Best Customer Rated Banks & Accounts

Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.

Recent Reviews for Banks & Accounts

BBVA Compass Bank


Bank Malfunction

This is one sad ass branch. I deposited cash in the machine on Monday. I was told to call a 1-800 number because the machine malfunctioned. They found my money the following day, and the money is still not applied to my account. Cash should be credited to the account immediately. I wouldn't refer nobody to this bank.

Webster Bank


Worst. Bank. Ever

Not sure who is more rude the tellers or the phone reps. Went to bed with a positive balance, woke up with fees central, this is how they roll their customers. It is software based robbery. They don't tell you your negative until too late. Then they pile up the 37 dollar hits and wouldn't approve trump for OD protection

Wells Fargo


not illegal but unethical charges on balance

two days ago I've received my bob's furniture's statement through wells Fargo bank. i knew that my special term is going to end this month and I've been paying extra $$$$$$$ to end this account within one year. however, we returned the sofa after few months because of defect and exchanged with another pricey one with extra $$$$$$$ on my account. to my surprise bank charged me $348 as interest. I've called the customer service who dragged me through banking terms and banking rules as well as my singed contract. i kept asking that where they put how my monthly fee has been split into what accounts. finally, after 45 minutes long call manager informed me with strings that she would drop $87 only if i paid the whole amount of over $1500 within two days. it should be over the next year. i was very upset, not pleased for having the feeling of being ripped off by this bank.

IBERIABANK


SCAM ALERT!

I wish that I could give a - Star review:
This bank runs an overdraft and addition fee scam. They will charge you $35.00 or more without any advance notice, emails or phone calls until your into your second charge time.
They'll charge you overdraft fees even when you had specifically declined any overdraft features.
Do yourself a HUGE favor and steer clear of Iberia Bank! There are so many other banks to choose from who do not practice unethical policies in order to scam their customers out of their hard earned money.
You've been Warned!!!
Sincerely
Very Unhappy Ex-Customer

Citibank


Horrible customer service

I disputed a charge on my account. I did not receive the service I paid for. The company after my research turned out to be a scam, yet they sided with the fake merchant. Never investigated my side. Cancelled my account immediately. Will use my capital one account who have always protected my security and interests as a customer.

Homestreet Bank


Do not Do Business With This Bank

Horrible! Business customers should run from this bank. I have rentals and have deposits that are the same amount for each rental. If I deposit the same amount twice in one day the computer report online shows a picture of the same check and the same deposit over and over. So three deposits and three photo's that indicate they came from one tenant. I asked Home Street Bank to fix the problem 2 years ago and they fobbed me off. I have dealt with 8 people who all have the same line "we are working on it" . I put voice mails into the top executives and then got a call from the same robotic people who have been promising a solution AND acknowledging that I am not the only customer complaining. They advertise this service and it is false advertising at the least.

I have employees swing by the bank and deposit checks, I should be able to check my account, as promised, and make sure the deposit was made. Today I tried to login to my account and it blocked me with a "One Time Security Code. They will send a security code to my cell number, I have had this happen a few times, they give you several phone numbers to choose from, for security purposes. I always select my cell number out of the options given and get a text message with the number. Today my phone number was not listed and when I went to the option "My phone number is not listed" it replied that the numbers listed were the numbers "of record"! Really....amazing 2 weeks ago my number was listed....RUN FROM THIS BANK!

KeyBank


Biggest bunch of crooks and liars

Right from the beginning I was lied to about opening my account there. I was told I would get 350.00$ bonus and free checking. I was told all I had to do was have direct deposit and use my card a few times a month. Lies !!!! The worst internet banking I have ever seen. I want to quit my job and just spend my days in front of a branch begging people to not open an account with this criminal organization close your account with them as fast as possible. Please please please do not due business with key bank. Absolute horrible experience all around. I can not wait till Monday so I can go in and close my account.

M&T Bank


I Can see Why Your Ratings Are So Low

SOMMERVILLE ROAD BRANCH, ANNAPOLIS, AFRICAN AMERICAN TELLER - SHAME ON YOU:

I get to the bank on a Saturday afternoon just before closing time to get cash/change. No one else in the bank, I've been waiting 3-4 minutes, the teller answers a phone call, makes me wait another 2 minutes, then informs me that she cannot give me change, she already promised it to the phone caller she just spoke to. Uh, what?! I'm here, waiting patiently to be helped, you decide the caller is more important?! Really? Two other bankers were present, they all seemed to think that was okay. Terrible service -- bad service doesn't just affect one person, the ripple effect is very real. I will tell everyone I know not to bank there. Shame on you!

Astoria Bank


Very unauthodox bank if they hold your mortgage

I took my mortgage out with them about 11 years ago about 5 years ago I became disabled and was then layed off my job. My medical bills wiped out every thing I had. I went on Social security disability until I turned 65. Now I'm living check to check. I have had many annoying things happen but I applied for hardship HARP and was approved. During these last 5 years I send my mortgage payment for the following month the third Wednesday of the month. Several times instead of applying this payment as my mortgage payment they decided to apply it to principle , So now I start getting late charges. Called them over and over and was assured this would be corrected but never was. In January of this year I had and overage in escrow that the bank was mailing to me. It never came. I called again and again finally I was told to wait 90 days and call again. Which I did at this point they told me that this check was not cashed nor presented to be cashed. They put a stop payment on it telling me they would issue a new one that was in the beginning of April. I waited two weeks no check. I called again. Now I was told the check would be cut and mailed May 7. After not receiving the check in a week I called again This time I was told that they cut the check to the wrong name. I called again in a week with no check and I was assured the check was mailed on the 8th of May. After a week without this check I called again, by now I have had contact with more than 15 people including supervisors. Now I am told that the check was mailed on the 11th. after another week I lost it and went up the management until I was told that they would overnight the check on the 17th of May. Today is the 19th of May no check called once again to find that the check has still not been cut nor mailed. I have had it I need that money to pay for cancer meds not covered by Medicare or the VA. I cant believe a bank needs more than 5 months to cut a check the people working there have no customer service skills and are very inefficient. I think I will be dead before this check arrives

Bank Of Internet


App works good. Funds may be available for your grandchildren.

So far I have only one complaint - really slow credit on deposits through the phone app. The Android app works fine and the customer service was nice to talk to.

Phone deposits however, take a long time to become available. I takes two days for a deposit status to move from Pending to Accepted. After that, expect another five days to be able to use your money. This is creating a cash flow problem for me. I will have to move on...

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