Best Customer Rated Banks & Accounts

Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.

Recent Reviews for Banks & Accounts

Green Dot Bank Logo

Green Dot Bank

Greendot has no customer service

Greendot has to be the worst company for customer service I have ever has the miss fortune to deal with I bought a prepaid card from a gas station put 100 dollars on it got home to activate it and get a message saying wrong numbers card cant be activated so whent made sure I put the numbers in right same thing did it two or three more times now I have to wait 24 hours to many attempts nows when the fun starts trying to find away to talk to someone real finaly 3 days later I finaly had a human voice on the other end get told to take pictures of the card and receipt send it in to the site they gave me and give them 1 bussiness day 2weeks later i get a email saying the picturs were not clear couldnt read them which was bull the pictures couldn't be any clearer so I sent them back in filing a new claim still waiting, Believe it or not I went and bought a pay pal master card and the same thing happens im thinking great got to do the same thing but no I called talked to a real person and my card and money was available before i hung up the phone probably 15 20 minutes now thats a company that cares about there customers I will never and recommend no one ever buy a green dot card again they just dont care about there customers I give them 20 thumbs down

BB&T Logo


Don't do any business with them

That is the worst bank I ever had, nothing good about that bank, inexperienced staff, rude customer service & mistakes and mistakes all the time .

The Peoples Bank (Chestertown, MD) Logo

The Peoples Bank (Chestertown, MD)

best local bank around

Friendly and helpful employees, fast service for any need.
Been with People's Bank since 1978, keep above min. balance and no service charges!

Nice to have a bank not tied in with some conglomerate elsewhere in the State. All local
folks interested in the welfare of their customers.

Prosperity Bank Logo

Prosperity Bank

Bank manager says "don't park at bank"

Hwy 242 bank in the Woodlands, Texas. Even though I had an account here I was told I can not park here. I am trying to business with you people and you are telling me I can not park outside. I am confused, where should I park? According to the bank manager, who asked security to have me move my car, I am not allowed to park here. I explained I am a bank customer but was asked to move my car anyways. There was no construction, just an empty parking lot. No reason was given why I should move. Very disrespectful, I have a military injury to my femur and can not walk from an adjacent parking lot to do my banking, and why should I? I closed my account, someone fire this manager.

BB&T Logo


Takes too long to reverse Fraud charges

Had a large some of money withdrawn from a teller in another state, obvious was not me. It has been 3 weeks starting the 4th and still no refund. Credit cards refunded the next day, but the bank nothing. Bank can't answer how some one can with draw money in person with out answering any of the security questions? Every time I withdrew in person I get asked several security questions. Stay away from this bank.

Citizens Bank Logo

Citizens Bank

Bad Customer Service also did not follow through with what they offered.

I had won the lottery and the check was from a Wells Fargo bank which was up the street. I bank with Citizens so I went in and asked if I deposited the check would I be able to get some of the funds. The check was for $143860, I was told I could come back tomorrow and get $20000 and in 3 days the rest of the money would show in my account. I was told that by a teller and manager. I waited until the day they said the funds would be available went into the bank because they were suppose to call. Teller says manager has appointment, he did not want to talk to me. Money would not be available for another week. I asked could you not put some of the money in because I already mailed a check on what you said about money being available. Very rude, not helpful, blamed it on Wells Fargo hold, went up to Wells Fargo got a notarized copy of the check showing Wells Fargo released the funds, teller did not want to even look at it. Just said I can't help you, still going to be on hold. Call call center said I would have to go to branch that did nothing to honor their word or help. If they would not have lied I could have went to Wells Fargo and opened an account and had access to the funds.

Wells Fargo Logo

Wells Fargo

Wellsfargo robbed me 255.99

i purchased a 255.99 for a remittance last 7/11/2017 then i checked my bank statement after my purchased it stated there my purchased 255.99 then i cancelled the remittance because of security reason the remittance said also the refund will take 2-3 days but i keep on checking my balance i was still short of 255.99 i called the wellsfargo the supervisor like blaming me because i purchased alot am like i always checked my balance from time to time but honestly im short of 255.99

Trustco Bank Logo

Trustco Bank

Horrible customer service and unknowledgable tellers and astrocious bank manager

The bank in itself is horrible. Long wait times and most times they do not have any money in the bank for the patrons to take out, especially if it is in large amounts, even $600!
They hire young inexperienced tellers and managers who do not know what they are talking about, are always texting on their cells in front of patrons and the one in Hudson NY curses like a sailor in front of patrons. The dress code needs to be updated so the females when they bend down their rear end isn't showing. Nor wearing tight enough jeggings that their female bits are clearly outlined.
It is also atrocious to see how the bank manager KW is acting inappropriately with the male teller. This bank was wonderful when the previous bank manager, Jennifer was there. Everything worked smoothly and it seemed like an appropriate bank, not some teeny bop show with the so-called bank manager all over the male teller.
Since when can a bank close a patrons joint account without notification or consent? Apparently this bank can and did.
DO NOT BANK THERE FOLKS. They make horrible mistakes as in putting others money into another's account, closing accounts without notifications or consent, and not to mentions the inappropriateness of the bank manager with the tellers.



