Union Bank Locations in Your Area

Earlier this year, Santa Barbara Bank located in the Woodranch community of Simi Valley was acquired by Union Bank. This is where the train-wreck begins.
(1) During the acquisition period, Union Bank confessed to making mistakes in informing their customers who had business accounts there, of their failure to notify participating merchants of routing code changes etc., even though the local branch tellers stated "not to worry we'll take care of it." This prompted a one week shut-down of my company. An account rep at the Woodranch Simi Valley branch stated she would approach [Redacted], the current Branch Manager and that some concessions would be made to accommodate me for the lost time and income. (I stated even a bottle of wine would be fine.) Four reminders later by his colleague and over a period of four months, I never heard a word from [Redacted] or "[Redacted]" the account manager who is no longer employed there.
(2) Then, several months ago, I received a letter from Union Bank that a savings account that 'should have had five thousand dollars in it' had been in-active. That account was never used intentionally and to the best of my knowledge should still have had a 5K balance.
(3) Fast forward to today. When it was discovered that there was $4,900.00 missing on that account, it was determined that a teller, who took it upon him or herself, had filled in the wrong account number on the withdrawal slip resulting in an actual debit from my savings account rather than the corporate account. Checking with [Redacted] as to policy, specifically in respect to tellers picking random account numbers and filling in those numbers on withdrawal slips he refused to provide details of their policies. This was further stated by [Redacted], Union Bank's Regional Manager. In closing; My last conversation with [Redacted] was met with " I guess we are not the Bank for you" and abruptly hung-up on me.

Earlier this year, Santa Barbara Bank located in the Woodranch community of Simi Valley was acquired by Union Bank. This is where the train-wreck begins.
(1) During the acquisition period, Union Bank confessed to making mistakes in informing their customers who had business accounts there, of their failure to notify participating merchants of routing code changes etc., even though the local branch tellers stated "not to worry we'll take care of it." This prompted a one week shut-down of my company. An account rep at the Woodranch Simi Valley branch stated she would approach Fernando Estevez, the current Branch Manager and that some concessions would be made to accommodate me for the lost time and income. (I stated even a bottle of wine would be fine.) Four reminders later by his colleague and over a period of four months, I never heard a word from Mr. Fernando Estevez or "Laura" the account manager who is no longer employed there.
(2) Then, several months ago, I received a letter from Union Bank that a savings account that 'should have had five thousand dollars in it' had been in-active. That account was never used intentionally and to the best of my knowledge should still have had a 5K balance.
(3) Fast forward to today. When it was discovered that there was $4,900.00 missing on that account, it was determined that a teller, who took it upon him or herself, had filled in the wrong account number on the withdrawal slip resulting in an actual debit from my savings account rather than the corporate account. Checking with Mr. Fernando Estevez as to policy, specifically in respect to tellers picking random account numbers and filling in those numbers on withdrawal slips he refused to provide details of their policies. This was further stated by Mr. Brian Gilpatrick, Union Bank's Regional Manager. In closing; My last conversation with Fernando Estevez was met with " I guess we are not the Bank for you" and abruptly HUNG-UP on me.