Best Customer Rated Banks & Accounts

Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.

Recent Reviews for Banks & Accounts

Bank of America


Very poor customer service

I am completely disgusted with Bank Of America's customer service. Every year they seem to provide less and less. Unfortunately, my home mortgage is through them and moving it will be expensive. Used to be good years ago. My local branch is extremely incompetent. Look forward to moving my business this year.

Suntrust Bank


Very Poor Customer Service

This bank's customer service team does not know anything about customer service and every time I call them with a question they direct me to the branch. I have a checking and a savings accounts with them, and I called the wire transfer 800 number today to ask how much is the fee for wire transfers and the lady answered my call didn't tell me the information I needed and lectured me that I have to go to the branch as if this fees knowledge is a national security secret. This isn't my first time asking them for some information and they refuse to give it to me and direct me to the branch. I'm closing my account and advise all people to think very good before opening an account with them.

Huntington


Do not ask questions about your account

If you have a question about your account you are expected to know the Huntington Bank department that can answer that question via phone support. For example, if you have a question about an alert that is coming to the wrong email address you have to know in advance the on-line support group is who you need to contact. If you do not know this then you will be transferred from department to department. Huntington Bank does not care about how long you wait between the transfers. The whole concept of FIRST CALL RESOLUTION is a totally foreign concept to the bank. You have a choice in who you bank with and Huntington should not be one of the choices

BMO Harris Bank


Worst experience for a first- time home buyer

Getting a morgage loan was difficult even though I had all my paperwork in, a realtor that was on top of it, and a very good credit score. My loan officer lost paperwork several times, forgot to order my home inspection, and then quit two weeks before closing.
I could chalk it up to one employee being a bad apple_ but now I have a whole new issue.
I received the loan, after holding the banks hand through the process. I send in my first payment, and they code it for a much lower amount then what it should be. My bank calls, corrects the issue, and they receive their payment. Except they never document this. So I'm getting hit with late fees, and 800 dollars is "gone". So to stop the late fees I give them 900 dollars to get current. I'm calling every month to get this corrected. I've talked to 6 people. I've submitted documentation. Now, they say it's all taken care of except it's still on my credit report, and the statement they just sent me doesn't have any changes except the late fees aren't on it anymore. Which I paid them anyway. They owe me a lot of money, and they need to fix my credit. So far, 3 months later I am still fighting these people.
DO NOT USE THESE PEOPLE FOR A MORTGAGE.

Woodforest National Bank


Horrible Customer Service

I stopped in the Woodforest bank on North Eldridge today, January 19, 2017. There was only one employee working to help customers. The two females were busy gossiping and on a personal phone call, which they had on speaker phone. I was on my lunch break so I don't know why you had 3 people working and only one male employee was helping customers? Neither of the females felt the need to get up & help customers. They are too busy being lazy and rude. Is this how you run a branch? The manager should be ashamed of herself for having employees this lazy & rude. If I go back to that branch and encounter those two women again and I'm treated as unimportant because they think their time of gossiping is more important than waiting on customers, I will take my complaint as high up with Woodforest as I can. Shame on you for letting employees behave like this.

