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B MyBankTracker Rating

First Tennessee Bank The Shoppes At 411 Financial Center

2441 Us Highway 411 South, Maryville, TN 37801

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Branch Phone Number (865) 983-3990

First Tennessee Bank Branch Customer Reviews

1 out of 5 stars
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    Reviewed By vheadrick512 May 2, 2014

    So you think you're a customer?

    So I had been a customer of First Tennessee bank since I was 16 years old. I had this account for about 6-8 years. I was dealing with family issues for a few months last year and I didn't do a lot with my bank account. I had went to this branch around August or September to do something with the account, like deposit money or withdrawal money. Well like I said, I didn't do a whole lot with that account but it was still open.

    After Christmas that year, I went to the same bank to cash a check I had received from my uncle for some work I had done for him. The bank informed me that my account was closed. When I asked the teller why, she said she didn't know because there were no notes on my account. I was highly irritated that my bank had closed my account without me knowing at all. I left since the only thing they could do was open me another account, which was not going to happen. I called the corporate office thinking they could tell me why the account had been closed. Of course they informed me that they didn't know why either. The only thing they could tell me was that it was closed in October of the previous year. So after all the years of being a customer, it didn't mean anything because they had already closed it.

    Overall, I have transferred my business to a credit union with much better rates, better customer service, and a better online application.

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