Woodforest National Bank Locations in Your Area
Woodforest National Bank has 788 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.
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Learn more about Woodforest National Bank
Woodforest National Bank was established September 1980. It holds assets of 8.41 billion US dollars. That makes it a regional bank that most likely covers their local population well. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!
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Latest Customer Reviews
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Reviewed By Ana977 Feb 24, 2020
The staff is unreliable
Continue reading...About 5 mouths ago l left USA and went to Europe, before l left l called my bank to let them know l was going to be traveling so that they wouldnt blocked my card
When l went to take some money out of the ATM machine it refused and l got and answer that the bank blocked my card
I written them 10 e-mails about this but with no respond
I cant call them because lts international call
What now?Is this review helpful?
Woodforest National Bank
Replied on Feb 25, 2020We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to SocialMedia@woodforest.com, so we can look further into your situation.
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Reviewed By markgil28 Jan 27, 2020
Inquiry
Regarding to a Officer, may I just ask if the email address he is using are legit. Thank you
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Woodforest National Bank
Replied on Jan 27, 2020Please contact our Customer Care Department at 1-877-968-7962, or your local branch. Find your local branch’s number at http://woodforest.com/WFNB/Locations.
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Reviewed By angmos50 Dec 8, 2019
Great Customer Service
The WoodForest National bank located on Marsh Lane, has great customer service. The managers and tellers are always eager to assist and resolve any issues. They do it with respect and the high most professionalism.
I highly recommend this bank to anyone ready to experience excellent banking.
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Woodforest National Bank
Replied on Dec 09, 2019We are excited that you are pleased with our service! Thanks for taking the time to share your experience. Thank you for banking with Woodforest!
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Reviewed By smithsecurity Dec 4, 2018
Horrible! 1-800 customer service even more worthless
Continue reading...I opened up 2 accounts. 1 Personal 1 Business.
Personal: I had a charge for $2,860.00 made online. Stuff came and NOT what as described. Spent a month calling and emailing seller. No response.
Called bank filed claim. Said 60 days to possibly get my money back. But as Mastercard CLEARLY STATES, I am NOT responsible for not getting a item or not as described. Yet 60 days I am told every time I call to get a update on my account. That is all they tell me.Business: I got a check from a Canadian client drawn on U.S Dollars. I figured no big deal. Perhaps a week or so like my old bank until check cleared. 6 - 8 weeks. What are they walking it to the bank in Canada? This is insane! I plan to switch back to my local credit union. Such a mistake switching.
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Woodforest National Bank
Replied on Jan 03, 2019We would like the opportunity to look further into your situation. Please send us an email to SocialMedia@woodforest.com with your contact information and we will get in touch with you to address the matter. –WNB
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Reviewed By NancyW Aug 3, 2017
stay away from this bank
Continue reading...What an absolute nightmare bank to partner with. They will hen peck your account to death with fees. Even to accept a wire into your account as a deposit they will charge $20. If you call and talk to someone, that will come at a $2 cost. I tried to close my account (I now live in AZ) and was first told that the only way I could close my account would be to go back to TX. I called again after my account was now negative (due only to the $2 phone inquiry fee) and was told I have to send them the negative balance plus $10 in order to close my account. Of course, this will take a week to process and I have to call back after the account shows the $10. I cannot pay the fee with a debit transaction, it has to be a check or money order (to buy more time to charge more fees, I'm sure). I'm guessing I still will not be able to close it because I will be charged for more 'phone inquiries'. What terrible customer service. I can't wait until I can say 'Good riddance' to this bank, but I'm guessing it will be many more weeks, and more fees before that is possible.
