Wells Fargo Locations in Your Area
Wells Fargo Bank has 5,473 branches nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has ATM locations, but we are not currently tracking them.
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Learn more about Wells Fargo
Wells Fargo Bank was established December 1869. That's more than 150 years ago! It holds assets of 1.77 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!
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Latest Customer Reviews
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Reviewed By Berlinerin Apr 27, 2020
1/2 a service Job
I closed my Account on March 30, 2020 at the Sheridan St, Hollywood, FL 33020, after making an Appointment! Today I am receiving a Statement :), my money was withdrawn, but Account is still open? Is there ever anybody in Banking, who does what the promissed?
Now I am sitting the 2 x time on an 25 min holding phone line, to correct, what the Banker (who receives a Paycheck) didn't do!
thank you! it took me 7 years to learn that Wells Fargo has to do a lot of Learning in RE: CUSTOMER SERVICES!Is this review helpful? -
Reviewed By Kkohani Apr 20, 2020
Customer service /honesty
I have banked with them for over 28 years and can say that recently they are slipping down and absolutely horrible at taking care of customers and shown many times they cant be trusted. Im done with welsfargo.
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Reviewed By Brassy Jul 26, 2019
Double Payment
I just got a loan for a car, and they took it on right day but took another payment the very next day. Very first payment month! They cannot be trusted. Choice of overdraft fee or stop payment fee. Thanks Wells Fargo!
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Reviewed By Jbucy7 Dec 20, 2018
My Account
Money 5,000. I need it deposit in my checking account i can pay phone bill, bed paid , pawn off
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Reviewed By babygrand1000 Jul 17, 2018
Great experience!
We were faced with a dilemma when my son and I tried to make arrangements to pay for an apartment rent and deposit. Being from out of country, we did not have adequate US cash or US check to be able to hand over, and I thought we might lose our opportunity. The wonderful manager took such good care of us, and provided lots of suggestions. We finally worked everything out, and even though the funds from my out of country bank could not be confirmed for a few days, she kindly credited our account so that the deposit check would not bounce! Thanks so much for all your help during this stressful time!!
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Reviewed By Average_Joseph Dec 29, 2017
Avoid this bank
I opened an account at Wells Fargo after my bank thought it would be okay to charge $12 a month for a checking account. I thought it was odd Wells Fargo was offering $200 to new customers if they kept their new account open for 3 months. I now know why.
Wells Fargo limits your deposits. Yes, that is correct, if you do any mobile banking be prepared to have your DEPOSIT rejected because you have exceeded your limit. Unbelievable. If you are able to make a deposit, be prepared for it to take several days before it is credited to your account. It appears that if you deposit a check they put it in an envelope and mail it to the bank it's drawn on. Again, unbelievable. Lastly, if you do ANY on-line shopping, be prepared for your purchase to be rejected because Wells Fargo doesn't approve of your vendor/seller.
If you decide to use Wells Fargo, remember that if you are allowed to deposit your money, it is not yours anymore and Wells Fargo will dictate how and where you will spend it.Is this review helpful?
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Reviewed By Hexen Oct 17, 2017
Horrible
I had only been with Wells Fargo before they started playing their dirty games with me. All I wanted was a checking account for direct deposit but oh no - they can't have that. Instead, they signed me up for some con where I have both checking and savings, but for every time I use my card, a dollar is taken out of my checking account and put into my savings. A lot of the time, they'll wait almost a week before taking $8 or $9 or how-ever many times I used my card to put in my savings. So that when automatic subscriptions and the money is not there because of Wells Fargo transferring it over to my savings, not only am I charged the subscription fee but also the overdraft fee, even if the money is in my savings that they transferred!!! Between last month and this month, they've taken a little over $300.00 out of my hide. I tried contacting them but did that do any good?!? Of course not, they're one of those too big to fail banks, even while embroiled in this latest scandal of creating fake accounts. They're the worst!! If you can avoid them, then do so - sadly I can't look for another bank until November.
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Reviewed By TXNomad Sep 18, 2017
Private Customer is not of concern
I have been assessed a annual fee on my Brokerage account of $30. After completing some research, I realized that the fee schedule had been changed from when I first enrolled in a WellsFargo IRA. I printed all documents and gathered all mail-received paperwork trying to figure out how this fee was charged, and I could not come to a conclusion.
