Washington Federal Locations in Your Area

Washington Federal Bank has 238 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely uses an ATM network, but we are not aware of it.

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Learn more about Washington Federal

Washington Federal Bank was established December 1916. That's more than 100 years ago! It holds assets of 15.6 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 4%. Lower is better!

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Latest Customer Reviews

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  •  
    Reviewed By PeaceOut Dec 17, 2017

    Worse Bank Ever

    They will never have money when you need it. They are robbed weekly so cusyomers need to order their own money 5 days in advance.. If you need money fast they make you buy a cashiers check and take it to another bank to cash it. Worse bank ever. They commit fraud and ask customers to do the same to avoid negative audit reviews.

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  •  
    Reviewed By Tinsel Oct 26, 2017

    Dishonest Creative Bookkeeping Banking Practices

    Stay away from this bank. I viewed my checking account online and noted the balance and available balance was the same. This should indicate that there were no pending transactions. I then deposited cash to my account but when I checked my online balance I was clipped for a $25 NSF charge. I called the bank to ask why and was told that a check must have come through at 3 in the morning prior to my deposit. I said, then why was that not reflected in the balance and available balance in my account? He could not answer that question. If a check was pending that would overdraw my account, my available balance should have been a negative amount. Also, they posted the check to my account after they posted the deposit further indicating that the check came in after my deposit not before. So even though my deposit more than covered the pending check and was deposited before the check was posted, Washington Federal clipped me for $25. That is called "creative bookkeeping" and should be illegal. They pulled this stunt about a year ago and I reported it to the FTC. FTC denied my claim because Washington Federal is not based in the same state where I reside. I am opening a new account with another bank and will begin the PITA process of switching over my auto bill accounts. Washington Federal has cheated me for the last time.

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  •  
    Reviewed By alzang Aug 3, 2017

    Stringing me along!!!

    I had been working with Maureen Sprague at the Everett office on Evergreen for most of the year. I found a home and wanted to get an updated pre approval letter for this house. I contacted her on Thursday 7/25. She said she had been transferred to another department and could no longer work on my account. She gave me the contact information for Felipe at the Murphy's Corner branch. Felipe told me that day to send him my current bank statements and send them to his assistant Sandi as he was going on vacation the next day. He said it would be cleared through underwriting by Monday 7/31 or Tuesday 8/1. That night I sent the documents to he and Sandi. Sandi said my file was sent to underwriting Friday morning 7/26. Monday and Tuesday came and no word from underwriting. Wednesday 8/2 Felipe was back from vacation. He called underwriting in the afternoon. He told me at 3 pm that even though underwriting had the file on Friday it wasn't assigned to a processor until Wednesday afternoon!!!!! In the meantime I'm needing to get the letter so I can send in my offer on the house. This afternoon, Thursday 8/3 I finally got the letter!!! Unfortunately the house was not available!!! I contacted Caliber Home Loans this morning 8/3. My agent had an approval letter by this afternoon! But like I said I didn't get the house I wanted. I am going to tell everyone not to go to Washington Federal for a home loan. Go to Caliber Home Loans.

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  •  
    Reviewed By PeaceOut Dec 17, 2017

    Worse Bank Ever

    They will never have money when you need it. They are robbed weekly so cusyomers need to order their own money 5 days in advance.. If you need money fast they make you buy a cashiers check and take it to another bank to cash it. Worse bank ever. They commit fraud and ask customers to do the same to avoid negative audit reviews.

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  •  
    Reviewed By Tinsel Oct 26, 2017

    Dishonest Creative Bookkeeping Banking Practices

    Stay away from this bank. I viewed my checking account online and noted the balance and available balance was the same. This should indicate that there were no pending transactions. I then deposited cash to my account but when I checked my online balance I was clipped for a $25 NSF charge. I called the bank to ask why and was told that a check must have come through at 3 in the morning prior to my deposit. I said, then why was that not reflected in the balance and available balance in my account? He could not answer that question. If a check was pending that would overdraw my account, my available balance should have been a negative amount. Also, they posted the check to my account after they posted the deposit further indicating that the check came in after my deposit not before. So even though my deposit more than covered the pending check and was deposited before the check was posted, Washington Federal clipped me for $25. That is called "creative bookkeeping" and should be illegal. They pulled this stunt about a year ago and I reported it to the FTC. FTC denied my claim because Washington Federal is not based in the same state where I reside. I am opening a new account with another bank and will begin the PITA process of switching over my auto bill accounts. Washington Federal has cheated me for the last time.

