Best Customer Rated Banks & Accounts

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Recent Reviews for Banks & Accounts

Suntrust Bank


Incompetent Manager and Bank

Upon using the drive through for a deposit, the bank gave away my debit card to a customer inside the bank. That customer had left the premises in the 10 minutes it took the teller to process a simple deposit. I was told to drive around to the front. With two kids and a dog in the car, I waited and no one came out to talk to me. So I took my kids into the bank, and spoke to the awful branch manager who is a smooth talker. He assured me that the other customer was on his way back, and if I could wait around a little longer then I could get my card back. After waiting around another 10-15 minutes, I had to get going. I told Mr. Manager to cancel my existing card and issue a new one. He said that someone from Suntrust would be calling me as well about my bad experience. 5 business days later: no call and no new card. I call 1-800 Suntrust, and find out my card was never cancelled! Mr Mismanager never had my old card cancelled, and never had anyone call me. Upon looking at other websites that review banks, it appears that the Hickory Park Suntrust has a history of problems with tellers and the incompetent manager. Needless to say, I will no longer be banking with Suntrust since I can not trust them. The manager is horrible at the Hickory Park location.

HSBC Bank


HSBC has my money and won't return it

I have an account in France with HSBC that was opened when I worked for a French company. After losing my job with the French company, I have tried for many years to get my money out of the bank in Paris. I have filled out forms and sent them registered mail to an individual who was supposed to help me. I have opened an account in the USA in order to try and transfer the funds to that account. All efforts have failed and soon the money will be transferred to the French government. This has become a nightmare....

Centier Bank


Too good to be true....

If it's too good to be true it probably is... We started working on a construction loan with this bank in Sept 2016. We were "pre-approved" with a great rate. Once we had our final plans, we couldn't reach our loan officer. Messages were not returned, he was sick, on vacation, at the home office, etc.... Interestingly, our builder got his phone calls returned immediately. Not so with us. Finally in December 2016 I gave up and switched banks. What a waste of time (and eventually money - rates went up while he was fooling around)!

Chase


Chase withholding money from a deposit because of a signuture

Deposited a large sum of money in the from a a check from a well know entity. the Check was made out to myself and my wife - She deposited the check, and the bank told her that her signature would be enough for the deposit (no cash was withdrawn at the time), and now when we went to access the funds, we found out that the deposit was rejected, and now it will be a week before we are able to access those funds.
Interesting that they are so nit picky about a deposit signature, but using a debit card as a credit card and my wife signing her name for me, does not make a withdraw from the account invalid. It was not that long ago that signatures on deposits were not necessary if the check was being deposited in an account of the person who the check was made out to

BB&T


Horrible service horrible management

Shay was very unprofessional and rude. Closing my account and never looking back. All they do is steal peoples money

Northwest Savings Bank


disappointed

The main branch clearly does not realize the importance of consistentcy, customer service and follow through.

Wells Fargo


They Screwed Up - I Pay For It

I worked with FirstBank (of CO) for years and will be going back to them for garbage like this. It's a small thing but signifies one of the main problems with large institutional banks like Wells Fargo.

On the app, I was told I had $X available in my account. I would expect that to reflect pending purchases, since it is the available balance and not the current balance or however they differentiate the two. Anyways, it's the balance that is supposed to tell you how much you have available to spend.

So I spent less than that amount, only to get slammed with overages the next day and be told that the X amount was actually completely wrong and significantly less and that's why when I made the major purchase it went over.

I immediately transferred money into Wells Fargo to cover the overage. I called customer service, they removed the overage fees for that day. While my money was pending and therefore, unable to be transferred into the overdrawn account, I was still getting hit with overages. Once the money posted, I called and told them to remove the fees because 1. the only reason I was over was because their system gives us an available balance that is inaccurate and 2. I made the transfer to Wells Fargo immediately the day before so why am I being punished for their processing time? I did my due diligence, did nothing wrong, and spent the money Wells Fargo told me I have and I end up paying BS fees.

They said they could not remove the fees. Thank you Wells Fargo. I just moved over 2 months ago and already regret it.

BB&T


Cornerstone of the Town

For as long as I have lived, BB&T has been a valuable, VITAL part of our Princeton community. The employees are made up not of strangers, but of those that we soon call family and friends, neighbors and cousins. Without this bank, the town and neighboring communities, especially the farming community, would have suffered. I know this because I saw firsthand how this bank helped many who were in need. I'm proud to be a customer.

Simple


Expensive Nightmare

So I don't normally post reviews but this bank is costing me money. When Simple was a Bancorp company, they weren't bad, they would help and money would clear quick with no problems. Simple doesn't offer an App for the iPad and the card no longer works with ApplePay. The thing that is bad, Simple was just acquired by BBVA Compass bank, things went from Bad to a nightmare, I thought i'd give them a chance even though I had to go to all of my creditors to change my billing information, so the creditors that I changed the information on have started calling me and charging me NSF fees, for an account that is funded, because Simple refuses to allow them to take the payment. I tried contacting CS but am being told that this is my fault because the account doesn't have money in it, apparently the several thousand dollars that is sitting in there is a figment of my imagination. This bank can't just go away, I've switched to a different bank that has been nothing but smooth, so looking forward to closing my account.

KeyBank


$37.50 for a 5 CENT mistake

I would like to say how disappointed I am in Key. I opened an account last year and had many issues due to my inexperience with how your bank system works. It was completely different than my previous banking experience and it caused me to overdraft many times. I appreciated the branch taking the time to discuss my issues and even refunding some of those fees. I have been doing very well since we had our discussion.

Unfortunately what has me disappointed is that I overdrew my account by $0.05 and Key charged me $37.50 WOW , that is definitely highway robbery! It is EXCESSIVE and makes me wonder what the future holds with Key if i can't overdraw by 5 cents without getting hit with a charge. The manager said that due to my history they can't refund it, pardon me but that should not even be a question, it is 5 CENTS. PLUS I had almost $2000 hitting that night in direct deposits. I am VERY disheartened and disappointed in Key.

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