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B+ MyBankTracker Rating

Suntrust Bank Kemp Hill Branch

1371 Lamberton Drive, Silver Spring, MD 20902

Wheaton-Glenmont Location

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Branch Phone Number 301-592-8329

Suntrust Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    RM
    Reviewed By Rochelle M. Aug 14, 2012

    Frustrating

    My banking experience with suntrust has always been a little shaky, but the last 3 months have been a nightmare. I've been banking with various banks over my 23 years of banking, but chose suntrust because they were in close proximity to my home and my place of business. I should have taken the hint at the beginning of the year from my daughter's girl scout troop when they closed their account because of ridiculous fees and an unwillingness to compromise from suntrust.

    I receive a direct deposit from the state of md twice or three times a month. Let's just say that the state of md sends the direct deposit on a monday, that deposit is always available in my account first thing tuesday morning. I can check my account as early as 7 am and it's there; it's always there. I've been getting this same direct deposit for years. The state of md sent a direct deposit to suntrust on yesterday. Suntrust charged me $97 in overdraft fees because 2 pending charges came through this morning and they decided to hold up the state of md deposit. The direct deposit has not yet posted to my account as of 10:15 this morning, because suntrust held it up to send my account into the negative.

    I called to speak to the supervisor (lori) and spoke to her supervisor (julio) who both told me that they don't control the state of md's deposits. That's a load of crap! The deposit from the state of md is guaranteed money! I asked for a number to their corporate office and they told me that there's no way to contact the corporate office by phone. That's a load of crap as well! I think that everyone that has a complaint should bombard the corporate office with letters. We should complain to whoever will listen. Maybe one day they'll change their criminal ways of banking. I will be closing all 4 of the accounts that i have with them today! I will also be contacting family and friends to do the same!

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