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Umpqua Bank Locations in Your Area

Umpqua Bank has 196 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely has ATM locations.

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Learn more about Umpqua Bank

Umpqua Bank was established November 1953. That's more than 50 years ago! It holds assets of 11.8 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 3%. Lower is better!

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Umpqua Bank Branches Customer Reviews

(45 Reviews)
1 out of 5 stars
See all 45 customer reviews
  • T
    Reviewed By Takenbyumpqua Nov 29, 2016

    Surprise overcharging on auto loan

    I have been paying extra every month on my auto loan for a year. When I got the loan I was told it was fine to pay off early. Now I realize they weren't taking the extra off of the principle. They were just letting it accrue in their pocket and still charging me full interest. To fix it they want me to give them access to my account at my credit union instead of using auto pay at my credit union. I wish I had looked for an alternate source for this loan. My sacrifice for a year was going into their pocket. No effect whatever.

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  • P
    Reviewed By pinecone Oct 31, 2016

    Ridiculous online experience of any bank

    I have tried over the past several years to like Umpqua Bank-- I love the branding, the bankers in the Portland branches are super nice and awesome-- but, the freakin' website is an absolute nightmare. Quite often, you cannot log in around 11 PM PST to the website, and then if you are able to get on, loan accounts will be missing. Statements are duplicative, my debit card was closed for NO reason (I called customer service and they said I had requested it... um nooooo.... "oh we didn't call you?" Uh, NOOOOOO). Absurd. I wanted to like this bank but when podunk no-name credit unions have more robust and reliable online banking platforms than Umpqua it makes you wonder. Whoever is in charge of their digital banking experience for consumers needs to be fired and replaced immediately.

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  • M
    Reviewed By Monk Oct 13, 2016

    Bounce Guard Bull $hit

    In 2010 the Fed Reserve made a LAW against automatically "providing" overdraft protection that lets ATM/POS charges to go thru and incure a fee (usually $35 per). Umpqua calls their service "Bounce Guard" and, magical, you are signed up for it even if you don't want it. I opened a savings account to act expressly as OD protection for my business checking. This week, almost 5 years later, I get hit w 4 OD charges. No one, anywhere in the system seems to have the authority to help or remove these charges. And no one seems to know how I didn't get my accounts properly linked. I will be closing my account tomorrow (after over a week) of getting the complete run around from everyone at Umpqua bank!

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