Synchrony Bank


Predatory Banking Practices - Beware of this Bank

In May 2015, I borrowed $7,100 through Care Credit/Synchrony Bank at the urging of my dentist to help me pay for dental work. My dentist explained that I could have 18 months interest free financing, which sounded. My plan was to pay as much as I could for 18 months to lower the balance, and then pay it off in full at the end of my interest free period. I enrolled in paperless statements and automatic payments to minimize paper and make sure my payments were always made on time. I have never missed a payment. Because I was able to see that my monthly payments were being made, I didnt notice that I wasnt receiving statements by email.
Fast forward to January 18th, 2017. I received an email from a 3rd party credit monitoring service, Credit Karma, telling me that my credit score had gone down because of a large increase on one of my credit card balances. I immediately suspected fraud, and at the very least someone had made a mistake.
It turns out, that the 18-month zero interest promotional period had ended on my Care Credit/Synchrony account, and they charged my $3,013.95 in interest which had been building over the course of the 18 months. And the interest rate jumped from zero to 26.99%! I was shocked. It didnt seem like this could possibly be legal. I had never been notified that my zero interest period was ending, and was never given the opportunity to pay off my balance. I didnt even realize this had happened until over a month later when I checked my credit! My balance went from $3,684 to $6,856.94 overnight. It was like I had made almost no progress at all on this balance over the last 28 months.
Immediately upon figuring this out, I called the Synchrony customer service number located on the back of my Care Credit card. I wanted to find out if there was any way I could pay off the balance in full before the interest had been charged. I spoke with a total of four representatives, all of whom read to me from the same script about Synchronys policies regarding this sort of thing. I was told that it is not Synchonys job to inform their customers that their zero interest period is ending, and it was written in bold writing on my statements (which I had not been receiving) for the last 3 months. They said that they do have a 30 day grace period, but I had missed that cutoff by 16 days. They were extremely unapologetic and practically smug about the fact that there was absolutely nothing they could do to help me. Even given the fact that I experienced a death in my immediate family, imposing additional financial hardship, made absolutely no difference. They ensured me that what they were doing was legal under fair banking laws. From a fair and decent human beings perspective, what Synchrony is doing is predatory, misleading, and unethical.
Doubling someones debt over night can be devastating for someone who lives paycheck to paycheck and only makes $35,000 per year. I had read over the terms when I received them at the beginning and listened closely to what my dentist knew about the plan, but I was never told in words and had no understanding that this would happen. Had I known I would have never borrowed the money.
I am surely hoping Synchrony will read this and make it right. Unfortunately after reading other online reveiews of their business that seems extremely unlikely. Beware of doing business with this company! I will be transferring my balances with them asap if they are not able to resolve this.

Bancorpsouth Bank


Over Draft done wrong. They dont deserve 1 star but had rate it

this use to be a 5 star bank to me. Now its as sorry as it gets. They cant wait to OD you. I got out at 2 am to deposit money to stop OD. Because I put money in ATM which I thought was faster they say overnight deposit is. MNow if had put in overnight been a different reason. I checked my account was overdrawned 63.00 At 2 30 am deposited 65. well Yes that was their way of getting money. right now I am 34 negative. How can it be overdrafted ???? No stars for this bank no more. This is how they get rich, screwing poor people over

PNC Bank


Transfer issues..

How can i give negative star rating? I have disliked PNC since I joined 3 years ago. Every transaction is pending for days even cash deposits. And they have applied debits before credits on the same day. Just recently online I was allowed to make a transfer out of my PNC account (joint with wife) transfer to my account at NFCU. They didn't let us know until after 2 days that it wouldn't go through because she wasn't on the account at NFCU. Obviously when you call to discuss, different reps tell you different things. And although we were both (my wife and I) on the phone, the rep would only talk to my wife and not to me. What's ironic is that my wife doesn't work so its only my money going into the account. What's even more unfortunate is that it boils down to each account holder has to have separate online banking access for the same account. That makes no sense to me. I'm sure it does to the bank. But at least the account holders should be informed of that and not allowed to initiate the transfer in the first place. The result is $1400 will be in banking limbo for 6 days with no access to it. Please stay away from PNC. If you have to use a big bank Chase is the best of the worse. Credit unions are the way to go...

Chase


Customer

I won't recommend this branch for transportation. Banker is rude and uncooperative. I staff standing next to ATM machine and forcing to use it and other banker is standing next to her. Ones teller is on the counter. 6-7 people waiting on line. No one initiative to solve issue. They are not respecting customers question. Their attitude is if you want..... I close my account today. If no rate I could use it.

KeyBank


Key Bank Loses Yet Another One

20 months depositing checks from the same account ended from a check deposited from a closed account by accident (a 90 year old sent the check from a closed account; then resent a good check 2 days later). I was accused of FRAUD and they closed my account.
No Prison or Jail record, No police record whatsoever, No judge/jury/executioner...

This could be a side affect from the MANY, MANY, MANY, etc mergers that banks CONTINUALLY (big time GREEEEEEED) need to gorge.

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