Best Customer Rated Banks & Accounts
Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.
Recent Reviews for Banks & Accounts
SO RIDICULOUSLY SLOW
We applied for a construction loan and were approved. We were advised it would only be a couple weeks to close on the loan. We turned our bids, materials list, etc. into them on Sept. 2nd. Over a week goes by, no word from anyone. So we called our loan officer-who happens to be the manager-and he said he hasn't worked on it as he's switching offices. But we'll have the appraisal ordered and in our hands in just a few days/week maybe. (Supposedly Weds). Weds. Came and went, so we called the following Monday. The appraisal had been sitting in his email since Thirsday, hasn't looked at it yet. We finally received it Weds. Then a couple days later he calls us- he lost our tax returns and needs another copy, so closing was pushed to Tuesday. Today is Friday, called him to see if he had a time set for closing on Tuesday. Oh, what do you know- our papers haven't been signed yet (by who knows who) and then the closing docs need to be created so closing was pushed out ANOTHER week. Their communication is terrible, never has he called us. Unprofessional and so unreasonably slow!! Today is now Sept. 30th, so knows when we'll be able to close!
The return of personal service and friendly staff
Rates and fees are competitive. The distinguishing factor here is the service. The staff are exceptional, and their level of service is consistent across several of the branches I have visited. If you want a bank that you can have a relationship with, and not just be another customer and face in the crowd, look to Village Bank and Trust for personal service and staff who act in your best interests.
Awful Customer Service
I had this account for a year and paid it out twice. Everything was paid out on time and when I went into the store no notice are anything they closed out my account. If I had known they did business like this in the beginning I would have never shop or applied for the card. This is unprofessional business and on top of that the representatives are rude!!!!!
Stay Away from Santander!
This company does nothing to protect their loyal customers.
In the end treat you like a criminal
1. On 9/12/2016 my wife's credit was ran by a branch Santander in Cranston, RI without her permission.
2. 9/12 a charge for $2.91 was made at a MacDonald's in Cranston, RI
2. Her online account that was hacked after 7+ years of inactivity. Her passwords were reset. Her ATM PIN was reset.
3. 9/13 $9000.00 was transferred from our savings account to checking. This was "not an issue because it is within their bank."
4. 9/13 3X$800.00 was withdrawn from a branch ATM with a fake card. Cranston, RI
5. 9/14 3X$800.00 was withdrawn from a branch ATM with a fake card. Cranston, RI
6. 9/14 $1215.80 Money Order at the USPS in Providence, RI
7. 9/14 $4950.00 Internal Transfer to another Santander Account Cranston, RI
8. 9/14 $3500.00 Internal Transfer to another Santander Account Cranston, RI
WE LIVE IN NEW HAMPSHIRE!
How does this not raise a single red flag?
Then we are never called back by the investigator or anyone other then the branch manager.
Unfair credit card application process
I applied for a chase slate card recently online on chase.com. They said I need to wait 7-10 business days to receive a written response – approval or decline. Then they declined my credit card application due to too many credit card applications filed within 2 years. I called them and asked if I could call the reconsider phone number. They said no the decision stands. I have a 753 credit score. I make $57,200 each year. I also have only one credit card with a credit limit of $3500. Why would they decline my application? I have therefore been DENIED access to credit, which I wanted to actually use. Chase is a very dishonest company. Why do I also have NO chance to reconsider? Why do they have this unfair policy? This seems like it is just some big evil bank that is ripping off customers left and right and needs to be broken up or shut down. Since I have been denied access to credit, I deny Chase any of my banking relationships and actively pursue other more friendly companies. Chase you suck – very dishonest company. Worse than Wells Fargo!
Managers are useless
If your are interested in customer service and having a manager to go to for any service issue complaint, it would be advantageous to place your banking business elsewhere. Simple statement and service issues are met with confusion. Don't even expect a call back from a manager if you are looking for one. Have my car loan there so I stay, but once paid off, Im out of there. Thank goodness I have other bank accounts elsewhere to rely on.