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Woodforest National Bank
Replied on Aug 03, 2017Thank you for taking the time to share the details of your recent experience. We'd like to take a closer look into what happened. Please send an email to SocialMedia@woodforest.com with your contact information. – WNB
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Reviewed By TRichey82 May 3, 2017
DEPOSIT YOUR MONEY & THEY CUT OFF YOUR DEBIT CARD
Continue reading...I tried to use my debit card on my account in good standing with a 2,000.00 + balance only for the card to be declined, it took me two business days to find out that WOODFOREST NATIONAL BANK had cut my debit card OFF, because they did not like one of the merchants that I do business with (at least that is what they are claiming). Even though I have been doing business with this merchant for several years and it has never been a issue before. I receive a email from WOODFOREST NATIONAL BANK every day with all my accounts and the balances, never once did they bother to tell me they were cutting off my debit card never once did they mention that there was any type of problem at all, not to mention the last transaction I had with the merchant that they have the problem with was three weeks prior to them cutting off my card. After hours and hours on the phone with the corporate office located in the Woodlands did I find out that they not only cut off my debit card but they were going to close my accounts in two days WITHOUT telling me as well. I am 50+ years old and I have never heard of such in all my life. But once we got to looking into this a little more we realized that around this time of year (TAX TIME) is when WOODFOREST NATIONAL BANK is closing a large number of accounts WITHOUT ANY NOTICE at all to the customers, in hopes to tie up the customers TAX RETURNS that have been deposited into the customers accounts, my check was direct deposited on Wednesday and I only found out by accident that they were closing my account at 12:01am Friday Morning. This should be illegal to say the least. DO NOT DO BUSINESS WITH WOODFOREST NATIONAL BANK, you will end up regretting it. Bank said they do not like the stores I purchase from so they declined the charge. The purchase I was trying to make was for my monthly order of my MEDS
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Woodforest National Bank
Replied on May 11, 2017We'd like to gather a few details. Please send an email with your contact information to SocialMedia@woodforest.com.
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Reviewed By Dgarner18 Dec 3, 2016
Good for 2nd chance but have hidden agendas
Continue reading...Opened my account with Woodforest. I had checking and savings. I would transfer money from savings to checking, but was never told it will be a fee. My account went into over draft. I called was told to take a test and send in the certificate to have my savings account fixed. But I was never informed that my savings account would be closed. Lack of communication, I was told by a rep that a noticed was mailed to me when I asked her what address she gave me a old address stating thats the only address on file. When I told her I received the mail at my new address she tried to say the letter came back not deliverable. I laughed because. Yes it went back but it was re-sent with my apt number written in. So somebody knows my address. Now I have to go back to the bank which is an hour away to see if I can reopen my account. Smh
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Woodforest National Bank
Replied on Dec 09, 2016Sounds like we need to learn more details of the situation. Please send an email to SocialMedia@woodforest.com with your contact information, so that we can look into this.
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Reviewed By stan0504 May 23, 2016
Basic training for wannabee bank tellers and branch managers.
Continue reading...Poor bank, poor customer service. Nobody there knows what they are doing. If you call to speak to a customer service rep, guess what? you get the answering machine. I opened an account there in January. Checking and savings, direct deposit the whole deal. the debit card would not work. they sent me another one, for the 15 dollar fee of course, and it failed to work as well. the last card they sent only works at certian ATM's so I wind up paying the 4.00 surcharge every time I need cash. I finally started withdrawing my whole paycheck each week just so I would only have to pay one fee. Stay away from this bank unless you want their hand on your wallet. They have a high employee/management turnover, so don't expect to see the same employee twice.
I have since moved to Suntrust Bank in Charlotte.I opened the account online, the card came in three days the pin the following day. Chipped card that works everywhere. and you get answers on the phone from experienced bankers, and top notch customer service. They also have brick and mortar branches. You don't have to mingle in wal-mart to bank.
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Woodforest National Bank
Replied on May 26, 2016We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to SocialMedia@woodforest.com, we will get in touch with you.
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Reviewed By bigrobs73 Mar 16, 2016
Closed my accounts after 10 years`
Continue reading...I have had a checking and savings account over ten years with this bank. As of today I DO NOT! They've closed my accounts and TIED UP ALL MY MONEY! I've been a faithful customer all this time! My children have accounts (OR AT LEAST THEY DID!) for quite sometime. This is all very suspicious! I called them for an explanation and was told they didn't have one for me. Well, they're loss is CAPTIOL ONEs gain! Thanks Woodforest for opening my eyes! Now please give me back my money!
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Woodforest National Bank
Replied on Mar 16, 2016Woodforest National Bank is dedicated to providing quality customer service and we would appreciate the opportunity to speak directly with you. Please send your contact information to CustomerAdvocacy@woodforest.com
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Reviewed By Supaa.badd Jan 27, 2014
Great.