Inconciderant customer service.

After working a stint in Baton Rouge I stopped for cash to fuel up my r/v to get home. The ATM machine was at the Iberia bank on airline highway in Baton Rouge. The machine took my card leaving me stranded without means to get home. Keep in mind my account is in good standing and I've been a customer for well over ten years. When I called the hotline At 6pm I was put on hold for a long period of time then disconnected. When I called back another person answered the phone and straight told me there was nothing they could do. Even after I told him I was out of town with no other means for paying for fuel to get home. Not once did anyone offer a service repair man to respond or anything else. Kind of pathetic In this world of technology. I'm sure assistance could have been offered or at least a flat out can't help you. I'm sure if the CEO had a problem the repair man would come out or been fired. I'm closing my account first thing tomorrow morning just for the rudeness of being put on hold then being hung up on. My time is more valuable than loyalty to any corporation who views people as a herd instead of individuals.

Webster Bank Logo

Webster Bank

total scam artists

I have been a Webster bank customer for 12 years and never had an issue with this bank until recently. A hacker hacked into my online account with google play that I had my bank card information and racked up $400 of online purchases. I haven't used that account in months. Subsequently it caused my account to overdraft. I had gotten a phone call from Webster's own Fraud department telling me there was suspicious activity with my bank card. I denied the transactions and went into my local branch the next day to dispute the transactions. I asked them if they could wave bank fees due to the fact that the overdrafts were not my fault and pleaded with them that if they didn't I would lose 1/2 of my paycheck and I couldn't afford to lose. They said No, that if they decided to refund me then I would get all overdraft fees back. 500.00 were taken in just over draft fees. This all took place the beginning of MAY and I still have no resolution. Further more the emails that this EFT dept sends me regarding the investigation are insulting. It is the same questions over and over again just a different email. They asked me why I only disputed transactions up to a certain date but nothing more than that? Federal law only allows you to go back 60 days and this was what my local branch told me. So the disputes were only for 60 days. I find it really scummy to try to trick a customer or make them second guess themselves by saying and I quote "if you haven't used your google play account, then why are you only disputing certain transactions but not others?" Well idiots you should know the law? The transactions they asked me about were going back more than 60 days!! I would dispute them if I could. Iv had two emails asking me if I haven't bought anything with google play then why was was my card presented at the time of these purchases? Does Webster not know how hacking works? I had to answer the same questions over and over. And all the while they get more and more insulting. Making me feel that I actually am trying to pull a fast one on them. Or that I am at fault. They told the branch manager that they would reopen my case once they received the emails from me and mail me a letter stating so. Well never got the letters and when I asked the bank manager I delt with for the disputes, the EFT dept claim they mailed it out or I didn't "send my email to the right email" I sent my response to their second interrogating email on july 2nd and have not heard a word. I had to forward it to the bank manager that iv been dealing with today, because god forbid they don't "get it". Bottom line, I find it really interesting that the same bank that tells me I am ONLY going to get my 500.00 worth of bank fees back is the same Entity that makes the decision that I get refunded the stolen money. I find that a conflict of interest. Of course they don't want to give me the money back because that means they would have to refund me the bank fees. Im still waiting on a decision. I really have zero hope that Ill ever see that money again. And honestly at this point I would settle for the money that was stolen from me. I wouldn't recommend this bank to anyone. Don't ever get your bank account or card information stolen from this bank because they will treat you like You're the criminal. That's what upsets me the most. I honestly think they just wait for this to happen to customers, so they can profit of the bank fees that accrue. Its pretty pathetic. Iv been a loyal customer for over a decade, despite what this decision is Ill be closing my account and leaving this bank. I know they wont care because I'm just a spoke in a wheel. I don't have a lot of money and I don't have a business account. But I do have friends and family that have both. And they are looking to leave over this incident. Its about principal now. And I have absolutely no problem bad mouthing this bank on every social media platform including the media. Go elsewhere because they don't give crap about you.