Best Customer Rated Banks & Accounts
Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.
Recent Reviews for Banks & Accounts
HORRIBLE CUSTOMER SERVICE!! The lady helping me, Jessica, claimed to be the manager, was terrible. I was on the phone for one hour, and nothing was solved. She did not help or get anything done in that full hour. Terrible service, horrendous experience, strongly dislike this place. Would not recommend their services whatsoever.
Negative 5. Terrible
Huntington Bank has the worst customer service I have ever dealt with. We are 10 yr customers. Recently there were unauthorized charges to our account. Immediately we called customer service, and dealt with the most unfriendly, seemingly inexperienced people in the industry. We were left to feel we have to figure this out on our own, and on top of everything couldn't even get them to give us the phone numbers of the companies that hit our accounts for 1811.10. That's ok Huntington.. we got em in 5 minutes on google. WORST MOST IMPOLITE, LAZY, AND CLUELESS BUNCH OF PEOPLE WEVE DEALT WITH IN ANY AREA OF OUR LIVES AS CONSUMERS. They are great, as long as you never need them, or ask any questions.
Wells Fargo is the worst bank to go through when it comes to getting a student loan. If you have other options, do not go through them. When you are finished with school they will not work with you if you are unable to afford the monthly payments, which they start out at a ridiculous amount. They will also tell you that if your cosigner can afford the loan but you cannot that it is not their problem and you need to discuss that with your cosigner.
They are literally thieves.
My family has all of their accounts at Huntington. For my children my wife has her name on their accounts just so there is a second person. Someone wrote fraudulent checks with my daughters name and deposited them into her account and then withdrew the money. Huntington closed my daughters account and then took the money for the bad checks out of my account. I thought banks don't pay out money until checks clear? Why should I be the one to pay when the bank messed up. Huntington is no different than the crook who wrote the stolen checks. Huntington stole from me, but they are allowed to do that because they are a big bank. On top of that I am charged $10 each for the stolen checks that bounced. They took over $800 out of my account without telling me and now my checks will bounce. Guess who will have to pay a fee for that? I'm done with banks. I'll keep my money under my mattress were I can protect it from the bank thieves. They have a fraud hot line for you to call 24/7. I called many times on the weekend trying to get them to close the account when the first bad check showed up, but was told on a recording to call during business hours. Never ever do business with these thieves. If you bank there your money isn't really yours unless you have it in your hands.
Useless customer service; disorganized
2 weeks ago, there was a fraudulent attempt at taking money out of my account, so it was suspended along with my online access and debit card. I called the main number and they sent me a new debit card and unlocked my online access. Yesterday however, I found my online access once again blocked and my debit card declined. I called the fraud dept. and she asked me the standard "security" questions- she said the college I said I went to was not what she had and that I took too long to answer her questions and I would have to send a copy of my driver's license, social security card, and a recent utility bill. I sent it to their email address, but apparently they went home for the night so I have to wait until tomorrow. I only went to one college so how could my answer be wrong? And I was too slow in answering her? WTF I've been with them for about 5 years and as soon as this is resolved I'm taking out my money and going somewhere else!
lost your chance
I was all ready to open several accounts and after doing a search and reading the endless reviews on the lack of customer service, I'm glad I didn't jump in.
So I'll go elsewhere. Your loss especially because I don't need a loan. I was just looking do open accounts, but after reading what people are going through and your standard response to each review.... Nope, lost your chance.
Don't do it.
I opened a simple account over three years ago and when I first started out it was amazing. The customer service was always super helpful and timely. They even sent a postcard on my birthday! I didn't even mind not being able to have an actual branch to walk into because everything else was so great with them. That was until recently...they switched banks and it's been downhill from there. I received a notification that they couldn't verify me, even though I've been with them for more than 3 years no problem, and when I sent in the requested documents, no one ever followed up or confirmed anything. When I called 3 days after submitting they said they would let the other department know. My account is frozen and my bills are coming up. Let's just say after this all clears up I'll be taking my money elsewhere.