Wells Fargo Locations in Your Area

A year ago, i went to buy furniture at BOBs and they applied for a preapproved loan, which ended up being Wells Fargo. At that point, i was under the assumption that i would be charged 28% on my outstanding balance, but what i did not know is that i would be charge 28% on the loan i took but, not on the outstanding balance a year after.

A year after, that is on May 2017, the outstanding balance was 300$. To my surprise, i ended up being charged 340$, way more than the outstanding balance. On reaching out to the customer care, I was forwarded to Michelle , supervisor at the wells fargo. She blamed me for not being cognizant of the 28% charge on the loan amount. On asking her if she could waive off the 340$ if i paid off the full 300$ right at the moment, she refused to do so, stating that i should have reached out to them 20days prior and they would have done something about it.

She waived off 50.99$ of the charge after i paid off the rest 340+300-50.99. I had her close my account immediately.

Stay away from anything to do with wells fargo. They definitely, will not put the customer's satisfaction or to offer a better service.

two days ago I've received my bob's furniture's statement through wells Fargo bank. i knew that my special term is going to end this month and I've been paying extra $$$$$$$ to end this account within one year. however, we returned the sofa after few months because of defect and exchanged with another pricey one with extra $$$$$$$ on my account. to my surprise bank charged me $348 as interest. I've called the customer service who dragged me through banking terms and banking rules as well as my singed contract. i kept asking that where they put how my monthly fee has been split into what accounts. finally, after 45 minutes long call manager informed me with strings that she would drop $87 only if i paid the whole amount of over $1500 within two days. it should be over the next year. i was very upset, not pleased for having the feeling of being ripped off by this bank.