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  •  
    Reviewed By mrlieu Nov 8, 2016

    Telling It Like It Is (An Honest Review)

    I have been banking with Washington Federal since January of 2016 and I am a very satisfied customer. Most the issues mentioned on the other reviews regarding online banking have since been addressed. As long as you remember the requirements of the password and security questions you should have no issues logging in. The interface is easy to navigate around and provides sufficient information. What many people overlook is the very handy Money Sync application that is built right into the online banking experience. It tracks your spending and allows you to set both short term and long term goals for your financial needs. It allows you to also link banks that you transact at other institutions and provides a overall status of your financial situation. The automated ATM's are very useful for depositing cash and checks, the standard 2 day hold on the check does not bother me, and the system will give you the first $200.00's first there are certain regulations that I have noted in the banking industry that affects what's available to the depositor, judging a bank based on government regulated policies shows lack of knowledge by the common street client. Washington Federal is part of the Money Pass Network, so during my vacation in Los Angeles, I was able to withdraw funds from an US Bank without having to pay a service charge fee. The mobile online banking app allows you to deposit checks at your convenience. My in branch experience at a few branches were pleasant, I have been to the Everett Branch, Lynnwood, Downtown Seattle, and Marysville branches on my days off and I have always been treated well by the employees there. One needs to realize, at least in the customer service sector, that there are noticeable turnovers of employees, especially tellers, I am reviewing Washington Federal based on my personal experiences and encounters with employees at the branches I mentioned above, from what I saw, the information provided and the services administered is within line with other banks in the area that I also bank with. The branches are well laid out according to their floor plans and signs are easy to read and interpret. Currently I have the Simple Checking account which requires no minimum balance and no monthly service fees, I also have the Statement Savings that requires just $100.00 to avoid the monthly service charge which makes sense, why would you have a Savings account in the first place if you're going to keep that little in there? I have also compared the current CD rates at the time of this review and they are very competitive to many of the local banks in the area. I received paper statements in the mail at first but I have since switched them over to E-Statements so I can view them during my downtime. This bank offers many if not all of the modern features of the bigger banks. The Client Care Center is very helpful when I need to increase the ATM withdraw limits on the weekends, there are times that I have waited for a few minutes but that is expected with any call center support line. Over all my experience with Washington Federal has been very positive, many of the critical reviews I see here are just frustrated people that blame the online banking system for being difficult to login to , but in reality these measures are placed for the security of our accounts. I would highly recommend Washington Federal for anyone that enjoys banking with a local to medium sized bank with minimal fees, fair CD rates, excellent customer service, and good online and mobile banking tools.

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  •  
    Reviewed By mrlieu Nov 8, 2016

    Telling It Like It Is (An Honest Review)

