Best Customer Rated Banks & Accounts

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Recent Reviews for Banks & Accounts

Trustco Bank Logo

Trustco Bank


Horrible customer service and unknowledgable tellers and astrocious bank manager

The bank in itself is horrible. Long wait times and most times they do not have any money in the bank for the patrons to take out, especially if it is in large amounts, even $600!
They hire young inexperienced tellers and managers who do not know what they are talking about, are always texting on their cells in front of patrons and the one in Hudson NY curses like a sailor in front of patrons. The dress code needs to be updated so the females when they bend down their rear end isn't showing. Nor wearing tight enough jeggings that their female bits are clearly outlined.
It is also atrocious to see how the bank manager KW is acting inappropriately with the male teller. This bank was wonderful when the previous bank manager, Jennifer was there. Everything worked smoothly and it seemed like an appropriate bank, not some teeny bop show with the so-called bank manager all over the male teller.
Since when can a bank close a patrons joint account without notification or consent? Apparently this bank can and did.
DO NOT BANK THERE FOLKS. They make horrible mistakes as in putting others money into another's account, closing accounts without notifications or consent, and not to mentions the inappropriateness of the bank manager with the tellers.

IBERIABANK Logo

IBERIABANK


Inconciderant customer service.

After working a stint in Baton Rouge I stopped for cash to fuel up my r/v to get home. The ATM machine was at the Iberia bank on airline highway in Baton Rouge. The machine took my card leaving me stranded without means to get home. Keep in mind my account is in good standing and I've been a customer for well over ten years. When I called the hotline At 6pm I was put on hold for a long period of time then disconnected. When I called back another person answered the phone and straight told me there was nothing they could do. Even after I told him I was out of town with no other means for paying for fuel to get home. Not once did anyone offer a service repair man to respond or anything else. Kind of pathetic In this world of technology. I'm sure assistance could have been offered or at least a flat out can't help you. I'm sure if the CEO had a problem the repair man would come out or been fired. I'm closing my account first thing tomorrow morning just for the rudeness of being put on hold then being hung up on. My time is more valuable than loyalty to any corporation who views people as a herd instead of individuals.

Webster Bank Logo

Webster Bank


total scam artists

I have been a Webster bank customer for 12 years and never had an issue with this bank until recently. A hacker hacked into my online account with google play that I had my bank card information and racked up $400 of online purchases. I haven't used that account in months. Subsequently it caused my account to overdraft. I had gotten a phone call from Webster's own Fraud department telling me there was suspicious activity with my bank card. I denied the transactions and went into my local branch the next day to dispute the transactions. I asked them if they could wave bank fees due to the fact that the overdrafts were not my fault and pleaded with them that if they didn't I would lose 1/2 of my paycheck and I couldn't afford to lose. They said No, that if they decided to refund me then I would get all overdraft fees back. 500.00 were taken in just over draft fees. This all took place the beginning of MAY and I still have no resolution. Further more the emails that this EFT dept sends me regarding the investigation are insulting. It is the same questions over and over again just a different email. They asked me why I only disputed transactions up to a certain date but nothing more than that? Federal law only allows you to go back 60 days and this was what my local branch told me. So the disputes were only for 60 days. I find it really scummy to try to trick a customer or make them second guess themselves by saying and I quote "if you haven't used your google play account, then why are you only disputing certain transactions but not others?" Well idiots you should know the law? The transactions they asked me about were going back more than 60 days!! I would dispute them if I could. Iv had two emails asking me if I haven't bought anything with google play then why was was my card presented at the time of these purchases? Does Webster not know how hacking works? I had to answer the same questions over and over. And all the while they get more and more insulting. Making me feel that I actually am trying to pull a fast one on them. Or that I am at fault. They told the branch manager that they would reopen my case once they received the emails from me and mail me a letter stating so. Well never got the letters and when I asked the bank manager I delt with for the disputes, the EFT dept claim they mailed it out or I didn't "send my email to the right email" I sent my response to their second interrogating email on july 2nd and have not heard a word. I had to forward it to the bank manager that iv been dealing with today, because god forbid they don't "get it". Bottom line, I find it really interesting that the same bank that tells me I am ONLY going to get my 500.00 worth of bank fees back is the same Entity that makes the decision that I get refunded the stolen money. I find that a conflict of interest. Of course they don't want to give me the money back because that means they would have to refund me the bank fees. Im still waiting on a decision. I really have zero hope that Ill ever see that money again. And honestly at this point I would settle for the money that was stolen from me. I wouldn't recommend this bank to anyone. Don't ever get your bank account or card information stolen from this bank because they will treat you like You're the criminal. That's what upsets me the most. I honestly think they just wait for this to happen to customers, so they can profit of the bank fees that accrue. Its pretty pathetic. Iv been a loyal customer for over a decade, despite what this decision is Ill be closing my account and leaving this bank. I know they wont care because I'm just a spoke in a wheel. I don't have a lot of money and I don't have a business account. But I do have friends and family that have both. And they are looking to leave over this incident. Its about principal now. And I have absolutely no problem bad mouthing this bank on every social media platform including the media. Go elsewhere because they don't give crap about you.

