Wells Fargo Locations in Your Area

I had only been with Wells Fargo before they started playing their dirty games with me. All I wanted was a checking account for direct deposit but oh no - they can't have that. Instead, they signed me up for some con where I have both checking and savings, but for every time I use my card, a dollar is taken out of my checking account and put into my savings. A lot of the time, they'll wait almost a week before taking $8 or $9 or how-ever many times I used my card to put in my savings. So that when automatic subscriptions and the money is not there because of Wells Fargo transferring it over to my savings, not only am I charged the subscription fee but also the overdraft fee, even if the money is in my savings that they transferred!!! Between last month and this month, they've taken a little over $300.00 out of my hide. I tried contacting them but did that do any good?!? Of course not, they're one of those too big to fail banks, even while embroiled in this latest scandal of creating fake accounts. They're the worst!! If you can avoid them, then do so - sadly I can't look for another bank until November.

I have been assessed a annual fee on my Brokerage account of $30. After completing some research, I realized that the fee schedule had been changed from when I first enrolled in a WellsFargo IRA. I printed all documents and gathered all mail-received paperwork trying to figure out how this fee was charged, and I could not come to a conclusion.

So, I called customer service. Although the technician was very nice, they explained that the fee was simply the 'annual $30 fee'. Looking at paperwork, I could see that the fee in question was waived if a met one of a list of criteria. I had met one of them, as I had a separate Private Savings Account with Wells Fargo. When I stated this, I was put on hold. When the technician came back, they stated they had nothing to do with 'Wells Fargo' as an entity and that they had nothing to do with accounts outside of the IRA. This argument did not make sense since I receive all paperwork, e-mail communication, and even access all accounts in a joint unit online. Furthermore, I was constantly encouraged to move money from my savings into my Brokerage account. When I stated this, the technician deflected and suggested that if I went to electronic communication rather than mail, I could get the fee waived. That is, in fact, one of the criteria to eliminate the fee, but so was 'having a Wells Fargo Private Savings Account' (Notice how it doesn't mention Brokerage). I asked to speak to a superior, was placed on hold, and did not get transferred to the superior. Instead, I was reminded that Wells Fargo Traders operates separately form Wells Fargo and that I could get the fee waved if I enrolled in paperless billing. In the end, we could not adequately come to a resolve.

Here's my delimma. With ALL the issues this company has been having, how could they charge me a miscellaneous fee especially when they cannot adequately describe what it was being processed for? Beyond the moral dilemma that the fee schedule was changed on an IRA, the new paperwork I was looking at was clear: I should not have been charged the fee due to the incentive they provided for having multiple accounts (Saving, Checking, IRA) with Wells Fargo. I like this incentive. It would make my banking easier. It would have increased my loyalty. What happened today made managing this account anything but easy.

I am a young investor. I opened the IRA account in my early 20s to try an put money aside toward retirement as I was self-employed. Since then, I have taken other jobs that with retirement plans allocated to other investment corporations, and not only do they know my name, but they do not through on miscellaneous fees for my loyalty. What was made clear to me today is that Wells Fargo is a not interested in helping me meet my investment goals, and they definitely do not appreciate customer loyalty. Instead, they like to get as much of my money as they can. With interest rates still low, I have no incentive to keep my money not tied up an IRA with them any longer. Time to move to another bank.