Best Customer Rated Banks & Accounts

Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.

Recent Reviews for Banks & Accounts

Webster Bank


Horrible fee structure

On top of even worse phone customer service. I was directed to go into a branch to get the most basic issues sorted out. I just finally closed my personal checking ive had for over 20 years. Closing business account next.

Simple


Simple bank are crooks

First let me say I would never recommend this bank to anyone ever. Its the worst. They are rude, not helpful at all. They withhold your money. No bank that I know of is allowed to do that.
So Simple closed my account back on April 5th for a bounced check. One day after the check bounced didn't even give me a chance to pay it or anything. So I don't find this out until April 26th when I get online to check that account because the survivor benefits from SSA were being deposited that day. So I check my closed account and the money is still in the account from SSA. I call the 888 number on the back of the card and they tell me my accounts closed so I'm not authorized for phone support. I get online and message them asking them how am I supposed to get my money now that my accounts closed. No response. I probably sent 10 messages that day and nobody ever got back with me. I messaged Simple again on the 27th alittle more aggressive now because now I've read these reviews saying that theyve had the bank close their account and they didn't get their money for months, so now I'm nervous, I need this money. Plus it's going to my children. Anyway, so no response. So I call the number again about 4 times each time they tell me they can't talk to me because my accounts closed meanwhile im asking them to send me to their supervisor or telling them im not getting any help through Web support. Every time they told me "we can not help you and im gonna have to hang up on you now" . What customer service center that you know does that? None that I know of. Im irate! So I'm stuck I have $1500 in an account that I can't get to that won't speak to me nor will they help me in any way. Crazy right? This shit is unacceptable. This is against the law. I have bills to pay. Not having any number to call to figure this out with a human being is very frustrating

Fulton Bank


To the Customer who complained of Invasion of Privacy

The reason they take photos of each room is to make sure the house is intact, you know to make sure it has walls, ceiling, bathrooms, kitchen, windows and that its an actual structure. As for being a showcase, they could care less if your house is a pig pen. Your house not being neat and clean doesn't have anything to do with the value of your home. If you were buying a new home, wouldn't you want to go inside and see what it looks like before giving your money to the seller?

Renasant Bank


Ignored

I went to Renassant bank today to open an checking account. I waited for 45 minutes no one asked me did I need help. The tellar & others just looked in my face & walked by. I finally told the tellar since I was ignored I'll take my business some where else. I walked out.

PNC Bank


Great customer service

This bank staff were so friendly!!!

First Tennessee Bank


Run from this bank

I used to have a F*** Tennessee checking account. I had given a company permission to take payments out of my account. When they kept taking more than I had approved a f*** Tennessee rep called me about being overdrawn. I told her I was being a victim of fraud and to please not give them anymore money. To my suprise she told me that they couldn't stop the auto payments and only I could do that. I couldn't believe what she was saying and I again told her I was being a victim of fraud and I would not be responsible for any future withdrawals. Well they continued to allow the withdrawals until they racked up over $1000 in overdraft and then closed the account. When they contacted me about the amount owed I explained what happened and that I wasn't going to pay it. Well they siued me and rather than getting a lawyer I paid them. I know this is unbelievable but please beware of this SORRY bank. George David Ormandy

PNC Bank


Applying for a Home Equity Loan

We began the loan process about 4 weeks ago. The first person we spoke to gave us the % rate and stated that this process would take 4-6 weeks. He told us there would only be a drive-by or desktop appraisal because we currently had a Line of Credit with their bank. This was done and we received a copy of the appraisal from PNC. We are now being told that PNC's underwriters require a full home and garage appraisal. This is because we live in a historic district in an old house with a 2-story garage. It is the garage that has triggered the full walk-through appraisal because it has "storage" above it. The garage was built to look like an old carriage barn about 33 years ago. It is not good enough to look at the garage in a walk-through, they require going into the house also. We were also told the costs would be about $222. After looking at the papers we received that doesn't appear to be the case. The person that has been assigned to us is also very limited in her knowledge of this process. We are considering not going through with this loan because PNC has misinformed us as customers. The complete process with PNC has been disappointing and very upsetting. We are being treated as if we have not been good customers or that they value our business. We are very uncomfortable going into business with a company that doesn't follow through with the initial product they offer. We prefer to give a "0" rating.

Huntington


Title

I can't even give any of the 12 different banks and the 17 customer service reps that I spoke to a 1 star. Lied to 4 times telling me they sent my car title to me, twice that they sent my car title to the car lot that I bought the vehicle from 4 years ago. ( I paid the car loan off in November, still have the car and did not trade it) was told I'm being unprofessional because I'm upset that not one of the 17 people I have spoken to since January has helped me. Worst bank and everyone that I have had a conversation with regarding this needs some customer service courses and need to learn how to do their job

U.S. Bank


Stupid and arbitrary online deposit policy

I am out of state, and received a check I need to deposit. When I tried to do an online deposit, as I often do with them, it wouldn't let me deposit it, saying I was over the limit (I am pretty sure I've deposited larger checks before online). They said the limit was $1500, and this check happened to be for $1534.34.

I let them know I am not in State, and would not be for several months, at least. What if this had been an emergency?

That no one could authorize letting me make that deposit show a very weak and poorly thought out system.

I've been with them for over 3 years, never had a deposit issue before, and have several times that amount in my account, so there NO EXCUSE for this.

Citibank


A 40 Year Customer

I have been with Citibank for over 40 years - which includes New York and Florida.
Regarding the Citibank on Jog Rd and Boynton Beach Blvd - Boynton Beach, Florida
This bank has become insensitive to parents with infants, the disabled, and the elderly - especially in Florida. The present manager for the past two years or so has not shown courtesy to his customers. If you speak to him about a situation he shows sympathy for his
tellers. He is not managing the bank properly. You walk in the bank - NO ONE on line - and the drive through is closed. Three tellers perched on their chairs talking - but the drive through
is closed. He tells me he had his tellers take one customer in the bank and then one drive
through customer - for this reason there was always a long wait. I am sure with the technology of today, Citibank should offer better service. TD Bank offers longer hours, 7 day a week banking and a drive through.

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