Bank of America One Main Place Pwm Branch
1201 Main Street, Dallas, TX 75202
Main Street District LocationGet Directions
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Bank of America Branch Customer Reviews
WReviewed By wpholland Mar 20, 2014
I called customer service to get an overdraft fee waved and they refused even though my account never went negative. How can you charge a fee for something that did not take place? They had no excuse but still refused to refund the $10. This is theft and nothing more!Thank you for your feedback Is this review helpful?
DReviewed By David Feb 20, 2013
Signed up for auto loan 01/13. Received account information and signed up to autopay on their website about 2 weeks later. The first payment was double-billed they took (2) payments out of my checking account. It took forever to reach someone about it but when I finally did they first said they showed no record of the second payment then the "auto loan" division blamed the "online banking" division. I tried to get them to reverse one of the payments and they said that they cannot do that but they could mail it back to me.
I then tried to cancel the autopay but they refused to let me delete my checking account information from my other bank - they claimed they HAVE to have checking account information tied to the account even though there is option to receive a coupon book and pay by mail. It took (3) calls to get the automatic payments to be turned off and delete my checking account information from their site so that they could not double-dip anymore. I immediately refinanced the vehicle at the same rate with my credit union and took the loan out of Bank of America's hands. I won't do business with them anymore. Now I know why they need taxpayer bailout to float their business because they are terrible at managing their accounts and at customer service.Thank you for your feedback Is this review helpful?
PReviewed By Piyush Aug 30, 2014
Actually not giving one start even but there is no option for 0.5 star. They just set fees for something so randomly and then keep charging without notice. they don't even bother to reimburse even if they haven't informed to customer and they don't care about customers even. They just reply do whatever you would like to but we will not reimburse. Their customer care representative even do not have enough information they they will just give different answers as they are not on same page for same issue. Worst experience with this bank and thinking to close all accounts with this bank. Wells Fargo and Chase are far better banking services.Thank you for your feedback Is this review helpful?