Dishonest, terrible bank
My mom and sister both had accounts with Discover bank and have had good, uneventful experiences with them, and I found a great promo code online, so I decided to open an account with them. My account has been open for a little over a month, and what a nightmare.
First, they withdrew more than I asked them to for the opening amount, which left me scrambling to have enough money in my other savings account to cover a payment that was about to be due. It took me speaking to four different agents (and eventually speaking to a supervisor), but this got resolved eventually thanks to a competent supervisor who apologized for the agents who weren't able to help me/misinformed me and offered to cover any fees associated if the payment on my other account bounced due to their error.
We were back on track until today. Today, I found out that the promo code I used for the account was invalid. Or, to be more technical and put it into the words of Michael and Katie, the two agents I spoke to, "the promotion was still active when you used it, but you needed to open an account two weeks before you did." They said this was all in the fine print when they email these codes to people (but I found this code on a website which didn't mention this or say that I had to open my account by an earlier date). Did it show me the code couldn't be used when I was signing up? Of course not. Did I get any sort of email/phone call/notification of any sort that I didn't meet the qualifications of the promotion? Nope. Michael admitted that it wasn't very customer friendly that the code remains active even after there is no way that someone can redeem it, and said that he would send that feedback along to the dev folks, but that there was nothing he could do for me in this instance.
I left my bank of 10 years for Discover Bank, and what a mistake. I now plan to crawl back with my tail between my legs, begging them to take me back. Maybe I'll bring chocolates/flowers/a big banner that reads "I was wrong. Please take me back!" All I know is that I wasted a month trying to bank with Discover, and all I have to show for it are two very negative experiences and lots of wasted time on the phone. Hopefully you can learn from my mistake.
Avoid the PNC in Dr. Phillips (Orlando)
I don't have a problem with PNC as an organization but this branch has some of the rudest customer service representatives I have ever run into in my life. No friendly welcome, smiles or personality at all!! The assistant branch manager, Maria could definitely benefit from some customer service training. She dropped my ID under her desk and told me to get it because it was closer to me!!! Yeah!! Just go elsewhere!!!
I hate the service
I opened a bank account with BMO because I got multiple emails from them. Once opened, I got to know that I cant do any wire transfers. Next, the checks I send don't get delivered.
Next, I left money in my account and came back to India and they said that its easily transferrable and guess what, now they are saying that there is no way to get back my money without coming back to US. I don't know what to do or where to go. I have been taking calls till 2am at night to get that money but they just don't care.
Absolutely Worst Bank Ever!
My mother and I decided to close our joint checking account at PNC. We both went to our local branch with my mother's up-to-date (and balanced) check ledger. We told the teller we wanted to close the account; she merely looked at the amount in checking, said "OK", and proceeded to close it out. My mother asked her to check in the computer to see if all the checks written recently had cleared; she said, "Oh, they have," and closed out everything. Lo and behold, six weeks later, we received a notice from our local waste management company that the check we had sent them for account payment had been returned to them marked "Account Closed". And guess who got stuck with their $20.00 fee? Right! We did! My mother and I cleared things up with the waste management company (who lowered the fee for us), and then we went to PNC. The branch manager told us that the whole thing was OUR fault for "not being truthful with the teller about outstanding checks." -???- Needless to say, we are still out the fees and were told that we are basically liars. Hmmm, the customer is always right, eh? This was not the only incident at this bank; several months ago, my mother wrote a check for $7.00 to her church for their Sunday collection. PNC somehow interpreted this check as having been written for $70.00 dollars.(I saw this check before my mother took it to church - it was clearly written and completely legible.) They refused to change anything until my mother contacted her parish office and their very efficient and honest secretary told her she had the check and it was most certainly only for $7.00. Thanks to this very nice woman, PNC had to adjust my mother's checking account balance to reflect the correct amount. This is by far the most useless, idiotic and flat-out rude bunch of people I have ever had the misfortune to have to deal with. My mother has now joined my credit union and is completely satisfied with their excellent service and friendly staff. I have been a member of this credit union for 26 years and I have honestly never had any problems there. Please take my advice: DO NOT have anything to do with PNC bank. It is staffed by some of the most disrespectul people I have ever met.