The Assistant Manager helped me refinance my home. It was a great experience.
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Reviewed By steelunc Apr 6, 2019
Biggest Joke of a so called bank !!
Continue reading...If this place could get a negative star I would have given it ! Placed a fraud alert with them 2 weeks ago where some goon in a foreign country had stolen my card info somehow and used a company called paysend to clean me out to the tune of over $800.00 ! 11 different charges. Alerted these idiots the same day i caught it which thank god was the day i got paid and got rejected at a restaurant saying card declined. knew i had just got paid that day. looked at my account online, called them right then and told them. they saw it, placed a fraud alert on my account told me my money would be put back on my card. 2 days later no money. call them back they say should be on there within another day or so. that time goes by still no money. that was last week still no money so i went there then these crazy things say well you needed to sign a paper so we can begin investigation and give money back. did that ! wondered why didnt they tell me this to begin with. ok they say another couple days then surprise still no money ! I go back today to the bank then im told it will be back in my account no later than this coming tuesday which is 3 more days. Also as I said fraud alert was called in on day 1 and these crazies still paid the money to these other ppl from another country after me telling them it wasnt me and they saw the multiple hits ! Im pissed and I am contemplating a lawsuit after this and changing banks when this is cleared up ! I have had to put my bills on credit cards and borrow money for 2 weeks because of this ! I would never recommend this bank to anybody ! Get you a prepaid card 1st ! Im so pissed im seeing stars !!
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Woodforest National Bank
Replied on Apr 08, 2019Thank you for taking the time to share the details of your recent experience. We'd like to take a closer look into what happened. Please send an email to SocialMedia@woodforest.com with your contact information.
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Reviewed By smithsecurity Dec 4, 2018
Horrible! 1-800 customer service even more worthless
Continue reading...I opened up 2 accounts. 1 Personal 1 Business.
Personal: I had a charge for $2,860.00 made online. Stuff came and NOT what as described. Spent a month calling and emailing seller. No response.
Called bank filed claim. Said 60 days to possibly get my money back. But as Mastercard CLEARLY STATES, I am NOT responsible for not getting a item or not as described. Yet 60 days I am told every time I call to get a update on my account. That is all they tell me.Business: I got a check from a Canadian client drawn on U.S Dollars. I figured no big deal. Perhaps a week or so like my old bank until check cleared. 6 - 8 weeks. What are they walking it to the bank in Canada? This is insane! I plan to switch back to my local credit union. Such a mistake switching.
Is this review helpful?
Woodforest National Bank
Replied on Jan 03, 2019We would like the opportunity to look further into your situation. Please send us an email to SocialMedia@woodforest.com with your contact information and we will get in touch with you to address the matter. –WNB
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Reviewed By AlmaMartinez10 Jan 18, 2017
Bad customer service, and poor management
Continue reading...I been with this bank 5 years , at the beginning I was working 2 jobs so I didn't have time to check my account they were always saying that I was overdraft my husband gets paid direct deposit every week so always his check was covering only the overdraft fees and I was closing my accounts trying to figure out why was always overdraft so I decide started banking on line 2 years ago since that time is no more overdraft but they always trying to play with my account whenever I do transfers they try to confuse me and do the transfer amounts twice , and always calling them to fix the problem dealing with their very bad customer service I am a realtor I go and deposit my checks one of them was for the amount of $12,000 I was on the phone I didn't realize that the teller put my check in another account but I check my account every single day because I don't trust the tellers so the surprise that the check wasn't post in my account I went back to the bank at soon I tell the teller that I want to speak with the Mgr because my check it wasn't post to my account and it was the same teller who did the deposit she said that the system wasn't working that's why it was posted to another account and she put the check in my account it was funny because she new who I was she was trying to keep my money and she didn't let speak to the Mgr , since Agust 3 I file a dispute because I bought some flight tickets on 7/16/16 but I wasn't able to flight so the bank after one month send me a letter saying that the dispute it was decline but they didn't know that I spoke to the Airline asking them what can I do if I don't get the refund back they said that I can change the tickets for another day with additional fees and it was good for one year so I called them on 01/14/16 trying to use my tickets they told me that I cant used because is been refunded to my bank account I explained to them that I haven't get the refund so they were so helpful telling what to do for we can find out where is the money at so I order