
I wonder if some of these gals working there were raised in a barn..!!!Especially sad was when I happened to see an elderly gentleman trying to transfer cash out of his IRA and into his checking so he could get it ;and watching the close to retirement age teller unable to make the transfer. After waiting about 20 minutes ,there she was staring at her comp. screen and trying to read the instructions on how to execute ,only to continue staring and finally initiated a few phone calls ,but to no avail. 20 minutes became 40 minutes and still the old guy was standing scratching his head telling her ,it was an easy procedure since he had it done before by other tellers.
She told him to quit bugging her. 40 minutes easily became 60 minutes and to make a long story short ,the old guy blew it and told her off. Thankfully she retired from the bank a few months later.This is not unusual when dealing with UMPQUA.. too bad ,so sad.. And what about management you ask.. oh ,what management????
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Reviewed By Timp Feb 18, 2017
Apathetic Staff, Horrible Customer Service, Lack of Banking Features
I have been eying Umpqua as my Chase replacement for some time now. I have dropped in the location downtown and had great experiences talking to the staff about banking options. That all is good.
BUT, I just actually opened an account at the 61515 S Highway 97 location and had the worst banking experience of my like. I don't know about other staff, but my experience was with Mila Gabler...and it wasn't just her lack of passion for customer service that was the issue. In general I felt like she simply was not listening and not interested in answering my questions. Specifically
-she did not know the services offered well enough to answer questions
-she seemed more interested in rushing us out of the branch by the 1pm closing time than servicing our needs.
-she tried to take shortcuts on our account by only signing my wife up fior online banking and she had the audacity to suggest I come back and set mine up at another time
-she could not answer why the bank was requiring my occupation to open a checking account. She could not tell me if it was an Umpqua requirement or a federal requirement, and she wasn't interested in finding out. She simply kept saying "I dont know, its a pulldown so I just need to fill it out.
-she told me I was suspicious because I was asking questions around why the bank required my occupation to open a simple checking account.
-She then selected an occupation without our permission or okay, simply to try and move the process along faster
-She was irritated when I had question on the account form I was about to sign, and showed serious apathy in answering questions
-then after all that, she implied to my wife that I was difficult and she was sorry for herTop notch service companies do not employ apathetic customer folks in a customer facing role. I'd recommend managers and staff drop into any Chase bank if you would like to see outstanding customer services.
I would love to talk to you more about this experience if you are interested and you can call me at any time.
Tim Pfiffner
503-528-6333Is this review helpful?
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Reviewed By Monk Oct 13, 2016
Bounce Guard Bull $hit
In 2010 the Fed Reserve made a LAW against automatically "providing" overdraft protection that lets ATM/POS charges to go thru and incure a fee (usually $35 per). Umpqua calls their service "Bounce Guard" and, magical, you are signed up for it even if you don't want it. I opened a savings account to act expressly as OD protection for my business checking. This week, almost 5 years later, I get hit w 4 OD charges. No one, anywhere in the system seems to have the authority to help or remove these charges. And no one seems to know how I didn't get my accounts properly linked. I will be closing my account tomorrow (after over a week) of getting the complete run around from everyone at Umpqua bank!
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Reviewed By customer2 Feb 12, 2015
Extremely Rude
I made the mistake of trying to open an account with this bank. The representative clearly wanted to get rid of me and suggested that I go someplace else, which was a surprise since I was talking about making a large savings deposit. Normally a bank is happy to get a new savings customer. Goodby Umpqua!
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Reviewed By kayak99 Jul 31, 2014
Umpqua Bank Sucks
On April 15 I left for a 2 month trip to Europe; prior to that I was informed by mail and e-mail that Umpqua would be acquiring many Sterling branches, with Banner Bank acquiring the others. The documents stated that this change would take place in late June.
6/15 I return from Europe
6/22 I check my bank accounts online; both savings & checking show zero. I call the 800 number and am told my accounts are with Banner Bank (incorrectly) and that I should contact my branch
Monday. 6/23: visit Tillamook branch of Umpqua. Spend 3 hours there with Bing (Sylvia) Plasker who I've know since opening my accounts in 2003. Her records indicate no change in my accounts, and that they should NOT have been transferred to Banner. I call the "President" on your lobby phone and discuss the situation. I was told by Banner that I would need to have new account numbers since they could not be transferred a second time. That is ridiculous; I would have had to change all my direct deposits and payments. The "solution" was to re-instate my precious account numbers with Umpqua.
