Union Bank Locations in Your Area

Absolutely worst customer service of any bank around. They have very poor comunication skills and no one really knows their own policy. As much as i dislike b of a. They are a much better ran bank.

Union Bank is very serviceable when establishing the account but fail to point out all of their delays and fees. don't expect to be able to cash checks quickly even when they are from long standing reputable companies until you've been with them for a couple months they use that as an excuse to freeze your funds and use it as they want! Also, their claims office is the most unprofessional and dishonest I have ever encountered!! Their website does not offer many services online and you are forced to work over the phone so you can't keep a record of what was said/done. The double talk and patronizing on behalf of the staff is done with such confidence that it is obvious it is taught and encouraged, not just tolerated or a rogue staff. the vendor made a mistake on their end, charged my account, provided written documentation and asked to be called to verify the for the claims department that the charge should be reversed by bank because the computing error on their end did not allow them to reverse it on their end and yet it took the claims department nearly a month and a half to reverse the charge and only after multiple calls, hours of my wasted time, many false promises from them and lies on their part that they would put me through to a manager to speak with. It was ridiculous. Alisa then said..."I said I was looking for a manager, but I couldn't find one so I spoke to the team about it." she had me one the phone for half an hour waiting for the manager to pick up knowing only to come back to say there wasn't a manager there today! They also processed a claim on the wrong transaction. I made a claim and they picked up the wrong transaction and contacted the wrong vendor and told them I was refuting that purchase. They never apologized for picking up the wrong claim, for contacting the wrong vendor, for delaying my claim, etc. is like the three stooges over there, but worse because these people are dishonest. I provide proof in writing from the vendor that the item I ordered was not received and they choose to believe the vendor's documentation that they informed me they have only 20 minutes after they had informed me that they did not have a response from the vendor yet and had to wait two weeks for a response. the list goes on....I insisted on speaking to a manager and on getting copies of all the documentation regarding the two claims they botched and turned into three claims. they promised that would happen they same day. Of course, it didn't. Don't bother banking with Union Bank. Go to another bank with more ATMs , more branches and better customer service which is almost any other bank because they have set the bar so low!