Best Customer Rated Banks & Accounts

Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.

Recent Reviews for Banks & Accounts

Nationwide Bank


Account lock down, they have my money for 12 months! Still have my money!

Hello,
In 2015 I opened a bank account at Nationwide Bank via internet. I use few times the bank but never overdraft them (I printed all statements from the date of opening the account)
In March 2016, I deposit a check in my step daughter name, that check comes from a tax agency, and belongs to her tax refund for the amount of 2760.00 (I have the check images on file). Nationwide have an application by phone where you can deposit checks, since my step daughter don't have a bank account at the time I deposited the check, third part check in my account. In the bank policy about third part checks said is a sole discretion of the bank to place the funds on your account or return the check. Well, nationwide cash the check and one day after they frozen my account. I was unable to see the balance or anything regarding the account. I call them and they direct me to the bank fraud department email (I have all records of emails from and to the bank in my email folders) after asking for my us passport, proof of address, utility bills, my step daughter information, copies of ID's, everything, they told me that the money will be release in one or two days, 12 months past by, my step daughter call to the IRS but the Check deposited (a good one ) was provided by a tax agency for those services they pay you in advance. The IRS check the records and everything was in order, we sent to them the IRS taxes copies. My step daughter get a letter from the check issue financial company to tell Nationwide to return the funds to the original check issue ( one of the solutions) nothing, Nationwide held the money until last week, March 14,2017, when I was able to enter to the online banking they where taking account maintenance fees for 12 months. I said ok, at least I can pay the money to my step daughter, wrong, the bank never replace me the debit card , the debit card was stoped for fraud? What fraud? Well, I send her 100 dollars via bill payment to her bank, and 900 after that (limited to send money $1000 at month. I send the money to the same person named in the original check, my step daughter. Well, the bank yesterday frozen my account again, and keeps around 1515 something in to my account. I call the bank and they asked me for the same paperwork sent to them one year ago, I resent them all papers again, current bills with my current and same address. I have read many people accounts was frozen by this bank for no reason. They takes maintenance fees from your account and you can't use your own money. The bank refuse to close my account and send me a balance check. Run away from this bank!

BMO Harris Bank


Terrible!

Being new to MN, I do not have an account yet. But the hospital I work for does their banking with this company. I have been cashing my payroll checks without too many issues until today. L**** K*********** refused to cash my check, which was written from a BMO account, until he could verify that I truly was an employee at the hospital. Even though I had proper identification and a REAL check, I had to drive home and get my hospital ID and payroll stubs! I know for a fact that this isn't a standard requirement, since I've never had to do this before. I suppose I just didn't look the part today. I guess walking in here with sweats, a tee, and no makeup on just wasn't good enough for L****. Thanks a bunch for wasting my time today! Glad I didn't make the mistake of opening an account at BMO!

PNC Bank


PNC Bank -- Wheaton Danada

This PNC Branch is by far the BEST in Wheaton, if not DuPage County! The entire staff is friendly, knowledgeable, and truly cares about you as a person and not just an account number. Some of the bankers have worked in this branch for over 20 years, they know you by name (if you visit them regularly). They also serve popcorn on Friday's and Saturday's!

Chase


Worst service

The worst bank I have ever dealt with. I had a business account with them and we moved to a new bank. Paid off our line of credit and have been battling them for a year to remove a lien from our company. Banker manager could care less and not helpful at all. Other people, I talked to wouldn't email back. This is why people hate these big banks.

U.S. Bank


OK banking, but don't attempt to get a loan from US bank

US bank strung us along for months on a home equity line. The bank does not work well with small business. The loan officers expect certain paperwork that fits their specific requirements. We were lead to believe we would be approved if we sent in a type of spreadsheet, so we paid our accountant 700.00 to adjust the paperwork the way they wanted, and still was turned down.

We have also had problems with their merchant services credit card machine and received no help and when we realized our cell phone would not work with their system, we were not given our money back.

If you just need a bank account and friendly staff, US bank is fine.

Santander Bank


Lame excuse for a bank!

I accompanied my mom into the bank where she was depositing a large check! I asked a teller, who was not helping anyone if I would be able to use the restroom. She looked Around, and then responded no. I mentioned how my name was on my mom's account, but that did not seem to matter. So much of banking is customer service...this branch clearly doesn't have very good customer service.

Fifth Third Bank


POOR CUSTOMER SERVICE

Poor Customer Service! This bank came to my job's function to target the employees. They asked to run our credit to see how they can help us buy a home, manage debt and etc. After running my credit they didn't have any advice nor did they give any tools to accomplishing my goals. They only ran my credit to see what product they could sell me. The banker Toyia Vaughn that took my information to open an account NEVER called me to let me know if the account was approved or denied. After a week I called her and she lied and said that she tried to call me. The account was denied and there was NO Adverse Action notice sent. This whole experience was a waste of time and if they really cared about helping their customers than I would have received at least some tools to help me achieve my goals. The bankers ONLY care about meeting their sales numbers. DO NOT BANK WITH THEM!! THEY'RE JUST LIKE WELLS FARGO; THEY'RE ONLY CONCERNED ABOUT MEETING SALES METRICS.

Fifth Third Bank


No Sense of Urgency

In 2004 financed a 2000 dodge pick-up truck with 5th 3rd Bank, and paid off in full, but never used their services again. Then 2017 decided to purchase new farm tractor through Impact Bank using pick-up truck as collateral but discovered that 5th 3rd Bank still had a lien on the truck - so on May 18 returned to 5th 3rd and met with a 5th 3rd Bank representative in an attempt to have the lien removed. The representative was unable to locate any information in their system regarding my previous 2004 loan with them, so they filled out the on-line form and informed me they have 3 business to respond, and then will take up to 10 business days to receive a release in the mail. Was informed by the representative this must be an occurring problem because they have a procedure for dealing with it. Well as of May 24 have heard nothing from 5th 3rd Bank, so I called the same branch to speak with the same representative, but they weren't in and was informed I would have to leave voice mail message. Now I remember why I never financed anything with them again.

BBVA Compass Bank


Bank Malfunction

This is one sad ass branch. I deposited cash in the machine on Monday. I was told to call a 1-800 number because the machine malfunctioned. They found my money the following day, and the money is still not applied to my account. Cash should be credited to the account immediately. I wouldn't refer nobody to this bank.

Webster Bank


Worst. Bank. Ever

Not sure who is more rude the tellers or the phone reps. Went to bed with a positive balance, woke up with fees central, this is how they roll their customers. It is software based robbery. They don't tell you your negative until too late. Then they pile up the 37 dollar hits and wouldn't approve trump for OD protection

topOfReviews