Best Customer Rated Banks & Accounts

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Recent Reviews for Banks & Accounts

PNC Bank Logo

PNC Bank


Horrible Customer Service!!!

paid credit card bill on July 21 due on July 24 via PNC online bill pay. Money sent to PNC credit card on July 24. I was still charged a late fee because of a posting time lapse. Sorry they said, we know how you feel. Forget the feelings lets look at facts. Sorry miss we only waive 1x a year hand you were waived a late fee in April. Yeah cause my mother died and I forgot to schedule payment. Whatever after 20years PNC doesn't seem to care. I'm leavening. Done!!!

Alpine Bank Logo

Alpine Bank


No Customer Service

There is no such thing as customer service at Alpine Bank. As others have said they are all about themselves and how YOU can serve them. Interview other banks, it will be well worth your time. I wish I could give this review 0 stars.

Simple Logo

Simple


Horrible customer service, very secretive.

I opened my Simple account about a year ago, and was looking to switch from Chase. I had a few issues while traveling, tried to transfer funds from my Chase account to Simple. It took an average of 18 days for the funds to transfer, and they told me on the phone it was an issue with Chase. Then changed their story and said it was Federal Law to hold the funds for this time frame. Next, I did a mobile deposit of a payroll check. It never showed up in my account. I called my corporate office about the check and was told it had been processed and deposited. I waited just about a month for the funds to clear. I was told by phone they had a known issue with their mobile deposits and it would be fixed by the next time I tried it. I never did again. I decided to use my Chase account until I was home, and would give them one more chance to make my funds available (as they told me it would be no more than 24 hours for a payroll check to clear from now on). Well, I am home now.... And Simple apparently closed my account two months ago with no warning. Just locked me out, debit card blocked, funds gone. I called and was told they're "sorry" and they can't help me with my account anymore. I would need to email on their website from now on. I emailed and asked why my account was closed and how can I re open it. No response. I called again, and was hung up on after they looked at my account. Sent another email asking why my account was closed and how to get my money back from them. The response I received was, "we appreciate your reply, however we are no longer able to offer you an account."
I asked for what reason, and when I would be receiving a check with my funds. I have yet to receive a response.

Wells Fargo Logo

Wells Fargo


The Worst Bank EVER

I recently booked a vacation to Europe with my family, I rarely travel due to my work schedule and this vacation was necessary to recover from a death in the family. We decided to take a cruise and enjoy being in the middle of the ocean. I filled out a vacation notification with Wells Fargo notifying them of all the ports the cruise would be in, the reason I did this is because Wells Fargo cancels my card when Im trying to book a hotel in Vegas or anyplace else close to my home. I did not want any conflict while I was on the cruise so I took extra measures to notify them and eliminate this extra worry. I am a person of simple means, I don't have many credit cards and I was relying on using my wells fargo card to cover all the extra charges on the cruise. Well, wouldn't you know, halfway through my cruise my card was canceled by Wells Fargo due to them thinking there was fraudulent charges -This meant I could not purchase the wifi on the ship to get a hold of them, I could not engage in any off ship excursions with my family, Could not purchase the photos they took of my family, no souveniers, no wine, no speciality restaurants and the most troubling --- the front desk was asking me to settle the account in cash or produce an actual card. The front desk allowed me to use their phone to contact Wells Fargo - I was on hold for a very long time, when the rep could not help me they would say let me transfer you to specialist - this happened 6 times while I was on the phone - No one gave me any solutions, they kept saying my card was canceled because they didn't recognize the charges and I just had to wait to get it in the mail. They offered no options for me to pay for my cruise, No help at all. I asked them to speak with the Cruise representative to assure them I had sufficient funds - they said no, they couldn't do that - I asked them if my funds could be wired so I could relax on my vacation - they said unfotunately NO, I asked if they could activate the new card and provide the cruise with the number - they said NO - I was offering suggestions in hopes of finding a solution - They offered nothing - and kept saying sorry NO - just wait for your new card to arrive in the mail.. I let them know I was in the middle of the ocean, on a cruise, in Europe - if there was anyway they could help me and they just kept saying NO.

THIS IS THE WORST BANK EVER, THEY DO NOT CONSULT YOU WHEN TAKING THE LIBERTY TO CANCEL YOUR ACCOUNT. THEY DESTROYED MY VACATION WITH MY FAMILY. THEY TOOK NO RESPONSIBILITY AND SENT ME EMAILS WITH NO OPTIONS, NO SUGGESTIONS, NO HELP WHATSOEVER. THEY KEPT ME ON HOLD FOR 2 HOURS TRANSFERRING ME TO NUMEROUS SO CALLED SPECIALIST WHO JUST REPEATED WHAT THE FORMER SPECIALIST HAD SAID - READING FROM A SCRIPT AND NOT LISTENING TO ME AS A PERSON.

I HAVE BEEN A WELLS FARGO CUSTOMER FOR OVER 10 YEARS WITH PMI STATUS AND WAS TREATED TERRIBLY. I AM NOW IN THE PROCESS OF FINDING A NEW BANK AND I URGE EVERYONE TO BE AWARE WHEN BANKING WITH WELLS FARGO.

THEY DO NOT EVEN DESERVE THE 1 STAR I HAVE LISTED HERE.