So, I called customer service. Although the technician was very nice, they explained that the fee was simply the 'annual $30 fee'. Looking at paperwork, I could see that the fee in question was waived if a met one of a list of criteria. I had met one of them, as I had a separate Private Savings Account with Wells Fargo. When I stated this, I was put on hold. When the technician came back, they stated they had nothing to do with 'Wells Fargo' as an entity and that they had nothing to do with accounts outside of the IRA. This argument did not make sense since I receive all paperwork, e-mail communication, and even access all accounts in a joint unit online. Furthermore, I was constantly encouraged to move money from my savings into my Brokerage account. When I stated this, the technician deflected and suggested that if I went to electronic communication rather than mail, I could get the fee waived. That is, in fact, one of the criteria to eliminate the fee, but so was 'having a Wells Fargo Private Savings Account' (Notice how it doesn't mention Brokerage). I asked to speak to a superior, was placed on hold, and did not get transferred to the superior. Instead, I was reminded that Wells Fargo Traders operates separately form Wells Fargo and that I could get the fee waved if I enrolled in paperless billing. In the end, we could not adequately come to a resolve.
Here's my delimma. With ALL the issues this company has been having, how could they charge me a miscellaneous fee especially when they cannot adequately describe what it was being processed for? Beyond the moral dilemma that the fee schedule was changed on an IRA, the new paperwork I was looking at was clear: I should not have been charged the fee due to the incentive they provided for having multiple accounts (Saving, Checking, IRA) with Wells Fargo. I like this incentive. It would make my banking easier. It would have increased my loyalty. What happened today made managing this account anything but easy.
I am a young investor. I opened the IRA account in my early 20s to try an put money aside toward retirement as I was self-employed. Since then, I have taken other jobs that with retirement plans allocated to other investment corporations, and not only do they know my name, but they do not through on miscellaneous fees for my loyalty. What was made clear to me today is that Wells Fargo is a not interested in helping me meet my investment goals, and they definitely do not appreciate customer loyalty. Instead, they like to get as much of my money as they can. With interest rates still low, I have no incentive to keep my money not tied up an IRA with them any longer. Time to move to another bank.
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Reviewed By Tatti_562 Sep 12, 2017
Closed account review
My old job was the reason my old everyday checking plus way2save and regular savings account all got closed. Employer kept giving insufficient funds checks I would go deposit and got returned . I had gave up i know Wells Fargo had rules but I ended up not trying anymore because I was going negative on my account and it went up to $300+ negative in my account and account got closed . I wish Wells Fargo helped more when trying or at least reduce that amount instead of giving payment options. I have a new job and want to continue business with Wells Fargo because I've banked with them for over 15 years but I decided to take my money elsewhere Wells Fargo needs to understand customers also go thru hardships it's not like I'm trying to get credit this is my money I'm allowing them to keep in their bank it should be so hard to get back specially when it's not a my fault. I give no starts if I could . I'll stick with capital one banking
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Reviewed By jeffery Sep 8, 2016
Very Worst Bank
Wells Fargo was the most incompetant, mismanaged bank I have ever dealt with. - When setting up an account, their computer program will only allow the names of three beneficiaries. Any additional beneficiaries have to be noted in a different file. When the CD accounts renew, the additional beneficiary names are lost. - At maturity of CDs, if any changes are desired, the CDs are closed out and new CDs are opened, requiring a lot of extra time and extra paper work. - Any customer that has a large account at Wells Fargo will receive phone calls from the Wells Fargo Investment Group on a regular basis. Telling them you are not interested or telling them to stop calling is to no avail. - Upon the death of my parents, our estate lawyer mailed Wells Fargo the death certificate(s), updated benificiary list, and the official Probate statement appointing me Personal Representative of the estate. Wells Fargo lost all of the paper work. Instead, Wells Fargo required each benificiary to provide a signed notarized letter declaring their right to inherit the funds. Goodbye Wells Fargo... FOREVER
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Reviewed By Frustrated i. Mar 7, 2014
Service representatives are liars
I received a notice that my CD was about to reach its maturity date so I called WF as the notice instructed on day one of the grace period. I told the service rep I wanted to close the CD account and put the money in my savings account. I was told that it would be done within 2 business days.
Two days later I checked my account and it showed that the CD had been renewed, not closed. I called WF again. I got a lot of apologies and the service rep said it would be handled within 2 business days. There was no record on file of my previous call.
Two more days went by, now on day 6 of my 7 day grace period, and nothing. I called WF and demanded to speak with a supervisor. After much discussion I was finally told that because the amount of my CD was over $5000 I had to go into a bank branch to close the account and transfer the money.
I told the supervisor I couldn't get to a bank branch because I am home bound and cannot walk. He gave me an address out in Portland (I am in Virginia) where I could send a notarized letter to have WF close the CD and transfer funds. Being home bound I have no way to get a letter notarized.
So it looks like I am stuck renewing my CD at the lowest possible interest rate.
I will be closing out ALL my accounts when I am able to do so.
