Best Customer Rated Banks & Accounts

Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.

Recent Reviews for Banks & Accounts

Santander Bank


Lame excuse for a bank!

I accompanied my mom into the bank where she was depositing a large check! I asked a teller, who was not helping anyone if I would be able to use the restroom. She looked Around, and then responded no. I mentioned how my name was on my mom's account, but that did not seem to matter. So much of banking is customer service...this branch clearly doesn't have very good customer service.

Fifth Third Bank


POOR CUSTOMER SERVICE

Poor Customer Service! This bank came to my job's function to target the employees. They asked to run our credit to see how they can help us buy a home, manage debt and etc. After running my credit they didn't have any advice nor did they give any tools to accomplishing my goals. They only ran my credit to see what product they could sell me. The banker Toyia Vaughn that took my information to open an account NEVER called me to let me know if the account was approved or denied. After a week I called her and she lied and said that she tried to call me. The account was denied and there was NO Adverse Action notice sent. This whole experience was a waste of time and if they really cared about helping their customers than I would have received at least some tools to help me achieve my goals. The bankers ONLY care about meeting their sales numbers. DO NOT BANK WITH THEM!! THEY'RE JUST LIKE WELLS FARGO; THEY'RE ONLY CONCERNED ABOUT MEETING SALES METRICS.

Fifth Third Bank


No Sense of Urgency

In 2004 financed a 2000 dodge pick-up truck with 5th 3rd Bank, and paid off in full, but never used their services again. Then 2017 decided to purchase new farm tractor through Impact Bank using pick-up truck as collateral but discovered that 5th 3rd Bank still had a lien on the truck - so on May 18 returned to 5th 3rd and met with a 5th 3rd Bank representative in an attempt to have the lien removed. The representative was unable to locate any information in their system regarding my previous 2004 loan with them, so they filled out the on-line form and informed me they have 3 business to respond, and then will take up to 10 business days to receive a release in the mail. Was informed by the representative this must be an occurring problem because they have a procedure for dealing with it. Well as of May 24 have heard nothing from 5th 3rd Bank, so I called the same branch to speak with the same representative, but they weren't in and was informed I would have to leave voice mail message. Now I remember why I never financed anything with them again.

BBVA Compass Bank


Bank Malfunction

This is one sad ass branch. I deposited cash in the machine on Monday. I was told to call a 1-800 number because the machine malfunctioned. They found my money the following day, and the money is still not applied to my account. Cash should be credited to the account immediately. I wouldn't refer nobody to this bank.

Webster Bank


Worst. Bank. Ever

Not sure who is more rude the tellers or the phone reps. Went to bed with a positive balance, woke up with fees central, this is how they roll their customers. It is software based robbery. They don't tell you your negative until too late. Then they pile up the 37 dollar hits and wouldn't approve trump for OD protection

Wells Fargo


not illegal but unethical charges on balance

two days ago I've received my bob's furniture's statement through wells Fargo bank. i knew that my special term is going to end this month and I've been paying extra $$$$$$$ to end this account within one year. however, we returned the sofa after few months because of defect and exchanged with another pricey one with extra $$$$$$$ on my account. to my surprise bank charged me $348 as interest. I've called the customer service who dragged me through banking terms and banking rules as well as my singed contract. i kept asking that where they put how my monthly fee has been split into what accounts. finally, after 45 minutes long call manager informed me with strings that she would drop $87 only if i paid the whole amount of over $1500 within two days. it should be over the next year. i was very upset, not pleased for having the feeling of being ripped off by this bank.

IBERIABANK


SCAM ALERT!

I wish that I could give a - Star review:
This bank runs an overdraft and addition fee scam. They will charge you $35.00 or more without any advance notice, emails or phone calls until your into your second charge time.
They'll charge you overdraft fees even when you had specifically declined any overdraft features.
Do yourself a HUGE favor and steer clear of Iberia Bank! There are so many other banks to choose from who do not practice unethical policies in order to scam their customers out of their hard earned money.
You've been Warned!!!
Sincerely
Very Unhappy Ex-Customer

Citibank


Horrible customer service

I disputed a charge on my account. I did not receive the service I paid for. The company after my research turned out to be a scam, yet they sided with the fake merchant. Never investigated my side. Cancelled my account immediately. Will use my capital one account who have always protected my security and interests as a customer.

Homestreet Bank


Do not Do Business With This Bank

Horrible! Business customers should run from this bank. I have rentals and have deposits that are the same amount for each rental. If I deposit the same amount twice in one day the computer report online shows a picture of the same check and the same deposit over and over. So three deposits and three photo's that indicate they came from one tenant. I asked Home Street Bank to fix the problem 2 years ago and they fobbed me off. I have dealt with 8 people who all have the same line "we are working on it" . I put voice mails into the top executives and then got a call from the same robotic people who have been promising a solution AND acknowledging that I am not the only customer complaining. They advertise this service and it is false advertising at the least.

I have employees swing by the bank and deposit checks, I should be able to check my account, as promised, and make sure the deposit was made. Today I tried to login to my account and it blocked me with a "One Time Security Code. They will send a security code to my cell number, I have had this happen a few times, they give you several phone numbers to choose from, for security purposes. I always select my cell number out of the options given and get a text message with the number. Today my phone number was not listed and when I went to the option "My phone number is not listed" it replied that the numbers listed were the numbers "of record"! Really....amazing 2 weeks ago my number was listed....RUN FROM THIS BANK!

KeyBank


Biggest bunch of crooks and liars

Right from the beginning I was lied to about opening my account there. I was told I would get 350.00$ bonus and free checking. I was told all I had to do was have direct deposit and use my card a few times a month. Lies !!!! The worst internet banking I have ever seen. I want to quit my job and just spend my days in front of a branch begging people to not open an account with this criminal organization close your account with them as fast as possible. Please please please do not due business with key bank. Absolute horrible experience all around. I can not wait till Monday so I can go in and close my account.

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