Capital One Logo

Capital One


Very poor company do do business with

Capital One is a very bad company to deal with. If you pay on your account through your bank with Electronic Payment or with Electronic Check, 2 or 3 days before due date, Capital One accounting office will delay posting the payment anywhere from 3 to 13 day claiming you did not pay your account on time thus charging you late fees, higher interest rates and derogatory remarks on your score thus lowering your credit score. When speaking with a customer service rep, it is obvious that they are reading from a script and are trying to up sell you to their online payment system which will increase their profit and in the end will cost you more. I will never again recommend this company and once this card is paid off, never will they have any on my business.

U.S. Bank Logo

U.S. Bank


Customer Service

This branch is hands down one of the worst. The ATM took my debit card and then the machine flashed out of service. I went into the branch and asked if they could get me my debit card.

I was told "No" by teller Sam Patel. I said how am I supposed to deposit/withdrawal from my account. He said he could "deposit my money". I said that is not the issue- I need my card. I also was concerned about security issues such as the ATM shooting out my debit card to whoever. He told me "there is nothing he can do" and if the service man can get out the the branch today they could calll me to pick up my card or it could be a few days. Sam never apologized nor did he seem to care. He didn't even ask for my phone number to contact me, I had to ask for a pen and paper to write down my number.

I left and called Cusotmer Sevice and explained the situation and the gentlemen I spoke to stated" that the manager should have been able to get my card since the ATM is attached to the branch" he also said I should call and complain to the manager about how rude Sam Patel was. I have tried calling Walter the branch manager 4 times and each time I call I get a different excuse as to why he CANT talk to me... he is on a call- he is not in - he is on lunch- he is not available..... I Spoke to Fran and Janet and Janet assured me that Walter is not avoiding me, if anyone wants Walters number his number is 847-227-1856.... Walter finally called me about 30 minutes before the bank closed and he said that the technician was called but he has no time frame as to when I would be able to get my card. I really didn't have to much else to say to Walter at this point. I do not appreciate being lied to nor treated like I am stupid.

Comerica Bank Logo

Comerica Bank


IS THIS PLACE A JOKE? ARE WE ON CAMERA?

Our business gets a refund check in the mail. It states refund for card balance. I called the bank's 800 # because we're not in MI. The CSR tells me that due to privacy, I need to take the check to OUR bank and have them call the 800 # to see if there's enough funds. THEY DO NOT KNOW IF THEY HAVE ENOUGH FUNDS IN THEIR OWN BANK? HAHAHAHA!!!! That's when I asked if I was on candid camera (yes that'll show you my age) and clearly asked if this was a freakin joke!!!!!!!!! She said well, the only thing I can tell you is if the bank account is opened or closed. UMMMM WHAT A WASTE OF MY BANKS TIME!!!!!!!!!!! We're a repair shop in a completely different state so customers have paid us through their online banking. However, the amount doesn't match any outstanding balance and it's made from COMERICA CARD OPERATIONS. We have NO card so now that this bank sucks clearly through the reviews I have read, but they suck so bad that they're now scamming people in other states to recoup money? I say that because that's the only thing I can think of them doing at this point. JERKS!

New York Community Bank Logo

New York Community Bank


online help

i was doing online banking. when i tried to sign in it rejected my password then i called after being locked out. the rep said she sent e mails i never got. also did you refresh.. check your spam...umm im not from mars..i know all of this . then i called they asked alot of questions then where i lived several years ago. after i told them what my bills were whats it there business.? now i have to go into the bank and go through this again..sick!!!!

Suntrust Bank Logo

Suntrust Bank


DO NOT BANK WITH SNTRUST!

I was a customer for over three years. If your account had a single daily balance under $10,000 they charge a $30 fee per month. They cancelled my business debit card without contacting me or providing any explanation. After multiple long phone calls to "customer service" they did not send a new debit card. When I called the branch, no return calls. When I went to complain at the branch I was begged to stay by the manager. The branch manager told me about another business account that only required $1000 balance with no fee--after they charged me the fee many times over the past three years!!!! This bank is HORRIBLE!!! Regions is much better and much more responsive. I still cannot find anyone to write to file a complaint. There is no accountability.

Green Dot Bank Logo

Green Dot Bank


Greendot has no customer service

Greendot has to be the worst company for customer service I have ever has the miss fortune to deal with I bought a prepaid card from a gas station put 100 dollars on it got home to activate it and get a message saying wrong numbers card cant be activated so whent made sure I put the numbers in right same thing did it two or three more times now I have to wait 24 hours to many attempts nows when the fun starts trying to find away to talk to someone real finaly 3 days later I finaly had a human voice on the other end get told to take pictures of the card and receipt send it in to the site they gave me and give them 1 bussiness day 2weeks later i get a email saying the picturs were not clear couldnt read them which was bull the pictures couldn't be any clearer so I sent them back in filing a new claim still waiting, Believe it or not I went and bought a pay pal master card and the same thing happens im thinking great got to do the same thing but no I called talked to a real person and my card and money was available before i hung up the phone probably 15 20 minutes now thats a company that cares about there customers I will never and recommend no one ever buy a green dot card again they just dont care about there customers I give them 20 thumbs down

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