Suntrust Bank Sawgrass Mills Branch
12396 W Sunrise Boulevard, Plantation, FL 33323Get Directions
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Suntrust Bank Branch Customer Reviews
WReviewed By wvega Oct 20, 2015
I have had two bad experiences with this place. I had to have my debit card replaced due to theft. They cancelled the card but forgot to order a new one. They refused to help me over the phone and I work during their hours of operation. I had to take off work to go into the branch and get this situated. Finally after 2 weeks of no access to my own money I was sent a new card. Now with the second experience I have had my card stolen once again. They are more than willing to cancel the card over the phone but not order a new card. That must be done in person. I work during their hours of operation. I am a single mother who needs access to her own money to be able to feed her child and to pay her bills. Not only was this place not willing to help me over the phone, when I spoke with the branch manager she hung up on me. Some kind of customer service. I am not asking for access to credit, I am asking to get access to my own money.Thank you for your feedback Is this review helpful?