    I have been banking with Washington Federal since January of 2016 and I am a very satisfied customer. Most the issues mentioned on the other reviews regarding online banking have since been addressed. As long as you remember the requirements of the password and security questions you should have no issues logging in. The interface is easy to navigate around and provides sufficient information. What many people overlook is the very handy Money Sync application that is built right into the online banking experience. It tracks your spending and allows you to set both short term and long term goals for your financial needs. It allows you to also link banks that you transact at other institutions and provides a overall status of your financial situation. The automated ATM's are very useful for depositing cash and checks, the standard 2 day hold on the check does not bother me, and the system will give you the first $200.00's first there are certain regulations that I have noted in the banking industry that affects what's available to the depositor, judging a bank based on government regulated policies shows lack of knowledge by the common street client. Washington Federal is part of the Money Pass Network, so during my vacation in Los Angeles, I was able to withdraw funds from an US Bank without having to pay a service charge fee. The mobile online banking app allows you to deposit checks at your convenience. My in branch experience at a few branches were pleasant, I have been to the Everett Branch, Lynnwood, Downtown Seattle, and Marysville branches on my days off and I have always been treated well by the employees there. One needs to realize, at least in the customer service sector, that there are noticeable turnovers of employees, especially tellers, I am reviewing Washington Federal based on my personal experiences and encounters with employees at the branches I mentioned above, from what I saw, the information provided and the services administered is within line with other banks in the area that I also bank with. The branches are well laid out according to their floor plans and signs are easy to read and interpret. Currently I have the Simple Checking account which requires no minimum balance and no monthly service fees, I also have the Statement Savings that requires just $100.00 to avoid the monthly service charge which makes sense, why would you have a Savings account in the first place if you're going to keep that little in there? I have also compared the current CD rates at the time of this review and they are very competitive to many of the local banks in the area. I received paper statements in the mail at first but I have since switched them over to E-Statements so I can view them during my downtime. This bank offers many if not all of the modern features of the bigger banks. The Client Care Center is very helpful when I need to increase the ATM withdraw limits on the weekends, there are times that I have waited for a few minutes but that is expected with any call center support line. Over all my experience with Washington Federal has been very positive, many of the critical reviews I see here are just frustrated people that blame the online banking system for being difficult to login to , but in reality these measures are placed for the security of our accounts. I would highly recommend Washington Federal for anyone that enjoys banking with a local to medium sized bank with minimal fees, fair CD rates, excellent customer service, and good online and mobile banking tools.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By mrlieu Nov 8, 2016

    Telling It Like It Is (An Honest Review)

    I have been banking with Washington Federal since January of 2016 and I am a very satisfied customer. Most the issues mentioned on the other reviews regarding online banking have since been addressed. As long as you remember the requirements of the password and security questions you should have no issues logging in. The interface is easy to navigate around and provides sufficient information. What many people overlook is the very handy Money Sync application that is built right into the online banking experience. It tracks your spending and allows you to set both short term and long term goals for your financial needs. It allows you to also link banks that you transact at other institutions and provides a overall status of your financial situation. The automated ATM's are very useful for depositing cash and checks, the standard 2 day hold on the check does not bother me, and the system will give you the first $200.00's first there are certain regulations that I have noted in the banking industry that affects what's available to the depositor, judging a bank based on government regulated policies shows lack of knowledge by the common street client. Washington Federal is part of the Money Pass Network, so during my vacation in Los Angeles, I was able to withdraw funds from an US Bank without having to pay a service charge fee. The mobile online banking app allows you to deposit checks at your convenience. My in branch experience at a few branches were pleasant, I have been to the Everett Branch, Lynnwood, Downtown Seattle, and Marysville branches on my days off and I have always been treated well by the employees there. One needs to realize, at least in the customer service sector, that there are noticeable turnovers of employees, especially tellers, I am reviewing Washington Federal based on my personal experiences and encounters with employees at the branches I mentioned above, from what I saw, the information provided and the services administered is within line with other banks in the area that I also bank with. The branches are well laid out according to their floor plans and signs are easy to read and interpret. Currently I have the Simple Checking account which requires no minimum balance and no monthly service fees, I also have the Statement Savings that requires just $100.00 to avoid the monthly service charge which makes sense, why would you have a Savings account in the first place if you're going to keep that little in there? I have also compared the current CD rates at the time of this review and they are very competitive to many of the local banks in the area. I received paper statements in the mail at first but I have since switched them over to E-Statements so I can view them during my downtime. This bank offers many if not all of the modern features of the bigger banks. The Client Care Center is very helpful when I need to increase the ATM withdraw limits on the weekends, there are times that I have waited for a few minutes but that is expected with any call center support line. Over all my experience with Washington Federal has been very positive, many of the critical reviews I see here are just frustrated people that blame the online banking system for being difficult to login to , but in reality these measures are placed for the security of our accounts. I would highly recommend Washington Federal for anyone that enjoys banking with a local to medium sized bank with minimal fees, fair CD rates, excellent customer service, and good online and mobile banking tools.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By alzang Aug 3, 2017

    Stringing me along!!!