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Reviewed By cflandro Feb 25, 2014
non-recognition of a trust
My mother died last month, leaving me as her trust successor. She had two substantial CD balances. When I presented the trust, which specifically delineates these two accounts by number, along with a death certificate, they would not release the funds to me saying that their records indicate account owner's name is just her name, not the name of the trust (which, obviously, includes her name). They say they will not release the funds unless I go through probate--an expensive endeavor that the trust was designed to avoid. They blame the lawyer (who is now retired, and I cannot find) for not notifying them of the name change on the account, but I strongly suspect that it is their error because when my father died 16 years ago, it took FIVE trips to the bank with FIVE new death certificates to get his name removed from my mom's account. Each time, they denied any record of having done it before.
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Reviewed By Acustomer53 Apr 9, 2018
personal loan
I have been a customer with Wells Fargo Bank since 1985.Since then I have one mortgage , 2 home equity loans and 2 personal loan which all of these paid in full. A week ago I applied for personal loan to consolidate my credit card debt. I was approved at least I was told by the banker and the want w2,pay stab, statements I provided everything I could.
I received this e-mail from the banker that says we couldn't find the address of one of the account they want to pay off. This is not true because I provided a statement with address and a phone number on it. The so called underwriter he doesn't even live in Nevada he is some where in India. The Banker she didn't even standup for me all she can say I'm sorry I couldn't help you. I know there is more to it but will never know very corrupt.
That wasn't enough for me so I called the bank manager he told me we are going to start a report on this case and somebody will call you shortly which they never did. My advice is not to ever trust wells Fargo bank they lie so much these are the same people who open a false account on people without their knowledge talking about very corrupted people.
I am moving on with another bank starting today I'm shopping for another bank except my credit card debt I am free finally From this horrible bank. Every week I go to this bank they have a huge turnover they can't keep the same employees.
My Advice is RUN RUN...... there are a lots of better services out there what the hell wells fargo.Is this review helpful? -
Reviewed By MCW Mar 28, 2018
Lied to me about payment details. Delayed my refinance with another bank by screwing up the paperwork
We got a mortgage with Wells Fargo in 2012. We agreed to do the "twice a month" payment plan, where you pay half the monthly amount at mid-month and get it credited mid-month, thus paying down the loan slightly faster (cuts a few years off the time to pay the loan down).
Now, over 5 years later, I find out that no, they haven't been doing that -- they've just been having the "early paid" money sit in their books for two weeks (no interest earned to me) before doing the full end-of-month payment. So we've pre-paid for 5 years -- with no benefit to us. The originating loan person at Wells flat-out lied to us.
I found this out when I was trying to get them to fix a paperwork problem on their side that had prevented me from re-financing with another bank. Wells couldn't explain why our mortgage paperwork was messed up, and they refused to fix it for over 30 business days. The other bank, understandably, needed the Wells paperwork to be clear, before they could move forward. My suspicion is that because this was happening in December at the end of the year, if "somebody" could delay our mortgage moving away from them until January, then "somebody" gets a bonus.
By the time Wells had fixed the mess -- still, no explanation how it happened -- our refinance application and rate fix had expired. We had to re-apply for a mortgage at a higher rate, because the markets had changed. So Wells' delay will cost us extra money, for years and years.
Do not do any business with this bank. Just read the news on how corrupt they are. They've been lying and cheating customers for so long, they don't know any other way to behave.
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Reviewed By Californian Aug 1, 2017
Wells Fargo Loan Division Nightmare
We applied for a Wells Fargo HELOC loan. We owe nothing on our home, have perfect credit, ideal income - basically everything a bank wants to see on a loan app. We had a great initial experience with the online application person and were told we were conditionally approved. Then the nightmare began. We were assigned an exceptionally rude loan assistant and we asked to be reassigned to someone else. Then it got worse. Every document we sent in was ignored and then they demanded that we send the exact same documents again. And again. We sent a mountain of duplicate documents and still it was never enough. After 4 months of sending them documents over and over we were told today that the application has expired and we need to reapply! Unbelievably horrible customer service. They deserve to go out of business. Stay far, far away from any Wells Fargo loans.
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Reviewed By tayartz Feb 8, 2019
Avoid getting a car loan here
you call in for help...hold for 15 minutes then hung up on
call back for help...another 30 minutes later still no answer
tried to call the previous day...phone call wont go through due to technical errorsHOW DOES THIS KIND OF THING HAPPEN TO ONE OF THE LARGEST BANKS IN THE COUNTRY ABSOLUTELY RIDICULOUS.
they also set up a credit card in my name I never asked for.
I wish no stars was an option my advice don't bank here and short their stock.
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Reviewed By Tony91335 Nov 18, 2018
0 stars wells fargo!