Now I have 2 checking and 2 savings accounts with Umpqua (only two of which have money). I received three (3) debit cards from Umpqua (one of which worked) and one from Banner (which I did not try).
6/24 I begin transferring all my accounts to TLC (Tillamook Federal Credit Union), a stellar operation. During this time period I have TWO ACCOUNTS WITH THE SAME NUMBER - one at Umpqua and one at Banner. The auto pays and checks I did wri
Is this review helpful?
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Reviewed By oeg9qu Jan 27, 2017
Umpqua SUCKS
These idiots bought out my mortgage and it's been a huge pain in the ass. They constantly ask for proof of insurance for my personal condo policy and our master HOA policy. I've never had a lender do this as frequently as Umpqua. At this point I'm going to either refinance or pay it off as soon as possible just so I don't have to deal with these clowns.
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Reviewed By chris974 Aug 20, 2016
Terrible experience
It is 2016 and yet their online tools simply do not work, even to make a simple mortgage payment. I tried contacting the customer service several times but they are no help. I got the generic "Sometimes it takes a few days for the website to start working and allow payment" response. It's been weeks and it still does not work.
We also started receiving a lot of mortgage related spam mail since we opened our account, for various third party companies :/
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Reviewed By fst442 May 31, 2016
Umpqua, unfair mortgage practices
This review is for Umpqua's mortgage department located at 8121 W Grandridge in Kennewick. I called Umpqua to see what my refinancing options were, after receiving a few options, I chose the loan I wanted. We own a 4 bedroom 2 bath, 1/2 of the living quarters are located in the 768 sq ft basement. We've recently remodeled our basement and are about 85% complete, we need doors and molding. The appraiser made his assessment on a 2 bedroom 1 bath at 768 sq ft because the basement wasn't "complete".
Based on our loan officer's advice, we appealed the appraiser's assessment and the decision was upheld. Umpqua did not insist on a Freddie Mae form 442 be completed with our appeal(we learned about this form later) stating the home's worth after the basement is completed.
During this fiasco with the appraiser, Umpqua's underwriting department wanted a copy of my husband's Dissolution of Marriage. He provided it, the underwriting department told him that wasn't the right form. Umpqua even requested a copy of the Dissolution of Marriage from the county of his divorce and were provided the exact same thing my husband provided them. Still, they insisted there should be more. There isn't and after haggling back and forth, the underwriter's moved our loan forward.
At this time we were so defeated and didn't want to start the loan all over again, we finished our refinancing with Umpqua only to save $100.00 a month. We couldn't even get the mortgage insurance taken off because of the bad appraisal. Umpqua told us that they'd reimburse us for the inspection fee, which they did but added that reimbursement to our closing costs.
I'm disappointed that a local bank would carry out these practices and continue to wonder why I'm paying taxes on a 4 bed 2 bath when the appraiser states we have a 2 bed 1 bath.Is this review helpful?
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Reviewed By silverguy Apr 1, 2018
Worst Bank Ever!
BBB rating of D- is not justified.
These people don't deserve any grade above F.
Zero stars.
No common sense at all when making decisions.
Don't be gullible like me and give them your credit card when you are making a loan application.
The bank was going to make a construction loan so I could add 1,100 square feet to my family home.
The bank waited until I was 2 months into the loan process with them, and thousands of dollars spent in out of pocket costs, before ordering an appraisal on the property (using my credit card). The loan broker who sent me to UMPQUA didn't think there would be any problem with the appraisal. The bank didn't disagree.
When the appraisal came back less than expected, the bank casually said I needed to come up with an extra $160,000 to close the loan (no typo, no joke), at a higher interest rate than quoted, but they might be willing to work with me if I moved my retirement account over to them (I wouldn't let my kids put their lemonade stand money in this bank).
Hard to tell whether they're criminals or just idiots, but don't waste your time trying to figure it out.
