Umpqua Bank Locations in Your Area

Been dealing with Umpqua Bank for about five years now with the organization I work for. Their customer service is sub par to say the least. Long wait times on the phone, as well as total lack of follow through on their end, have been some of my negative experiences with them over the years. Even when you do get a customer service agent to help you, it takes eons to do a simple task such as place a stop payment. And even then, they totally botch it, thus resulting in more frustration.

My experience with Banner Bank has been much more pleasant, with competent staff to meet our needs, with a much more user-friendly on-line banking system. I'm happy to say that we'll soon be moving all of the company's money over there, and working with Banner exclusively! I wouldn't recommend Umpqua Bank to anybody, and they are not worthy of the 1 star I gave them. Apparently zero stars is not an option....

I have been eying Umpqua as my Chase replacement for some time now. I have dropped in the location downtown and had great experiences talking to the staff about banking options. That all is good.

BUT, I just actually opened an account at the 61515 S Highway 97 location and had the worst banking experience of my like. I don't know about other staff, but my experience was with Mila Gabler...and it wasn't just her lack of passion for customer service that was the issue. In general I felt like she simply was not listening and not interested in answering my questions. Specifically

-she did not know the services offered well enough to answer questions
-she seemed more interested in rushing us out of the branch by the 1pm closing time than servicing our needs.
-she tried to take shortcuts on our account by only signing my wife up fior online banking and she had the audacity to suggest I come back and set mine up at another time
-she could not answer why the bank was requiring my occupation to open a checking account. She could not tell me if it was an Umpqua requirement or a federal requirement, and she wasn't interested in finding out. She simply kept saying "I dont know, its a pulldown so I just need to fill it out.
-she told me I was suspicious because I was asking questions around why the bank required my occupation to open a simple checking account.
-She then selected an occupation without our permission or okay, simply to try and move the process along faster
-She was irritated when I had question on the account form I was about to sign, and showed serious apathy in answering questions
-then after all that, she implied to my wife that I was difficult and she was sorry for her

Top notch service companies do not employ apathetic customer folks in a customer facing role. I'd recommend managers and staff drop into any Chase bank if you would like to see outstanding customer services.

I would love to talk to you more about this experience if you are interested and you can call me at any time.

Tim Pfiffner
503-528-6333