My story with wells fargo personal loan:
my credit score 825
my wife credit score 750
We have no debs!
Our annual income over 200k
I am with wells fargo for 15 years, my wife for 7 years ...
We decided to remodel our house and need $40,000
We were 100% sure wells fargo will approve us for personal loan, as we have excellent credit score, no debs and high income.
And guess what? They didnt approve us!!!
So, when you need support and some help you cant rely on your bank??? Thats sucks!
It shouldnt be that way! (They know me for 15 years and my wife for 7 years)
I am really-really upset with this situation...
I am closing all accounts and dont want to deal with them anymore...
We can tight our belts and safe $40,000 in 6 months and do remodeling for cash!
F*** Y*u wells fargo! You just lost 2 good customers!P.S They say, they give personal loans for vacation, wedding etc. Dont trust them! They will not give you a penny! And it doesnt matter how good or bad your credit score!!!
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Reviewed By johncaruso7 Oct 20, 2018
Corporate Security and helping your parents with accounts@ Wells Fargo Bank
My 90 year old Mom has had an account with Wells Fargo for 38 years and the branches do a good job BUT if you need to help your parents when they become disabled and you take over paying their bills and handling all of their finances like I do for my mother who is legally blind, WATCH OUT. Whenever you want to improve your security and change your log-in password you will catch HELL for it and Wells Fargo will ask your 90 year old mother who does NOT manage the account questions she WOULD NEVER KNOW just SO DEMEANING like when was your last payment? even though her son (ME) has managed the account for over 15 years and I'm a co-signer. DON'T GET AN ACCOUNT THERE, DON'T you will REGRET IT how you and your elderly parents ARE TREATED like COMMON CRIMINALS. I promise you this has happened for a few times over 10 years, THEY DONT CARE as the guy said they are #1 in security over customer loyalty so DON"T let your parents go through being treated so POORLY because it will happen and if they cant remember then you will be TREATED LIKE A CRIMINAL, They have the nerve to treat people like this when they scammed so many like Fake accounts but with real fees attached, Preying on elderly and underage Native Americans, Wells Fargos foreclosure hustle, The overdraft scam, 800,000 fake auto insurance policies, 25,000 car repossessions, Illegally seizing service members cars, Overcharging business owners on credit card fees and MUCH MUCH MORE JUST LOOK ON THE WEB BEFORE OPENING AN ACCOUNT AND IF YOU ARE MANAGING YOUR PARENTS ACCOUNT AT WELLS FARGO I WOULD CLOSE UP AND TRY ANOTHER BANK. sincerely john caruso
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Reviewed By Marsbar Jan 5, 2014
Wells Fargo is a Horrible Bank
My credit is good, no late payments and basically no balances on credit cards. Have had two mortgages with Wells Fargo and both paid in full on time. This is the second time I have asked for a small personal loan and always get told no. No discussion nothing just a quick no. They don't care about their customers.
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Reviewed By Mr. K. Jan 26, 2014
Progressively worse
Wells Fargo keeps on coming up with new legal ways to steal your money. The most recent? They've increased the minimum daily balance for a regular checking account from $200 to $1500 charging $7 for a maintenance fee. GET OUT if you are currently with them, DON'T JOIN if you're looking for someone to bank with. Customer service is the only thing this company has going right for it.
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Reviewed By kristenQ Dec 17, 2013
Terrible!
I'm a very dissatisfied customer. I have used this bank for years, as well as my family. Their customer service is usually very unfriendly (with exceptions) I work customer service so I'm not blind to the struggles of dealing with people all day but I would never speak to a customer the way some of them have spoken to me. I have gotten so many unexplained charges to my account that I always have to call about.
The Bank actually usually reverses them offering me nothing more than "oops, we weren't supposed to charge you, you're correct". In the past I was charged a $35 overdraft fee and I called and explained the order of my transactions and they agreed that they were incorrect and reversed the charge. Makes me wonder if I had never said anything what would have happened? I always say I'm going to leave this bank because of these issues but it is too much work to transfer everything over which has always deterred me, until today. Recently I had $10 in my account and was charge a $15 "excess activity fee" for making too many transfers from my savings to checking and because of that fee I was charged another $12 for not having enough money in my account to cover the $15. I called and they said all they could do was refund have of one of the fees, not very helpful. I have not touched my account for a couple of days leaving it with a -$16 balance because I couldn't be bothered to pay to put my money in the bank, so today I was charged another $35 fee for my account being negative. Literally the only reason I was charged any of these additional fees is because of the initial fee. I called and they said there was nothing they could do to help me. I will be closing my account once I get together $60 to pay them for touching my own money too often.
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