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D+ MyBankTracker Rating

IBERIABANK Madison Branch

53 Hughes Road, Madison, AL 35758

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Branch Phone Number (256) 519-4360

IBERIABANK Branch Customer Reviews

1 out of 5 stars
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    Reviewed By Leylaamur Oct 10, 2016

    Madison, AL branch ill equipped to deal with international wire transfer

    As I receive money as my salary from a company overseas, I opened a bank account with Iberia in Madison, Alabama with Kimberly Hardee. However, Iberia Bank rejected both international transfers that my company attempted to send to me bank account, with the international wire department unable to access information on why the transfer was rejected. As I am also located overseas and calling is tough due to time difference, my main form of communication with Kimberly was via email and communication was shoddy, at best. I supplied all the information that my company and my company's bank had recorded in the transaction, however Iberia bank still wasn't willing to look into either of the transactions (i.e. whether or not the bank received the money, whether it was rejected, anything that could help me make an informed decision). Extremely inflexible and unhelpful. After the second month of this, I politely stated my concerns that my case was not being handled as it should be considering that Iberia is ultimately rejecting money without stating any reason why, meaning that the sender is having to eat extra international fees. And I asked if there was someone else I could speak to regarding this - no email response since. A poor excuse for a bank and a very low level of professionalism. Credit unions with a total of three branches are better equipped to receive incoming money internationally.

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