BMO Harris Bank Logo

BMO Harris Bank


Friendly, caring staff

I took my very young 93 year old Mother to this branch to deposit a considerable amount of cash from the sale of her car. We arrived about 5 minutes before closing as that was as soon as I could get her there.The bank teller at the counter was so friendly and helpful. We also set up an overdraft protection account although she has never been overdrawn in her life. We thought this would be a good idea just in case. The personal banker stayed after closing to help us with that and she was also so friendly and helpful. Is there a way to give them personal recognition? Everyone that was there was so welcoming.

U.S. Bank Logo

U.S. Bank


Fees are frustrating

I received a master card from my grandfather when I was thirteen. I am fifteen now and very frugal when it comes to spending money. I will only buy something that I truly want. Recently I tried to make a perchase using my gift card and realized that the U.S. Bank had deducted twenty dollars off my card due to inactivity for twelve months or more. It is too bad that I did not notice the warning they put on the back. This frustrated me very much. My mom and dad tought me to save money it is disappointing that I got punished for doing so? In the future I hope for a fairer banking system and my twenty dollars back!

Oceanfirst Bank Logo

Oceanfirst Bank


Lots of big talk, no action

I have been dealing with this bank for about 7 months to get a mortgage. I made sure to first sit down with the a loan officer and give in all my paperwork and income to see if the loan would work. The loan officer said it would work out great. Throughout the process they were literally so slow. They always had an excuse of not enough employees or the appraisal companies fault or they were merging. After months of more digging and giving everything under the sun and still waiting, they asked me for something which naturally will take a few weeks cause it's the builder which needs to provide it. After about three weeks they send me a denial letter on the loan because I didn't have sufficient information. Ludicrous!!! I waited patiently for 7 months to go through this and they can't wait for when they need something from me? They dragged me through this, took a huge appraisal fee and simply walked away. I wish there was someone to speak to but it's been so difficult to reach them after sending them messages to please return my call.

Suntrust Bank Logo

Suntrust Bank


Suntrust is the worse to bank with..

I can start by saying Suntrust bank will let people go into your account for a year stealing everthing dime then they start robbing you 36.00 at a time the to make matters worse they lie about the promises they make to you for your inconvenience we as customers are being told... I'm going do a lot better without have to put up with Suntrust and they B. S. Then to go to a new low they disrespectful Attitude about things they tell you.... I'm glad I'm moving on. Please take your money energy and time somewhere else... They go out there way to rob you when you don't have much to start.

Zions Bank Logo

Zions Bank


Terrible banking system and worse customer service

It takes a lot for me to rate something a "1-star" but Zions Bank has earned this one. First of all, who requires a customer to fill out a physical form anymore? This drives me insane. The tellers are all very rude about the form to. I'm sure they get grief about it all the time but, come on, customer service is what you do for a job. Talk to your company, give them feedback that you get from the customer and try to upgrade your woefully outdated systems.

Beyond that, their mobile banking is a joke. every 1-2 weeks my mobile app login locks up. It doesn't tell me to call customer service to unfreeze it, it just tells me that my password is incorrect. Once I call and unfreeze it, I can then log in WITH THE SAME PASSWORD I WAS TRYING TO USE IN THE APP!!!!! Since it isn't my password, I explained to the customer service rep that it is either their app that has a problem or someone is trying to access my account. If the latter, I requested to change my information so this would stop happening. I was told that I was the problem and they couldn't verify if someone was trying to access my account illegally. When I asked to escalate the problem to someone who could help me, they told me "there is no one that will take your call."

Sorry folks, the business accounts have to get moved at that point. This is BY FAR the worst banking system I have ever come across. It truly is a terrible customer experience and one that they seem hellbent on upholding.

U.S. Bank Logo

U.S. Bank


Rude

My siblings and I were going to switch to this bank for my mother so that we can transfer funds for her, well today 7/19/17 @ 12:48 PM ,this branch help make my decision today, when I walked in I was not greeted, while I waited in line I was not greeted, where as while I was being waited on the man behind me in line was greeted than told we will be right with you sir, hmm. Maybe I should not base my opinion on one rude person but people need to know , etiquette in customer service is needed , by the way I am of another race. The one star is for the polite cashier that did wait on me.

Chase Logo

Chase


Excellent Customer Service

Monday 17th July 2017 I went into the chase Bank on 891 Utica Avenue Brooklyn NY, to pay my credit card bill and to make a withdrawal of $2000.00 when i entered the branch i was greeted by a beautiful young lady and i look at her name tag and her name is Murella Peters and she ask me what i will like to do today if its payments, withdraw, transfers and deposit she can help me at the ATM and i told her yes i will like her to show me how to use the ATM and we both walk across to the ATM and she showed me how to insert my chase debit card and when i entered the card the screen was asking for my pin numbers and when i was finish entering my pin numbers Murella Peters showed me how to select payment and while we were doing the credit card payment she ask me how is your day going so far i told her my day is going great and i told her keep up the Excellent Customer Service she is doing a excellent job. and when she finish showing me how to do the credit card payments. she showed me how to do the withdraw from my account and while we were doing it the screen was asking me to choose bills and she showed me how to choose my bills and it give the options and when i were finish selecting the bills the screen said get cash and she told me select get cash and when i was finish getting my cash the screen was asking are u finish NO or YES and i selected yes i am finish then i selected yes print receipt then my receipt printed and i told her thank you Murella Peters for your excellent customer service and keep up the excellent work she is doing a wonderful job for chase and she deserve a promotion Excellent Customer Service.

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