    I had been working with Maureen Sprague at the Everett office on Evergreen for most of the year. I found a home and wanted to get an updated pre approval letter for this house. I contacted her on Thursday 7/25. She said she had been transferred to another department and could no longer work on my account. She gave me the contact information for Felipe at the Murphy's Corner branch. Felipe told me that day to send him my current bank statements and send them to his assistant Sandi as he was going on vacation the next day. He said it would be cleared through underwriting by Monday 7/31 or Tuesday 8/1. That night I sent the documents to he and Sandi. Sandi said my file was sent to underwriting Friday morning 7/26. Monday and Tuesday came and no word from underwriting. Wednesday 8/2 Felipe was back from vacation. He called underwriting in the afternoon. He told me at 3 pm that even though underwriting had the file on Friday it wasn't assigned to a processor until Wednesday afternoon!!!!! In the meantime I'm needing to get the letter so I can send in my offer on the house. This afternoon, Thursday 8/3 I finally got the letter!!! Unfortunately the house was not available!!! I contacted Caliber Home Loans this morning 8/3. My agent had an approval letter by this afternoon! But like I said I didn't get the house I wanted. I am going to tell everyone not to go to Washington Federal for a home loan. Go to Caliber Home Loans.

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  •  
    Reviewed By October Feb 6, 2016

    They make mistakes and charge their customers fees for their errors

    I've only been dealing with Washington Federal for 1 year when they updated their bank software with an unproven replacement. The new software in question couldn't process my house payment which was linked to my checking account through their so called EZ pay. I brought it to their attention and was told that they were working on it and it was just a glitch. They then in turn started charging me assessment fees and late fees when the error was on their end. This is the worst banking experience I've ever had and I am in the process of getting my mortgage refinanced to another bank.
    I would not ever recommend Washington Federal to anyone for any reason. I am also filing complaints with the BBB and federal banking commission against them for their bad business practices.

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  •  
    Reviewed By basko Jun 16, 2015

    Banking nightmare

    Since Bank of America was bought by Washington Federal and our accounts were transferred we've had nothing but problems. The process of transitioning accounts, auto bill pays etc. was harder than initially setting them up and nothing worked properly. In addition to that our account-to-account transfers have rarely worked as promised. While traveling (long after sorting out the account transition problems and having things work as expected for a few months) we were notified that our accounts were overdrawn and because of that our mortgage was TWO MONTHS LATE! It was because, for no reason that Washington Federal can figure out, our scheduled transfers had stopped working and we weren't being notified. Because of Washington Federal's incompetence and unwillingness to find the cause and fix the problem, our credit was affected. In addition to the frustration of the situation, we were offered no help by our branch manager who simply explained that he "couldn't figure out why it wasn't working. That it looked like it should be working but clearly was not and that he didn't know what to tell us". We would have been happy with a solutions focused response and/or an offer to reimburse the extensive overdraft fees and late fees but instead we will be telling everyone we know to avoid Washington Federal at all cost and we will be finding a new bank. Along with all of this, their online banking is clunky and mobile app crashes 50% of the time. They may have bitten off more than they were ready to chew when they acquired Bank of America's satisfied customers who were used to 21st century technology.

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  •  
    Reviewed By halandsherry Jan 19, 2016

    Not efficient at all!

    I have been banking with WF for about 2 to 3 years and have not had a very good experience. Just recently I started the mobile online banking and it has been aweful! It takes many days, sometimes up to a week, for payments to come out. I started the mobile deposits and they held my check for 5 days this last time but it told me that I had the full amount of the check, so I started paying bills and they hit me with an insufficient funds fee. I put the check in on Saturday and did not get my full amount until the following Thursday! I was not too happy about it. The staff are very rude on the phone. They are not open at my local branch on weekends at all! It just seems to me that they are doing things delayed so they can get more money with their fees. Also, they sent me new cards with chips in them and I had an incident with my card so I ordered another card and it was $5.00. I ordered it about a week and a half ago and have yet to receive it. The man I spoke with on the phone to order my card treated me like I was a child and irresponsible for the card. I will be switching banks very soon.