on line another flight tickets with another company but the amount was different to what they charged my account when I saw that I cancel the flight tickets and they send me the cancelation docs. so I took the docs. To the branch next day the one on 1960 and walter to fix the issue for both deals but they were so emphasis in watching a game instead of helping me and we bad attitude told me that they can't help me so I went to another brach the one on 3830 louetta rd spring TX 77388 the manager is Christine Greer trying to get help from them to see if I can get solve the dispute from Agust 3 2016 since the Airline told me that they refund the money to my account and need help on release my account on the purchase of the other tickets that I cancel well the Mgr and theven teller were very rude and with a nasty attitude the Mgr said that is nothing they can do I have to get with the merchandise and try to get my refund back with them so I left and called the airline companies and they were helping me calling the bank what do they need to do on their side for I can get all my money the amount is $2165 one merchandise Mgr spoked to Randy from credit card department to see what they need for they can release my money she told him and sent her the information and he copy me for I can have proofs that the bank ate not doing their job and he told me is something wrong with your bank they just want to keep your money and he told me call your bank and find out if they are ready to release your money I called them they said that Randy need some more information because she wasn't satisfied on what information she received but it was the same information what they required on the authorization form is the time that my account is not clear on the release amount is been a nightmare with this bank so I called back to the bank at customer service a teller answered and I explained to him what is going on with my account he was very unprofessional with bad manners saying that he cant do anything about it that I have to solve the issue my self .
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Woodforest National Bank
Replied on Jan 24, 2017We'd like to gather a few details. Please send an email with your contact information to SocialMedia@woodforest.com.
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Reviewed By Eckelmann Aug 21, 2015
deli loan ripoff
Continue reading...Had s stop payment on a check. Check went through and we had $660 before a 1295.00 check went through that wasn't supposed to they took our savings in one acct of 16.18 and 404.99 of money we never spent in the reli acct and put in the corrupted acct and then took my husbands paycheck out of said account and refused to give our money back. The 1295 came out of Reli account and they gave that back but not the 404.99 or the 500.00 that was in account before they screwed up. Now OCC and attorneys are checking this out. Really bad employees and many untrained and uneducated. Beware.
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Woodforest National Bank
Replied on Feb 03, 2016We’d really like the opportunity to correct the situation. If you’ll send us an email to SocialMedia@woodforest.com with your contact information, we’ll get in touch with you shortly.
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Reviewed By cmatheny79 Apr 8, 2016
By far the worst bank I've ever dealt with.
Continue reading...I've had 2 accounts closed on me since I started using wood forest. I've only been with them for 2 years. I've always kept the minimum in my account, they never sat inactive for over three months. I came back to college and had to reopen my account, the 400$ in it was sent out and I haven't seen it since. The second account was closed shortly after I bought my car and pulled 10,000$ out and left 200$ in. A month later that account was closed and my $200 was gone. The third account which I'm going to go close after I finish typing this has been charged multiple times for $20 "service fees". I was unaware that you needed $100 worth of service to cash checks for me every month. To anyone thinking wood forest I strongly urge you to NOT USE THEIR BANKING SERVICES. Go to Huntington or Chase Bank.
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Woodforest National Bank
Replied on Apr 08, 2016We apologize for any inconvenience you experienced. We would like the opportunity to look further into your situation. Please send us an email to SocialMedia@woodforest.com with your contact information and we will get in touch with you shortly to address the matter.
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Reviewed By bigrobs73 Mar 16, 2016
Closed my accounts after 10 years`
Continue reading...I have had a checking and savings account over ten years with this bank. As of today I DO NOT! They've closed my accounts and TIED UP ALL MY MONEY! I've been a faithful customer all this time! My children have accounts (OR AT LEAST THEY DID!) for quite sometime. This is all very suspicious! I called them for an explanation and was told they didn't have one for me. Well, they're loss is CAPTIOL ONEs gain! Thanks Woodforest for opening my eyes! Now please give me back my money!
Is this review helpful?
Woodforest National Bank
Replied on Mar 16, 2016Woodforest National Bank is dedicated to providing quality customer service and we would appreciate the opportunity to speak directly with you. Please send your contact information to CustomerAdvocacy@woodforest.com
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