BMO Harris Bank Northwest Highway Facility
800 East Northwest Highway, Palatine, IL 60067Get Directions
BMO Harris Bank Branch Customer Reviews
Reviewed By ANDREW Sep 28, 2013
I ran into problems with BMO/Harris on multiple levels both business and personal.
On the personal side I had been appointed guardian for an elderly relative. This individual had a loan at BMO. I had dropped off the guardianship papers at one of the branches, so it would be on file. When I called to discuss the account, they claimed not to have the documents, and that they could not discuss the account with me. Took them 4 months to straighten out the guardianship papers. When I made payments on behalf of that relative, they misapplied the payments to my mortgage.
On the business side, we had a mortgage for the building owned by the company. When we went to refinance we were told there was a "make whole provission". When we looked at refinancing last year they said the penalty was $54K, this year the penalty had gone up to $57K. Last year they told us, it would go down over time. We asked how did it go up, and they said they did the calculation wrong last year. We asked for a copy of the calculation this year, and they refused to show us.
After that we decided to move to a new bank, and BMO/ Harris made the transition as difficult as possible.
The left hand does not know what the right hand is doing over there. They claim they are trying to help their customers, but their only interest is BMO/Harris. They will claim you need feaures on your accounts, which you will never use, and they will continue to charge fees for those services. At no time to they try to help you save money on your bank expenses by telling you don't need various services. What is really sad is I ended up catching these guys in a couple of lies, these guys have no qualms about lying to get a better deal for BMO and themselves. That is not the type of people I want to do business with.Thank you for your feedback Is this review helpful?