Union Bank Locations in Your Area

I started out with Frontier Bank 10 years ago, then it got bought out by Union Bank. Honestly never had a major issue until 2016; they treated me right, $ got deposited in a day or less, etc. Now though, with their new "rules", I feel like I am getting slowly screwed. I had 4 business accounts & 1 personal account. In Jan 2016, they started charging me $12 per account. When I complained to the branch manager, she 'fixed' it, so it was only $12 for all my business accounts & $12 for the personal. So for a few months I stayed within the guidelines & no charges. Then in May, the bank must have decided to screw me again, and we went back to $12/account/month. So I closed 3 accounts and moved most of my banking to a much better CU.

Yesterday I went to drop $ into my account, like I always do. It was before their afternoon 'cutoff' point. The check was drawn on another Union Bank account and was (supposedly) deposited directly into my account that day. A day later, Saturday, not a penny in the account. The business bank customer service says they put a hold on the check for 3 days (Wednesday) because it exceeded my monthly deposit limit. WTF? Never had a problem with money not being there the next day....NEVER!!!!! It didn't matter if it was the day before a holiday, or not. I always had the $$$$$$. Even when I was with Bank of America, they never put that long of a hold on my check. Oh and the client had more than enough $ to cover my check.

I was planning on keeping 1 account open just to keep my safety deposit box (I have a cool number), but to heck with that! They have lost a good business customer. Never again will they get my $.

Terrible recent experience with this Union Bank branch. My father-in-law just passed away a few months ago. After going through a long and drawn out experience of trying to prove to them that he had actually passed, my mother-in-law ordered new checks so his name wouldn't be on them anymore.

The new checks arrived this week - but both of their names were still on them! She went to the bank today to work it out with them, and she comes home sobbing because it was such a painful experience for her to have to argue with the employees about her dead husband...having to prove AGAIN that he had in fact died. In addition, apparently they forgot to notify the correct people about the name change for the checks (an understandable mistake), but only would agree to not charge her for the reprints after she burst into tears in front of them because she can't afford the $80-something they charge for checks.

You would think that any institution would try to treat sensitive situations such as a death of a loved one with the utmost care, but after our experience here it doesn't seem like this Union Bank branch does. We understand that mistakes happen once in a white, but this mistake was not handled well at all...they instead re-opened a wound in this woman's heart and did very little, almost the least required, to make it right again.