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  •  
    Reviewed By Customer5070 Dec 22, 2015

    Washington Federal is Miserable

    We have been personal and business customers with what was originally First Mutual Bank and now Washington Federal, for 10 years We have several accounts and enjoyed good relationships with the staff. As a business owner, cash flow is important-I deposit checks from my clients and I pay my vendors, as well as myself.
    After the "update" in November, all of a sudden, holds are now placed on anything over $200 for 2 days!! Before, it was the standard $10,000 which was understood. But this is unacceptable. My branch told me it was temporary, and the branch manager can release the hold, but she's not always there, and I found out today it is indeed a PERMANENT policy. Now, I don't have access to my funds right away and I often need them right away. This is a horrible way to do business, and to treat your business customers. I have a small business, no line of credit or lots of extra padding, and this puts a huge burden on managing my business. By the way, I've never had a client check bounce, ever. When I called the main Customer Service line, the rep could care less.
    I will be searching for a new bank, that is business friendly. Oh, and their new system does not download to MINT, either.

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  •  
    Reviewed By HughKyle Nov 21, 2015

    Washington Customer For Fifty Years

    Over the years I have always considered Washington Federal as an example of a well managed bank offering good customer service with limited risk for one's money. There were times when WF was one of the few banks that did not offer checking, Saturday opening, however one stood by the bank, due its excellent reputation. Today, as a business owner I find Washington Federal has slipped to the bottom when compared to their competition, For one week, I have been unable to go on line to review my checking accounts including credit card deposits. I have left over five messages to Customer Service with no reply. If you stay on hold for Customer Service, for over ten minutes, it automatically hangs up. In addition Washington Federal has new policy of putting a "hold"on incoming checks. My conclusion is to move on to a better managed bank where their employees are not put into a difficult position of defending poor upper management, low wages and a negative working environment.

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  •  
    Reviewed By HughKyle Nov 21, 2015

    Washington Customer For Fifty Years

    Over the years I have always considered Washington Federal as an example of a well managed bank offering good customer service with limited risk for one's money. There were times when WF was one of the few banks that did not offer checking, Saturday opening, however one stood by the bank, due its excellent reputation. Today, as a business owner I find Washington Federal has slipped to the bottom when compared to their competition, For one week, I have been unable to go on line to review my checking accounts including credit card deposits. I have left over five messages to Customer Service with no reply. If you stay on hold for Customer Service, for over ten minutes, it automatically hangs up. In addition Washington Federal has new policy of putting a "hold"on incoming checks. My conclusion is to move on to a better managed bank where their employees are not put into a difficult position of defending poor upper management, low wages and a negative working environment.

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  •  
    Reviewed By KFRAZIER Feb 13, 2016

    Involuntary supporter

    Involuntary transfer from BankofAmerica when they closed in Yuma, AZ. Washington Federal is in Washington state. They do not allow address changes or account changes online. Fees continue to accrue during the period you have not personally contacted them. Address updates online also impossible. Awful bank. Similar to PNC from what I understand. Can't wait to get this account closed.

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  •  
    Reviewed By October Feb 6, 2016

    They make mistakes and charge their customers fees for their errors

    I've only been dealing with Washington Federal for 1 year when they updated their bank software with an unproven replacement. The new software in question couldn't process my house payment which was linked to my checking account through their so called EZ pay. I brought it to their attention and was told that they were working on it and it was just a glitch. They then in turn started charging me assessment fees and late fees when the error was on their end. This is the worst banking experience I've ever had and I am in the process of getting my mortgage refinanced to another bank.
    I would not ever recommend Washington Federal to anyone for any reason. I am also filing complaints with the BBB and federal banking commission against them for their bad business practices.

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