Go to your local loan shark first.
At least you'll be fleeced up front.Is this review helpful? -
Reviewed By fedupwithbanks Jul 14, 2017
Worst Bank I've ever dealt with
I would give this bank zero stars if that were possible. I was originally a Sterling Bank customer (which was great). I recently made a deposit in the ATM before the bank opened on a business day 7/12 (in the branch of my hometown). However the deposit will be held until the 20th, which has put my account into an overdrawn state, even though I deposited enough money to cover the charges. I contacted the branch location that I originally opened the account, and was told that they wouldn't reverse the over drawn pending charges, even though my actual balance is not in the negative, and they wouldn't release the funds of my deposit.
It's all a money making scheme so that the stockholders profit!!! I recommend closing your accounts and going to a credit union.
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Reviewed By Takenbyumpqua Nov 29, 2016
Surprise overcharging on auto loan
I have been paying extra every month on my auto loan for a year. When I got the loan I was told it was fine to pay off early. Now I realize they weren't taking the extra off of the principle. They were just letting it accrue in their pocket and still charging me full interest. To fix it they want me to give them access to my account at my credit union instead of using auto pay at my credit union. I wish I had looked for an alternate source for this loan. My sacrifice for a year was going into their pocket. No effect whatever.
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Reviewed By Johnyamas Dec 7, 2015
Do not use this bank if you plan on traveling
I am traveling out of the country.
I called to let them know. When I try to log in on line they want a code from a phone where I am not at.
If I call when they are open I am calling long distance. I wait forever. They say if I want a callback to press star key. That does not give enough space for the phone number where I am. So I lose my place in line after 11 minutes and have to start overIs this review helpful? -
Reviewed By kayak99 Jul 31, 2014
Umpqua Bank Sucks
On April 15 I left for a 2 month trip to Europe; prior to that I was informed by mail and e-mail that Umpqua would be acquiring many Sterling branches, with Banner Bank acquiring the others. The documents stated that this change would take place in late June.
6/15 I return from Europe
6/22 I check my bank accounts online; both savings & checking show zero. I call the 800 number and am told my accounts are with Banner Bank (incorrectly) and that I should contact my branch
Monday. 6/23: visit Tillamook branch of Umpqua. Spend 3 hours there with Bing (Sylvia) Plasker who I've know since opening my accounts in 2003. Her records indicate no change in my accounts, and that they should NOT have been transferred to Banner. I call the "President" on your lobby phone and discuss the situation. I was told by Banner that I would need to have new account numbers since they could not be transferred a second time. That is ridiculous; I would have had to change all my direct deposits and payments. The "solution" was to re-instate my precious account numbers with Umpqua.
Now I have 2 checking and 2 savings accounts with Umpqua (only two of which have money). I received three (3) debit cards from Umpqua (one of which worked) and one from Banner (which I did not try).
6/24 I begin transferring all my accounts to TLC (Tillamook Federal Credit Union), a stellar operation. During this time period I have TWO ACCOUNTS WITH THE SAME NUMBER - one at Umpqua and one at Banner. The auto pays and checks I did wri
Is this review helpful? -
Reviewed By JAllen Oct 28, 2013
Highway Robbery!
Umpqua touts themselves as "The World's Greatest Bank" Beware! The charge ridiculous fees and change your account on you with no notice.
Due to a move and switch accounts over to another bank, I had a debitor charge to my Umpqua Bank account, when they shouldn't have as they were given an updated account to charge to, and my Umpqua account went into overdraft. Though, I never signed up for overdraft, specifically requesting it to be removed when I signed up. Oh yeah, when I signed up, it was a free monthly account, which they started charging $6 a month for recently without even sending me a letter.
So when the overdraft occurred, they charged a $35 fee. Ok, fair enough, I'll pay it and the amount when I get my next paycheck in two weeks because I'm broke until then. Nope not good enough, they charged $7 per day additional overdraft fees on top of the original $35 fee. So in under two weeks that original amount owed just doubled itself!
Can you say highway robbery? I'm seeking an attorney. They have to be others that are being robbed by this bank.
Stay away from Umpqua Bank the "World's Most Greediest Bank".
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